Aloft Phoenix Airport
3.0 out of 5.0
4.1
out of 5
"Good!"
See all 69 reviews
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Recent guest reviews
We stayed at this very same hotel about 5 years ago and were more pleased than this time. Due to the proximity to the airport this is a very high traffic hotel. Therefore it needs more frequent updates. Overall location is excellent, price fair, comfortable and clean, just a little "beaten up".
I've stayed in Aloft before and always have a good experience, with the exception of this one. I arrived after booking a King and was told that the TV in the last King room was broken so they booked me in a room with double beds. Fine. I was tired, it was late and dark, and I crashed hard. When I woke up and it was light enough to tell I realized I had been sleeping in stained sheets all night. This was a very disturbing realization.
This hotel is within a 5 minute walk to the station for the skytrain that takes you to the airport making it extremely convenient for travelers not looking to pay for a taxi or an uber to the airport. It takes about 15-20 minutes from the hotel to the terminal when you add in walking time and skytrain time. The hotel staff was very accommodating and very friendly. The rooms are very nice for the price you pay on orbitz. You will not be disappointed with this hotel.
I stayed here over the weekend. The hotel was very clean; from the lobby to my room. The staff was friendly and the location was perfect for me. It was driving distance to all the places I needed to be. My only complaint which applies to most hotels I stay in is the lack of ventilation. Although the room was nice and cool because of the AC, I had really bad allergies because there's no fresh air coming in and out of the room. I usually experience this in most hotels as most hotels don't allow for the windows to be opened. Other than that, I would definitely stay here again.
The rooms are very simple, but I can't get over how comfortable the bed was. It's a very firm mattress, which turned out to be exactly what I needed for a slight back ailment. I went out and bought one very similar the same day I got home. The lobby area has a nice vibe with a neat little bar and lounge area.
Close to the airport. Shuttle very convenient. Great bed. Nice shower. Nice room. Would definitely stay again. I was bothered by airplane takeoffs but it quieted down after about 10. Did not really hear other guests which is great.
Aloft hotels are interesting, modern, artistic, clean, and extraordinary.
It's a great hotel near the airport. Clean, safe and excellent staff.
Nice hotel, friendly staff, breakfast not included, clean pool, but this hotel is not at the airport, it is near the airport. We arrived in Phoenix, called the hotel for a shuttle, waited for over 30 minutes, and no one arrived. I called again and was told "the driver went there and no one was waiting" which was false. We waited another 20 minutes for the security guard to pick us up but at that point it was 0200 and I was traveling alone with 3 children. Pretty disapointing.
The room felt dirty, the fitted sheets weren't all the way on the mattress, you could see half the mattress (looked pretty sloppy). The sheets didn't smell freshly cleaned, nor did the actual room itself. I wasn't impressed, but the price was good, so I couldn't expect too much.
I liked everything about this place. Very easy to use, comfortable, quiet. Super clean. Friendly.
Staff was friendly and helpful and this hotel is in a perfect location to the Sky Harbor airport, Sky train and the Lite Rail.
Great little hotel. Excellent location on the light rail, near airport and freeways
Love these hotels!!!! I am not normally a tv watcher, but their selections and receiving is very good. Beds are so comfortable; just everything you need without a lot of stuff you don't!!! Love the bathroom essentials. They are above the norm!
Loved the layout! The room was comfortable, clean. Bed was great!
I would describe Aloft in Phoenix as fresh and welcoming, even upon very late arrival! Thanks Nick!
Awesome facilities, awesome staff, awesome location, and awesome airport shuttle. It's also right on the light rail system. Cannot be beat!
Rooms were very clean. The modern look made the stay very enjoyable. Great value of hotel for the money spent. Only downfall no breakfast offered in the morning.
Was a good quiet stay. Friendly, efficient, and helpful staff.
I had stayed at another Aloft before, so we decided to try this time, and we liked it. Very nice, modern. Would definitely come back.
Guest reviews for Aloft Phoenix Airport
needs some tlc
Everyone
We stayed at this very same hotel about 5 years ago and were more pleased than this time. Due to the proximity to the airport this is a very high traffic hotel. Therefore it needs more frequent updates. Overall location is excellent, price fair, comfortable and clean, just a little "beaten up".
below average
Everyone
I've stayed in Aloft before and always have a good experience, with the exception of this one. I arrived after booking a King and was told that the TV in the last King room was broken so they booked me in a room with double beds. Fine. I was tired, it was late and dark, and I crashed hard. When I woke up and it was light enough to tell I realized I had been sleeping in stained sheets all night. This was a very disturbing realization.
