I had requested a crib in the room when I made the reservation. 2 days prior to the trip, I called the hotel to confirm a crib in our room. I was told to call back the day of our arrival. I called the hotel at 10am on the day of arrival and was told a crib would be in our room before we checked in. We got to check in at 4pm and, I again, asked about the crib and was told it would already be in our room or it would be delivered soon. We got to the room, and no crib. I called and asked and was told it would be right up. The crib finally arrived at 7:05pm. This was very frustrating because my little one was exhausted from the day of travels and we really needed the crib in our room upon arrival, as requested - several times. Besides that issue, the hotel is nice. Unfortunately it does not have air conditioning which made for a very hot room at night, but we managed with the in-room fans. Be aware that this is a time share style resort that rents out rooms when the property is not full. After check in, you must go to the “sales” desks and sit through a little talk about the time shares before you get your parking pass. The hotel has a very nice pool which I recommend checking out. It also has an indoor court. The property is laid out very well and is in a lovely location. I highly recommend taking the 2 minute drive to the Fox and Hound bar and restaurant near the hotel. They have delicious bbq!
It is available for booking the same day.
I love the view from my room I can see the snow the mountains with plenty of snow,If have to go back to Lake Tahoe I stay at the same place!
There was nothing unique about this property. This property for the value was considerably poor quality. A much needed upgrade is required. It’s stuck in the 80’s.
All the amenities on the property
The property was clean and the staff were friendly. The Sleep Number bed was not operational on one side and the jacuzzi spa was also not operational during our stay.
Great location to ski at Heavenly. Investing in maintenance would go a long way. The quality of the knifes in the kitchen is poor. The place is clean, and it has a beautiful view of the lake.
Beautiful views from the Cascade building. Our room was a decent size with full kitchen. However, when we entered into our room, we were surprised to see every single piece of furniture (every chair, every coffee table, every armchair) was placed ON TOP of our bed or dinner table. After setting our bags down, we realized that our unit was possibly flooded because the carpets were soaking wet. After walking around the unit further, we saw a half-dozen fans turned on and pointed down at the carpets. We called the front desk to alert them and they moved us into another room that seemed like a slight downgrade. We received no help moving our things and weren’t given the bell-carts that we had requested, as well, when we made the call to the front desk. Anyway, after Guest Services contacted me regarding the issue, the representative told me, “I don’t know what you want me to do.” I told her I wanted some form of compensation for our troubles and for our wet bags, and for the hassle of having to move to an entirely different floor. We were given a very small room-credit after approx. 2-3 hours of waiting for a response. Truthfully, I’m upset. The view is beautiful but I don’t think I’ll ever stay here again. The beds are covered with static electricity, the bathrooms smell of mildew, the parking garages are in an inconvenient location, and the WiFi although free is very slow. The beds, advertised as Sleep-Number beds, were inoperable.
I liked everything about the resort. Had a wonderful time.
There are plenty of buildings, but we were put at a building not anywhere near the pool. So far we couldn't walk, we had to drive. Also, our couch bed was horrible, my kids couldn't sleep because it was so hard.
The location is great, and the view is fantastic. However, the heater in our room never worked for our entire 4-day's stay. The engineer had came three times after we had called multiple times, and the problem never got fixed. The temperature was mostly below 32 degree during our stay, and we were frozen in our room. The space heater they gave us smell so badly that we had to turn it off. By the end of our stay, both my wife and I got a cold (fortunately the kids did not). Moreover, the shower water was not very warm for half of time, and the draining problem in the shower was never fixed neither. They were trying to sell us a timeshare for the VIP Preview program, and after all these problems, we decided not to go to their presentation. Now they threatened to charge us $30 for not going to the presentation. Not sure this is the right way treat your potential long-term guest. Overall, the facility is quite old, so it has a number of maintenance issues (e.g., our friend's room was too hot and they had to open their window, and some guests got stuck in the elevator). It was an extremely disappointing hotel.
Great location & beautiful view. A little dated on the window blinds as they would not function properly. Also did not like having to pay a "resort fee" plus extra other fees. We didn't even utilize any of the resort amenities. Other than that it was a nice stay.
I really enjoy the vacation in the Ridge Tahoe. They have hot tub and indoor swimming pool. At night, we spent our time over there, especially my kids.
The room we were assigned looked straight as a chain link fence and garage. Although at first they said they could not change rooms, they did move us to the top floor which had a nice view that we appreciated. We had some trouble with the air beds, which they attentively tried to address. The location gets you away from the bustle of S. Lake Tahoe and ski access is convenient with on demand shuttle service for the short ride to the lift.
