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Extended Stay America Seattle-Bellevue-Factoria

2.5 out of 5.0

Recent guest reviews

Our room was cleaned before we got it but they didn’t take out the trash from the people before which was under the kitchen sink. The room smelt horrible from trash sitting in their. It smelt like the dump so who knows how long that garbage had actually been sitting there! I let the staff know and they just said okay thanks for letting us know. Never got the garbage out of the room or even come to the room. The employees are not friendly or courteous. I wouldn’t stay here again.

Hotel charge me an extra night due to a "NO SHOW" My flight schedule to arrived at midnigjt and once a get the hotel was 1am. When a I was on the checkout process hotel rep advise me that I was coded as a no show the night that I arrived. He explain to me that the check in process had to made between 3pm and 11 pm. I explain to him that theres no way I can get the hotel before 11pm due to my flight schedule. Rep told me to contact Orbitz to find out if they can talk with the hotel manager to find out a reimburstment. I call Orbitz custumer service line and they proceed to contact the hotel. Orbitz received same response. I felt that I was robbed. Also room service never show up to clean the room. My stayed was a total mess in this hotel and will never stay in or recommend this hotel anymore. I travel to Seattle area 3 or 4 times in the year and this was the first and last time that I stayed in this hotel. Its a joke!!!

Not where is stay if it wasn't walking distance from my client.

The check-in clerk was very friendly and polite. 5/5 for his service. However, the hotel itself was disappointing. Carpet was dirty. Cabinets were broken. Sofa bed was not comfortable. Not enough toiletry. Overall it is was a disappointing experience.

When I arrived I got there late because I had just booked a last-minute room, I had to call the one 800 number because no one was at the front desk. When I went to check in the representative that checked me and didn't even know what time checkout was. The room that I was given when I walked in all the lights were on the TV was on and the light of the bathroom and the bathroom door was closed. I honestly thought that someone was still in the room. It was really late so I decided to just go to bed. All night long all I smelled was marijuana I couldn't figure out where was coming from. When I woke up in the morning I dropped my phone next to the bed so I reached down to pick it up and saw a partially smoked marijuana joint on the carpet. In a NON smoking room! So I then decided to make myself breakfast and just leave. I had bought a few things to prepare... well I looked at all the cabinets and everything was empty. Apparently you actually have to call to request these items !! I just gathered my things and left !! Totally disappointed and exhausted !! Won't ever stay or recommend that place!

Room wasn't very clean, there was a spider in the sink. The shower curtain wasn't long enough to block water from going into the rest of the bathroom. "Breakfast" was cheap granola bars, packaged muffins, and coffee. Staff seemed inexperienced and untrained on how to operate their check in/out system. Won't be going back

Room was alright. Could've use a clock, a trash can in the bathroom and a phone that actually called the front desk.

This has to be the wrost booking out of all my travels in my life I have ever booked room sucked A. C made noise, no trash can, cold water, The little old lady was so rude she made everything so hard about moving my room and gave me a dirty room. The only help I got was from the Manger she was helpful and even told the old lady why did u move them to a dirty room and the whole time was asking for room keys before I moved she was acting like the room keys were a brick of gold that being the old lady. I Got this room free with my rewards points and I'm mad even tho this room was free that's how bad it was

Checked into the hotel and the staff switched out rooms he said he wasn't fond of the smell so he switched our rooms. We got into our room and it smelled really funky and of really strong urine. I went into the bathroom and the smell was nearly unbearable. Hair clippings still on the counter, the cupboards were filthy and full of dust and food and grime. Surprised the fridge was clean and under the vent hood as well. The stove pan had food around it and food under it. We went and got our own cleaning supplies and cleaned what we would use. We had to stay a week due to wait time closing on our house. Checked out and complained about the cleanliness and showed them the pictures I had posted here. They said that because of how busy they were and the turn around time the house keepers didn't have enough time to completely deep clean the rooms. WHAT?? Did I hear that right? Well how about integrity for your job and the place you work? How about the concerns of your customers? I was shocked! Especially when those rooms are rented for long stays.

If you like small rooms, loud air conditioners, clogged shower drains and TV with minimal channels this is your hotel

I was shocked that cleaning lady comes only once per week. It was towels in the bathroom. I will never stay there again. Parking was good and comfortable but the rest was very bad. Sorry but I will rate it as C minus.

