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Recent guest reviews

Clean, staff was great!

If you're flying out of Phoenix early in the morning, this is the place to stay. Although they DO have an airport shuttle, I'm not sure why that's necessary because the PHX Air Train is literally across the street, is free, and runs 24/7. On the morning of checkout I walked across the street, went up the escalator, down the moving walkway and got on the 10 minute monorail ride that lets you off directly in the middle of Terminal 4 (then Terminal 3 next stop if you're on United). I timed this and the moment I walked out of my hotel room and got to my gate beyond security, it was a grand total of 23 minutes. I do have PreTsa so that helped shave off a few minutes but it was so fast and easy. The hotel is nice, large, has a bar downstairs that I have been to before. Everything is clean and quiet. But again, I can't emphasize enough how great it is for the easy airport access. I did have a car the first day (I returned it the night before so I wouldn't have to deal with shuttle bus from rental facility) and parking is plentiful and free here. Will stay here again!

The staff was helpful, curtious and knowledgable. They helped us plan our day at the zoo and any other information we needed they provided.

Bar prices are a bit high but everything else was good!

Everyone was friendly and helpful, property clean.

I found the whole experience outstanding. From the room, to the room service and the check in / check out counter.

Cleanliness of the property with the new airport parking next door feels great.

Extremely convenient for location to airport. Free shuttle was a breeze. Only took about 10 minutes from first waiting to the airport door. The only small thing I would say is the restaurant/bar situation is weird. Not bad. Just odd. Overall I give it 4.5 stars. Clean, comfortable beds, quiet and kind staff.

There really wasn't anything unique about the property. A pretty typical "airport" hotel - which is just fine as I was flying out the next. The people there were very nice and helpful too. I gave it the mixed review because of a couple of things: 1. There were coffee making supplies in the room but no coffee maker. 2. The alarm clock/radio in the room had been somehow ripped out of the wall and was just a tangle of wires. On the plus side, room service was very quick and efficient. People were also very helpful when I needed to leave quite early in terms of getting me my car and getting me on my way.

The staff was very nice and helpful. The breakfast buffet was delicious❤️

Hotel is great, it can be walked to from the airport and it is a walk to the tram stop. So it's convenient. And at my visit, Helga, in housekeeping, found and sent me some clothes I'd left behind, most helpfully. So the team in Phoenix is top!

E Washington St Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Free airport shuttle

Located 3 mi (4.8 km) from Phoenix Zoo, Crowne Plaza Phoenix - Phx Airport, an IHG Hotel is within a 15-minute drive of other popular attractions like Phoenix Convention Center. This 290-room, 3.5-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Full breakfast is offered for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

Crowne Plaza Phoenix - Phx Airport, an IHG Hotel's 290 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Crowne Plaza Phoenix - Phx Airport, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility Tub)

1 Queen Bed | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Crowne Plaza Phoenix - Phx Airport, an IHG Hotel

Everyone (30) Couples (2) Family (4)
5
Family with small children

Clean, staff was great!

By on May 13, 2021

Review comment responded on May 14, 2021

Thank you for taking the time to share your recent Crowne Plaza experience with us. We appreciate your feedback and were thrilled to learn that you found us clean and accommodating. We hope to have the good fortune of hosting you again in the near future.

5
Everyone

By on Apr 4, 2021

Review comment responded on Apr 16, 2021

Thank you for taking the time to share your rating with us from your recent Crowne Plaza stay. We appreciate your feedback and hope to have the good fortune of hosting you again in the near future.

5
Friends

If you're flying out of Phoenix early in the morning, this is the place to stay. Although they DO have an airport shuttle, I'm not sure why that's necessary because the PHX Air Train is literally across the street, is free, and runs 24/7. On the morning of checkout I walked across the street, went up the escalator, down the moving walkway and got on the 10 minute monorail ride that lets you off directly in the middle of Terminal 4 (then Terminal 3 next stop if you're on United). I timed this and the moment I walked out of my hotel room and got to my gate beyond security, it was a grand total of 23 minutes. I do have PreTsa so that helped shave off a few minutes but it was so fast and easy. The hotel is nice, large, has a bar downstairs that I have been to before. Everything is clean and quiet. But again, I can't emphasize enough how great it is for the easy airport access. I did have a car the first day (I returned it the night before so I wouldn't have to deal with shuttle bus from rental facility) and parking is plentiful and free here. Will stay here again!

By on Mar 15, 2021

Review comment responded on Mar 26, 2021

Thank you so very much for taking the time to share your recent Crowne Plaza experience with us. We appreciate your feedback. Thank you again.

5
Everyone

By on Mar 3, 2021

Review comment responded on Mar 26, 2021

Thank you for taking the time to share your rating with us from your recent stay. We appreciate your feedback.

5
Partner Couples

The staff was helpful, curtious and knowledgable. They helped us plan our day at the zoo and any other information we needed they provided.

By , from Las Angeles on Nov 23, 2020

Review comment responded on Nov 27, 2020

Thank you for taking the time to share your recent Crowne Plaza experience with us. We certainly appreciate your feedback and were very pleased to learn that you found the team helpful. Thank you for staying with us at the Crowne Plaza.

2
Everyone

By on Apr 28, 2020

4
Everyone

By on Dec 16, 2019

Review comment responded on Jan 14, 2020

Thank you for taking the time to share your rating with us from your recent Crowne Plaza stay. We appreciate your feedback and hope we have the good fortune of hosting you again in the future.

5
Everyone

By on Nov 26, 2019

Review comment responded on Jan 14, 2020

Thank you for taking the time to share your rating with us from your recent stay. We certainly appreciate the feedback.

4
Family

Bar prices are a bit high but everything else was good!

By , from Cincinnati on Oct 15, 2019

Review comment responded on Oct 16, 2019

Thank you for taking the time to share your recent Crowne Plaza experience with us. We appreciate your feedback and will share your observations concerning the dining prices to our Food and Beverage team. Thank you again.

5
Family

Everyone was friendly and helpful, property clean.

By on Oct 9, 2019

Review comment responded on Oct 9, 2019

Thank you for taking the time to share your recent Crowne Plaza experience with us. We appreciate your feedback and are thrilled you found the team friendly and helpful. We hope to have the good fortune of hosting you again in the future.

Crowne Plaza Phoenix - Phx Airport, an IHG Hotel

4300 E Washington St, Phoenix, AZ 85034
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