they tod me that i had to pay extra for an aisle seat and window seat. i was unable to buy online so they told me that i can buy it at the airport and low and behold NONE were available. Having said that, my neighbor's - NONE paid for theirs. I Hate the lack of transparency. My inflight entertainment didnt work on a 16 hour flight and they couldnt care, which was very very unhelpful. they were not willing to accomodate me either.