The heater did not work in room and when i reported it to the office i was ignored.
The room was not vacuumed there was no towel or soap. It had a bad stench to it.
Property was slightly run down, was not cleaned well.
Property was nice. It’s stationed next to T-Mobile hq, however, the room we got smelled like cigarette and it didn’t smell clean. Shower started to clog up, and drained slowly.
Great location. About 15 minutes from Bellevue. Close to shopping and restaurants. Easy in and out.
Toilet didn’t work at all in first room. Second room’s toilet was not functioning properly.
Two things.. 1)very hard to find with google maps..the manager said they (the hotel) didn't input the address in correctly.. So why isn't it fixed yet? 2) Very noisy all night, didn't sleep a wink. There were no cups, plates, or silverware.. A few pans and thats it... Yes very disappointed.
Front desk staff was not very help, didn’t even attempt to help with our inquiry.
the Indian woman that was at the reception desk when I checked in on January 14 was rude and unfriendly. The young man in the morning was delightful. The "breakfast" was not ready at 6 when advertised. The room was fairly clean but scratched and frayed. When I checked in the room was smelly and the window open with the fan on... in January. It wasn't worth finding another hotel, but Iwouldn't stay here again.
Room floor under bed was not clean, had condom wrappers under bed.
Convenient location. Was able to visit downtown and close to the airport. Helpful front desk staff. Left too early in the morning for the light breakfast they provide.
The location is good. The staff, the cleanliness was horrible. There bugs and moths in the room and they did not clean the rooms as they suggest. Overall a very bad experience. They did not have utensils even a glass for water.
Very quiet and convenient location, great staff, BUT, the room was not in good shape. Some examples: a strong musty odor hit me every time I entered room, and permeated my clothes after 2 days; very obvious stains and hair remaining in bathroom after last guest; bathroom fan so noisy and imbalanced that I thought it would wake folks in adjacent rooms; melted cover plate on electrical outlet at kitchen table; filthy carpet with what appeared to be pet food kibbles scattered about. That said, the bed was clean and comfortable.
Hotel is located by T-Mobile HQ, very convenient access to office and restaurants in a quite neighborhood!
It was a nice comfortable room for a good price.There was plenty of room. The bed was okay compared to other hotels I have stayed at.
Our room was cleaned before we got it but they didn’t take out the trash from the people before which was under the kitchen sink. The room smelt horrible from trash sitting in their. It smelt like the dump so who knows how long that garbage had actually been sitting there! I let the staff know and they just said okay thanks for letting us know. Never got the garbage out of the room or even come to the room. The employees are not friendly or courteous. I wouldn’t stay here again.
Hotel charge me an extra night due to a "NO SHOW" My flight schedule to arrived at midnigjt and once a get the hotel was 1am. When a I was on the checkout process hotel rep advise me that I was coded as a no show the night that I arrived. He explain to me that the check in process had to made between 3pm and 11 pm. I explain to him that theres no way I can get the hotel before 11pm due to my flight schedule. Rep told me to contact Orbitz to find out if they can talk with the hotel manager to find out a reimburstment. I call Orbitz custumer service line and they proceed to contact the hotel. Orbitz received same response. I felt that I was robbed. Also room service never show up to clean the room. My stayed was a total mess in this hotel and will never stay in or recommend this hotel anymore. I travel to Seattle area 3 or 4 times in the year and this was the first and last time that I stayed in this hotel. Its a joke!!!
Located in Factoria, Extended Stay America Seattle-Bellevue-Factoria is adjacent to T-Mobile USA Headquarters and within a 10-minute stroll of Factoria Mall. Each of the 150 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 150 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Seattle-Bellevue-Factoria, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.
The heater did not work in room and when i reported it to the office i was ignored.
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was not vacuumed there was no towel or soap. It had a bad stench to it.
Thank you for being our guest. We are sorry for the housekeeping issues you faced in your room. We have shared your concerns with our housekeeping team so that they can take the necessary actions. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Property was slightly run down, was not cleaned well.
Thank you for choosing to stay with us. We apologize for your disappointment with the overall condition of our property. Please be assured that we have discussed your feedback with our maintenance and housekeeping teams for review and action. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Property was nice. It’s stationed next to T-Mobile hq, however, the room we got smelled like cigarette and it didn’t smell clean. Shower started to clog up, and drained slowly.
Thank you for staying at our hotel. Although you liked our location, we apologize and sincerely regret the inconvenience you encountered in your room while you were here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments for review and action. Please give us a chance to regain your trust in the future. Sincerely, Hotel Management
Great location. About 15 minutes from Bellevue. Close to shopping and restaurants. Easy in and out.
Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management
Toilet didn’t work at all in first room. Second room’s toilet was not functioning properly.
Thank you for taking the time to post a review. We sincerely apologize for the plumbing issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Two things.. 1)very hard to find with google maps..the manager said they (the hotel) didn't input the address in correctly.. So why isn't it fixed yet? 2) Very noisy all night, didn't sleep a wink. There were no cups, plates, or silverware.. A few pans and thats it... Yes very disappointed.
Thank you for being our guest. We apologize for any miscommunication regarding our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We are also sorry for the noise issues you had and the inconvenience it caused. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Front desk staff was not very help, didn’t even attempt to help with our inquiry.
Thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the front desk. Your feedback is important, and thus it has been shared with the team, and we will take the appropriate steps to prevent these problems from happening again. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Please accept our sincere apologies for the disappointing stay you had, and we regret the lack of responsiveness you received from our staff. Your comments will be shared with the appropriate teams so we can improve our service and facilities going forward. We hope you will reconsider staying with us again the next time you are in the area so we can provide you with a much better experience. Sincerely, Hotel Management