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Residence Inn Phoenix Downtown

3.0 out of 5.0

Recent guest reviews

The location is excellent!! Next to arena and all types of food and entertainment. The rooms are updated and have a full kitchen. Would recommend to all. Please note parking is valet only and very expensive and if you are lucky you might find free street parking.

Visited Phoenix for spring training and used the Marriott as a base. It's convenient because it is a 5 minute walk from the Light Rail which gets me to the Airport, Tempe and Mesa (for Cubs and A's games). It is literally right across the street from Talking Stick Arena where the Suns play and a couple of blocks from Chase field where the Diamondbacks plays. Also 5 minutes from the convention center. So this hotel is convenient if you don't mind walking a little or taking the light rail ($4 daily pass). In the summer, where you don't even want to walk across the street during the day, not so much. This is a downtown Residence Inn so you don't have the same amenities like the suburban Residence Inns. So no basketball court, no free managers reception in the evenings. But it does have an exercise room, laundry machines, free breakfast (with waffle station but no omelet station) and a small pool. Along with the standard amenities like fridges, microwaves, burner, placesettings, pepper/salt, and lots of outlets in the room. Try to get a room in the higher floors because you get a nice view (see my video). Also expect to pay for parking (it is a downtown hotel). Service was friendly and nice. Some nitpicky stuff: Breakfast food and coffee was not *that* great but adequate with scrambled eggs and sausage on our day. Plus make sure to avoid the glare from the windows with the rising sun. Spoons for cereal and the sticky oatmeal were surprisingly small, but functional. No safe in the room (available at the front desk) for those on business. But we loved the convenience to Talking Stick -- it is the place to stay if you expect a late night at the arena and don't want to walk too far. So it still gets an excellent rating for what it is -- a Residence Inn.

We had an unexpected flight into Phoenix and booked this hotel last minute. We got in late (after 1 am) and were welcomed by the receptionist who offered us a bottle of water (I think we looked exhausted and tired). The hotel was about an 8 minute drive from the airport. Our room and key were ready. The room was on a high floor with a nice view of the mountains. Our stay was brief, but the room was clean, comfortable, and a hot breakfast was provided. The hotel is in a convenient location - close to the airport, within walking distance to the talking stick, and several food options in downtown Phoenix. Tip: Ask for a room on a high floor to enjoy the views.

Thank you to Nina Rodriguez, one of the Sales Coordinators, for assisting our company with a huge back-folio request. It helped our billing cycle resolve past-due expense reports. Great team on the back-end. Keep it up!

I stayed at the Residence Inn while I was in town for a conference. The conference initially had a block of rooms available at the Westin, but they sold out quickly and the Residence Inn was the new option. I was a bit hesitant to book it, as it was farther from the convention centre, but after arriving, seeing the room, and finding out just how close it was (less than a 10 min. walk - perfect), I knew it was a good choice! I arrived early and was pleasantly surprised to find that my room was ready and they had accommodated my advance requests. The room was very spacious, clean, quiet, and had some interesting design touches including a glass divider that looked like a slice of agate and local photography. Both the bed and the couch were comfortable and the kitchenette was reasonably stocked with everything you'd need to do a bit of cooking (however, note there are no grocery stores downtown, though there is a convenience store in the hotel). They had both a free and a paid version of the wifi. I joined the free network, thinking it would be unbearably slow to encourage the upgrade, but I was pleased to find that it was fast no matter what time of day or how many devices I had connected. I appreciated the ample amount of outlets that were in the room for charging - including one beside the bed for my phone (it's surprising how many hotels don't have this). The service at the hotel was great from the first greeting by the parking attendant. The front desk was always available through the Marriott app, and they were able to hold my suitcase on the last day of the conference from morning checkout until I left for my flight in the evening. The few minor things to note: The hotel is branded both "Residence Inn" and "Courtyard Marriott" on the outside - my Uber driver wasn't sure he had the right place at first because of the Courtyard branding. There is not much counter space in the bathroom by the sink and the glass-enclosed shower leaked a bit at the bottom where the glass panels were bolted to the floor. As a tea drinker, a kettle would be appreciated, though there is a coffee maker. Also while the location is great for the conference centre or if you were in town to see a sporting event, know that there is actually not a lot going on in downtown Phoenix compared to the downtowns of other similar-sized cities, so dining, entertainment, and shopping options are limited.

