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Residence Inn Phoenix Downtown

3.0 out of 5.0

Recent guest reviews

First, let me say that I would stay here again. I wanted to do this review because I'm a frequent traveler and know the little things can be an aggravation. 1. The front desk staff were very friendly but not on the same page with the information they provide. For instance, when I checked in, I was told I could use Uber Eats for food delivery. The first time, I ordered my food and then was called by the front desk to come to the lobby to get my food. I had to get dressed to go downstairs. Wish I'd known this. The 2nd time, I ordered Jimmy Johns and whoever was at the desk called the room to verify I placed an order then let the delivery guy up. The 3rd time was Uber again and this time, the front desk called and wanted me to come down. I asked to let them up. Front desk said they need a room key for elevator. (How did Jimmy John's get to my room?) Front desk said she'd givr him a ROOM key so he coulf deliver to the door. I was only here 2days. 3 different scenarios. This wad really annoying. 2. The TV is weird. It's a smart TV with aps, which is fabulous, but at least once a day, a counter will pop up on the screen saying the Tv will shut off unless you push OK. I PUSHED IT SEVERAL TIMES and the TV still turned off in the middle of my program. It does this every day. REALLY ANNOYING. 3. If you have sinus issues, bring a travel humidifier. Otherwise, your sinuses will dry out. It's little stuff like this that you cam expect. Otherwise, it was fine.

I travel to PHX twice a month and have been staying here since they opened. The Team at the Hotel provide the best service anywhere! Rooms are always clean, great access to downtown restaurants. I highly recommend this place to anyone who's spending time in downtown Phoenix.

We stayed for 5 nights with 2 of our grandsons. The rooms and public areas were very clean and well organized, and our grandsons enjoyed the pool. Location was very convenient, and we were pleasantly surprised to find a pop-up holiday ice skating rink one block away. Breakfast was so-so, but everything taken together, the hotel was a great value. What really made our stay shine though was the staff, who went out of their way to satisfy our requests and make our stay so memorable. In particular, we thank Ted, Marvin and Rocio, who helped us change rooms at 3 AM the first night because of rooftop noise that kept us awake. Yes, that’s right, they moved us to another room at 3 AM! And Gabriel helped us get additional furniture for our room to accommodate all four of us. In short, what you get for the very reasonable rate is amazing. If we visit Phoenix again, we’ll stay here.

As locals, my family and I are always looking for new places for "staycations". We found out about this new little place, and we can't wait to go back! I was a little nervous at first about the location, but once there all of my nerves were put to rest when I saw how friendly the atmosphere was! The staff was great...café downstairs was nice...pool was fun...and the location was perfect! Right across the street from CityScape, where there is plenty to eat, as well as a little shopping and things to do to entertain ourselves, we didn't have to get into our car at all the entire weekend. Room was perfect, with a nice big, comfy bed, and modern features/décor throughout, and a little kitchenette for food/cooking/dishes/etc., you are really not left wanting for anything here. If you need a place to say for business or pleasure, this is it!

We were in downtown Phoenix for a conference at the convention center. It was an easy, pleasant walk due to great weather. It may currently be the closest hotel to the Talking Stick arena. We basically had a short walk across the street to watch a bball game. Check in was very good and our gold status was accommodated. The room was spacious. We did find a previous guests underwear somewhere that was very surprising to think it was missed. Did have to request twice to have a small repair done in the room. It was not reported by housekeeping & that does not bode well for keeping this new facility in great condition. We were on a high floor and did experience a kind of constant, slightly fluctuating wind storm sound from what we assume was the HVAC system. The hotel was busy while we were there and that translated to a busy breakfast room. For the most part it seemed like people didn't linger too much (except on the weekend) and the wait for a table was usually not too long. Usual staples & the attendants were kept busy restocking. I really liked this new hotel, the location & spacious room. We generally stay in the Scottsdale area but would definitely consider this hotel for a downtown stay.

This is a very new hotel and the front desk staff was excellent and helpful. The breakfast staff of Allie, Gabby, Marianne, and Michelle was top notch and friendly every day. I would go back to this hotel just for those two aspects. Room was nice and I had a great view. The only issue I had with the hotel was with the maid service. I was in room 1118 for a week and my room was not cleaned twice and the lady (will not say her name) kept leaving me a note to give her a tip for cleaning my room. I am sure this is not the case with the whole staff and I would stay at this hotel again. I do think this is an area that should be looked at. Again this is a very good hotel and I would stay again.

The location was great for the convention I was attending. Walk to Talking Stick was less than five minutes. Many hotels in the area to eat lunch/dinner. Great location for Uber/Lyft to pick you up. Also light rail was within 2 minute walk if you needed to use it. Also a drug store was within 5 minutes if you forgot anything for your trip. Staff was very nice.

New hotel in a great area of downtown PHX. Looks like the area will be built up in the coming years, but for now the hotel has great views from the upper floors, we had a room facing east so we could see Talking Stick Arena and Chase Field which was a highlight for our 11 year old son. Staff were friendly all around and the breakfast room and food was great. Of course being a new hotel everything was in tip top shape and clean. We would stay here again if we found ourselves needing a hotel downtown PHX.

Stayed here because it's close to the Comerica Theater to see the "So You Think You Can Dance" show. The view from the room was amazing and was comfortable. The staff was accommodating, especially Ally and Michele at breakfast!

Really nice place with really nice people. Super clean and new. A two blocks up and two blocks over to the convention center. They were happy to store my bags when no rooms were available for early check in. Loved the room with a full kitchen, was super handy so I could store and heat up left overs. I had a great view of the Diamondbacks and Suns stadiums from my 12th floor window. Great breakfast room, the food was plentiful and tasty. Stored my bags for the day after I needed to checkout. Also a cute little bar downstairs for easy late night drinks. Highly recommend.

132 S Central Ave Phoenix AZ

Hotel highlights

  • Walking distance to Talking Stick Resort Arena and Chase Field
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Downtown Phoenix, Residence Inn Phoenix Downtown is adjacent to Talking Stick Resort Arena and within a 10-minute walk of other popular attractions like Chase Field. This 200-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Located centrally in Phoenix, it's also close to Phoenix Convention Center and Arizona State Capitol.


Free full breakfast is included with your stay and awaits you each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


All 200 air-conditioned rooms feature kitchens with refrigerators, ovens, microwaves, and stovetops. 32-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free local calls.

Property features

Built in 2017, the brand new Residence Inn Phoenix Downtown offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 6 meeting rooms, conference space, and a business center.

Room options

Studio, 2 Queen Beds

Queen 2 | Sleeps 4

Studio, 1 King Bed with Sofa bed, Mountain View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 47 reviews