Skip to main content
Beginning of main content

Recent guest reviews

There are so many issues to name them all but the way the staff ignores you completely regarding legitimate complaints, was definitely the worst. They tell you they are going to correct a problem just to get you off the phone or out of the lobby; they do not follow through. Will never stay here and will never recommend.

Midge checked me in and she was so kind and helpful.

Front desk staff were great. The freeway is very load in the room. Floor in room partially swept. Toilet kept running, first guy looked at and said he had to get a new part. He went home, never say him. Second said that there was nothing to fix, because it worked. Just silly.

The hotel is dated. The 1st room we were placed in had a horrible old man, musky smell; so I called the front desk and asked to be moved. They moved me to another room on the same level 3. That room had a water leak between the toilet and the tub I also had a dirty toilet. I called to let them know that the toilet might be leaking and is not flushing well.They said they couldn't move me to another room because they were all sold out and that the best thing they could do was to send a technician. The technician was called around 4:20 We didn't leave for dinner until about 6 and the technicians still hadn't come. We did check out the pool which was mediocre. The spa was very dirty you couldn't see to the bottom of it because the water wasn't clear. The beds were the worst part of our stay! when I booked the hotel, I booked this hotel thinking that it was a premium bedding hotel. The mattress was a thin and squeaked very loudly each time you moved it. It was uncomfortable and caused for a restless night's sleep. I would not recommend this hotel nor would I stay here again.

Very clean

Todo limpio y buen servicio

Staff was great, loved it.

The hotel was very clean and quiet. staff was very friendly! Definitely would stay here again.

The hotel itself was fine but the parking lot was filthy. There was trash and debris scattered through out the parking lot. A very bad first and last impression of the entire experience.

Very kind staff act like you were family here

We were not able to use the pool during our stay, my daughter wanted to enjoy the pool. The reason we weren’t able to use the pool was because there was a big group of guests and they took the whole pool. We waited and called the hotel and the response was “oh, sorry”

Our stay was ok. It was a good quiet place for our family vacation. Location was great, we could easily go and get a few essentials at a near by store as well as dine out. The room was outdated small in space. As far as complaints, I thought it was annoying that we did not get matching shampoo, conditioner and soap. I guess you’d expect better from this type of hotel. Lastly, absolutely overpriced parking. Got somewhat of a good deal for our stay, just didn’t know they’d get us in $28 per day parking. Would stay again if parking weren’t so expensive.

There was no restaurant, gym facilities at the hotel, however it was implied gym facilities and restaurant both were closed. The TV service was unacceptable, it went out and came back on every day, I notified staff regarding this issue.

Great location, amenities, staff, and overall value.

Camino Del Rio S San Diego CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour health club

Located in Mission Valley within a mile (2 km) of Mission Valley Mall, Sheraton Mission Valley San Diego Hotel is within 2 miles (3 km) of other popular sights such as Fashion Valley Mall. This 260-room, 4-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and portable fans are other standard amenities.


Property features

Guests of Sheraton Mission Valley San Diego Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 28 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Pure, Room, 1 King Bed

1 King Bed | Sleeps 2

Pure, Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Mission Valley San Diego Hotel

Everyone (14) Couples (6) Family (15)
1
Everyone

There are so many issues to name them all but the way the staff ignores you completely regarding legitimate complaints, was definitely the worst. They tell you they are going to correct a problem just to get you off the phone or out of the lobby; they do not follow through. Will never stay here and will never recommend.

By on Nov 2, 2022

Review comment responded on Nov 2, 2022

Thank you for your feedback.

5
Family

Midge checked me in and she was so kind and helpful.

By on Oct 21, 2022

Review comment responded on Oct 21, 2022

Thank you very much for your feedback.

3
Business Business

Front desk staff were great. The freeway is very load in the room. Floor in room partially swept. Toilet kept running, first guy looked at and said he had to get a new part. He went home, never say him. Second said that there was nothing to fix, because it worked. Just silly.

By on Sep 19, 2022

Review comment responded on Sep 20, 2022

Thank you for choosing us and providing feedback.

3
Everyone

By on Jun 13, 2022

2
Family with small children

The hotel is dated. The 1st room we were placed in had a horrible old man, musky smell; so I called the front desk and asked to be moved. They moved me to another room on the same level 3. That room had a water leak between the toilet and the tub I also had a dirty toilet. I called to let them know that the toilet might be leaking and is not flushing well.They said they couldn't move me to another room because they were all sold out and that the best thing they could do was to send a technician. The technician was called around 4:20 We didn't leave for dinner until about 6 and the technicians still hadn't come. We did check out the pool which was mediocre. The spa was very dirty you couldn't see to the bottom of it because the water wasn't clear. The beds were the worst part of our stay! when I booked the hotel, I booked this hotel thinking that it was a premium bedding hotel. The mattress was a thin and squeaked very loudly each time you moved it. It was uncomfortable and caused for a restless night's sleep. I would not recommend this hotel nor would I stay here again.

By on Jun 5, 2022

Review comment responded on Jun 9, 2022

Hello, Sandra. Thank you for your feedback. I am sorry that you encountered several issues during your visit. We have processes in place with regard to room inspections and room preventative maintenance and I will share your feedback so that we can improve. There are some issues with the plaster in our spa, which our vendor will address; our pool vendor regularly inspects the water. Thank you for your comments; they will help us do better.

5
Partner Couples

Very clean

By on Jun 4, 2022

Review comment responded on Jun 9, 2022

Hello, Viona. Thank you for your rating. I am happy to read you enjoyed our visit. Thank you.

5
Family

Todo limpio y buen servicio

By on Apr 16, 2022

Review comment responded on Apr 18, 2022

Yamila, Thank you for your 5 out of 5 rating!

5
Everyone

By on Jan 19, 2022

5
Partner Couples

Staff was great, loved it.

By , from Yuma on Dec 18, 2021

Review comment responded on Dec 18, 2021

Thank you for the great rating. We hope to welcome you again soon. Happy holidays!

5
Family with small children

The hotel was very clean and quiet. staff was very friendly! Definitely would stay here again.

By on Dec 13, 2021

Review comment responded on Dec 15, 2021

Thank you for your feedback!

Sheraton Mission Valley San Diego Hotel

1433 Camino Del Rio S, San Diego, CA 92108
url importing http://www.orbitz.com/San-Diego-Hotels-Sheraton-Mission-Valley-San-Diego-Hotel.h11725-p2.Hotel-Reviews
There was an error importing /San-Diego-Hotels-Sheraton-Mission-Valley-San-Diego-Hotel.h11725-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/San-Diego-Hotels-Sheraton-Mission-Valley-San-Diego-Hotel.h11725-p2.Hotel-Reviews

Frequently asked questions