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Recent guest reviews

We were staying at the suite for 2 nights. We asked for room service, they said no. Only guest s staying 4 nights and more are able to request for room service . Disappointing

The hotel was a great location for walking to the market or jumping on the light link rail to go to a game. The rooms were clean and stylish, however, the bed was probably the hardest bed I’ve ever slept on in my life. Over all, it was a really nice hotel and great place to stay, minus the firmness of the bed

The location is nice. The price is high and they nickel and dime you for everything. $35 to check in 1 hour earlier. $25 for hotel credit regardless if you use it or not. They pushed the valet or $30 self parking on a Sunday when parking on the street is free. I guess that is how it goes.

The front desk (2 women) are the worst human beings alive in the world today. Even though I prepaid (Orbitz) for December 26, 2021 to December 30, 2021, my room reservations were “cancelled” as a “no show”. I waited hours for a taxi 🚕 due to the snow, in addition to my delayed flight from Honolulu, Hawaii. The front desk was totally unprofessional, unhelpful, & unfriendly. NO “Aloha Spirit” and BAD KARMA. It will catch up to the women who treated me like a homeless person. What comes around, goes around.

Overall the hotel was nice and in a great area. The $25 daily credit was also nice. The only downside was that I found a Bed Bug in my room. Housekeeping came and changed the sheets and were very nice, but it was still an unsatisfactory experience. I did not receive any credit or compensation from the hotel after reporting the Bed Bug.

I would like to give higher rating but there is a practice this hotel does that keeps me from doing so. Made the res via Orbitz and paid “full” amount when res made. On arrival was told there is a mandatory $25 per day (plus tax) food fee. MUST be paid and no possibility of opting out. Can be used for snacks at kiosk in lobby or in bar or restaurant. If you DON’T use it you’re still charged $25 per day. To me this is a rip off and should have been told during the reservation process either by the hotel or by Orbitz. This is a very nice hotel, conveniently located near shopping, great restaurants and Pikes Place. They’re not doing room service daily but if you need fresh towels etc they can bring them. Just be aware of this additional charge. They didn’t call it a “resort charge.”

The property itself was great. But like some big cities in the U.S., there is a large homeless community living in the adjacent blocks. I did not see that as a personal threat but it was disturbing. Not sure it can be avoided.

Wonderful location. The rooftop bar was fabulous with a great view of the sound. There is a well equipped gym on the 3rd floor. I didn’t try the sauna, but it appeared to be quite nice. Staff members were pleasant; however, they didn’t seem to know much about the area. As there is no concierge, someone needs to be well versed in location of restaurants and events. Rooms were cleaned on request rather than on a daily basis. This was promoted as being eco friendly, but it seemed more like a cost saving measure to me. All in all, I would recommend the hotel. It was clean, modern, and well situated.

Very clean and new and very easy to walk around to places for eating out and sightseeing

I like the convenient location which is 2 blks from Pike Place. I also would suggest staying on a higher floor above the 9th fl so you get some light otherwise you’re facing a parking lot wall in the back of the property. Facing front of the bldg would be a bit noisier unless you are a heavy sleeper and don’t mind. The sauna and steam rooms is what piqued my interest but the sauna rarely got higher than 90-deg and the steam room smelled a little weird.

Excellent staff, cleanliness, location, efficiency. Thanks for a great anniversary stay !!

Great location, nice spa with sauna and steam room

The hotel is located in an excellent location in Seattle where you can easily shop and visit Pikes Market all within easy walking distance of only a block or two . The aesthetics of the hotel are excellent , however, our hotel room windows open to a parking garage! I have never ever stayed in a place where you open your windows and see the inside of a parking garage! We had a beautiful and spacious room with two queen beds. The room was a corner room with lots of space but we kept the window shut the entire time . We almost requested to change rooms, but since we were not in the room for any long length of time, we just let it go. The hotel room was nice and quiet and I would actually rather have a quiet room versus a view. The person working in the lobby or when we booked the room should’ve let us know that the windows face the inside of a parking garage The restaurant Patagon attached to the hotel had excellent food and good service .

Staff was friendly and very helpful. Hotel is close to many restaurants and things to do. Perfect Location. Clean hotel.

2nd Ave Seattle WA

Hotel highlights

  • Steps from Pike Place Market and Seattle Waterfront
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Downtown Seattle, The Charter Hotel Seattle, Curio Collection by Hilton is adjacent to Pike Place Market and within a 5-minute walk of other popular sights like Westlake Center. This 229-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and a 24-hour business center.


Dining

This hotel serves as home to a rooftop bar, along with a restaurant that specializes in Argentinean cuisine. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7:00 AM to 1:00 PM.


Rooms

50-inch LED TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are also available.


Property features

Built in 2018, the brand new The Charter Hotel Seattle, Curio Collection by Hilton features a 24-hour gym, a sauna, and WiFi in public areas. Valet parking is offered for USD 60 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and a computer station.

