Staff was great and helpful. Would like coffee available again.
I didn't like the fact the room was not cleaned daily and you had to take your used towels down to the front desk to get clean towels. The over night Manager was very friendly and professional.
Check in easy and staff was helpful. Morning coffee was plentiful amd hot.
location, temperature in room not able to adjust , very old heater soiled rung in front of bed
Staff arguing out in the open, Room was not clean, the kitchen was not stocked, they tell you t ask for the supplies at the desk however , The just had one pan. Bed was the worst I’ve ever slept in. I checked out 1 day early
The queen room was nice. Great little kitchen. Very clean. The bed was one of the most uncomfortable we have slept on in years. Also the bed was not attached to the floor like most hotels. It was on a Hollywood type metal frame. We both sat at the foot of the bed at the same time and nearly landed on the floor when the whole bed tilted. Be careful!
Every interaction with staff was more complicated or slow than it should have been, and there always seemed to be something that required dealing with the desk. It felt like no one knew how to run a hotel.
Unwilling pm staff to work with me due to hospital change of appointment times. Mattress was severely worn and broken down.
It was smelly, people lurking in the parking lot, located in a very sketchy part of town with prostitutes and strippers clubs and marijuana stores. I couldn't stay there I had to leave after the first night
For the amount paid per day, this hotel was extremely disappointing. The hotel staff was amazing but my room included a very noisy refrigerator and air conditioner and a shower with poor flow. The room was clean but as room service is only provided once a week, the wood laminate floor got a tad gritty after hiking and other activities. Fresh towels were provided on request as were other needed kitchen items.
Staff not on same page, not friendly and rude. Managers were rude and not available.
Lacking a few amenities, but good value for the price
The entire room smell like smoke. Slow check in...
No dishes in room so you have to request them when you need them. The only thing we needed apart from cups (no glasses available) was a bottle opener.... They didn't have one for us! That pretty much sums up the service. And forget about the "includes breakfast" they ran out of coffee and only provided muffins/granola bars! Oats.... Nothing else. Very disappointed but I suppose you get what you pay for!
Horrible , bugs, dirty, smoke filled environment. Inattentive staff
Stayed at hotel while visiting Seattle and attending the Kenny Chesney concert. Even though we had our own vehicle we still used other transportation options to avoid event parking cost and overall downtown traffic congestion. The hotel's location was convenient and close enough to make our stay worth while.
The hotel was very dirty, hair all over the bathroom and bottom of the toilet and the room overall wasn't very tidy, no shampoo in the bathrooms, and the place was in a very unsafe area. I did not feel safe going back at night, but managed with the place until I saw a bed bug on the morning of my third night there. So I proceeded to check out and called the front desk which they were able to refund my last night but not the nights that I had stayed, but not I have had to take a trip to the doctor and put hydrocortisone all over my body due to all the bed bug bites
Nice hotel, a little north of Seattle, but only took 14 minutes to get downtown - not bad at all!
Located in Northgate within 2 miles (3 km) of Northwest Hospital and Medical Center, Extended Stay America Seattle - Northgate is within a few miles (5 km) of Northgate Mall. The 136 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 136 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Seattle - Northgate, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
Staff was great and helpful. Would like coffee available again.
I didn't like the fact the room was not cleaned daily and you had to take your used towels down to the front desk to get clean towels. The over night Manager was very friendly and professional.
We regret that you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Check in easy and staff was helpful. Morning coffee was plentiful amd hot.
Thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
location, temperature in room not able to adjust , very old heater soiled rung in front of bed
Thank you for your review of your recent stay. Although you liked our location, we apologize for the issues you encountered with the heater. Your feedback will be shared with our maintenance team for review and action. We value your comments and hope to see you again soon for a better experience. Sincerely, Hotel Management
Staff arguing out in the open, Room was not clean, the kitchen was not stocked, they tell you t ask for the supplies at the desk however , The just had one pan. Bed was the worst I’ve ever slept in. I checked out 1 day early
Thank you for the specific feedback about your stay. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The queen room was nice. Great little kitchen. Very clean. The bed was one of the most uncomfortable we have slept on in years. Also the bed was not attached to the floor like most hotels. It was on a Hollywood type metal frame. We both sat at the foot of the bed at the same time and nearly landed on the floor when the whole bed tilted. Be careful!
Thank you for choosing Extended Stay America and for the wonderful feedback. It is a pleasure knowing you were not only pleased with the amenities we offer but also you liked your spotless room and convenient location. Thanks once more, and we would love to host you again when in the area. Sincerely, Hotel Management
Every interaction with staff was more complicated or slow than it should have been, and there always seemed to be something that required dealing with the desk. It felt like no one knew how to run a hotel.
Addie, thank you for being our guest. We are sorry for the service issue you had while here and regret the inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We would love to provide you the room of your preference the next time you visit us. Sincerely, Hotel Management
Unwilling pm staff to work with me due to hospital change of appointment times. Mattress was severely worn and broken down.
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management