A little sad that keno has VERY limited hours. Thursday -Sunday only and closed Sunday at 6pm!! Golden harvest cafe has fantastic food and service!
Check in staff was completely unfriendly, not interested in even smiling or being remotely friendly. Shower in room was a dribble and never got hot or even warm. No hot water in sink either. Crap hotel, especially disappointing considering the amount per night. They dont care.
onvenient for Speed Week. 24/7 Starbucks is nice. Rather run down place but clean rooms
Very dirty
property needs updating public area needs cleaning
Good over night spot.
The property had a aboribrium that had rooms and balconies around it, but only saw it from a distance. What i did not like is thar when you enfered the property from the casino area you has to go up a staircase and accross a catwalk that was very rusty, once you opened the doors all you could smell was cigarette smoke,. I checked in and the front foyer that looked nice and the staff had no idea what was going on. Was put on the 5th floor, only one elevator worked, and as soon at the elevator doors opened fhe smell of carpet glue was overwelming and made me natious. Got into yhe room amd there was human hair in the sheets and blankets as well as dirt, there were holes in the blankets, and the sheets did not fit on the bed properly. Looked around the room and there was no frig or microwave. The wallpaper was peeling off the walls and there was scotch tape on the wall cover holes. The blinds has holes in them as well. Walked info the bathroom and the trim around the door wasrusted and paint was peeling. The walls had putty on fhem that was not painted over and the towel holder was falling off. The shower needed calking aroud the bottom and there was mold around the top and bottom of it. The sink drain was turned strange, the wallpaper was peeling there too. I almost forgot i think i found a bedbug in one of the beds. The hotel advertised a continental breakfast, but the dining area looked like it had not been used for a very long time, did not stay fhe second night.
The hotel is in dire need to a makeover. Wallpaper was peeling up throughout hallway, carpet was torn up at ice machine, had to call for maintenance to fix flooding shower drain, the whole place smelled bad, elevator had a panel that was shaking and loose, room curtains had holes and I’m sure we would’ve noticed more if we decided to actually look. The pool, that was the main reason we selected this hotel, was having it’s deck refinished and therefore it was closed. We were still charged an amenities fee even though the pool will be closed until at least early June.
Hotel was fine. Bed was very uncomfortable, but it did it’s job. Had a really nice time at the facility itself!
I think I would have slept better on the sidewalk. There were REALLY bright lights shining right into our room and the curtains were so battered and ruined that we could not close them enough to block the light. The bed was so uncomfortable. There was no coffee pot, although having a starbucks kind of made up for that. No fridge, the sink looked like it had been there since the 70's, no hot water in the shower. At least put some vending machines out, trying to find a bottle of water to take a pill in the hotel was a joke. It needs some serious remodeling before I even consider going back there again. MOST of the staff we interacted with was very nice and helpful, however, there were a few that could work on being kind to people.
The room was fine as far as cleanliness. It is a little outdated. However the property receives little to no upkeep and has really gone down hill over the last few years. Casino was dark and equipment wasn't working at some tables. I stayed here as all the other properties were sold out due to the concert for Lainey Wilson
Our room was disgusting I didn’t want to take my shoes off on that carpet mold in the shower it was overall bad they did put us in a nicer room and I was able to get through the night but I will not stay there again
Nice place
Room was terrible. Shower didn't work. TV didnt work. Electric outlets did not work. Sheets were too small for the bed. Carpet was sticky. Bathroom faucet sprayed at you and got you all wet. Shower door didn't close. Water all over bathroom floor. Not worth the money and will not stay here again.
Stayed for the jacuzzi tub, which couldn’t produce hot water. Same with shower.
Rooms are outdated, bare and unfriendly...do not recommend staying here
I would give it a -5 star the wallpaper was peeling, ice machines weren’t working. Air conditioning wasn’t working. Had to leave early due we couldn’t sleep as the room was too hot to sleep. The room was expensive for all the negatives. Front morning staff, she just said inflation and didn’t offer a discount or anything. Horrible Horrible stay.
A little sad that keno has VERY limited hours. Thursday -Sunday only and closed Sunday at 6pm!! Golden harvest cafe has fantastic food and service!
