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Hyatt Regency Lake Tahoe Resort, Spa and Casino

4.0 star property
Family ski resort with 3 restaurants

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Photo gallery for Hyatt Regency Lake Tahoe Resort, Spa and Casino

Exterior
Private beach, beach cabanas, motor boating
Couples treatment rooms, sauna, aromatherapy, body scrubs, facials
Daily local cuisine breakfast for a fee
1 King Deluxe | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Reviews

9.0

Wonderful

Popular amenities

  • Breakfast available
  • On private beach
  • Spa
  • Pool
  • Bar
    BarBar
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

4:00 PM

Check-out time

11:00 AM

Explore the area

Map
111 Country Club Drive, Incline Village, NV, 89451
  • Popular LocationIncline Beach5 min walk
  • Popular LocationLake Tahoe-Nevada State Park2 min drive
  • Popular LocationSand Harbor7 min drive
  • AirportReno, NV (RNO-Reno-Tahoe Intl.)47 min drive

Room options

View all photos for Room, 1 King Bed, Patio

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Patio

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Patio

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Deluxe

1 King Deluxe | Down comforters, pillowtop beds, in-room safe, desk

1 King Deluxe

  • 473 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View | Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lake View

  • 350 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Sierra)

Suite (Sierra) | Down comforters, pillowtop beds, in-room safe, desk

Suite (Sierra)

  • 900 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite (Sugar Pine)

Junior Suite (Sugar Pine) | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite (Sugar Pine)

  • 549 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 King Bed (with built-in Twin bunk beds)

Family Suite, 1 King Bed (with built-in Twin bunk beds) | Down comforters, pillowtop beds, in-room safe, desk

Family Suite, 1 King Bed (with built-in Twin bunk beds)

  • 550 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Lake Cott Upper)

Down comforters, pillowtop beds, in-room safe, desk

Room (Lake Cott Upper)

  • 875 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room (Lake Cott Lower)

Room (Lake Cott Lower) | Down comforters, pillowtop beds, in-room safe, desk

Room (Lake Cott Lower)

  • 875 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible

Combined shower/tub, free toiletries, hair dryer, bathrobes

Room, 2 Double Beds, Accessible

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (with Shower)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Room, 1 King Bed, Accessible (with Shower)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Balcony

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

  • 750 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

Combined shower/tub, free toiletries, hair dryer, bathrobes

Room, 2 Double Beds

  • 398 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Exterior
The Ritz-Carlton, Lake Tahoe
Pool
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9.0 out of 10, Wonderful, (531)
The price is $1,530
includes taxes & fees
$1,385 per night
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About the neighborhood

Incline Village

Hyatt Regency Lake Tahoe Resort, Spa and Casino places you within a 10-minute stroll of Incline Beach and UC Davis Tahoe Environmental Research Center. This 422-room resort has a private beach, a full-service spa, and a casino.
View more Resorts in Incline VillageOpens in a new window

What's nearby

  • Incline Beach - 5 min walk
  • Lake Tahoe-Nevada State Park - 2 min drive
  • Diamond Peak Ski Resort - 5 min drive
  • Sand Harbor - 7 min drive
  • Sand Harbor Beach - 11 min drive

Getting around

  • Truckee Station - 29 min drive
  • The nearest major airports are:<br />Truckee, CA (TKF-Truckee Tahoe): 28-min drive, 16.4 mi/26.3 km<br /> Reno Tahoe Intl. Airport (RNO): 47-min drive, 33.9 mi/54.6 km<br /> Lake Tahoe, CA (TVL): 54-min drive, 30.2 mi/48.6 km<br /> <p>The preferred airport is Reno Tahoe Intl. Airport (RNO). </p>

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪Alibi Ale Works - Incline Public House - ‬3 min drive
  • ‪T's Mesquite Rotisserie - ‬2 min drive
  • ‪Lone Eagle Grille - ‬1 min walk
  • ‪Drink Coffee Do Stuff - ‬2 min drive

