Front desk staff was very feiwndly and accomodating to our needs. Wife has sentivity to smells and we had to switch rooms. No problem as front desk staff helped us out.
The card readers on the doors around the building never seemed to work. Not sure why (was told by another guest that it was Covid related) but there was no signage. This made getting in and out hard. Also they seemed to be overwhelmed. The staff was nice, but just not enough folks to handle the workload. Calling the front desk would just ring at times with now answer. This happened multiple times.
Very spacious rooms, clean hotel, convenient location firepit, bbq onsite and heated outdoor pool. Breakfast is very limited however considering covid all understandable. Would definitely stay again
Not the greatest place. Lots of cosmetic issues. Room AirCon would run only a few minutes then shutdown and power on a few later did all the time. Lots of sketchy people roaming outside the hotel
Our stay was horrible! The girl at the front desk wasn’t very friendly to start off with. We get into our room and get ready for bed since it’s late. I start putting sheets on the daybed for my kid and there is dog hair all over the bed. My kid is so allergic to dogs. We pulled out the trundle and the mattress was absolutely dirty disgusting! So after piling 2 kids in a regular bed and the smaller kid with my husband and I and the beds are no bigger than a full size we went to go to bed and they have down pillows. Which I am sooo allergic to. So I called the front desk and asked for an alternate pillow and she just gave out her last ones. But was willing to bring me more couch pillows that are hard as a rock. No thanks! The bed was so uncomfortable I tossed and turned all night long and got up with the WORST backache EVER. Along with the WORST headache EVER. Then when I got up to get dressed I unfold my pants and rat crap falls out of them! OMG REALLY?? Never EVER EVER again!! Don’t waste your money. Seriously!!
They had a nice little market and the breakfast was hot and pretty good. I had to go to the front desk to get coffee and cups in the morning. Quite inconvenient.
like that there was hot breakfast everyday and that they allowed pets
A great place to stay, stayed here before and was the same as before
I asked fot a handycap acc room didnt get it went to shower to use it tolit was in the way couldnt get close and if i could get to the tub thay only had one bar to grab and it was on the other end of the tub couldnt reach it tolit was in the way and to top it off the tolit ran all night
It was great stay. We were out all day but the housekeeping make a fresh bed each day we are back from a long day out so that was awesome. The problem was the renovation, I wish they have a cover by the elevator in the morning when they are working on their front desk, as soon as you get out of elevator in the morning we were surprised of all dust at the door from floor drilling. I have stayed in hotel before were they have renovation and they are prepared so maybe next time put a plastic wall or something to cover it especially if renovation is right at entrance and by elevator, it’s not healthy. I am a morning person so I am happy with the warm breakfast, it’s regular breakfast egg sausage or egg bacon they switch it each day with oatmeal, coffee, breads and fruits, but it’s complimentary so that is good for me. We felt safe until the last couple nights there’s random guys walking around the facility, the last guy looks like just got out of hospital with scrub and bandages, it scares us because it was dark out, we informed the front desk and she said she will inform security so I hope she did, it was late night. I like how the hotel is close to the mall and there’s a gas station next to the hotel so convenient. I might stay here again next time, staff are friendly, spacious suite room they just need to have a better plan on their renovation and need more security at night. Overall still great stay close to everything.
Great communication and accommodated us on an early arrival. And the extra touch of class of a welcome message of “go Spartans” was much appreciated.
1990s hotel and style in 2017..unacceptable on Marriott brand..
This was the perfect hotel for the first night of our trip. Could not have been more convenient. We had a great room and woke up to a nice buffet breakfast.
This hotel is in a prefect location. Staff was super friendly lobby area was nice. The rooms are okay but the bathrooms diffenitly needs to be updated. Our shower drain didn't drain very good. I would stay again for a very short visit but that's it.
Conveniently located hotel with consistent Marriott quality and reliable shuttle to and from airport.
The hotel is very close to a fabulous shopping mall. It is clean and in a safe location. The staff are very friendly and helpful. The breakfast is better than most. The only issue I had was the pull out sofa. It was not much to sleep on. I would surely stay here again!
