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Recent guest reviews

This is most disgusting place anyone could stay. They must well turn it to a motel.

Change room twice because it was dirty

All the works were very nice people.

Yes when I went to that place they would not let me stay

It was in a sketchy neighborhood. The elevator had scratches all over it. I called the girl at the front desk because I lost my key. She told me I had to go to the front desk when I wasn’t even there. I told her I would like to deactivate the key immediately cuz it’s a safety concern. Then, she did it without verifying the name on the room. I found out when I went to get a new room key, and they said that was not my room I said on the phone. Also, the combo safe was already locked in my room. Tv was too small. No conditioner or lotion in the shower. The chairs was missing some of the covering next to the little table.

$50 cc deposit for a room even when you have already booked w a cc and they already have your cc swiped when you check in. Really ? $1.50 / day safe charge. Really? You have to leave an ID to use the luggage cart. Really ? Seedy area. Staff was fine and friendly. None of this is their doing.

You get what you pay for. The hotel is located in a high crime high drug traffic area of Phoenix.

They canceled my reservation at 6 pm cause I had not shown up.

Room wasn’t clean and didn’t have everything in it and the ac didn’t work good

The morning attendant was friendly. Otherwise it was smelly, and dirty.

Lots of transients in the area, grounds were dirty, room floor looked like it had not been mopped in a week.

The room was dirty then would help me at all and then they called me a lier cuz the Snack box was in in the room like promised towels were dirty and when I told him something they just like brushed it off they didn’t care

It is pretentious for Red Roof Inns to create a "plus" property category because of "premium" bedding. They are providing a room in which the primary function is to sleep. Premium bedding is a minimum requirement. Merely looks like an opportunity to charge more for what should be provided anyway. Hotels are becoming like airlines nickel and dimeing guests for what should be standard services.

Seemed a little ran down / needed to be painted / elevator old and slow Clean beds

I had a confirmation code for payment and another code for the reservation we did not ztag at hotel due to proppertg trying to vollect from us ratber than your company

Nothing absolute worst motel ive stayed at. No laundry available. No frig no microwave. High priced lots of crime and drug deals in parking lot

No tienen desayuno ay mucha janet de la calle ay todo esta bien en el hotel pero la berdad muncha jente que no sabes si son drogaditos ay un poco de inseguridad muncho ruido no puedes dormir por tanto ruido k ay al rededor

W Willetta St Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Outdoor pool
  • 24-hour front desk

Located in Estrella, Red Roof Inn PLUS+ Phoenix West is 2.1 mi (3.4 km) from Maryvale Baseball Park and within a 10-minute drive of Footprint Center. This 133-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

The 133 rooms have an array of amenities, including free long-distance calls, free local calls, and laptop-compatible safes. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Ironing boards, desks, and free toiletries are other standard amenities. Housekeeping is available once per stay.


Property features

Renovated in 2016, Red Roof Inn PLUS+ Phoenix West offers an outdoor pool, free WiFi in public areas, and coffee in a common area. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This hotel also has a vending machine.

Room options

Standard Room, 2 Double Beds, Accessible (Roll-In Shower, Smoke Free)

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed (Smoke Free)

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds (Smoke Free)

2 Double Beds | Sleeps 4

Guest reviews for Red Roof Inn PLUS+ Phoenix West

Everyone (21) Couples (9) Family (21)
1
Family Family with small children Partner Couples

This is most disgusting place anyone could stay. They must well turn it to a motel.

By on Oct 16, 2021

1
Family

Change room twice because it was dirty

By on Sep 7, 2021

Review comment responded on Sep 8, 2021

Thank you for taking the time to leave us a review. We value you as our guest and look forward to having you stay the next time you need lodging.

5
Family with small children

All the works were very nice people.

By on Aug 15, 2021

Review comment responded on Aug 16, 2021

Thank you for your kind words. I will be sure to share them with the rest of the team. We value you as our guest and look forward to having you stay the next time you need lodging.

3
Everyone

By on Jun 16, 2021

Review comment responded on Jun 28, 2021

Thank you for taking the time to leave a review. I will share your kind words with the rest of the team. We value you as our guest and look forward to having you stay the next time you need lodging.

1
Friends Family

Yes when I went to that place they would not let me stay

By on Apr 25, 2021

Review comment responded on Apr 27, 2021

Thank you

2
Family Family

It was in a sketchy neighborhood. The elevator had scratches all over it. I called the girl at the front desk because I lost my key. She told me I had to go to the front desk when I wasn’t even there. I told her I would like to deactivate the key immediately cuz it’s a safety concern. Then, she did it without verifying the name on the room. I found out when I went to get a new room key, and they said that was not my room I said on the phone. Also, the combo safe was already locked in my room. Tv was too small. No conditioner or lotion in the shower. The chairs was missing some of the covering next to the little table.

By on Apr 18, 2021

Review comment responded on Apr 21, 2021

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHOENIX WEST. We do have security from 6pm-6am and 24 hour video surveillance. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Ruth R Assistant General Manager Red Roof Inn - Red Roof Plus #3643

3
Family Business Business

$50 cc deposit for a room even when you have already booked w a cc and they already have your cc swiped when you check in. Really ? $1.50 / day safe charge. Really? You have to leave an ID to use the luggage cart. Really ? Seedy area. Staff was fine and friendly. None of this is their doing.

By , from San Antonio on Oct 1, 2020

Review comment responded on Oct 21, 2020

Thank you, I will share your kind comments with the rest of the staff.

1
Everyone

You get what you pay for. The hotel is located in a high crime high drug traffic area of Phoenix.

By , from Los Angeles on Sep 18, 2020

5
Everyone

By on Sep 7, 2020

Review comment responded on Sep 23, 2020

Thank you!

1
Family

They canceled my reservation at 6 pm cause I had not shown up.

By , from Phoenix on Jul 6, 2020

Red Roof Inn PLUS+ Phoenix West

5215 W Willetta St, Phoenix, AZ 85043
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