Seemed to be a nice hotel, but or room was not clean and didn't have enough linen for us there was old food and trash underneath the bed, the bed wouldn't come out had the wait for staff to come up to help me pull out the bed. Jessie was awesome though ,he did his best to help.
The room was clean, but the only problem we had was that the our neighbor was very loud and they were arguing all night and my husband had to be at work early in the morning the next day. I called the front office twice before they went to the neighbors room but nothing happen becaue they kept fighting.
The sofa bed was very dirty it was stained and also there was a dead bug or something there that indicates that a bug was there. one of the night lamp by the bed was not working.
Highly Recommend -- Staff was Excellent!
It was on fire and the rear entrance was locked as they said because the security guard didn’t want people coming in and out, I literally couldn’t believe my ears and my room was , yup you guessed it next to the lock door
Great place to stay, quiet and relaxing
Front desk staff was very feiwndly and accomodating to our needs. Wife has sentivity to smells and we had to switch rooms. No problem as front desk staff helped us out.
The card readers on the doors around the building never seemed to work. Not sure why (was told by another guest that it was Covid related) but there was no signage. This made getting in and out hard. Also they seemed to be overwhelmed. The staff was nice, but just not enough folks to handle the workload. Calling the front desk would just ring at times with now answer. This happened multiple times.
Very spacious rooms, clean hotel, convenient location firepit, bbq onsite and heated outdoor pool. Breakfast is very limited however considering covid all understandable. Would definitely stay again
Not the greatest place. Lots of cosmetic issues. Room AirCon would run only a few minutes then shutdown and power on a few later did all the time. Lots of sketchy people roaming outside the hotel
Our stay was horrible! The girl at the front desk wasn’t very friendly to start off with. We get into our room and get ready for bed since it’s late. I start putting sheets on the daybed for my kid and there is dog hair all over the bed. My kid is so allergic to dogs. We pulled out the trundle and the mattress was absolutely dirty disgusting! So after piling 2 kids in a regular bed and the smaller kid with my husband and I and the beds are no bigger than a full size we went to go to bed and they have down pillows. Which I am sooo allergic to. So I called the front desk and asked for an alternate pillow and she just gave out her last ones. But was willing to bring me more couch pillows that are hard as a rock. No thanks! The bed was so uncomfortable I tossed and turned all night long and got up with the WORST backache EVER. Along with the WORST headache EVER. Then when I got up to get dressed I unfold my pants and rat crap falls out of them! OMG REALLY?? Never EVER EVER again!! Don’t waste your money. Seriously!!
They had a nice little market and the breakfast was hot and pretty good. I had to go to the front desk to get coffee and cups in the morning. Quite inconvenient.
like that there was hot breakfast everyday and that they allowed pets
A great place to stay, stayed here before and was the same as before
I asked fot a handycap acc room didnt get it went to shower to use it tolit was in the way couldnt get close and if i could get to the tub thay only had one bar to grab and it was on the other end of the tub couldnt reach it tolit was in the way and to top it off the tolit ran all night
It was great stay. We were out all day but the housekeeping make a fresh bed each day we are back from a long day out so that was awesome. The problem was the renovation, I wish they have a cover by the elevator in the morning when they are working on their front desk, as soon as you get out of elevator in the morning we were surprised of all dust at the door from floor drilling. I have stayed in hotel before were they have renovation and they are prepared so maybe next time put a plastic wall or something to cover it especially if renovation is right at entrance and by elevator, it’s not healthy. I am a morning person so I am happy with the warm breakfast, it’s regular breakfast egg sausage or egg bacon they switch it each day with oatmeal, coffee, breads and fruits, but it’s complimentary so that is good for me. We felt safe until the last couple nights there’s random guys walking around the facility, the last guy looks like just got out of hospital with scrub and bandages, it scares us because it was dark out, we informed the front desk and she said she will inform security so I hope she did, it was late night. I like how the hotel is close to the mall and there’s a gas station next to the hotel so convenient. I might stay here again next time, staff are friendly, spacious suite room they just need to have a better plan on their renovation and need more security at night. Overall still great stay close to everything.
Arizona Mills Mall is a short stroll from SpringHill Suites Tempe at Arizona Mills Mall, and other popular attractions like LEGOLAND® Discovery Center are within a couple of miles (3 km). This 3-star hotel has 121 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The 121 accommodations feature sitting areas. 40-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
Guests of SpringHill Suites Tempe at Arizona Mills Mall have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Seemed to be a nice hotel, but or room was not clean and didn't have enough linen for us there was old food and trash underneath the bed, the bed wouldn't come out had the wait for staff to come up to help me pull out the bed. Jessie was awesome though ,he did his best to help.
The room was clean, but the only problem we had was that the our neighbor was very loud and they were arguing all night and my husband had to be at work early in the morning the next day. I called the front office twice before they went to the neighbors room but nothing happen becaue they kept fighting.
Thank you for your feedback! We have addressed the situation with those guests and had the issue resolved. We are so sorry that it caused a disturbance during your stay. We hope we can welcome you back to the property when your travels bring you back to the Tempe Area!
The sofa bed was very dirty it was stained and also there was a dead bug or something there that indicates that a bug was there. one of the night lamp by the bed was not working.
Thank you for your feedback. We are sorry about the engineering and housekeeping issues in your room. We have passed your comments along to those team to ensure that this does not happen again in the future. We are very sorry. We hope we can welcome you back to the property when your travels bring you back to the Tempe Area!
Highly Recommend -- Staff was Excellent!
Thank you so much for your wonderful feedback! We are so glad that you enjoyed your stay with us. We hope we can welcome you back to the property when your travels bring you back to the Tempe Area!
It was on fire and the rear entrance was locked as they said because the security guard didn’t want people coming in and out, I literally couldn’t believe my ears and my room was , yup you guessed it next to the lock door
Thank you for your feedback. We are sorry that there was a miscommunication during your stay. We have all of our exterior doors locked for security purposes. Only guest room keys can unlock them. We hope you enjoyed the rest of your stay with us.
Thank you for your feedback. We are sorry that we fell short of expectations. We hope we can welcome you back to our property in the future for another shot to impress you when your travels bring you back to the Tempe Area!
Great place to stay, quiet and relaxing
Thank you for staying with us! We are so happy that you enjoyed your stay. We hope we can welcome you back to the property when your travels bring you back to the Tempe area!
Front desk staff was very feiwndly and accomodating to our needs. Wife has sentivity to smells and we had to switch rooms. No problem as front desk staff helped us out.
Thank you so much for your feedback! We are so happy that you enjoyed your stay with us during your trip to Tempe. We hope to welcome you back in the future!
The card readers on the doors around the building never seemed to work. Not sure why (was told by another guest that it was Covid related) but there was no signage. This made getting in and out hard. Also they seemed to be overwhelmed. The staff was nice, but just not enough folks to handle the workload. Calling the front desk would just ring at times with now answer. This happened multiple times.
Thank you for your valuable feedback. We have notified Engineering about the card readers so they are able to investigate the issue. We are sorry that there were times where the desk was unable to answer your phone calls. Thank you again for your feedback and we look forward to hopefully welcoming you back in the future so that we can have another shot to impress you!
Thank you for your feedback, Carmen! We are sorry to hear about the linen and the pull out bed! We have notified our Housekeeping Manager to ensure that she is aware of the poor experience. We hope we can welcome you back to the property when your travels bring you back to the Tempe Area!