I stayed at this hotel and got what I expected for the price through an online booking service. The hotel was fine, but the sheets were spotty, it smelled a bit like motor oil and the bathroom and kitchen could use some serious renovations. The staff was friendly at the front desk but the maid service came on my last day and knocked on my door even after I yelled that I was still sleeping and had another two hours until checkout. I had to get up and go to the door to tell her this and it was a bit annoying, especially since this was two hours prior to checkout.

Would recommend against the lowest in rice efficiency suite. They appear to be designed for the many semi permanent young asian couples who work across the street at t mobile headquarters. Very worn out. Lots of smoking on the balconies. Difficult parking as people from T mobile, UW hospital and Honda seem to have parking privileges. On plus side easy to get to Seattle or Bellevue

I would never stay here, and will never even consider an extended stay America after this trip

Just needed an inexpensive place for a one night stay, good location, but the hotel room was small, outdated and stuffy. Someone had covered the smoke alarm with a plastic baggy and likely smoked in this non smoking room. Bed blanket had cigarette burns and did not seem fresh. Staff was nice. Even the lobby smelled smokey and musty.

location is good. There is smell in the room. Window can not be opened to exchange the air.

Gummy frogs on the floor, next to, not behind, the dresser. Bottle cap on the dresser when I checked in. If I weren't dead broke, and this weren't the cheapest hotel near where I needed to be, I would not have stayed.

We booked two rooms for a business trip at a very reasonable price. The rooms were decent and the staff was okay, although not very knowledgeable. The only issue I had was that I had to go back and forth between the lobby and my room a few times before I could get in. Apparently my specific room had a "special" way you had to open the door.

This property itself is nice and the rooms have great amenities. I was just very disappointed when I found out my online reservation was submitted to the hotel as a "smoking room", when my email confirmation clearly showed "non-smoking". Due to being completely booked, the hotel was able to swap my room 2 days into my stay, but the 2 nights I had to spend in the smoking room were pretty miserable.

Hotel and booking company website said pool, NO POOL. Food was found in refrigerator, toilet was dirty, room reacked of smoke, bed was like sleeping on concrete. Went to lobby for change for laundry and waited nearly 20 minutes for someone to come to desk. Would never go here again.

3700 132nd Ave Se Bellevue WA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Bellevue College, Extended Stay America Seattle-Bellevue-Factoria is within 3 miles (5 km) of Bellevue Botanical Garden. This 150-room aparthotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also near this Bellevue aparthotel are Downtown Park and Golf Club at Newcastle.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 150 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Guests of Extended Stay America Seattle-Bellevue-Factoria enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Guest reviews for Extended Stay America Seattle-Bellevue-Factoria

Everyone (11) Couples (4) Business (6) Students (1) Family (2) Other (7) Friends (1)
1

housekeeping

Everyone

Our room was cleaned before we got it but they didn’t take out the trash from the people before which was under the kitchen sink. The room smelt horrible from trash sitting in their. It smelt like the dump so who knows how long that garbage had actually been sitting there! I let the staff know and they just said okay thanks for letting us know. Never got the garbage out of the room or even come to the room. The employees are not friendly or courteous. I wouldn’t stay here again.

By , from Battle Ground, Wa on Apr 2, 2018

Review comment responded on Apr 4, 2018

Christie, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management

3

hotel policy is a joke

Everyone

Hotel charge me an extra night due to a "NO SHOW" My flight schedule to arrived at midnigjt and once a get the hotel was 1am. When a I was on the checkout process hotel rep advise me that I was coded as a no show the night that I arrived. He explain to me that the check in process had to made between 3pm and 11 pm. I explain to him that theres no way I can get the hotel before 11pm due to my flight schedule. Rep told me to contact Orbitz to find out if they can talk with the hotel manager to find out a reimburstment. I call Orbitz custumer service line and they proceed to contact the hotel. Orbitz received same response. I felt that I was robbed. Also room service never show up to clean the room. My stayed was a total mess in this hotel and will never stay in or recommend this hotel anymore. I travel to Seattle area 3 or 4 times in the year and this was the first and last time that I stayed in this hotel. Its a joke!!!

By , from FL on Nov 24, 2017

Review comment responded on Nov 27, 2017

Francisco, we are sorry for the difficulties you experienced. As we are an extended stay, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, and we are always happy to provide housekeeping at your request for a minimal fee. Going forward we will ensure our guests are informed about the hotel policies on arrival. In regard to the charges, please feel free to reach us out so we can assist you further. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management

2

it's conveniently located and at a low rate.

