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Recent guest reviews

The toilet was to low and wobbly needed to be replaced for a taller toilet not a kindergarten kid one. And shower facets need replaced

The whole reason I booked this hotel was so the kids and i could enjoy the jacuzzi. I planned this visit a month ago. The first thing I asked was , "The jacuzzi is up and running right?" Guess what? It was out of order 😡

After arriving from the airport we was told by the front that we needed to come back after 4pm to check in because they was behind on cleaning. The staff front desk staff is not the friendliest. The property is so outdated and needs a complete overhaul. There is complementary breakfast and nightly complementary wine/beer. The property is close to a lot of restaurants, stores, and the AZ Mills mall, which is nice. However, there are a lot of homeless people and/or people on drugs in this area as well.

I really enjoyed the breakfast every morning. They had a wide variety of food and drinks. I also enjoyed the happy hour.

Everything ease clean and kept staff was great. Pool wase clean and maintained. Friends and I had a great time.

It was never quite you could hear everything . Kids and adults running up and down until 4am . Beds are so uncomfortable and bath tub was slippery .

Ive been coming to this embassy suites for years with my family and this time pool was super dirty, room smelled like smoke( it was a non smoking room), and breakfast wasn't the same. Otherwise I love the area and will still come to stay here.

Air conditioning not functioning properly,80 degrees in room. Not repaired until last day after daily requests and told no other rooms available. No housekeeping service until the last day of our stay.

Very friendly staff We really enjoyed the swimming pool and the reception event

It was very clean and comfortable.

Nice perks at this hotel, just a little outdated. Definitely worth the cost.

My family and I arrived earlier than the check in time and we were assisted at the front desk by one of the staff members who was very kind. She went out of her way to help us check in and was very compassionate as we were in town for a funeral. The staff was kind and my family and I had a nice smooth weekend staying here.

It was very clean

The property was very beautiful clean and great rooms plenty of space! The website mentioned it was close to a lot of things that you could walk too, which is totally false. Everything walking wise was at least a good half hour away. Nothing was close as we was lead to believe we booked this stay on the fact that everything was in walking distance. You def need a vehicle, but don’t call a Lyft they prices were absurd for a 10min ride. The hotel charged for everything!! And failed to mention that they require a security deposit even though my trip was booked and paid for well in advance and we even spoke to a receptionist who did not say anything when we called to reconfirm our reservation. The hotel kept charging for things that were not used or that we had. They charged us for parking and we didn’t have a car?? Charged us for complimentary water that wasn’t so complimentary!(well you shouldn’t have a sign that says help yourself) where they do that.

Very close to Highway, so easy access to & from different destinations.

I would have liked them to have a heated pool but other than that it was a great stay

S Rural Rd Tempe AZ

Hotel highlights

  • Free cooked-to-order breakfast on weekdays
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Embassy Suites Hotel Phoenix-Tempe places you within a few miles (5 km) of Arizona State University and Arizona Mills Mall. This 224-room, 3.5-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7:30 AM to 10:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a quick energy boost at the coffee shop/cafe, or meet other guests at the free daily manager's reception.


Rooms

Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are also standard. Housekeeping is available on request.


Property features

At Embassy Suites Hotel Phoenix-Tempe, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 10.00 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this family-friendly hotel include a spa tub, conference space, and a 24-hour business center.

Room options

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

2 Double Beds | Sleeps 6

Room, 1 King Bed, Balcony (Patio/Balcony)

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

2 Double Beds | Sleeps 6

Room, 2 Double Beds, Balcony (Patio/Balcony)

2 Double Beds | Sleeps 6

Guest reviews for Embassy Suites Hotel Phoenix-Tempe

Everyone (19) Couples (5) Family (19)
5
Partner Couples

The toilet was to low and wobbly needed to be replaced for a taller toilet not a kindergarten kid one. And shower facets need replaced

By on Jan 14, 2022

Review comment responded on Jan 14, 2022

Thank you for choosing the Embassy Suites Tempe. I have noted your concerns and will have the team address those issues. I am pleased to see you had a 5 out of 5 experience at our property. Sincerely, Ted Trembath - General Manager

