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Extended Stay America Seattle-Bellevue-Factoria

2.5 out of 5.0
  • Free on-the-go breakfast
  • Free WiFi in rooms and ...
  • Free parking
  • Laundry facilities

Recent guest reviews

Property was slightly run down, was not cleaned well.

Property was nice. It’s stationed next to T-Mobile hq, however, the room we got smelled like cigarette and it didn’t smell clean. Shower started to clog up, and drained slowly.

Great location. About 15 minutes from Bellevue. Close to shopping and restaurants. Easy in and out.

Toilet didn’t work at all in first room. Second room’s toilet was not functioning properly.

Two things.. 1)very hard to find with google maps..the manager said they (the hotel) didn't input the address in correctly.. So why isn't it fixed yet? 2) Very noisy all night, didn't sleep a wink. There were no cups, plates, or silverware.. A few pans and thats it... Yes very disappointed.

Front desk staff was not very help, didn’t even attempt to help with our inquiry.

the Indian woman that was at the reception desk when I checked in on January 14 was rude and unfriendly. The young man in the morning was delightful. The "breakfast" was not ready at 6 when advertised. The room was fairly clean but scratched and frayed. When I checked in the room was smelly and the window open with the fan on... in January. It wasn't worth finding another hotel, but Iwouldn't stay here again.

Room floor under bed was not clean, had condom wrappers under bed.

Convenient location. Was able to visit downtown and close to the airport. Helpful front desk staff. Left too early in the morning for the light breakfast they provide.

The location is good. The staff, the cleanliness was horrible. There bugs and moths in the room and they did not clean the rooms as they suggest. Overall a very bad experience. They did not have utensils even a glass for water.

Very quiet and convenient location, great staff, BUT, the room was not in good shape. Some examples: a strong musty odor hit me every time I entered room, and permeated my clothes after 2 days; very obvious stains and hair remaining in bathroom after last guest; bathroom fan so noisy and imbalanced that I thought it would wake folks in adjacent rooms; melted cover plate on electrical outlet at kitchen table; filthy carpet with what appeared to be pet food kibbles scattered about. That said, the bed was clean and comfortable.

Hotel is located by T-Mobile HQ, very convenient access to office and restaurants in a quite neighborhood!

It was a nice comfortable room for a good price.There was plenty of room. The bed was okay compared to other hotels I have stayed at.

Our room was cleaned before we got it but they didn’t take out the trash from the people before which was under the kitchen sink. The room smelt horrible from trash sitting in their. It smelt like the dump so who knows how long that garbage had actually been sitting there! I let the staff know and they just said okay thanks for letting us know. Never got the garbage out of the room or even come to the room. The employees are not friendly or courteous. I wouldn’t stay here again.

Hotel charge me an extra night due to a "NO SHOW" My flight schedule to arrived at midnigjt and once a get the hotel was 1am. When a I was on the checkout process hotel rep advise me that I was coded as a no show the night that I arrived. He explain to me that the check in process had to made between 3pm and 11 pm. I explain to him that theres no way I can get the hotel before 11pm due to my flight schedule. Rep told me to contact Orbitz to find out if they can talk with the hotel manager to find out a reimburstment. I call Orbitz custumer service line and they proceed to contact the hotel. Orbitz received same response. I felt that I was robbed. Also room service never show up to clean the room. My stayed was a total mess in this hotel and will never stay in or recommend this hotel anymore. I travel to Seattle area 3 or 4 times in the year and this was the first and last time that I stayed in this hotel. Its a joke!!!

Not where is stay if it wasn't walking distance from my client.

The check-in clerk was very friendly and polite. 5/5 for his service. However, the hotel itself was disappointing. Carpet was dirty. Cabinets were broken. Sofa bed was not comfortable. Not enough toiletry. Overall it is was a disappointing experience.

