The halls were dirty. I found a dirty napkin in front of my door and I kicked it to the next door, 2 day later when I left it was still there. There were crusty finger marks on door handles, furniture and the glass window was very dirty. The room was dusty and the floor was not clean, there was dusty bunnies here and there. There was not a singled water bottle. We usted to leave early and come back late just to sleep, I wouldn't like to spend a whole day in there.
There were greasy finger marks all over the room. The floors were very dusty, the rug was dirty with crumbs and dust. The glass sliding door for the balcony was all smudged as if it was wiped with a dirty rag, as well as the bathroom sliding door, all the handels had a thick crust of muck dustbunnies everywhere.
The location.
This was a really nice, well-appointed property with a beautiful, large pool. There was also a cute waterfall fountain by the pool. The staff were very friendly and welcoming. We especially enjoyed our interactions with the restaurant staff, including Luisa. The beds were extremely comfy. It was an overall great experience with just some minor inconveniences (water entered our room somehow and we were quickly upgraded to a room w/a pool view). It's in a busy area of Mission Valley near 2 freeways and there was freeway noise during the day but it was fairly quiet at night with the balcony door closed (in our pool-view room at least). We appreciate the hospitality and would definitely book this hotel again!
Balcony with a city view turned out to be a "mini balcony" with a view of the roofs around. No view whatsoever. Overall a pleasant overnight stay.
M/A
Great place to stay, very clean!
I did not like having the options to choose my view and additional special instructions (like double bed) to check in and be told that this is the "pool view" (behind a large tree) and there are no guarantees for special instructions when booking through a 3rd party.
Smart tv which I like it most and welcoming services.
I had to call the front desk 4 times between 1030pm and 2am - constant loud music, screaming, parties, etc. At one point I stuck my head into the hall to figure out where the noise was coming from (it was all over) and the entire hallway smelled like weed. Definitely one of the worst Marriott experiences I've had. I pay more to stay at a Marriott for comfort, I did not get it here.
You have to pay 29.00 per day for parking! To expensive. Because of Covid less staff which I understand, you had to ask for your room to be serviced.
We liked that it had clean and friendly staff and facilities. didn't like that we had to pay for parking on top of our rooms charge. Resurant was pretty limited you would think with a property that size you would have a full size restaurant . and that a lot of the amenities were still closed due to California's COVID rules
Perfect room and clean Nothing not to like all was good
Overall very nice hotel. Only downfall is 29$/day parking and no jacuzzi available.
When I booked the reservation no where on the site did it mention that parking was $29 but when I made the reservation I guess the parking was included, but still $29 is very high considering it’s a Marriott and it’s not near any points of interests. There is a good amount of parking but the parking spots are very narrow and we were driving a big truck (Dodge Ram 2500) so we had to park very far away from everyone and take two spots. Upon entering the hotel it was clean and so was our room, the only thing that was wrong in our room was that after we showered we turned it off and it leaked all night hitting a metal pan that’s on the floor and even after closing the bathroom door we could still hear it and hearing that while trying to sleep can be annoying... Also, you need your room key to get in and out of the parking lot and don’t forget to take a key with you when you check out or you’re going to be stuck in there LOL
Very clean, very nice remodeled hotel, high facility. Excellent customer service. I would recommend this hotel to my friends.
I've traveled a lot, and this was hands down one of the best hotel stays I have ever had. The staff was super helpful, the hotel was clean, there were tons of guest amenities, and the location was super easy to get to and the view from the balcony was stunning. This hotel will for sure be the hotel I stay at when I am in San Diego.
Everything needs extra pay, parking, and wifi, etc
Located in Mission Valley, San Diego Marriott Mission Valley is within a few miles (5 km) of popular sights such as Hotel Circle and Balboa Park. This 4-star hotel has 350 guestrooms and offers an outdoor pool, a gym, and a conference center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start your day off with buffet breakfast, available for a fee.
All 350 rooms provide balconies, coffee makers, and safes. Guests can expect WiFi and Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
Guests of San Diego Marriott Mission Valley have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 29.00 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a computer station.
The halls were dirty. I found a dirty napkin in front of my door and I kicked it to the next door, 2 day later when I left it was still there. There were crusty finger marks on door handles, furniture and the glass window was very dirty. The room was dusty and the floor was not clean, there was dusty bunnies here and there. There was not a singled water bottle. We usted to leave early and come back late just to sleep, I wouldn't like to spend a whole day in there.
There were greasy finger marks all over the room. The floors were very dusty, the rug was dirty with crumbs and dust. The glass sliding door for the balcony was all smudged as if it was wiped with a dirty rag, as well as the bathroom sliding door, all the handels had a thick crust of muck dustbunnies everywhere.
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Room cleanliness has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
The location.
Thank you Joan!
This was a really nice, well-appointed property with a beautiful, large pool. There was also a cute waterfall fountain by the pool. The staff were very friendly and welcoming. We especially enjoyed our interactions with the restaurant staff, including Luisa. The beds were extremely comfy. It was an overall great experience with just some minor inconveniences (water entered our room somehow and we were quickly upgraded to a room w/a pool view). It's in a busy area of Mission Valley near 2 freeways and there was freeway noise during the day but it was fairly quiet at night with the balcony door closed (in our pool-view room at least). We appreciate the hospitality and would definitely book this hotel again!
Thank you Maya for this wonderful five star review! I apologize we had issues with water in your room but am so happy we were able to address the issue before the end of your stay and make it a great stay! We cannot wait to see you back! Shannon S., Guest Services Manager
Balcony with a city view turned out to be a "mini balcony" with a view of the roofs around. No view whatsoever. Overall a pleasant overnight stay.
Thank you for this wonderful four star review! We hope you were able to enjoy all the hotel has to offer. Shannon S., Guest Services Manager
M/A
What an amazing five star review! Thank you. Shannon S., Guest Services Manafer
Great place to stay, very clean!
We love to hear when our guests have enjoyed their stay! Come back and visit us soon before summer is over! Shannon S., Guest Services Manager
I did not like having the options to choose my view and additional special instructions (like double bed) to check in and be told that this is the "pool view" (behind a large tree) and there are no guarantees for special instructions when booking through a 3rd party.
Dear Guest, Thank you for the four star review from your recent stay. I apologize for the miscommunication regarding booking at the hotel but I hope we were able to resolve the issues and that you were able to enjoy the rest of your stay! Shannon S., Guest Services Manager
Thank you for taking your time to leave us with your thoughtful feedback. Maintaining a clean atmosphere within our rooms and common areas is important and I apologize that we did not fulfill that expectation during your stay with us. These cleanliness issues have been shared with our housekeeping leaders to ensure this is an isolated incident. I hope that you will give us another chance to provide the guest experience we strive to deliver, the next time you are in the area.