Studio, 1 Queen Bed, Non Smoking
from $131
Extended Stay America Seattle - Northgate
2.5 out of 5.0
2.5
out of 5
Average Guest Review
See all 36 reviews
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Recent guest reviews
The queen room was nice. Great little kitchen. Very clean. The bed was one of the most uncomfortable we have slept on in years. Also the bed was not attached to the floor like most hotels. It was on a Hollywood type metal frame. We both sat at the foot of the bed at the same time and nearly landed on the floor when the whole bed tilted. Be careful!
Every interaction with staff was more complicated or slow than it should have been, and there always seemed to be something that required dealing with the desk. It felt like no one knew how to run a hotel.
Unwilling pm staff to work with me due to hospital change of appointment times. Mattress was severely worn and broken down.
It was smelly, people lurking in the parking lot, located in a very sketchy part of town with prostitutes and strippers clubs and marijuana stores. I couldn't stay there I had to leave after the first night
For the amount paid per day, this hotel was extremely disappointing. The hotel staff was amazing but my room included a very noisy refrigerator and air conditioner and a shower with poor flow. The room was clean but as room service is only provided once a week, the wood laminate floor got a tad gritty after hiking and other activities. Fresh towels were provided on request as were other needed kitchen items.
Staff not on same page, not friendly and rude. Managers were rude and not available.
Lacking a few amenities, but good value for the price
The entire room smell like smoke. Slow check in...
No dishes in room so you have to request them when you need them. The only thing we needed apart from cups (no glasses available) was a bottle opener.... They didn't have one for us! That pretty much sums up the service. And forget about the "includes breakfast" they ran out of coffee and only provided muffins/granola bars! Oats.... Nothing else. Very disappointed but I suppose you get what you pay for!
Horrible , bugs, dirty, smoke filled environment. Inattentive staff
Stayed at hotel while visiting Seattle and attending the Kenny Chesney concert. Even though we had our own vehicle we still used other transportation options to avoid event parking cost and overall downtown traffic congestion. The hotel's location was convenient and close enough to make our stay worth while.
The hotel was very dirty, hair all over the bathroom and bottom of the toilet and the room overall wasn't very tidy, no shampoo in the bathrooms, and the place was in a very unsafe area. I did not feel safe going back at night, but managed with the place until I saw a bed bug on the morning of my third night there. So I proceeded to check out and called the front desk which they were able to refund my last night but not the nights that I had stayed, but not I have had to take a trip to the doctor and put hydrocortisone all over my body due to all the bed bug bites
Nice hotel, a little north of Seattle, but only took 14 minutes to get downtown - not bad at all!
My trip to Seattle was well complemented by my stay at Extended Stay America. The hotel was well placed near to Aurora Ave North and had all the basic facilities to ensure that the stay was comfortable and enjoyable.
Very dissapointed with the hotel. Bad location. the hallway was smelly. My husband had to pickup the kitchen supplies and bring them to the room. Our bed had lots of hair. There were all kinds of stain on the towels. AC in the room were not working. We reported problems to the front desk, they promised to sent someone to take a look but never showed up.
I booked this hotel many months before our family vacation to the northwest. Our family arrived late one night after attending a Mariner's game. Upon arriving, I was told the hotel had canceled our reservation because they were overbooked and did not have any available rooms. The manager came out and spoke with me. She informed me that she could get us a room at a different location about 10 miles away. Being it was 10:30 PM and we had sleeping children in the car, we just needed to find a room. We arrived at the other Extended Stay America and checked in. When we arrived at the room, we called the front desk to check on the baby crib that we had requested. They informed us that they did not have baby cribs at this hotel (which we were guaranteed). We tried to find another hotel at this point, but were unsuccessful. So my husband and I were up all night with a screaming 14 month old. Worst hotel experience ever.
If you are looking for somewhere affordable to stay in this area, it works, but it's really for work travel as there are few amenities and it's not a "fun" location (behind a grocery store). But, it's safe, comfortable, and fine for that kind of travel. You do need to be aware that because it's extended stay, there's no housekeeping if you stay less than 7 days. Front desk staff perfectly functional but not friendly.
No cribs or pool as advertised on this website. Nice thing is the stovetop for preparing some meals.
Actual location of property is ok- in an industrial park. However, the access to the express lanes is very handy for commuting to downtown. Room needed to be cleaned more thoroughly. Kitchenettes had lingering food smells (fishy) that could easily be remedied with your own smell neutralizer.
was wonderful. checked in at 11pm left at 9 am. the night auditor was extreemly curtious and funny. nice breakfast surved as well.
