Efficient check in, clean hotel, friendly staff, convenient airport shuttle, would stay here again.
It’s a trusted name and I knew what to expect
Most staff was rude. Stuck on property even though I was told specifically they would take us wherever we needed to go
The one glaring miss on the property details and pictures is that the property is next to the I-5 freeway. If you get a room facing the freeway then you will not get any sleep during the night as car's zoom through I-5. Overall a very pricey property for what they offer
All was good
The staff was so accommodating and amazing! Art at the front desk and Nick the shuttle driver were so friendly and helpful!
Art, the gentleman who checked us in was very friendly, happy to help…he made us feel special. Please thank him again for us!!
This place was wonderful. The rooms were clean and comfortable. Bathrooms were gorgeous!! I will stay here anytime. Pick up and drop off at the airport was fast and easy.
I need more than 100 words to express the racist rude treatment I received at holiday inn Express old town san Diego. After taking a 5 hour flight from florida I called the hotel for a shuttle pick up. 1hr 45 mins later, the shuttle never came even though I called numerous of times. We caught a cab when we got to the front desk the rude agent told me that the reservation was cancelled because of a declined credit card. I explained to him that the reservation was made in February and I changed my card because it was compromised. So I asked him if I could possibly get a room, he said there wasnt any rooms available. I didn't believe him because of how rude he was. I went on orbitz and booked and paid for a room, I went back to the front desk and told him I just paid for a room and he said to me that their wasnt any room. I asked him how is it that there's no room when I had just paid $344 on orbitz for a room at the hotel. He threw my card down on the desk without looking in the system for my reservations and proceeded to shout your card was declined and there's no more rooms . I contacted orbitz where they said that my reservation was valid and they should honor it. We sat in that lobby for hours trying to find a hotel in San Diego but all was sold out. The man then told us to leave the lobby 12 AM in the morning!!!!! We had no where to go!!! We were strangers in this state. He went as far as asking the shuttle driver to take us to the hotel next door that was closed to
Convenient to the San Diego Airport. Room was clean and comfortable. ALL STAFF were very professional, helpful, and friendly.
The room was perfect for our stay and the gentleman who drives the shuttle was amazing and super friendly
It was okay for what I needed
Very friendly shuttle driver, clean rooms. Breakfast was very disappointing.
Rooms were nice and modern. Very clean and close to freeway
Unfortunately I didn’t had a chance to switch to another hotel at the time i arrived . Smelled like marijuana all the way to my room . I had to change 3 times my room because the moldy, sweet covered with deodorant smell most of the rooms had. The next day staff was not that friendly .
The front desk staff and the airport shuttle driver were extremely friendly and helpful! They made our arrival stress-free!
It was conveniently close to old town and downtown mins from seaport village.
Located in Mission Hills, Holiday Inn Express San Diego Airport - Old Town, an IHG Hotel is within a mile (2 km) of popular sights such as Old Town San Diego State Park and Old Town Trolley Tours. This 123-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.
Holiday Inn Express San Diego Airport - Old Town, an IHG Hotel's 123 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Guests staying at Holiday Inn Express San Diego Airport - Old Town, an IHG Hotel enjoy an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 20.00 per day, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Efficient check in, clean hotel, friendly staff, convenient airport shuttle, would stay here again.
It’s a trusted name and I knew what to expect
Dear Guest, Thank you for taking the time to tell us about your recent experience at the Holiday Inn Express Airport Old Town. We are pleased to hear you enjoyed your time with us and are looking forward to hosting for you again in the near future! Thank you for choosing the Holiday Inn Express Airport Old Town.
Most staff was rude. Stuck on property even though I was told specifically they would take us wherever we needed to go
Dear Guest, Thank you for taking your time to tell us about your recent experience at the Holiday Inn Express Airport Old Town. I want to start by expressing our apologies for not meeting your expectations during your stay with us. We have taken note of your concerns regarding the property and will share them with the appropriate departments for further evaluation. Thank you for choosing the Holiday Inn Express Airport Old Town. We hope you give us another opportunity to host you in the near future.