Very nice room, wasn’t nice that allegedly a kid pulled a fire alarm and our building was evacuated and we had to stand outside until it was investigated. Other than that we enjoyed our stay and would definitely stay again.
Exvellent facilities. Truly treated like royalty. Close to Heavenly Valley Stagecoach Lift, buses that transport you into Stateline/South Shore. Tons of activities for the whole family...
Within a short walk of Stagecoach Express, Holiday Inn Club Vacations Tahoe Ridge Resort, an IHG Hotel is within 2 miles (3 km) of Boulder. This 302-room, 3-star hotel has 2 outdoor pools along with ski-in/ski-out access and a full-service spa.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is available for a fee.
TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are other standard amenities.
Holiday Inn Club Vacations Tahoe Ridge Resort, an IHG Hotel features ski-in/ski-out access, a full-service spa, and 2 outdoor pools. There's free parking if you drive. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this ski hotel include an indoor pool, a gym, and 3 spa tubs.
I had requested a crib in the room when I made the reservation. 2 days prior to the trip, I called the hotel to confirm a crib in our room. I was told to call back the day of our arrival. I called the hotel at 10am on the day of arrival and was told a crib would be in our room before we checked in. We got to check in at 4pm and, I again, asked about the crib and was told it would already be in our room or it would be delivered soon. We got to the room, and no crib. I called and asked and was told it would be right up. The crib finally arrived at 7:05pm. This was very frustrating because my little one was exhausted from the day of travels and we really needed the crib in our room upon arrival, as requested - several times. Besides that issue, the hotel is nice. Unfortunately it does not have air conditioning which made for a very hot room at night, but we managed with the in-room fans. Be aware that this is a time share style resort that rents out rooms when the property is not full. After check in, you must go to the “sales” desks and sit through a little talk about the time shares before you get your parking pass. The hotel has a very nice pool which I recommend checking out. It also has an indoor court. The property is laid out very well and is in a lovely location. I highly recommend taking the 2 minute drive to the Fox and Hound bar and restaurant near the hotel. They have delicious bbq!
It is available for booking the same day.
We’re glad your stay was a pleasant experience. It’s our goal to be outstanding, and we hope you’ll visit us again, so that we can make your stay everything you were expecting and more!
I love the view from my room I can see the snow the mountains with plenty of snow,If have to go back to Lake Tahoe I stay at the same place!
This is what we love to see! Providing our guests with great experiences is what makes our business so much fun. Thanks for your rating. We hope to see you again soon!
There was nothing unique about this property. This property for the value was considerably poor quality. A much needed upgrade is required. It’s stuck in the 80’s.
Thank you for your feedback, we truly appreciate it. We are excited to have 5 of our buildings renovated this year and hope you will come back to see the renovations.
All the amenities on the property
Thank you for the review. We are happy to see you enjoyed your stay. We hope to see you again.
The property was clean and the staff were friendly. The Sleep Number bed was not operational on one side and the jacuzzi spa was also not operational during our stay.
Thank you for your review. We do appreciate the feedback.
Great location to ski at Heavenly. Investing in maintenance would go a long way. The quality of the knifes in the kitchen is poor. The place is clean, and it has a beautiful view of the lake.
Thank you for the feedback. We hope to see you again soon.
Beautiful views from the Cascade building. Our room was a decent size with full kitchen. However, when we entered into our room, we were surprised to see every single piece of furniture (every chair, every coffee table, every armchair) was placed ON TOP of our bed or dinner table. After setting our bags down, we realized that our unit was possibly flooded because the carpets were soaking wet. After walking around the unit further, we saw a half-dozen fans turned on and pointed down at the carpets. We called the front desk to alert them and they moved us into another room that seemed like a slight downgrade. We received no help moving our things and weren’t given the bell-carts that we had requested, as well, when we made the call to the front desk. Anyway, after Guest Services contacted me regarding the issue, the representative told me, “I don’t know what you want me to do.” I told her I wanted some form of compensation for our troubles and for our wet bags, and for the hassle of having to move to an entirely different floor. We were given a very small room-credit after approx. 2-3 hours of waiting for a response. Truthfully, I’m upset. The view is beautiful but I don’t think I’ll ever stay here again. The beds are covered with static electricity, the bathrooms smell of mildew, the parking garages are in an inconvenient location, and the WiFi although free is very slow. The beds, advertised as Sleep-Number beds, were inoperable.
We apologize for the challenges you encountered during your stay. We value your feedback.
I liked everything about the resort. Had a wonderful time.
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.