They charged $12 per night for parking the car, while I was staying there the front staff guy in early morning shift was rude to me every time I saw him. I would not staying there again or recommend to anyone either.
Elevators not working had not been working for sometime I’m 55 years has to take stairs an they stunk !! Family room is for kids had bunk beds a n table an chairs that are for 5 year olds small asked if they had diffrent they said all are like that ..... I had for teen boys 13 to 17 so there is nothing for older families .... television horrible with glitches direct tv is certain Chanell..... light in bathroom did not work for mirror .... asked for rollaway or coy an they don’t have ... got chair instead .... likes the free cookies but had face done when I would ask for 6 since there was 6 of us .... for the price it was completely unacceptable!!!! It is a disgrace .... the mattress was broken upon arrival they replaced an no one came back to make the bed ... we had left for a game an figured they would replace a redo ....
Location was good. Property was older. Not many upgrades. Tub was stained. Blower dryer was broken, elevators were out the etire stay. Staff was absolutely wonderful!
Love there warm cookies and when we stayed the had movie night at the pool.
For a 4 star hotel this placeis seriously lacking. From the busted out floor lights in the parking garage to the sewage smell every time you used the bathroom sink it just left me disgusted. Room service dishes sat in the hallway for 10 to 12 hours. Calls to housekeeping for more towels sometimes took hours if they were ever handled. The traffic noise from the highway woke us up at all hours of the night along with our neighbors tvs.
The atmosphere was great, the coffee cart in the morning was wonderful and the staff was very pleasant
I love the cookies and restaurant. The bar and pool wad awesome.
NICE staff and amenities. it is off on a all hotel strip so if you want to do anything you have to drive or get a car.
I am giving 4 stars instead of 5 because they overbooked and didn't have a room for us. They were very accommodating since they made an error and paid for our stay at another hotel; however, it was almost 40 miles away. They upgraded our room for the next night, waived our parking, and gave us some credit for the restaurant so breakfast was free. I would definitely go back.
Area was great, 10 minutes from everywhere but the area itself not much around walking distance. They put us in a room near the elevator that shook the whole room, we had to ask for a change. The front desk agent wasn't very customer service driven
Nice hotel great for families. My children enjoyed the pool. Very clean.
My room had a sofa bed. Which I wanted to use. But when I got ready to use I notice it still had old sheets. So I notify the staff they took long to come in with new sheets so I took them off and notice the old sheets had big blood stains . That was so gross. I also notice my room towels had old blood stains . I will not be booking at this location.
Located in Mission Valley, DoubleTree by Hilton San Diego - Hotel Circle is adjacent to Hotel Circle with other popular attractions like Old Town San Diego State Park within a couple of miles (3 km). This 219-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning off right with full breakfast served for a fee.
The 219 rooms have an array of amenities, including balconies, MP3 docks, and sofa beds. Guests can expect WiFi, wired Internet, and 32-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free weekday newspapers are also available.
Guests staying at DoubleTree by Hilton San Diego - Hotel Circle enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 24 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and express check-out.
They charged $12 per night for parking the car, while I was staying there the front staff guy in early morning shift was rude to me every time I saw him. I would not staying there again or recommend to anyone either.
Dear Anonymous, I'm very sorry that you did not enjoy your stay with us. I regret any lapses in hospitality that you encountered. We value all your feedback and hope that you will reconsider a return visit. We'd love the opportunity to leave you with a more favorable impression. Sincerely, Justin Gentry General Manager
Elevators not working had not been working for sometime I’m 55 years has to take stairs an they stunk !! Family room is for kids had bunk beds a n table an chairs that are for 5 year olds small asked if they had diffrent they said all are like that ..... I had for teen boys 13 to 17 so there is nothing for older families .... television horrible with glitches direct tv is certain Chanell..... light in bathroom did not work for mirror .... asked for rollaway or coy an they don’t have ... got chair instead .... likes the free cookies but had face done when I would ask for 6 since there was 6 of us .... for the price it was completely unacceptable!!!! It is a disgrace .... the mattress was broken upon arrival they replaced an no one came back to make the bed ... we had left for a game an figured they would replace a redo ....
To our valued guest, I deeply apologize for the poor experience you had while staying with us this past weekend. Rest assured that we have taken a long look at the issues you have mentioned and we are taking steps to improve on all levels. Thank you for taking the time to give us your honest feedback, without which we could not improve. Sincerely,
Location was good. Property was older. Not many upgrades. Tub was stained. Blower dryer was broken, elevators were out the etire stay. Staff was absolutely wonderful!
We apologize for the inconvenience of the elevators and appreciate your patience and understanding. We will work through these issues and hope to see you back again soon, so you can see how we have improved. Thank you,
Love there warm cookies and when we stayed the had movie night at the pool.
For a 4 star hotel this placeis seriously lacking. From the busted out floor lights in the parking garage to the sewage smell every time you used the bathroom sink it just left me disgusted. Room service dishes sat in the hallway for 10 to 12 hours. Calls to housekeeping for more towels sometimes took hours if they were ever handled. The traffic noise from the highway woke us up at all hours of the night along with our neighbors tvs.
The atmosphere was great, the coffee cart in the morning was wonderful and the staff was very pleasant
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
Dear Anonymous, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Justin Gentry General Manager