2
Family with small children

The whole reason I booked this hotel was so the kids and i could enjoy the jacuzzi. I planned this visit a month ago. The first thing I asked was , "The jacuzzi is up and running right?" Guess what? It was out of order 😡

By on Dec 27, 2021

Review comment responded on Dec 28, 2021

Dear Susan, I am sorry to hear that the intermittent malfunction of the hot tub heater had a negative impact to your stay. After continuing to repair the old heater, the new one finally arrived and has been installed for future travelers. I hope you can visit us again soon, Sincerely, Ted Trembath - General Manager

3
Family with small children

After arriving from the airport we was told by the front that we needed to come back after 4pm to check in because they was behind on cleaning. The staff front desk staff is not the friendliest. The property is so outdated and needs a complete overhaul. There is complementary breakfast and nightly complementary wine/beer. The property is close to a lot of restaurants, stores, and the AZ Mills mall, which is nice. However, there are a lot of homeless people and/or people on drugs in this area as well.

By on Nov 5, 2021

Review comment responded on Nov 5, 2021

Thank you for staying with us and I appreciate your taking the time to share. I apologize that you did not have a great experience. I can assure you that is not our standard. The check in time is 4pm and I am sorry that we did not have your room ready before then as we continually work to overcome resource shortages to best serve our guests. I hope you can visit us again to experience our true spirit of hospitality. Sincerely, Ted Trembath - GM

4
Family

I really enjoyed the breakfast every morning. They had a wide variety of food and drinks. I also enjoyed the happy hour.

By on Oct 11, 2021

Review comment responded on Oct 12, 2021

Thanks! I hope you can visit us again at the Embassy Suites Tempe. Best wishes, Ted Trembath - General Manager

5
Everyone

By on Jul 24, 2021

4
Family with small children

Everything ease clean and kept staff was great. Pool wase clean and maintained. Friends and I had a great time.

By on Jul 22, 2021

Review comment responded on Jul 22, 2021

Thank you for choosing the Embassy Suites Tempe. I am pleased to read that you and your friends had a great time. I will pass on the great comments about the staff to the team! Sincerely, Ted Trembath - General Manager

3
Family Family with small children

It was never quite you could hear everything . Kids and adults running up and down until 4am . Beds are so uncomfortable and bath tub was slippery .

By on Jul 12, 2021

Review comment responded on Jul 12, 2021

Thank you for choosing our hotel for your recent stay. I am sorry that you had some noise issues from your neighbors. I will work with the team and security to provide a better experience for future visits. Sincerely, Ted Trembath - GM

3
Everyone

Ive been coming to this embassy suites for years with my family and this time pool was super dirty, room smelled like smoke( it was a non smoking room), and breakfast wasn't the same. Otherwise I love the area and will still come to stay here.

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Thanks for staying at the Embassy Suites Tempe again for your recent stay. I apologize you had some issues in your room and at the pool. I have passed on your comments to the management team to work for a better experience on your next visit. Best wishes, Ted Trembath - General Manager

4
Everyone

By on Jun 26, 2021

Review comment responded on Jul 6, 2021

Thank you for choosing the Embassy Suites Tempe. I hope you can visit us again soon, Sincerely, Ted Trembath - General Manager

2
Family

Air conditioning not functioning properly,80 degrees in room. Not repaired until last day after daily requests and told no other rooms available. No housekeeping service until the last day of our stay.

By on Jun 25, 2021

Review comment responded on Jun 25, 2021

I am sorry to hear that you did not have a pleasant stay at our property recently. We did have a system issue with the guest room AC that has been addressed. Our housekeeping service is now on par with the industry and brand standard of on request. I apologize if we did not communicate that to you during your check-in. I have taken your comments under consideration as I work with the team to improve for future guests. I hope you can join us again soon for a better experience. Sincerely, Ted Trembath - General Manager

Embassy Suites Hotel Phoenix-Tempe

4400 S Rural Rd, Tempe, AZ 85282
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