For the price, you’re paying for an older, dirty room in a prime location. The toilets clogged multiple times, the showers and general bathrooms were dirty and the carpet was sticky. For the money, I would recommend staying in a different hotel that is newer and cleaner.
Check in a bit slow, food just average
Rooms need electronics updated. I home is old and wasn’t working. Need plugins for iPhones in rooms.
Loud homeless people early morning
Within walking distance to so many shops and dining options in the gas lamp district.
Great location! Easy access to Gaslamp district no car needed. Will stay there again.
Vip status was not immediately recognized. Did get the room upgraded tow suite but the 2 complimentary drinks we’re giving at checkout not at the hotel restaurant/bar
Staff super friendly and helpful. Rooms nice and clean.
Impeccable customer service.
Perfect location for bar hopping, food,
The toilet paper holder was broken in room 841. There isn't a plug for curling iron and blow dryer at the mirror.
I really liked the location of the Hard Rock. The customer service was spot on. Nice to have all employees at the Hard Rock acknowledge you as you walk by. Concierge was really helpful and was also to connect via text. I am a big believer in customer service. If you have quality customer service you will grow the bussiness. I will definitely stay at the Hard Rock my next visit to San Diego.
Was a nice stay.would rwcommend it to a friend or family!!
It’s walking distance to everything! We were visiting during covid so keep in mind some restaurants do close early or are closed, not too many people that were staying there so we got free room upgrades.
Located in Downtown San Diego, Hard Rock Hotel San Diego is within a 5-minute walk of popular attractions such as Petco Park and San Diego Convention Center. This 4-star aparthotel has 420 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy dining at Nobu, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafes. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:00 AM.
Each apartment has an array of amenities, including a minibar, free local calls, and a laptop-compatible safe. A 42-inch plasma TV is available for entertainment, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an ironing board and a desk. Weekly housekeeping is available.
Hard Rock Hotel San Diego features a nightclub, an outdoor pool, and a 24-hour gym. Valet parking is offered for USD 55 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
For the price, you’re paying for an older, dirty room in a prime location. The toilets clogged multiple times, the showers and general bathrooms were dirty and the carpet was sticky. For the money, I would recommend staying in a different hotel that is newer and cleaner.
Check in a bit slow, food just average
Thank you for the review .
Rooms need electronics updated. I home is old and wasn’t working. Need plugins for iPhones in rooms.
Thank you so much for the review. We will take this feedback and forward it to our executive team. We hope to see you back soon!
Loud homeless people early morning
Thank you for your review .
Within walking distance to so many shops and dining options in the gas lamp district.
Janean Thank you for your review . Hope to see you back soon .
Great location! Easy access to Gaslamp district no car needed. Will stay there again.
Thank you for the great review .
Vip status was not immediately recognized. Did get the room upgraded tow suite but the 2 complimentary drinks we’re giving at checkout not at the hotel restaurant/bar
Hello Gerardo Thank you for your 5 Star review happy you got your upgrade and drinks. Thank you for being Expedia elite. Hope to see you soon .
We are sorry to hear that you did not have a great stay with us. We hope you give us the opportunity to earn back your trust and business.