Check in staff was completely unfriendly, not interested in even smiling or being remotely friendly. Shower in room was a dribble and never got hot or even warm. No hot water in sink either. Crap hotel, especially disappointing considering the amount per night. They dont care.
That is definitely not the experience we want our customers to have, Richard. Thank you for taking the time to bring these concerns to our attention so we can address them with our team. We understand how frustrating it can be when these things occur, and we're very sorry for any inconveniences this may have caused for you, but we hope to have another opportunity with you to make things right. If you'd like to connect more with our team please send us a private message with your contact information.
onvenient for Speed Week. 24/7 Starbucks is nice. Rather run down place but clean rooms
Hi Nigel, Thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our travelers feedback and we're looking forward to making improvements to our property. Some of our newly remodeled rooms now feature a refrigerator and updated furniture, we think our guests will really enjoy the new look! We hope to welcome you back again in the future, thanks again for your review.
Very dirty
We're very sorry to hear about your recent visit. Thank you for sharing your feedback with us. We'll make sure our team hears your concerns as we are committed to providing the best experience for our guests.Our team hopes to have another opportunity with you in the future, Llie.
property needs updating public area needs cleaning
Hi Lisa -Thank you so much for visiting us and sharing your valuable feedback. We're excited to announce that over time we will be making improvements to our property. Our newly remodeled rooms are now available to book and feature all new appliances, comfortable beds and a modern look. Thanks again for sharing your experience, we hope to welcome you back in the future.
Good over night spot.
Thank you for staying with us, Robert. We hope to have the pleasure of seeing you again.
The property had a aboribrium that had rooms and balconies around it, but only saw it from a distance. What i did not like is thar when you enfered the property from the casino area you has to go up a staircase and accross a catwalk that was very rusty, once you opened the doors all you could smell was cigarette smoke,. I checked in and the front foyer that looked nice and the staff had no idea what was going on. Was put on the 5th floor, only one elevator worked, and as soon at the elevator doors opened fhe smell of carpet glue was overwelming and made me natious. Got into yhe room amd there was human hair in the sheets and blankets as well as dirt, there were holes in the blankets, and the sheets did not fit on the bed properly. Looked around the room and there was no frig or microwave. The wallpaper was peeling off the walls and there was scotch tape on the wall cover holes. The blinds has holes in them as well. Walked info the bathroom and the trim around the door wasrusted and paint was peeling. The walls had putty on fhem that was not painted over and the towel holder was falling off. The shower needed calking aroud the bottom and there was mold around the top and bottom of it. The sink drain was turned strange, the wallpaper was peeling there too. I almost forgot i think i found a bedbug in one of the beds. The hotel advertised a continental breakfast, but the dining area looked like it had not been used for a very long time, did not stay fhe second night.
Thank you for your review. We are in the process of remodeling all of our rooms as well as the casino floor. We have started in our main building at the moment and will continue through the entire property. The elevators are being rebuilt during this process as well to ensure all elevators are functioning as soon as possible. We do hope that you choose to stay with us again as we work on improving our properties.
The hotel is in dire need to a makeover. Wallpaper was peeling up throughout hallway, carpet was torn up at ice machine, had to call for maintenance to fix flooding shower drain, the whole place smelled bad, elevator had a panel that was shaking and loose, room curtains had holes and I’m sure we would’ve noticed more if we decided to actually look. The pool, that was the main reason we selected this hotel, was having it’s deck refinished and therefore it was closed. We were still charged an amenities fee even though the pool will be closed until at least early June.
Hey Ralph -Thank you so much for visiting us and sharing your valuable feedback. We are sorry to hear that your experience wasn't more enjoyable and we look forward to making improvements to our property over time and hope you'll come back and see us. Our newly remodeled rooms are now available to book and feature all new appliances, comfortable beds and an updated modern look. Thanks again for sharing your experience, we hope to have another opportunity with you.
Hotel was fine. Bed was very uncomfortable, but it did it’s job. Had a really nice time at the facility itself!
Thank you so much for visiting us, Donell.
Thank you, Gloria. We hope to see you again.
Thank you so much for your feedback, Michelle. We appreciate you visiting us and we hope to see you again soon.