2/10 Terrible
Darcie
Jun 28, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It has a free shuttle to Coronado island every hour. There is a ferry about 10 minute walk also to Coronado. Shops within 20-30 minute walk. It is located near a music pavilion so you hear that all night. You are at the farthest end of the area that has restaurants and shopping so it is a hike to get into the thick of it. It’s basically a long walk but too short for an uber, and the bike taxis are $30 just to go 2 miles. It is very expensive upwards from $450/ night. The good is sub standard- they burned two appetizers. The restaurant manager made a huge deal about me sending two appetizers back which were burnt telling me they had photographed them. It was embarrassing! A couple items were removed from my room and they provided a $50 credit but did nothing to secure my room moving forward. The front desk could not extend my stay by one night at check in since it was booked through a third party. They insisted i use their app to book an entirely new room reservation! They refused to assist with Hilton honors points- again insisting i call a phone number. The front desk is severely incompetent. Hilton has no interest in customer satisfaction and they need a complete overhaul top to bottom. I have never been treated so badly ! And at $450/ night! The layout is not convenient- you have to walk outside and around the building to get to Starbucks etc, the pool is located far from the elevators and you have to walk through various lobbies to get to it. No room service. Room plain
Darcie
Stayed 4 nights in Jun 2025
