Great centralized location to Pike Place market, great upper floor bar with open air view, don't get cocktail as they are premade and watered down. Friday check in went fine with 2 rooms together and high floor. Next check in after the cruise on Saturday, we dropped off luggage at 10:00am after cruise and checked in. 12:00 room not ready, went out for lunch. 3:00pm which is check in time, they say room not ready, meanwhile you see them giving rooms to other people checking in. 4:00 we were given one handicap room with plastic shower curtain, a bed light that won't turn off due to broken switch. The second room, the shower did not work, plastic shower curtain, AC did not work. What the heck happened? There were also new faces running the hotel. They comp with food and drink, so that meant we were eating here instead of going out on the town. We checked three times thru out the day to see if the room is ready, who dropped that ball? Frustrated from lack of sleep due to heat and lights gave the vacation a good ending note.