About this property

Hyatt Regency Lake Tahoe Resort, Spa and Casino

Family ski resort with 3 restaurants
Hyatt Regency Lake Tahoe Resort, Spa and Casino features a private beach, a full-service spa, and a casino. Parking is available for USD 29 per night (USD 50.00 per night for valet parking), and there's also a free ski shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this beach resort include an outdoor pool, a children's pool, and a 24-hour gym.
Guests can expect to find free WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. IPod docks, refrigerators, and coffee makers are also standard.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a private beach, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples. Services include facials, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free ski shuttle
  • Uncovered self parking on site (USD 29 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available for a fee: USD 10 to 38 for adults and USD 5 to 17.50 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 17 gaming tables
  • 24-hour gym
  • 270 slot machines
  • Archery
  • Bicycle rentals
  • Casino (20,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Motor boating
  • Outdoor pool
  • Shopping
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear
  • Spa tub
  • Sportsbook
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Free crib
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • In the mountains
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50.00 per pet, per day
  • Dogs only
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 56.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Shuttle service
  • Ski storage
  • Spa tub access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 10.00 to 38 for adults, and USD 5 to 17.50 for children
  • Uncovered self parking fee: USD 29 per night (in/out privileges)
  • Uncovered valet parking fee: USD 50.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-3 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hyatt Regency Lake Tahoe Resort Spa & Casino
Hyatt Regency Lake Tahoe Resort Spa & Casino Incline Village
Hyatt Regency Lake Tahoe Spa Casino
Hyatt Regency Lake Tahoe Spa Casino Incline Village
Hyatt Incline Village
Hyatt Lake Tahoe Resort
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Hyatt Regency Lake Tahoe Resort Spa Casino Incline Village
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Hyatt Regency Tahoe Casino In
Hyatt Regency Lake Tahoe Resort Spa Casino
Hyatt Regency Lake Tahoe Resort, Spa and Casino Resort
Hyatt Regency Lake Tahoe Resort, Spa and Casino Incline Village

Frequently asked questions

Is free cancellation available at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

Hyatt Regency Lake Tahoe Resort, Spa and Casino offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hyatt Regency Lake Tahoe Resort, Spa and Casino on Aug 6, 2024 start from $856.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hyatt Regency Lake Tahoe Resort, Spa and Casino?

This resort in Incline Village is within a 10-minute walk of Incline Beach and UC Davis Tahoe Environmental Research Center. You'll also find Lake Tahoe-Nevada State Park and Sand Harbor within a short drive.

Is there parking available at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

Yes, uncovered valet parking is offered for USD 50.00 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, mani/pedis, and body scrubs.

Does Hyatt Regency Lake Tahoe Resort, Spa and Casino include a casino on the premises?

Yes, Hyatt Regency Lake Tahoe Resort, Spa and Casino has a casino that's 20000 square feet and includes 17 gaming tables, 270 slot machines, and a VIP room.

Will I find an indoor pool at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

Is Hyatt Regency Lake Tahoe Resort, Spa and Casino good for couples?

There are many amenities for couples at this resort, including a private beach and an outdoor pool plus some guestrooms feature fireplaces.

Are there hot tubs at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

Yes, this resort has a spa tub.

Does Hyatt Regency Lake Tahoe Resort, Spa and Casino feature a restaurant that includes a breakfast menu?

Yes, Hyatt Regency Lake Tahoe Resort, Spa and Casino has 3 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Will Hyatt Regency Lake Tahoe Resort, Spa and Casino allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hyatt Regency Lake Tahoe Resort, Spa and Casino for a fee of USD 50.00 per pet, per day.

Does Hyatt Regency Lake Tahoe Resort, Spa and Casino have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How far is the airport from Hyatt Regency Lake Tahoe Resort, Spa and Casino?

The closest major airport to Hyatt Regency Lake Tahoe Resort, Spa and Casino is Truckee, CA (TKF-Truckee Tahoe), which is 16.4 mi away (28 minutes by car). Another top airport is Reno Tahoe Intl. Airport (RNO), which is around 20.4 mi away.

