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Recent guest reviews

Amazing customer service. Great atmosphere. Rooftop bar. Pool. Valet are super nice and helpful as is the rest of the staff. I’ve only ever had one complaint and they made it right immediately. Definitely my favorite place to stay in SD.

The front desk gave us to a room that was occupied with someone when we unlocked the door. Super shocked. bathroom shower had bad mildew all around the glass which was gross. Would of been a nice hotel if those issues didnt exist.

I can't stay anywhere else after staying here! The parking is secure, the rooms are gorgeous, the staff are friendly and accommodating. It's located next to little Italy. The pool and gym access. It's perfect

The elevator system is terrible - electronic touch screens that route you to an elevator were having issues. Parking garage is puny and barely workable. I was terrified to leave my car there because of how close the cars were. Rooms were not ready on time. The hotel itself was muggy and humid, and the air conditioning was also not working properly. This was a very underwhelming hotel, honestly.

The property it is in nice location

For one, Tania is super amazing and sweet! She is definitely someone I would place as the first person you interact with for my company. There were several experience that I had that were on the unpleasant side though. One being impossible to get bed linen. I took into consideration it was night time and they had hardly any staff. However I had asked for the replacements first thing in the morning and at 10P (when I arrived back to my room for the day) they had only given me a fitted sheet and mattress protector despite everything giving them my whole bedding (has my daughter had soiled them). Tania sent security to assist with everything and security took about an hour to help. Again I know short staffed at night, but security had to come back two additional times because they kept a bringing me the wrong items. I was too tired to make a fuss any further so I just went to bed with what I had. In the morning I spoke with the site manager and he took care of it immediately and replaced everything which was far more than I requested. Second I felt like towels were a hot commodity around there as I had to keep asking for towels and I would get like one or two. My other party checked into their room and had zero towels in there. The last thing that probably frustrated me the most of my whole experience was me watching a whole story unfold and be told dishonestly to me by security.

Great hotel. Especially the rooftop bar.

Location is incredible

Second time staying at this hotel. Love the location, rooftop restaurant and the pool. Great stay for when in San Diego!

Location, cleanness, style and not crowded, an important point in theese pandemic times

Warning pay $45 for parking and $75 for hotel fee disappointment

Rooftop bar was awesome! Excellent drinks, food, & service. Watching Halloween movies on Halloween night under the stars sipping on a strong cocktail and munching on tasty food was definitely a highlight of our trip! The underground hotel parking was super secure and I think worth the price for peace of mind. The hotel is only a few mins drive away from major excursions like museums and the zoo and it is also walking distance to some excellent breweries, bars, and restaurants (Karl Strauss right up the street)!

It’s always a great time staying at Cartè, service is amazing and the room is very comfortable. The pillows might be a little too plush for me but other than that I love staying here everytime I’m in town.

Hotel looked very new, everything was clean and in good shape. Everything was in walking distance. We were able to walk to little Italy and order food to go and eat it in the hotel lobby since the restaurants in little Italy were too crowded for our liking. There is plenty of parking, which costs too much but that is expected in CA. We would definitely stay again!

My sister and I stayed at the Carte hotel as a getaway for a few days. It was our first time at the hotel and we were so pleased with the style, cleanliness, amenities and staff. We had an issue with the tub drain in our originally booked room, so we were moved into a second room without a problem. This room was a 2 queen bed with a very nice bathroom (shower and large counter top) with two window views of the city. We spent all afternoon at the pool, walked through the beautiful gym and had dinner at the rooftop.

W Ash Street San Diego CA

Hotel highlights

  • Walking distance to Port of San Diego and Balboa Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown San Diego within a short walk of Balboa Park, Carte Hotel San Diego Downtown, Curio Collection by Hilton is within a mile (2 km) of other popular sights such as Seaport Village. This 246-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Carte Hotel San Diego Downtown, Curio Collection by Hilton's 246 rooms provide refrigerators, coffee makers, and safes. 55-inch LCD TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include ironing boards and desks. Housekeeping is available on request.


Property features

At Carte Hotel San Diego Downtown, Curio Collection by Hilton, guests enjoy an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 56 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a spa tub, and conference space.