Stayed at this hotel almost weekly from June 2017 thru Jan 2018 for business. Staff was fantastic, rooms clean, food enjoyable when just too tired to venture out. Worked late in lobby with colleagues often, staff would treat us with warm cookies! Always a nice surprise.

I booked this hotel months in advance for the International Franchise Association Convention in Phoenix February 11-13, 2018. The Mariott was a Convention hotel near the Convention Center. I received an email confirmation for two nights. My United Airlines flight was delayed and caused me to miss a connection. As a result I spent an unplanned night in Chicago and arrived in Phoenix on the 12th instead of the 11th as planned. Upon arrival the clerk pretended that I had only booked for one night. I took out my reservation with confirmation number. Then the clerk announced that they had given away my room for my "no show" the night before (which I understood and was totally fine with) and that I was being charged for the previous night (which, at the time, I was also totally fine with). Then the clerk told me that my room for THAT NIGHT had been given away notwithstanding my confirmation!!! So United had botched my flight, and now the Marriott had just completely ruined my event by forcing me to find replacement accommodation notwithstanding my confirmation and willingness to honour my commitment to pay for both nights. I was absolutely shocked, and puzzled that Marriott would do this without any notice to me whatsover and without in any way considering why I might have been late or what impact this could have on my travels. After expressing my disbelief and displeasure to a wholly unsympathetic staff for a good 15 minutes I gave up. I was referred to a hotel (at $300USD) a mile and half away from the Convention Centre. I ended up finding a closer hotel through Booking.com but in the end due to all the delays, additional costs and aggravation my trip was ruined thanks to Marriott and their horrible customer service. Upon my return to my home city, I discovered that despite all of this gross inconvenience and brutal service I had been charged for the first night, which Mariott had given away and already been paid for. I contacted the hotel countless times to resolve this and was ignored, put off and diverted. I called the desk manager Stephanie Rodriguez numerous times to discuss and her staff always told me she was "at lunch" or "busy at the moment". She left me one voice message after hours but otherwise made a point not to contact me directly. I spoke with "Rick" at Marriott worldwide customer service who had a more conciliatory tone and was told I would receive a reply from the hotel within 4 days. That was a week ago. In conclusion, I have been an otherwise satisfied and loyal customer of Marriott Worldwide for several years now, having happily stayed at many JW Marriott properties without any complaint. I think that is why I have found this whole experience so extraordinary, shocking, and uncharacterstic of a company whose Business Conduct Guide states: "Customers should be given what is promised and at the promised price. Misrepresentations about Marriott's products and services may lead to costly legal action. A false claim, a small untruth, or even a perception of dishonesty can jeopardize the loyalty and satisfaction of our customers." Indeed. I am extremely disappointed with the behaviour from this company. Richard

Beautiful updated hotel, fantastic place to stay. Clean, clean ,clean, good room service. This place is a close walk to the convention center and does have a small indoor pool, and limited food service but offers a great breakfast buffet with lots of room to spread out. Loved it.

This is a fairly new hotel that is well kept and downtown,easy to walk to lots of activities. Breakfast bar was included in the room price. They also have a coffee shop to get some really good coffees or drinks. A small bar is open in the evening for a night cap before heading to your room.

This is a new Marriott so rooms are spotless, stylish and spacious. I always love the added benefits of a kitchen and free breakfast that comes with a Residence Inn stay. Staff were very helpful assisting me with various questions and issues. Good location right downtown.

132 S Central Ave Phoenix AZ

Hotel highlights

  • Walking distance to Talking Stick Resort Arena and Chase Field
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Downtown Phoenix, Residence Inn Phoenix Downtown is adjacent to Talking Stick Resort Arena and within a 10-minute walk of other popular attractions like Chase Field. This 200-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Located centrally in Phoenix, it's also close to Phoenix Convention Center and Arizona State Capitol.


Dining

Free full breakfast is included with your stay and awaits you each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 200 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. 32-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

Built in 2017, the brand new Residence Inn Phoenix Downtown offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 6 meeting rooms, conference space, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 64 reviews