Had never stayed at a Marriot Springhill before, but this was definitely not up to the standards of a Marriott Courtyard. Perhaps it is not supposed to be. While basically clean, the room was pretty beat up, and basically looked like a building that had changed ownership chains multiple times. Having said that, when notified that a party was going on in the room next door, the front desk was very courteous and prompt in calling to quiet the party down. In short, staff great, building left something to be desired.
Great experience from start to finish. As soon as we walked in we were greeted by one of the friendliest staff i have ever meet, Avis. After we we recived our room keys she explained the amenities available and close places around the hotel. The room was clean and had all the things you need for a long or short stay. Refrigerator, microwave, sink, etc. The bed was very comfortable with plenty of pillows. The arizona mills mall is within walking distance and has plenty of shopping and restaurants near by. Overallgreat experience.
Arizona Mills Mall is a short stroll from SpringHill Suites Tempe at Arizona Mills Mall, and other popular attractions like Diablo Stadium are within a few miles (5 km). This 3-star hotel has 121 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free self parking.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The 121 accommodations feature sitting areas. 37-inch LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
Guests of SpringHill Suites Tempe at Arizona Mills Mall have access to an outdoor pool, a fitness center, and WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Front desk staff was very feiwndly and accomodating to our needs. Wife has sentivity to smells and we had to switch rooms. No problem as front desk staff helped us out.
The card readers on the doors around the building never seemed to work. Not sure why (was told by another guest that it was Covid related) but there was no signage. This made getting in and out hard. Also they seemed to be overwhelmed. The staff was nice, but just not enough folks to handle the workload. Calling the front desk would just ring at times with now answer. This happened multiple times.
Thank you for your valuable feedback. We have notified Engineering about the card readers so they are able to investigate the issue. We are sorry that there were times where the desk was unable to answer your phone calls. Thank you again for your feedback and we look forward to hopefully welcoming you back in the future so that we can have another shot to impress you!
Very spacious rooms, clean hotel, convenient location firepit, bbq onsite and heated outdoor pool. Breakfast is very limited however considering covid all understandable. Would definitely stay again
Thank you for staying with us! We are glad that you enjoyed your stay at our property. We hope to welcome you back in the future!
Thank you for choosing Springhill Suites Tempe by Arizona Mills Mall! We look forward to having you stay with us again!
Thank you for choosing Springhill Suites! We Appreciate your feedback and hope to see you again!
Not the greatest place. Lots of cosmetic issues. Room AirCon would run only a few minutes then shutdown and power on a few later did all the time. Lots of sketchy people roaming outside the hotel
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Our stay was horrible! The girl at the front desk wasn’t very friendly to start off with. We get into our room and get ready for bed since it’s late. I start putting sheets on the daybed for my kid and there is dog hair all over the bed. My kid is so allergic to dogs. We pulled out the trundle and the mattress was absolutely dirty disgusting! So after piling 2 kids in a regular bed and the smaller kid with my husband and I and the beds are no bigger than a full size we went to go to bed and they have down pillows. Which I am sooo allergic to. So I called the front desk and asked for an alternate pillow and she just gave out her last ones. But was willing to bring me more couch pillows that are hard as a rock. No thanks! The bed was so uncomfortable I tossed and turned all night long and got up with the WORST backache EVER. Along with the WORST headache EVER. Then when I got up to get dressed I unfold my pants and rat crap falls out of them! OMG REALLY?? Never EVER EVER again!! Don’t waste your money. Seriously!!
They had a nice little market and the breakfast was hot and pretty good. I had to go to the front desk to get coffee and cups in the morning. Quite inconvenient.
We are sorry you experienced some inconvenience during your stay! A little reminder if we are fortunate enough to have you stay with us again, you can call the front desk to have coffee and cups delivered up to your room; we appreciate the feedback! Thank you again for choosing Springhill Suites Tempe by Arizona Mills Mall!
like that there was hot breakfast everyday and that they allowed pets
Dear Anonymous, Thank you for taking the time to share your feedback regarding your stay with us. We are very pleased that you enjoyed your stay us. I can say we look forward to your next visit. We hope you enjoyed our newly renovated guest suites and lobby. We are happy to welcome our 4 legged friends :) Sincerely, Mark Perry General Manager
A great place to stay, stayed here before and was the same as before
Happy you loved your stay
Thank you so much for your feedback! We are so happy that you enjoyed your stay with us during your trip to Tempe. We hope to welcome you back in the future!