Guest reviews for The Charter Hotel Seattle, Curio Collection by Hilton

Everyone (15) Couples (5) Family (9)
3
Partner Couples

We were staying at the suite for 2 nights. We asked for room service, they said no. Only guest s staying 4 nights and more are able to request for room service . Disappointing

By on May 29, 2022

4
Family

The hotel was a great location for walking to the market or jumping on the light link rail to go to a game. The rooms were clean and stylish, however, the bed was probably the hardest bed I’ve ever slept on in my life. Over all, it was a really nice hotel and great place to stay, minus the firmness of the bed

By on May 8, 2022

2
Family

The location is nice. The price is high and they nickel and dime you for everything. $35 to check in 1 hour earlier. $25 for hotel credit regardless if you use it or not. They pushed the valet or $30 self parking on a Sunday when parking on the street is free. I guess that is how it goes.

By on Apr 18, 2022

1
Everyone

The front desk (2 women) are the worst human beings alive in the world today. Even though I prepaid (Orbitz) for December 26, 2021 to December 30, 2021, my room reservations were “cancelled” as a “no show”. I waited hours for a taxi 🚕 due to the snow, in addition to my delayed flight from Honolulu, Hawaii. The front desk was totally unprofessional, unhelpful, & unfriendly. NO “Aloha Spirit” and BAD KARMA. It will catch up to the women who treated me like a homeless person. What comes around, goes around.

By on Dec 31, 2021

Review comment responded on Jan 4, 2022

Hello, Russell D. Thank you for your feedback. I apologize that our front desk team did not do a better job welcoming you to our hotel. I recognize how frustrating travel has been for the last week and it seems like we could have done a better job explaining the no show process. Thank you for your feedback.

3
Family

Overall the hotel was nice and in a great area. The $25 daily credit was also nice. The only downside was that I found a Bed Bug in my room. Housekeeping came and changed the sheets and were very nice, but it was still an unsatisfactory experience. I did not receive any credit or compensation from the hotel after reporting the Bed Bug.

By on Nov 23, 2021

Review comment responded on Nov 23, 2021

Hello, Maria. Your comments are quite distressing and are not indicative of what should happen. Your report is very unusual and I am sorry this was not handled appropriately.

3
Family

I would like to give higher rating but there is a practice this hotel does that keeps me from doing so. Made the res via Orbitz and paid “full” amount when res made. On arrival was told there is a mandatory $25 per day (plus tax) food fee. MUST be paid and no possibility of opting out. Can be used for snacks at kiosk in lobby or in bar or restaurant. If you DON’T use it you’re still charged $25 per day. To me this is a rip off and should have been told during the reservation process either by the hotel or by Orbitz. This is a very nice hotel, conveniently located near shopping, great restaurants and Pikes Place. They’re not doing room service daily but if you need fresh towels etc they can bring them. Just be aware of this additional charge. They didn’t call it a “resort charge.”

By on Nov 16, 2021

Review comment responded on Nov 16, 2021

Thank you, Dennis, for your posting. I have verified the Urban Destination Fee of $25/night is listed during the reservation process. You are correct in that it can be fully offset in its entirety via purchases made in our Restaurant, Fog Room Lounge, or 24-hour Market up to the daily $25 value so there is no "out of pocket" to the guest. Thank you.

5
Everyone

The property itself was great. But like some big cities in the U.S., there is a large homeless community living in the adjacent blocks. I did not see that as a personal threat but it was disturbing. Not sure it can be avoided.

By on Oct 15, 2021

Review comment responded on Oct 16, 2021

Hello, David. Thank you for your feedback and for your observations. There are, in fact, consistent discussions held about the homeless transient people you observed. It's a recognized issue with different perspectives on what should or can be done.

2
Everyone

By on Sep 6, 2021

4
Family with small children

Wonderful location. The rooftop bar was fabulous with a great view of the sound. There is a well equipped gym on the 3rd floor. I didn’t try the sauna, but it appeared to be quite nice. Staff members were pleasant; however, they didn’t seem to know much about the area. As there is no concierge, someone needs to be well versed in location of restaurants and events. Rooms were cleaned on request rather than on a daily basis. This was promoted as being eco friendly, but it seemed more like a cost saving measure to me. All in all, I would recommend the hotel. It was clean, modern, and well situated.

By on Jul 15, 2021

Review comment responded on Jul 18, 2021

Thank you for taking the time to share with us your experience at The Charter Seattle. I am delighted to read that you enjoyed your stay with us. If I can be of any assistance, please do not hesitate to reach out to me directly. Thank you again for the opportunity to welcome you and we hope to see you on your next adventure to Seattle.

5
Partner Couples

Very clean and new and very easy to walk around to places for eating out and sightseeing

By , from Atlanta GA on Dec 2, 2020

Review comment responded on Dec 2, 2020

Thank you for taking the time to share your experience at The Charter Seattle. I am delighted to read that you enjoyed your stay with us! If you have a moment to share your feedback via a public review, we would appreciate the support.

The Charter Hotel Seattle, Curio Collection by Hilton

1610 2nd Ave, Seattle, WA 98101
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