Overall very run down and dirty!!! Got in late after my flight and had to change rooms because there was no hot water in my shower and the floor in the bathroom/shower was covered in moldy grout. The next room wreaked of pot, pretty sure the previous resident was partaking heavily in that room. Then the hair dryer, coffee pot, and iron were all missing in addition to a set of blankets on the second bed. The worst part though was that housekeeping either didn’t change the sheets or the put a set of sheets with a GIANT period stain on them on the bed....I’m an EMT and am exposed to gross stuff ALL the time but that made me gag. I told the front desk about my awful stay and was told a manager would be contacting me, so far no phone call.
Love the view from the room and the staff was amazing. Will be staying again.
Front desk staff woman so helpful and friendly! Free airport shuttle.
The property needs some tender loving care...new carpet, through cleaning etc
great place easy check inn good breakfast. plush beds clean rooms
Toilet seat is much lower than an ordinary toilet. Take a parachute. The shuttle from the aurport was the most miserable. To enter, one must climb up two very high steps to get into it. My mother is 85 and pretty frail. Were it up to ne, we'd gave taken a cab. The shower curtain was broken so we couldn't shower for my brother's funeral the next day. Room has bad lighting. Breakfast was mediocre at best - most of it was cold. Upside: comfortable beds, pleasant staff, clean premises.
Room ia very dirty . Froor carpet is so dirty. Front desk crews is not very friendly.
The only thing that was nice at the property was the woman at the front desk. However she did neglect to inform me that the elevator was out of order when I checked in and she put me on the 4th floor. Then the next morning, the coffee maker in my room was missing parts. I took it to the front desk, and they told me they would try to get it fixed by the end of the day. Then in the breakfast area, the juice machine was malfunctioning, the waffle maker was out of order, the coffee creamer was out of order, and on top of all that the coffee was horrible. I checked out of there as fast as I could.
The pool was heated, and price included hot breakfast!
Love this hotel! This is my 2nd time booking this hotel for a getaway to phoenix. Its a great location, good/accomidating staff, and the free breakfast is awesome. I also like the cleanliness of the rooms. Its a great place to stay if you plan on hiking the nearby trails/exploring Phoenix all day then wanted to come back to clean and comfortable room for a good nights sleep.
I enjoyed my stay there. Was visiting my step daughter and grandchildren, it was wonderful watching them enjoy themselves in the pool. Every one was friendly and I truly enjoyed the complimentary breakfast.
Great breakfast and customer service, amenities could be more modern.
For the most part i enjoyed the HBO and free breakfast
Everything was great. Breakfast was prepared well i really enjoyed:)
Located in Ahwatukee Foothills, Quality Inn Phoenix Airport is within a few miles (5 km) of sights such as Arizona Mills Mall and Oasis Water Park. This 188-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour fitness center.
Free self-serve breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The 188 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and cable TV. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Guests staying at Quality Inn Phoenix Airport enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Overall very run down and dirty!!! Got in late after my flight and had to change rooms because there was no hot water in my shower and the floor in the bathroom/shower was covered in moldy grout. The next room wreaked of pot, pretty sure the previous resident was partaking heavily in that room. Then the hair dryer, coffee pot, and iron were all missing in addition to a set of blankets on the second bed. The worst part though was that housekeeping either didn’t change the sheets or the put a set of sheets with a GIANT period stain on them on the bed....I’m an EMT and am exposed to gross stuff ALL the time but that made me gag. I told the front desk about my awful stay and was told a manager would be contacting me, so far no phone call.
Love the view from the room and the staff was amazing. Will be staying again.
Front desk staff woman so helpful and friendly! Free airport shuttle.
The property needs some tender loving care...new carpet, through cleaning etc
great place easy check inn good breakfast. plush beds clean rooms
Toilet seat is much lower than an ordinary toilet. Take a parachute. The shuttle from the aurport was the most miserable. To enter, one must climb up two very high steps to get into it. My mother is 85 and pretty frail. Were it up to ne, we'd gave taken a cab. The shower curtain was broken so we couldn't shower for my brother's funeral the next day. Room has bad lighting. Breakfast was mediocre at best - most of it was cold. Upside: comfortable beds, pleasant staff, clean premises.
Room ia very dirty . Froor carpet is so dirty. Front desk crews is not very friendly.
I really appreciate your feedback and will address your concerns right away. I hope you will accept our apologies and give us another chance.
Thank you for your feedback! We appreciate your business!