Perfect location for bar hopping, food,
The toilet paper holder was broken in room 841. There isn't a plug for curling iron and blow dryer at the mirror.
I really liked the location of the Hard Rock. The customer service was spot on. Nice to have all employees at the Hard Rock acknowledge you as you walk by. Concierge was really helpful and was also to connect via text. I am a big believer in customer service. If you have quality customer service you will grow the bussiness. I will definitely stay at the Hard Rock my next visit to San Diego.
Was a nice stay.would rwcommend it to a friend or family!!
It’s walking distance to everything! We were visiting during covid so keep in mind some restaurants do close early or are closed, not too many people that were staying there so we got free room upgrades.
I was impressed with the hotel. Overall it was clean and never felt unsafe because of covid.
No air conditioner at 106 degrees outside, bed light lamp out, carpet had lots of loose ripped threading, shower without a bathtub, manager never called to back to handle items. Staff responded 24 hours later and we were refunded one day which should have been entire weekend. We checked out one day early to go to another hotel. I am a cancer patient who recently had as minor surgery and was trying to celebrate my husband’s birthday.
Clean and convenient location to restaurants. We were able to walk everywhere.
There was no AC inside my room Took them two hours just to receive a blanket
Located in Gaslamp Quarter, Hard Rock Hotel San Diego is within a 5-minute walk of popular attractions such as San Diego Convention Center and Petco Park. This 4-star hotel has 420 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy dining at Nobu, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or 2 coffee shops/cafés. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:00 AM.
All 420 rooms provide minibars, free local calls, and laptop-compatible safes. Guests can expect free WiFi and 42-inch plasma TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Hard Rock Hotel San Diego features a nightclub, an outdoor pool, and a 24-hour fitness center. Valet parking is offered for USD 49 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.
Perfect location for bar hopping, food,
The toilet paper holder was broken in room 841. There isn't a plug for curling iron and blow dryer at the mirror.
Thank you for the feedback!
I really liked the location of the Hard Rock. The customer service was spot on. Nice to have all employees at the Hard Rock acknowledge you as you walk by. Concierge was really helpful and was also to connect via text. I am a big believer in customer service. If you have quality customer service you will grow the bussiness. I will definitely stay at the Hard Rock my next visit to San Diego.
Thanks for the awesome review! See you next time!
Was a nice stay.would rwcommend it to a friend or family!!
Thank you for the kind words! We'll see you next time!
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, please let me know if I can be of any further assistance.
ARRIVALS: 19 DEPARTURES: 12 OCCUPANCY: 8.33% ROOMS TO SELL: 385 BAR: $179 Front Desk: Taylor Auditor: Taylor esponded 6 days ago Thank you for taking the time to write a review and recognizing our superstar Ben on the guests service team. I am happy to hear he exceeded your expectations and we hope to see you soon on your next stay in San Diego.
It’s walking distance to everything! We were visiting during covid so keep in mind some restaurants do close early or are closed, not too many people that were staying there so we got free room upgrades.
Thank you for taking the time to write a review and giving us a 5 star rating. We hope to see you again on your next stay in San Diego.
Thank you for the great review! We'll see you next time!
Thank you so much for the wonderful review! We look forward to seeing you soon!
Thank you for the perfect score! See you soon!