Review comment
Leesa responded on Jun 6, 2017
Dear DK, First and foremost I would like to apologize for the inconvenience you experienced during your stay with us. It is only through comments such as yours that we can hope to achieve our goal of 100% guest satisfaction. I certainly do apologize for trouble you experienced with regards to your bed linen cleanliness. It is our goal to maintain all guest rooms in immaculate condition to make your stay as comfortable as possible, and I do regret that your room did not meet that standard. I have personally referred the information regarding the above concern to the appropriate manager for follow up and resolution. We appreciate your feedback and hope that you will give us another chance in the future.
nice hotel with easy walking access to airport
Everyone
This hotel is within a 5 minute walk to the station for the skytrain that takes you to the airport making it extremely convenient for travelers not looking to pay for a taxi or an uber to the airport. It takes about 15-20 minutes from the hotel to the terminal when you add in walking time and skytrain time. The hotel staff was very accommodating and very friendly. The rooms are very nice for the price you pay on orbitz. You will not be disappointed with this hotel.
Review comment
Leesa responded on Jun 6, 2017
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you enjoyed our Aloft room found our amenities enjoyable, and our location convenient for your needs. We pride ourselves in providing excellent customer service. I am glad to hear our team members took excellent care of you during your visit, we will share your feedback with them as well! We hope to see you again during your next visit in Phoenix.
close to phoenix airport
Everyone
I stayed here over the weekend. The hotel was very clean; from the lobby to my room. The staff was friendly and the location was perfect for me. It was driving distance to all the places I needed to be. My only complaint which applies to most hotels I stay in is the lack of ventilation. Although the room was nice and cool because of the AC, I had really bad allergies because there's no fresh air coming in and out of the room. I usually experience this in most hotels as most hotels don't allow for the windows to be opened. Other than that, I would definitely stay here again.
Review comment
Leesa responded on May 3, 2017
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you found our location convenient for your needs. Thank you for your feedback and we hope to see you again soon
simplicity with a modern vibe.
Everyone
The rooms are very simple, but I can't get over how comfortable the bed was. It's a very firm mattress, which turned out to be exactly what I needed for a slight back ailment. I went out and bought one very similar the same day I got home. The lobby area has a nice vibe with a neat little bar and lounge area.
Review comment
Leesa responded on Feb 3, 2017
Thank you for the review! I am delighted that you found our beds comfortable and you were able to get a good nights sleep. We appreciate your feedback and hope to see you again soon!
a winner!
Everyone
Close to the airport. Shuttle very convenient. Great bed. Nice shower. Nice room. Would definitely stay again. I was bothered by airplane takeoffs but it quieted down after about 10. Did not really hear other guests which is great.
Review comment
Leesa responded on Dec 15, 2016
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you enjoyed our Aloft room found our amenities enjoyable, and our location convenient for your needs. We pride ourselves in providing excellent customer service. I am glad to hear our team members took excellent care of you during your visit, we will share your feedback with them as well! We hope to see you again during your next visit in Phoenix
Everyone
Aloft hotels are interesting, modern, artistic, clean, and extraordinary.
Review comment
leesa responded on Oct 3, 2016
Thank you for the great 5 star review! We're glad to hear you found our location convenient and our staff helpful and friendly. We appreciate your feedback and hope to see you again soon!
very comfortable
Everyone
It's a great hotel near the airport. Clean, safe and excellent staff.
Review comment
Leesa responded on Aug 24, 2016
Thank you for the great review! We're pleased to hear you enjoyed the amenities offered on property and enjoyed your stay with us as well. Our team members are available 24/7 to assist with any special requests or needs. We hope to see you
nice hotel, modern, a short bus ride from airport
Families
Nice hotel, friendly staff, breakfast not included, clean pool, but this hotel is not at the airport, it is near the airport. We arrived in Phoenix, called the hotel for a shuttle, waited for over 30 minutes, and no one arrived. I called again and was told "the driver went there and no one was waiting" which was false. We waited another 20 minutes for the security guard to pick us up but at that point it was 0200 and I was traveling alone with 3 children. Pretty disapointing.
Review comment
Leesa responded on Aug 28, 2016
I am following up on the issue your experienced upon your arrival to Sky Harbor Airport. I sincerely apologize that our shuttle was delayed in picking you up. Our goal is to provide a quick and timely airport transfer for our guests upon their arrival at Sky Harbor, typically we’re able to accomplish this within 10-15 minutes of guests notifying us of their arrival. We have spoken with the team that worked that night and addressed the issue to ensure this doesn’t happen during future stays.
close to the airport.
Everyone
The room felt dirty, the fitted sheets weren't all the way on the mattress, you could see half the mattress (looked pretty sloppy). The sheets didn't smell freshly cleaned, nor did the actual room itself. I wasn't impressed, but the price was good, so I couldn't expect too much.
Review comment
Leesa responded on Jan 1, 1970
Dear Nicole, Thank you for taking the time to tell us about your recent stay at the Aloft Phoenix Airport. I regret that your stay was not what you hoped it would be. At Aloft we do strive to provide a clean, quiet and comfortable environment. We have a dedicated front office team that prides them self in assisting out guest 24/7 We do hope that you will give the Aloft a second change in the near
Thank you for your feedback regarding your recent stay at Aloft Phoenix Airport. I am pleased to share that Aloft Phoenix will be undergoing renovations this summer; many of the changes will address the maintenance issues you mentioned above. Again, thank you for your valuable feedback and we hope you will give us another chance once the renovation is completed.