Room options

Room, 2 Queen Beds, Bay View

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed, City View

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, City View (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Carte Hotel San Diego Downtown, Curio Collection by Hilton

Everyone (10) Couples (7) Family (13)
5
Everyone

Amazing customer service. Great atmosphere. Rooftop bar. Pool. Valet are super nice and helpful as is the rest of the staff. I’ve only ever had one complaint and they made it right immediately. Definitely my favorite place to stay in SD.

By on Apr 12, 2022

Review comment responded on Apr 12, 2022

We greatly appreciate your kind words regarding the efforts of our staff to make you feel welcome and address the concern you shared. Please come visit us again real soon!

3
Family

The front desk gave us to a room that was occupied with someone when we unlocked the door. Super shocked. bathroom shower had bad mildew all around the glass which was gross. Would of been a nice hotel if those issues didnt exist.

By on Sep 12, 2021

Review comment responded on Oct 31, 2021

I'm sorry to hear that we missed the mark when checking you into the hotel, with regards to the occupied room and the bathroom cleanliness concerns you shared here. We will review these issues with our team here at the Carté, to ensure we avoid such a situation recurring and to maintain a higher level of quality. We hope you will return to us at a future point, so we can craft a more rewarding experience together.

5
Family Family with small children

I can't stay anywhere else after staying here! The parking is secure, the rooms are gorgeous, the staff are friendly and accommodating. It's located next to little Italy. The pool and gym access. It's perfect

By on Sep 9, 2021

Review comment responded on Oct 22, 2021

Hi Angela! We are humbly pleased to hear how great your stay was with us. Can't wait to have you stay with us again in the near future.

2
Friends

The elevator system is terrible - electronic touch screens that route you to an elevator were having issues. Parking garage is puny and barely workable. I was terrified to leave my car there because of how close the cars were. Rooms were not ready on time. The hotel itself was muggy and humid, and the air conditioning was also not working properly. This was a very underwhelming hotel, honestly.

By on Aug 9, 2021

4
Family Family with small children

The property it is in nice location

By on Jul 19, 2021

3
Family Family with small children

For one, Tania is super amazing and sweet! She is definitely someone I would place as the first person you interact with for my company. There were several experience that I had that were on the unpleasant side though. One being impossible to get bed linen. I took into consideration it was night time and they had hardly any staff. However I had asked for the replacements first thing in the morning and at 10P (when I arrived back to my room for the day) they had only given me a fitted sheet and mattress protector despite everything giving them my whole bedding (has my daughter had soiled them). Tania sent security to assist with everything and security took about an hour to help. Again I know short staffed at night, but security had to come back two additional times because they kept a bringing me the wrong items. I was too tired to make a fuss any further so I just went to bed with what I had. In the morning I spoke with the site manager and he took care of it immediately and replaced everything which was far more than I requested. Second I felt like towels were a hot commodity around there as I had to keep asking for towels and I would get like one or two. My other party checked into their room and had zero towels in there. The last thing that probably frustrated me the most of my whole experience was me watching a whole story unfold and be told dishonestly to me by security.

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

Dear Anonymous, Thank you very much for being our valued guest and sharing your experience with us. I'm happy to hear about Tania and your interaction with her. I will share your feedback with housekeeping to understand the linen/towel concern you mention. The team is looking forward to welcome you back again soon.

5
Family

Great hotel. Especially the rooftop bar.

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Fear Anonymous, Thank you for being our guest and sharing your experience. I'm happy to hear that you enjoyed Above Ash during your stay. The team is looking forward to welcome you back again.

1
Everyone

By on Jun 28, 2021

4
Family

Location is incredible

By on Apr 6, 2021

Review comment responded on Apr 9, 2021

Dear Anonymous, Thank you for being our guest and appreciate you sharing your feedback with us. glad to hear that you enjoyed your stay in Little Italy and we all look forward to welcome you back.

3
Family

Second time staying at this hotel. Love the location, rooftop restaurant and the pool. Great stay for when in San Diego!

By on Mar 30, 2021

Review comment responded on Mar 31, 2021

Dear Anonymous, Thank you for being our guest and taking the time to share your experience. The team is looking forward to welcome you back soon.

Carte Hotel San Diego Downtown, Curio Collection by Hilton

401 W Ash Street, San Diego, CA 92101
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