Let’s talk about some serious issues that need fixing. #1. I witnessed a front desk clerk yell at a guest. He was very unprofessional. #2. The room was filthy. It was far from Hyatt quality. 3. Elevator carpet was disgusting I discussed the problems with the general manager and he said they are scheduled for a complete remodel in April. Maybe you should start sooner!!! The location and bones of the property are ideal.
They gave me room away that I paid for almost 2 months in advance and down graded me. On top of that room was dirty and also maids never came to clean during my stay even after requesting 3 times. I’ll never stay here again
A lot of homeless in the area made parking scary after dark because I was traveling alone.
The rooms were actually gross, which I was surprised about for a Hyatt. The carpet had stains all over (will attach pic if I can) and the couch looked worn had settled dust all over it. Breakfast was fine. Would not stay again.
The staff was professional, and informative about what I needed to know while staying. Love the room, and will definitely book again
Everything's good, except the shower is very slippery and afraid of falling
This was a overnight stay, everything was excellent! Excellent seafood restaurant within walking distance, also a Bar-B-Que restaurant. Room was clean, staff very friendly, professional & very helpful. Thank You for a wonderful stay!
While the hotel has the Hyatt name on it I was not impressed with my over all experience. The carpet in the room had stains, the bathtub had hair in it and the air conditioning unit was VERY loud and clunky. The elevator floors looked like they had not been vacuumed in a while and the grab and go breakfast was a joke. They only do housekeeping in your room every 4 days and when I went down to get new towels I was informed that I NEEDED to bring my old towels down. I will not be staying there again.
The floor had big smoking wholes. And they charged me 200.00 and I don’t even smoke!! I would not recommend NO one!!
Great property, close to interstate. Only negative comment is that there seems to be a lot of transients in the area, near the offramps
Pool was nice. Beds were small and hard. Bathroom was rundown. No microwave in room. Elevator out of order. Polite, but Unprofessionnal staff. They didn't really seem to know what they were doing.
its been awsome since our frst visit. this time i asked fr towels n toilet paper i got it rght then n there ! this place i have recomended to alot of people great job hyatt
Staff members were nice and professional and will love to come back in future
Drug deals being done at pool, sketchy people in parking lot, rooms smelled of smoke, outlets in rooms didn’t work, dead Cockroach in Room. Staff was helpful and tried to accommodate for shortcomings.
Very easy going. The staff was nice and friendly. Only thing I wish they more selection of food/snacks... they didn’t have a vending machine. Other than that it was cool.
The room was very clean and very nice ... Breakfast was great and the staff very professional and nice.
Located in North Mountain within a mile (2 km) of Metrocenter, Hyatt Place Phoenix -North is within 2 miles (3 km) of Castles N' Coasters. This 127-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.
The 127 accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls. Housekeeping is available on request.
At Hyatt Place Phoenix -North, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Let’s talk about some serious issues that need fixing. #1. I witnessed a front desk clerk yell at a guest. He was very unprofessional. #2. The room was filthy. It was far from Hyatt quality. 3. Elevator carpet was disgusting I discussed the problems with the general manager and he said they are scheduled for a complete remodel in April. Maybe you should start sooner!!! The location and bones of the property are ideal.
They gave me room away that I paid for almost 2 months in advance and down graded me. On top of that room was dirty and also maids never came to clean during my stay even after requesting 3 times. I’ll never stay here again
Thank you for completing feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If we can be of any assistance to you, please contact us. We look forward to being of service to you in the near future.
A lot of homeless in the area made parking scary after dark because I was traveling alone.
Thank you for taking the time to complete our guest experience review. We use this information to help better the overall stay for all of our guests. The team and I look forward to seeing you the next time you are travelling through the Phoenix area.
The rooms were actually gross, which I was surprised about for a Hyatt. The carpet had stains all over (will attach pic if I can) and the couch looked worn had settled dust all over it. Breakfast was fine. Would not stay again.
Thank you for taking the time to complete our guest experience review. Our team greatly appreciates the information that you have provided to us. We will use this information to help better the overall stay for all of our guests here at the Hyatt Place Phoenix North. Our team looks forward to seeing you the next time you are travelling through the Phoenix Area.
Thank you for your feedback. We look forward to seeing you on a future visit.
The staff was professional, and informative about what I needed to know while staying. Love the room, and will definitely book again
Everything's good, except the shower is very slippery and afraid of falling
This was a overnight stay, everything was excellent! Excellent seafood restaurant within walking distance, also a Bar-B-Que restaurant. Room was clean, staff very friendly, professional & very helpful. Thank You for a wonderful stay!
While the hotel has the Hyatt name on it I was not impressed with my over all experience. The carpet in the room had stains, the bathtub had hair in it and the air conditioning unit was VERY loud and clunky. The elevator floors looked like they had not been vacuumed in a while and the grab and go breakfast was a joke. They only do housekeeping in your room every 4 days and when I went down to get new towels I was informed that I NEEDED to bring my old towels down. I will not be staying there again.
The floor had big smoking wholes. And they charged me 200.00 and I don’t even smoke!! I would not recommend NO one!!
Thank you for completing our guest experience review. Our team greatly appreciates the information you have provided to us. We will use this information to help better the overall stay for all guests. We look forward to seeing you the next time you are travelling through the Phoenix Area.