Everyone

Not where is stay if it wasn't walking distance from my client.

By on Nov 17, 2017

Review comment responded on Nov 20, 2017

Thank you for your candid review. Although our location was convenient for your needs, we apologize for falling short of your expectations. Everything we do is aimed at providing you with an excellent hotel experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management

2

this hotel has a good staff and bad rooms.

Students

The check-in clerk was very friendly and polite. 5/5 for his service. However, the hotel itself was disappointing. Carpet was dirty. Cabinets were broken. Sofa bed was not comfortable. Not enough toiletry. Overall it is was a disappointing experience.

By , from Seattle on Oct 23, 2017

Review comment responded on Oct 25, 2017

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

1

great location but the hotel did not feel safe wh

Everyone

When I arrived I got there late because I had just booked a last-minute room, I had to call the one 800 number because no one was at the front desk. When I went to check in the representative that checked me and didn't even know what time checkout was. The room that I was given when I walked in all the lights were on the TV was on and the light of the bathroom and the bathroom door was closed. I honestly thought that someone was still in the room. It was really late so I decided to just go to bed. All night long all I smelled was marijuana I couldn't figure out where was coming from. When I woke up in the morning I dropped my phone next to the bed so I reached down to pick it up and saw a partially smoked marijuana joint on the carpet. In a NON smoking room! So I then decided to make myself breakfast and just leave. I had bought a few things to prepare... well I looked at all the cabinets and everything was empty. Apparently you actually have to call to request these items !! I just gathered my things and left !! Totally disappointed and exhausted !! Won't ever stay or recommend that place!

By , from Jacksonville, Fl on Feb 1, 2017

2

won't be going back

Everyone

Room wasn't very clean, there was a spider in the sink. The shower curtain wasn't long enough to block water from going into the rest of the bathroom. "Breakfast" was cheap granola bars, packaged muffins, and coffee. Staff seemed inexperienced and untrained on how to operate their check in/out system. Won't be going back

By , from Eastern Washington on Nov 6, 2016

Review comment responded on Nov 18, 2016

Micheal, We are working very hard on improving our hotel. Please accept my apologies on the trouble with our staff and the computer system. Thank you again for your feedback.

4

good central location

Everyone

Room was alright. Could've use a clock, a trash can in the bathroom and a phone that actually called the front desk.

By , from Boise on Oct 23, 2016

Review comment responded on Nov 18, 2016

Spartan, Thank you so much for the review. We are working hard with our team to ensure your rooms are fully stocked and all items are functioning. Thank you again for the review.

1

i never complain, this has to be the wrost booking

Everyone

This has to be the wrost booking out of all my travels in my life I have ever booked room sucked A. C made noise, no trash can, cold water, The little old lady was so rude she made everything so hard about moving my room and gave me a dirty room. The only help I got was from the Manger she was helpful and even told the old lady why did u move them to a dirty room and the whole time was asking for room keys before I moved she was acting like the room keys were a brick of gold that being the old lady. I Got this room free with my rewards points and I'm mad even tho this room was free that's how bad it was

By , from S on Sep 18, 2016

1

filthy dirty rooms

Everyone
Dust chunks on the bathroom light Nasty toilet Gross cabinet Gross cabinet

Checked into the hotel and the staff switched out rooms he said he wasn't fond of the smell so he switched our rooms. We got into our room and it smelled really funky and of really strong urine. I went into the bathroom and the smell was nearly unbearable. Hair clippings still on the counter, the cupboards were filthy and full of dust and food and grime. Surprised the fridge was clean and under the vent hood as well. The stove pan had food around it and food under it. We went and got our own cleaning supplies and cleaned what we would use. We had to stay a week due to wait time closing on our house. Checked out and complained about the cleanliness and showed them the pictures I had posted here. They said that because of how busy they were and the turn around time the house keepers didn't have enough time to completely deep clean the rooms. WHAT?? Did I hear that right? Well how about integrity for your job and the place you work? How about the concerns of your customers? I was shocked! Especially when those rooms are rented for long stays.

By , from factoria on Aug 7, 2016

2

tired hotel but convenient to downtown bellevue

Everyone

If you like small rooms, loud air conditioners, clogged shower drains and TV with minimal channels this is your hotel

By on Aug 4, 2016