When I arrived I got there late because I had just booked a last-minute room, I had to call the one 800 number because no one was at the front desk. When I went to check in the representative that checked me and didn't even know what time checkout was. The room that I was given when I walked in all the lights were on the TV was on and the light of the bathroom and the bathroom door was closed. I honestly thought that someone was still in the room. It was really late so I decided to just go to bed. All night long all I smelled was marijuana I couldn't figure out where was coming from. When I woke up in the morning I dropped my phone next to the bed so I reached down to pick it up and saw a partially smoked marijuana joint on the carpet. In a NON smoking room! So I then decided to make myself breakfast and just leave. I had bought a few things to prepare... well I looked at all the cabinets and everything was empty. Apparently you actually have to call to request these items !! I just gathered my things and left !! Totally disappointed and exhausted !! Won't ever stay or recommend that place!

Room wasn't very clean, there was a spider in the sink. The shower curtain wasn't long enough to block water from going into the rest of the bathroom. "Breakfast" was cheap granola bars, packaged muffins, and coffee. Staff seemed inexperienced and untrained on how to operate their check in/out system. Won't be going back

3700 132nd Ave Se Bellevue WA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Factoria, Extended Stay America Seattle-Bellevue-Factoria is adjacent to T-Mobile USA Headquarters and within a 10-minute stroll of Factoria Mall. This 150-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

Guests of Extended Stay America Seattle-Bellevue-Factoria enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Extended Stay America Seattle-Bellevue-Factoria

Everyone (19) Couples (7) Business (6) Students (1) Family (3) Other (7) Friends (1)
2
Families

Property was slightly run down, was not cleaned well.

By on Jul 9, 2019

Review comment responded on Jul 10, 2019

Thank you for choosing to stay with us. We apologize for your disappointment with the overall condition of our property. Please be assured that we have discussed your feedback with our maintenance and housekeeping teams for review and action. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management

3
Family with small children

Property was nice. It’s stationed next to T-Mobile hq, however, the room we got smelled like cigarette and it didn’t smell clean. Shower started to clog up, and drained slowly.

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for staying at our hotel. Although you liked our location, we apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments for review and action. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management

4
Partner Couples

Great location. About 15 minutes from Bellevue. Close to shopping and restaurants. Easy in and out.

By on May 3, 2019

Review comment responded on May 3, 2019

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management

3
Friends Business Business Travelers

Toilet didn’t work at all in first room. Second room’s toilet was not functioning properly.

By on Apr 29, 2019

Review comment responded on May 1, 2019

Thank you for taking the time to post a review. We sincerely apologize for the plumbing issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management

2
Partner Couples

Two things.. 1)very hard to find with google maps..the manager said they (the hotel) didn't input the address in correctly.. So why isn't it fixed yet? 2) Very noisy all night, didn't sleep a wink. There were no cups, plates, or silverware.. A few pans and thats it... Yes very disappointed.

By on Mar 22, 2019

Review comment responded on Mar 23, 2019

Thank you for being our guest. We apologize for any miscommunication regarding our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We are also sorry for the noise issues you had and the inconvenience it caused. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management

1
Partner Couples

Front desk staff was not very help, didn’t even attempt to help with our inquiry.

By on Feb 11, 2019

Review comment responded on Feb 13, 2019

Thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the front desk. Your feedback is important, and thus it has been shared with the team, and we will take the appropriate steps to prevent these problems from happening again. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management

3
Everyone

the Indian woman that was at the reception desk when I checked in on January 14 was rude and unfriendly. The young man in the morning was delightful. The "breakfast" was not ready at 6 when advertised. The room was fairly clean but scratched and frayed. When I checked in the room was smelly and the window open with the fan on... in January. It wasn't worth finding another hotel, but Iwouldn't stay here again.

By on Jan 20, 2019

Review comment responded on Jan 21, 2019

Thank you for evaluating your stay. We are very sorry for the service issue you encountered upon arrival and regret the odor issue you had in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management

4
Everyone

By on Jan 4, 2019

Review comment responded on Jan 4, 2019

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management

4
Everyone

Room floor under bed was not clean, had condom wrappers under bed.

By on Nov 29, 2018

Review comment responded on Nov 30, 2018

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management

4
Everyone

Convenient location. Was able to visit downtown and close to the airport. Helpful front desk staff. Left too early in the morning for the light breakfast they provide.

By , from Michigan on Nov 1, 2018

Review comment responded on Nov 3, 2018

Carol, thank you for being our guest at Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management

Extended Stay America Seattle-Bellevue-Factoria

3700 132nd Ave Se, Bellevue, WA 98006
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.