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Residence Inn Phoenix Downtown

3.0 out of 5.0

Recent guest reviews

This is an excellent location for working or visiting in the downtown area and the light rail from the airport or a short uber ride is very convenient. With all the fantastic eating and entertainment options within walking distance you literally can see your options from your room window. The extended stay option is a real plus with modern rooms that have fridge/kitchen set up, etc... Breakfast is easily grabbed in house via breakfast room and/or Starbucks Bistro. It’s cool to be right next to the baseball stadium and the bar/restaurant scene they have. Check out the Park Bar with their Craft Beer Garden (IPA’s) The staff has been to notch as well. It’s been a great experience so far.

I was in Phoenix for business and stayed in this hotel for 3 nights. It is very centrally located so getting around by walking was very easy. Restaurants, sporting arena's, etc..are all very close. Each room has a small kitchenette and the rooms are very spacious and nice. They seemed recently renovated. The staff was wonderful and very helpful anytime we asked or needed anything. I would highly recommend this hotel.

We arrived after an overnight flight at 9 a.m. The young lady (purple tinted braids) manning the entrance at the curb desk was awesome! (I apologize - I can't remember her name and do not want to post an incorrect name.) She greeted us multiple times as if we were her best friends from the start. The front desk staff, Rocio and Kiersten, secured our luggage and made recommendations of things to see/do until a room was available. They were courteous, helpful and always made sure you had everything you needed. We called a few hours later and VOILA! A room was ready several hours before standard check in! The room was clean, quiet and comfortable. Nice pillows and just the right thickness of blanket with the AC. Breakfast was amazing (for vegans and non-vegans) and the serving team kept the foods well stocked (choices included: oatmeal, fruit, waffle mix, yogurt, cereal, coffee, eggs, etc.) despite the crowd and last minute rush before closing. There was plenty of seating and a variety of seating styles to chose from, too. Kevin from Housekeeping was very kind and made sure that you knew the floor was wet (besides the sign he had posted). We did have a small maintenance issue (bedside lights not working) that was fixed promptly. The hotel is brand new and the team is keeping it that way: everything is clean and well cared for despite how busy they were.

We were checked into our room within 5 minutes of arriving to the hotel! Our room as well as every other part of the hotel was very clean. Our room was very spacious with an incredible view. The free breakfast was full of choices: eggs - sausage - oatmeal - fruit - waffles & much more. The restaurant downstairs was also a quick great choice for a late dinner. Side note - Netflix on the TV was awesome to have!

We came to the hotel with family First impression was just great the valet was so helpful and fast that good. Front desk was good at first went to room left our bags and went out came back late around midnight. We were tired and hungry called the front desk the agent he was very rude. Then he gave me a pizza place menu . Then we were about to take shower towels had blood on them. I called front desk same guy send us lean towels but he had a attitude with u as if we were bothering him. I smelt liquor on him Then we need to complain to general manager is busy will not call us back or available to meet also. That's not professional. When we were leaving we had problem again, We needed a taxi front desk says its $45 to airport and we have to give $20 deposit to book the taxi and balance to the taxi driver before we leave the airport. It sounded fishy but we were new to the place , So we gave him the money. When i was about to leave the Taxi driver said give him the money i gave him the money and left at airport. on arrival the taxi driver demanded tip. I said i paid $45 . Tip is for good service not to be demanded. I asked the driver name to complain he said he own the taxi company his name was Jerry. It started with the night front desk guy his name is Victor. One after another problems at this place. I don't think we will return again.

I stayed at the Courtyard by Marriott the night before the Janet Jackson concert. That evening I accidentally left my phone a restaurant next door to the hotel. The next morning I was explaining my situation to B-Rad and he indicated that the LAZ Parking operation manager might be able to help me get my phone sooner once he arrived. Jason arrived by1100 and made a personal call to the local restaurant which did not open until 4pm. Jason never heard back from the local owner, but made two separate trips to the back entrance of the restaurant to see if he could connect with employees there early. Jason retrieved by phone by 1230 & I was on the road earlier than expected. I really appreciate both B-Rad and Jason for truly going above and beyond to help me out. Their kindness and positive attitude made my day. I cannot thank them enough.

Had a great stay here! Breakfast was filling and had a good mix of items- oatmeal, eggs, fresh fruit, yogurt, cereals. The staff was friendly and the rooms are new. Very roomy and clean. Also the location is perfect for downtown activities, there are a lot of restaurants, shopping and the light rail is close. I will stay here again.

This residence Inn is very comfortable and well-designed. There's a full-size fridge, large bed, nice couch and desk and TV. Bistro on the main floor is really good, it has crispy brussels sprouts, various menu items that are tasty and different. The free breakfast on the second floor that comes with the lodging was very good with sausage patties, andouille sausage, oatmeal, juices coffee, etcetera.

We were able to get 2 rooms in the corner with a great setup that the doors could be left open to allow our kids room to be left open for easy access to both rooms. The outer door would close for security. Breakfast was great and the entire hotel was extremely clean! I would recommend this hotel to anyone looking to stay downtown. Close to sports arenas, museums and restaurants galore!

Great new hotel if you are going to a concert or sporting event downtown! Nice staff! Very clean and trendy! Nice city views! Full size refrigerators. Complimentary microwave popcorn was a nice touch!

132 S Central Ave Phoenix AZ

Hotel highlights

  • Walking distance to Talking Stick Resort Arena and Chase Field
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Downtown Phoenix, Residence Inn Phoenix Downtown is adjacent to Talking Stick Resort Arena and within a 10-minute walk of other popular attractions like Chase Field. This 200-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Located centrally in Phoenix, it's also close to Phoenix Convention Center and Venues and Arizona State Capitol.


Dining

Free full breakfast is included with your stay and awaits you each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 200 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. 32-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.


Property features

Built in 2017, the brand new Residence Inn Phoenix Downtown offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 6 meeting rooms, conference space, and a business center.

Room options

Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Studio, 1 King Bed with Sofa bed, Mountain View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 32 reviews