Shuttle bus took forever to pick us up. Breakfast was horrible. People walking through the property with no mask. Requested handicapped room. Did not get it. I want my money back.
Good sized rooms, pool, friendly staff
This hotel is conveniently located next to the airport. The room and property were dirty- overflowing trash bins, stained carpet, dirty towels by the pool. The free breakfast was very limited. No hot water for tea and minimal choices. Plenty of other choices.
The garbage was always overflowing. Pot smokers next door. Bike gang behind the hotel. Not a good location. Hardly any restaurants nearby.
Lack of housekeeping services that’s available. No paper information of what’s available, not available!
The staff behind the counter were very rude and it was very loud in the hotel not much privacy The pool and hot tub are dirty and not cleaned there was no hot breakfast like indicated and no amenities around the area like it was listed on Orbitz
The pool and hot tub was disgusting. The room were satisfactory. The photos while booking definitely look better than in person.
The front desk staff was very efficient and friendly. The room was clean, the bed was very comfortable, and the towels were fluffy. The pillows on the bed were a variety of firm and soft, so I could get the right one for me. The bathroom was very spacious. One thing I really liked was that instead of little bottles of shampoo, conditioner, etc., the shower had large pump bottles of each installed on the wall, which really cuts down on waste and the excessive plastic packaging of individual bottles. Unlike some hotels that just stopped offering breakfast during the pandemic, this HI Express allowed guests to order items for their breakfast the night before along with a time to pick it up at the front desk in the morning. And the free shuttle to the airport was very convenient.
Was very clean and neat. Staff helpful and friendly. Airport shuttle was on time and driver friendly
The bathroom sink was partially clogged. Water filled in the sink without draining. Annoying. Also the young man checking us in/out was rude. I asked for help on a couple things and he was less than happy to help.
The location was near major access points and easy to get to. I felt safe and the self parking areas were well lighted. Downside was the extremely slow internet service in the lobby and the uncomfortable pillows. My neck is sill hurting.
location is handy. Feels a little narrow and short.
The hotel was located within easy reach of the airport and a gas station to fill up our rental car. It was also easy to find. I don't care for the ultra-modern design, but it was clean and comfortable.
Clean non smoking - nice rooms with clean bed sheets and bathroom
Located in South Mountain, Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel is within a 10-minute drive of popular attractions such as Diablo Stadium and Roosevelt Row. This 114-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel's 114 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Free newspapers, free local calls, and video-game consoles are other standard amenities.
Guests of Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel have access to an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
Shuttle bus took forever to pick us up. Breakfast was horrible. People walking through the property with no mask. Requested handicapped room. Did not get it. I want my money back.
Good sized rooms, pool, friendly staff
This hotel is conveniently located next to the airport. The room and property were dirty- overflowing trash bins, stained carpet, dirty towels by the pool. The free breakfast was very limited. No hot water for tea and minimal choices. Plenty of other choices.
The garbage was always overflowing. Pot smokers next door. Bike gang behind the hotel. Not a good location. Hardly any restaurants nearby.
Lack of housekeeping services that’s available. No paper information of what’s available, not available!
The staff behind the counter were very rude and it was very loud in the hotel not much privacy The pool and hot tub are dirty and not cleaned there was no hot breakfast like indicated and no amenities around the area like it was listed on Orbitz
The pool and hot tub was disgusting. The room were satisfactory. The photos while booking definitely look better than in person.
