Room, 1 King Bed with Sofa bed, Non Smoking
from $67
Crowne Plaza Phoenix - Phx Airport
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 103 reviews
This hotel is most popular for:
Recent guest reviews
Room was orderly and appeared to have been cleaned. First thing I noticed were that the sheets were dirty. I went down and asked that they be changed and then went back to my room. I went to grab a glass from the bathroom and there was a long hair in it. At that point I started looking closer at my room. There were drips from drinks on the TV stand. More hair on the night stand. Room hadn't been vacuumed. Prior tenants belongings were still there. I then asked that we be given a different room. Front desk person was nice both at check in and through this process. Moved us to another room. Second room had been cleaned but still not well. The baseboards around the room hadn't been dusted or vacuumed in many months. Thick layer of dust and small hairs. Behind bathroom door had dust and hair. Just not a good cleaning system at all at this hotel. Ordered room service that night. Food was delivered with no napkin and no silverware. Had to eat my dinner with my fingers.
I only stayed one night but the hotel was close to the airport and convenient to downtown where I had meetings. I read several reviews criticizing the staff, food etc. I found these negative comments false as the staff was very friendly and professional. The food I had there was very good and the hotel had good amenities.
I decided to stay at the Crowne Plaza Hotel on 44th Street and Washington Avenue in Phoenix because I had a 5:45 a.m. flight from Sky Harbor to Denver. It was inexpensive and easy to hop the light rail in downtown Phoenix, take the Metro east to the Crowne Plaza Hotel, get a good night's sleep, then, early the next morning, be awakened by Crown Plaza's guaranteed wake-up system. I boarded the free SkyTrain to Terminal 4 with no cost, no hassle, and no worry. Excellent!
Very loud, could here EVERYTHING in the room next door. Tired furnishings and tub did not drain well. However, staff was very pleasant and it is near airport. Overall, not worth the high rates.
I've stayed here twice now when I have an early flight out of Sky Harbor. Nice hotel, clean and convenient.
It was a pleasant stay, breakfast was delicious. The pool was adequate, and hot tub enjoyable.
Great location. Nice and spacious rooms and friendly staff. Close to airport, downtown
Close to airport. Convenient for overnight business trip. Friendly helpful staff. Forgot my tooth brush and they had free one.
Room was clean, comfortable bed and pillows. Pool facing room 4th floor, pool noise a little disturbing. Restaurant was terribly slow food was good.
Nice comfy stay we loved it. Friendly staff. Clean
I waited over 35 min at airport for shuttle and had to call twice I had to call maintenance for a door repair as it would not close
Besides the contemporary lobby and lobby bar that greets you on arrival, the staff couldn't be more pleasant. We had turned our car rental in at the airport the day prior to a very early flight the next morning. We took the car rental shuttle to terminal 4 and The Crowne Plaza complimentary shuttle met us at a designated door. Couldn't have been easier. Also if you drive and need to park your car for a trip, their garage is covered!! Hotel is super safe with key swipe in the elevator to reach your floor. The contemporary room had a wonderful bed and bed linens and was perfect for our short stay. We enjoyed a little pool time, a super snack and glass of wine in the lobby bar, then a lovely dinner in their Post Restaurant. Early morning complimentary shuttles run every 15 minutes to the airport. After 8 a.m. it runs every 30 minutes. We know which airport hotel we will be staying in the next time we depart early from Phoenix. We have stayed in several and this was perfect.
Disappointing. I expect more from. Crowne Plaza.
This hotel felt cold and impersonal. The parking structure is offered via valet only and the self service parking is very limited. The worst part of the experience was the noise from planes taking off/landing constantly. I was on the 9th floor and heard them through the windows. There are other options that are not right next door to the airport but easily accessed. We also opted to try the light rail to compare to the light rail in San Jose, where we are from. After all, it conveniently stops in front of the hotel. Oh no, bad idea. If you can get past the smell of pot, the homeless looking characters who insist on talking at you and security throwing people off for not having a ticket...you might be OK.
This Hotel is in the perfect location to stay at if you need to get to the airport the next morning. It is right next to the metro link stop. We returned our car at the airport car rental facility, caught the shuttle back to the airport and caught the metro to the hotel. This all took about 15-20 minutes. Hotel is nice and clean, bar area is fantastic to relax after traveling into phoenix. I looked at a lot of hotels online and I'm very satisfied with my choice.
Will definitely stay there again and recommend it to anyone needed a hotel with a central location.