Hotel highlights
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Located in Northgate, Extended Stay America Seattle - Northgate is within a few miles (5 km) of sights such as Northgate Mall and North Seattle Community College. This 136-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Shoreline Community College is also 2.2 mi (3.6 km) from this Seattle hotel.
Dining
Free on-the-go breakfast is offered each morning.
Rooms
The 136 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.
Property features
At Extended Stay America Seattle - Northgate, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Guest reviews for Extended Stay America Seattle - Northgate
convenient location, reasonably priced
Everyone
The queen room was nice. Great little kitchen. Very clean. The bed was one of the most uncomfortable we have slept on in years. Also the bed was not attached to the floor like most hotels. It was on a Hollywood type metal frame. We both sat at the foot of the bed at the same time and nearly landed on the floor when the whole bed tilted. Be careful!
Everyone
Every interaction with staff was more complicated or slow than it should have been, and there always seemed to be something that required dealing with the desk. It felt like no one knew how to run a hotel.
Review comment
Hotel Management responded on May 7, 2018
Addie, thank you for being our guest. We are sorry for the service issue you had while here and regret the inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would love to provide you the room of your preference the next time you visit us. Sincerely, Hotel Management
basically sheet and a shower
Everyone
Unwilling pm staff to work with me due to hospital change of appointment times. Mattress was severely worn and broken down.
Review comment
Hotel Management responded on Apr 18, 2018
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
awful!
Everyone
It was smelly, people lurking in the parking lot, located in a very sketchy part of town with prostitutes and strippers clubs and marijuana stores. I couldn't stay there I had to leave after the first night
Review comment
GM responded on Sep 21, 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
seattle northgate stay
Everyone
For the amount paid per day, this hotel was extremely disappointing. The hotel staff was amazing but my room included a very noisy refrigerator and air conditioner and a shower with poor flow. The room was clean but as room service is only provided once a week, the wood laminate floor got a tad gritty after hiking and other activities. Fresh towels were provided on request as were other needed kitchen items.
Review comment
General Manager responded on Jul 13, 2017
Robyn, thank you for your candid feedback. Although you liked our helpful associates, we apologize for the inconveniences you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
Everyone
Staff not on same page, not friendly and rude. Managers were rude and not available.
Review comment
General Manager responded on Mar 8, 2017
Thank you for your candid feedback. I was extremely concerned to read your comments and apologize for our staff being rude to you. Appropriate measures will be taken to ensure this is not repeated. I sincerely apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
Everyone
Lacking a few amenities, but good value for the price
Review comment
General Manager responded on Nov 2, 2016
Thank you for staying at Extended Stay America Seattle – Northgate. We are happy to know that you found us to be a great value in the area. Having said that, we appreciate your remarks as they help direct us to the areas where we can improve. Thanks again, we look forward to having you back on a future visit. Sincerely, General Manager
Everyone
The entire room smell like smoke. Slow check in...
Review comment
General Manager responded on Sep 22, 2016
Thank you for taking the time to leave feedback. We are so sorry for the slow check in experience and for your suite smelling like smoke. This is not the first impression we want to present to a guest. We are so very sorry for the overall experience and have shared your feedback with our staff. We can and will do better and invite you back to see how we have improved. Thank you for being our guest. General Manager
Everyone
No dishes in room so you have to request them when you need them. The only thing we needed apart from cups (no glasses available) was a bottle opener.... They didn't have one for us! That pretty much sums up the service. And forget about the "includes breakfast" they ran out of coffee and only provided muffins/granola bars! Oats.... Nothing else. Very disappointed but I suppose you get what you pay for!
Review comment
General Manager responded on Sep 8, 2016
Thanks so much for selecting our hotel while visiting the Northgate area. We appreciate your feedback, and we apologize for the less than hospitable service you received and that we didn't have the supplies you needed. We usually receive positive feedback on the value of our complimentary grab and go breakfast, it is disappointing it was not to your satisfaction. Having you back as our guest would be an honor, we invite you to come and stay with us again. General Manager
worst stay ever!
Everyone
Horrible , bugs, dirty, smoke filled environment. Inattentive staff
Review comment
General Manager responded on Jan 1, 1970
Thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. Our front desk staff is available to help with any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, General Manager
Thank you for choosing Extended Stay America and for the wonderful feedback. It is a pleasure knowing you were not only pleased with the amenities we offer but also you liked your spotless room and convenient location. Thanks once more, and we would love to host you again when in the area. Sincerely, Hotel Management