The one glaring miss on the property details and pictures is that the property is next to the I-5 freeway. If you get a room facing the freeway then you will not get any sleep during the night as car's zoom through I-5. Overall a very pricey property for what they offer
Dear Guest, Thank you for taking your time to tell us about your recent experience at the Holiday Inn Express Airport Old Town. I want to start by expressing our apologies for not meeting your expectations throughout your stay with us. We have taken note of your concerns regarding the property and will share them with the appropriate departments for further evaluation. Thank you for choosing the Holiday Inn Express Airport Old Town. We hope you give us another opportunity to host you in the near future.
All was good
Dear Guest, Thank you for taking the time to tell us about your recent experience at the Holiday Inn Express Airport Old Town. We are pleased to hear you enjoyed your time with us and are looking forward to hosting for you again in the near future! Thank you for choosing the Holiday Inn Express Airport Old Town.
The staff was so accommodating and amazing! Art at the front desk and Nick the shuttle driver were so friendly and helpful!
Dear Guest, Thank you for taking your time to tell us about your recent stay at the Holiday Inn Express Airport Old Town. We are pleased to hear your encounters with our staff was all pleasant and friendly. We appreciate your positive feedback and shill share it with our team. Thank you for choosing the Holiday Inn Express Airport Old Town. We hope you give us another opportunity to host you in the near future.
Art, the gentleman who checked us in was very friendly, happy to help…he made us feel special. Please thank him again for us!!
Dear Guest, Thank you for taking the time to tell us about your recent experience at the Holiday Inn Express Airport Old Town. We are pleased to hear you enjoyed your time with us and are looking forward to hosting for you again in the near future! Thank you for choosing the Holiday Inn Express Airport Old Town.
This place was wonderful. The rooms were clean and comfortable. Bathrooms were gorgeous!! I will stay here anytime. Pick up and drop off at the airport was fast and easy.
Dear Guest, Thank you for taking your time to tell us about your recent experience at the Holiday Inn Express Airport Old Town. We are pleased to hear you enjoyed your time with us and are looking forward to hosting you again in the near future! Thank you for choosing the Holiday Inn Express Airport Old Town.
I need more than 100 words to express the racist rude treatment I received at holiday inn Express old town san Diego. After taking a 5 hour flight from florida I called the hotel for a shuttle pick up. 1hr 45 mins later, the shuttle never came even though I called numerous of times. We caught a cab when we got to the front desk the rude agent told me that the reservation was cancelled because of a declined credit card. I explained to him that the reservation was made in February and I changed my card because it was compromised. So I asked him if I could possibly get a room, he said there wasnt any rooms available. I didn't believe him because of how rude he was. I went on orbitz and booked and paid for a room, I went back to the front desk and told him I just paid for a room and he said to me that their wasnt any room. I asked him how is it that there's no room when I had just paid $344 on orbitz for a room at the hotel. He threw my card down on the desk without looking in the system for my reservations and proceeded to shout your card was declined and there's no more rooms . I contacted orbitz where they said that my reservation was valid and they should honor it. We sat in that lobby for hours trying to find a hotel in San Diego but all was sold out. The man then told us to leave the lobby 12 AM in the morning!!!!! We had no where to go!!! We were strangers in this state. He went as far as asking the shuttle driver to take us to the hotel next door that was closed to
Dear Guest, First and foremost, thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on this issue and will follow up accordingly. We hope that you will give us another chance to make it up to you and look forward to welcoming you back again. Kind Regards, Evangeline
Dear Guest, Thank you for taking your time to tell us about your recent stay at the Holiday Inn Express Airport Old Town. We are pleased to hear your encounters with our staff was all pleasant and friendly. We appreciate your positive feedback and shill share it with our team. Thank you for choosing the Holiday Inn Express Airport Old Town. We hope you give us another opportunity to host you in the near future.