Are there rooms with balconies at Hyatt Regency Lake Tahoe Resort, Spa and Casino?

Yes, some guestrooms at this resort offer either a balcony or a patio where guests can enjoy lake or resort views.

Does Hyatt Regency Lake Tahoe Resort, Spa and Casino host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hyatt Regency Lake Tahoe Resort, Spa and Casino.

Hyatt Regency Lake Tahoe Resort, Spa and Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 62 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms with great views and walking distance from the Incline Village beach. Austin's just across the street had amazing food. We had a great trip overall.
Stayed 2 nights in Jun 2024

10/10 Excellent

karl

Stayed 1 night in Apr 2024

10/10 Excellent

Ki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff service was excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Liked: Property conditions & facilities
Great and friendly costumer service
Stayed 1 night in Apr 2024

4/10 Poor

Tu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kateryna

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 2 nights in Apr 2024

8/10 Good

Darren, Venice

Stayed 3 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt Getaway
Beautiful place, well run, friendly staff and well appointed rooms. The food is pricey and pretty average and that includes the the Lone Eagle Grill. Parking is $29 a night and there is a $50 resort fee. The pools are nice and they have 3 firepits and complimentary S'mores kits.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana, Oakland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in beautiful nature
Stayed 3 nights in Feb 2024

10/10 Excellent

Dawne, Woodland Hills

Stayed 1 night in Apr 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

DAVAADULAM

Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Niloofar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice! Personally my family and I would have spent more time in the pool and hot tubs if they were a little warmer.
Stayed 2 nights in Apr 2024

6/10 Okay

Anna

Business traveler
Disliked: Room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Leeshian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Prasannakumar

Stayed 2 nights in Apr 2024

6/10 Okay

Jeremy

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Upon checking out, I was angered by the additional fees. The hotel I like. Very cool ambience, decor, etc appropriate for the area. But I left feeling scammed. I paid a premium on the front end for our three nights, then effectively paid for an additional night in fees ($30/ night self parking and $50/ night resort fee) I didn’t anticipate. We’re a family on a budget and it left me feeling taken advantage of. We likely won’t return because of this.
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been staying here for years and it’s always an enjoyable getaway. Superb service!
Stayed 2 nights in Apr 2024

8/10 Good

Robert Adam

Stayed 2 nights in Apr 2024

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have valet parking and self park. Self park is easy and many spots available. We showed up two hours before check in time and they were able to get us a room right away our room was clean. Our view of the mountains was amazing. I didn’t hear much noise from the hallways. Bed is super comfy and pillows were like sleeping on a cloud. Erika the front desk employee was so accommodating. She even offered us welcome drinks which included a beer and a glass of champagne. This place is luxury for not a luxury price.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love thier spa and massage.
Stayed 3 nights in Mar 2024

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could have been quieter. Elevator broken, so longer waits. Food is ok. Pool was great. Staff was really great.
Stayed 2 nights in Mar 2024

8/10 Good

ShunQiu

Liked: Cleanliness, staff & service, property conditions & facilities
Is not enough elevator.need to walk long hallway to get to the room
Stayed 2 nights in Mar 2024

8/10 Good

gaynor

Liked: Cleanliness, staff & service, room comfort
Pool was very busy and no staff to monitor the area and tidy up after many families with drink and food was a free for all. Have stayed many times with my own children and no problems. The pool was full of grass and pine needles due to kids putting snow from ground in pool. So there for not very clean. We had a security issue with our door. On return to room the room door was not closed by house keeping and able to open by any one. Call security and room checked. Luckily nothing was missing however very unerved. Strip from door removed to help remove t close not very technical and quick fix which may stay like that for next resident. We do love the location and the casino on site. The pool and hot tubs are usually out favourite part. Room is nice but now getting tired due a refurb and miss the club lounge we were given a bottle of champagne on check in and this was a lovely gesture !
Stayed 5 nights in Mar 2024