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Recent guest reviews

It was terrible!! Would not recommend to ANYONE. Dirty rooms, unfriendly staff, elevator is super unsafe

We showed up at the hotel and checked in around 10:00. We got in the elevator to go to our room and the elevator stopped working. I was stuck in it for 5 minutes with my kids. My husband went to the lobby and it was all locked up and we couldn't get ahold of anyone. Luckily the elevator started working after 5 minutes. We went in to our room, there was blood on the sheet, a bug on the floor, and the fire alarm went off 3 different times. We stayed the night and checked out the next morning. We had already paid for the next night and asked for a refund. They told us Orbitz had to authorize the refund. I called Orbitz and they told us the general manager of the hotel had to authorize it. I have called the hotel multiple times in the last few days and haven't been able to speak to the manager. I'm not sure who to contact at this point because I keep getting the run around from both. This has been my worst hotel experience.

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Unprofessional check in. Felt unsafe with outdoor room entry. Next to highway. Dirty and room was literally falling apart. Room looked built and put together by a five year old.

Overall very run down and dirty!!! Got in late after my flight and had to change rooms because there was no hot water in my shower and the floor in the bathroom/shower was covered in moldy grout. The next room wreaked of pot, pretty sure the previous resident was partaking heavily in that room. Then the hair dryer, coffee pot, and iron were all missing in addition to a set of blankets on the second bed. The worst part though was that housekeeping either didn’t change the sheets or the put a set of sheets with a GIANT period stain on them on the bed....I’m an EMT and am exposed to gross stuff ALL the time but that made me gag. I told the front desk about my awful stay and was told a manager would be contacting me, so far no phone call.

Love the view from the room and the staff was amazing. Will be staying again.

Front desk staff woman so helpful and friendly! Free airport shuttle.

The property needs some tender loving care...new carpet, through cleaning etc

great place easy check inn good breakfast. plush beds clean rooms

Toilet seat is much lower than an ordinary toilet. Take a parachute. The shuttle from the aurport was the most miserable. To enter, one must climb up two very high steps to get into it. My mother is 85 and pretty frail. Were it up to ne, we'd gave taken a cab. The shower curtain was broken so we couldn't shower for my brother's funeral the next day. Room has bad lighting. Breakfast was mediocre at best - most of it was cold. Upside: comfortable beds, pleasant staff, clean premises.

Room ia very dirty . Froor carpet is so dirty. Front desk crews is not very friendly.

The only thing that was nice at the property was the woman at the front desk. However she did neglect to inform me that the elevator was out of order when I checked in and she put me on the 4th floor. Then the next morning, the coffee maker in my room was missing parts. I took it to the front desk, and they told me they would try to get it fixed by the end of the day. Then in the breakfast area, the juice machine was malfunctioning, the waffle maker was out of order, the coffee creamer was out of order, and on top of all that the coffee was horrible. I checked out of there as fast as I could.

The pool was heated, and price included hot breakfast!

Love this hotel! This is my 2nd time booking this hotel for a getaway to phoenix. Its a great location, good/accomidating staff, and the free breakfast is awesome. I also like the cleanliness of the rooms. Its a great place to stay if you plan on hiking the nearby trails/exploring Phoenix all day then wanted to come back to clean and comfortable room for a good nights sleep.

I enjoyed my stay there. Was visiting my step daughter and grandchildren, it was wonderful watching them enjoy themselves in the pool. Every one was friendly and I truly enjoyed the complimentary breakfast.

E. La Puente Ave Phoenix AZ

Hotel highlights

  • Free on-the-go breakfast
  • Free in-room WiFi
  • Onsite dining
  • Outdoor pool

Located in Ahwatukee Foothills, Quality Inn Phoenix Airport is within a few miles (5 km) of sights such as Oasis Water Park and Arizona Grand Golf Course. This 188-room, 3-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests staying at Quality Inn Phoenix Airport enjoy an outdoor pool, a 24-hour gym, and a spa tub. You can take advantage of onsite parking for a fee, along with an airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Guest reviews for Quality Inn Phoenix Airport

Everyone (29) Couples (8) Family (17)
1
Family with small children

It was terrible!! Would not recommend to ANYONE. Dirty rooms, unfriendly staff, elevator is super unsafe

By on Mar 26, 2021

1
Family with small children Family

We showed up at the hotel and checked in around 10:00. We got in the elevator to go to our room and the elevator stopped working. I was stuck in it for 5 minutes with my kids. My husband went to the lobby and it was all locked up and we couldn't get ahold of anyone. Luckily the elevator started working after 5 minutes. We went in to our room, there was blood on the sheet, a bug on the floor, and the fire alarm went off 3 different times. We stayed the night and checked out the next morning. We had already paid for the next night and asked for a refund. They told us Orbitz had to authorize the refund. I called Orbitz and they told us the general manager of the hotel had to authorize it. I have called the hotel multiple times in the last few days and haven't been able to speak to the manager. I'm not sure who to contact at this point because I keep getting the run around from both. This has been my worst hotel experience.

By on Mar 25, 2021

1
Everyone

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By on Mar 8, 2021

2
Partner Couples Business Business

Unprofessional check in. Felt unsafe with outdoor room entry. Next to highway. Dirty and room was literally falling apart. Room looked built and put together by a five year old.

By , from Phoenix on Dec 23, 2020

1
Everyone

By on Oct 27, 2020

1
Family

Overall very run down and dirty!!! Got in late after my flight and had to change rooms because there was no hot water in my shower and the floor in the bathroom/shower was covered in moldy grout. The next room wreaked of pot, pretty sure the previous resident was partaking heavily in that room. Then the hair dryer, coffee pot, and iron were all missing in addition to a set of blankets on the second bed. The worst part though was that housekeeping either didn’t change the sheets or the put a set of sheets with a GIANT period stain on them on the bed....I’m an EMT and am exposed to gross stuff ALL the time but that made me gag. I told the front desk about my awful stay and was told a manager would be contacting me, so far no phone call.

By , from Billings on Oct 16, 2020

5
Family

Love the view from the room and the staff was amazing. Will be staying again.

By on Apr 26, 2020

4
Everyone

By on Mar 14, 2020

5
Partner Couples

Front desk staff woman so helpful and friendly! Free airport shuttle.

By on Mar 13, 2020

4
Partner Couples

The property needs some tender loving care...new carpet, through cleaning etc

By on Mar 8, 2020

Quality Inn Phoenix Airport

5121 E. La Puente Ave, Phoenix, AZ 85044
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