Staff was poorly trained on how to troubleshoot issues. There is no bell service or housekeeping. Hotel was overbooked and staff was flustered and disorganized. We asked for more towels and they never came. There was no offer to clean our room or empty garbage. After being put in a room for 2 people (for 4 of us) we were told we would be moved. Staff never reached out and when I followed up I was told no. Horrible experience.
Very disappointed.
Older property but well kept
Good sold in fresh market was expired. Beds were not queen size, but smaller. No coffee machine in room. Noisy
Only thing I enjoyed was shower presure
There is a parking fee, when other hotels dont, no microwave in the rooms
Friendly staff and very clean rooms. Located in a centralized area closed to shops and restaurants. Few minutes from La Jolla Shores. We definitely come back next time we are in La Jolla.
This was an excellent location and I appreciate all the service. I will definitely one back for a stay.
Nice patio
‘twas great
Chose Hotel because of location but the cleanliness was not up to even normal standards, COVID-19? Telephone in room did not work. Shower did not work or drain properly. Housekeeping & maintenance personal were extremely loud and kind of rude in the room next door at 9:00 AM, which made our service dogs a bit anxious.
Located in University City, San Diego Marriott La Jolla is within a 10-minute stroll of sights such as University of California, San Diego and Westfield UTC. This 4-star hotel has 376 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 11:00 AM.
Guests can expect WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Balconies, refrigerators, and coffee makers are also standard. Housekeeping is available on request.
Guests of San Diego Marriott La Jolla have access to an outdoor pool, a 24-hour gym, and WiFi in public areas. Parking is available for USD 36.00 per night (USD 48 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
Staff was poorly trained on how to troubleshoot issues. There is no bell service or housekeeping. Hotel was overbooked and staff was flustered and disorganized. We asked for more towels and they never came. There was no offer to clean our room or empty garbage. After being put in a room for 2 people (for 4 of us) we were told we would be moved. Staff never reached out and when I followed up I was told no. Horrible experience.
Thank you for taking the time to write a review. You are right to expect better service from us, and I am gutted to learn that you did not have a positive experience. We are extremely disappointed that the service you received fell below both your expectations and our standards. This is not typical of our hotel and staff - your loyalty means a great deal to us and our team in no way intended to dismiss or diminish your concerns. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
Thank you very much for your participation. We remain at your service and we look forward to welcoming you back soon. Richard
Very disappointed.
Hello and thank you for your review. I sincerely wish I had more information regarding your comments so I can, in turn be of assistance and making things better for your next stay. I remain at your service and hope to have the opportunity to welcome you back during your next visit to the La Jolla area. Richard Uribe
We are glad to know that you enjoyed your stay. Thank you for sharing your review and high marks. We remain at your service and look forward to your return. Richard
Older property but well kept
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
Good sold in fresh market was expired. Beds were not queen size, but smaller. No coffee machine in room. Noisy
Thank you for taking the time to share your honest feedback. We are disheartened to hear that we fell short in so many areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and I can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
Only thing I enjoyed was shower presure
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.
There is a parking fee, when other hotels dont, no microwave in the rooms
Dear Valued Guest, Thank you for your positive review! We are so excited to hear you enjoyed your stay. We appreciate the feedback and hope to host you again in the future.
Thank you very much for your review and for your high marks. We look forward to welcoming you back soon! Richard