This hotel was great! The parking on the other hand...was horrible! Unless you want to use the Valet service there is very minimal parking. I had to park down the street in a different parking lot. Kind of silly to have 25 parking spots, some of which are saved for employees, for a hotel that has over 5 floors worth of rooms. My room was very clean the reason it got a 4 rating is due to the smell of my room. It wasn't a horrible smell it just didn't have a clean smell to it.
Very comfortable for the bed, and convenient from airport. Check-in and out is very smooth.
No freebies and toilet handle broke. Staff was great and very friendly.
Hotel highlights
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Free airport shuttle
Located within 2 miles (3 km) of Celebrity Theater, Crowne Plaza Phoenix - Phx Airport places you within a few miles (5 km) of Phoenix Zoo. This 4-star hotel welcomes guests with 290 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Near the airport, the hotel is also close to Phoenix Municipal Stadium and Rolling Hills Golf Course.
Dining
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
Rooms
Crowne Plaza Phoenix - Phx Airport's 290 rooms are air-conditioned and provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and cable TV. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.
Property features
Guests staying at Crowne Plaza Phoenix - Phx Airport enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Guest reviews for Crowne Plaza Phoenix - Phx Airport
staff was nice. room was not.
Everyone
Room was orderly and appeared to have been cleaned. First thing I noticed were that the sheets were dirty. I went down and asked that they be changed and then went back to my room. I went to grab a glass from the bathroom and there was a long hair in it. At that point I started looking closer at my room. There were drips from drinks on the TV stand. More hair on the night stand. Room hadn't been vacuumed. Prior tenants belongings were still there. I then asked that we be given a different room. Front desk person was nice both at check in and through this process. Moved us to another room. Second room had been cleaned but still not well. The baseboards around the room hadn't been dusted or vacuumed in many months. Thick layer of dust and small hairs. Behind bathroom door had dust and hair. Just not a good cleaning system at all at this hotel. Ordered room service that night. Food was delivered with no napkin and no silverware. Had to eat my dinner with my fingers.
nice hotel close to airport
Everyone
I only stayed one night but the hotel was close to the airport and convenient to downtown where I had meetings. I read several reviews criticizing the staff, food etc. I found these negative comments false as the staff was very friendly and professional. The food I had there was very good and the hotel had good amenities.
convenient access to airport & phoenix' light rail
BusinessTravelers
I decided to stay at the Crowne Plaza Hotel on 44th Street and Washington Avenue in Phoenix because I had a 5:45 a.m. flight from Sky Harbor to Denver. It was inexpensive and easy to hop the light rail in downtown Phoenix, take the Metro east to the Crowne Plaza Hotel, get a good night's sleep, then, early the next morning, be awakened by Crown Plaza's guaranteed wake-up system. I boarded the free SkyTrain to Terminal 4 with no cost, no hassle, and no worry. Excellent!
Review comment
cgrier responded on Aug 12, 2017
We appreciate your taking the time to make us aware of your pleasant service experience during your recent stay.
thin walls, tired decor
Everyone
Very loud, could here EVERYTHING in the room next door. Tired furnishings and tub did not drain well. However, staff was very pleasant and it is near airport. Overall, not worth the high rates.
Review comment
Ted T responded on Jul 7, 2017
I appreciate you taking the time to share your experience at our hotel. I apologize that you had some noise issues, but thank you for praising the staff friendliness. I hope we get another chance to show our hospitality spirit and value as a hotel in the Airport Market. Sincerely, Ted Trembath - General Manager
good location for airport
Everyone
I've stayed here twice now when I have an early flight out of Sky Harbor. Nice hotel, clean and convenient.
Review comment
Ted T responded on Jun 7, 2017
Thanks for the great comments about our location. I hope we can be of service on your next trip in our out of Sky Harbor Airport. Sincerely, Ted Trembath - General Manager
Everyone
It was a pleasant stay, breakfast was delicious. The pool was adequate, and hot tub enjoyable.
Everyone
Great location. Nice and spacious rooms and friendly staff. Close to airport, downtown
great location
Everyone
Close to airport. Convenient for overnight business trip. Friendly helpful staff. Forgot my tooth brush and they had free one.
crowne plaza ups and downs
Everyone
Room was clean, comfortable bed and pillows. Pool facing room 4th floor, pool noise a little disturbing. Restaurant was terribly slow food was good.
Everyone
Thank you for your recent correspondence regarding the Crowne Plaza Phoenix Airport Hotel. We appreciate your taking the time to make us aware of your challenges you experienced during your recent stay.We have used your feedback to make our service and product offerings better for future visits.