Only downside is when you book 2 rooms together you expect them to be in vicinity to eachother at least .. we were expecting connecting rooms and the most they could do was get us on same floor
Area is super quiet , hotel is very clean , feels new
The hotel is ok
I liked the convinces of a restaurant being right in the hotel
Great location and place to stay !
Staycation from hell from 8/2 to 8/7. Rm 938 Day 2 (8/3 at 8:20PM) I asked the hostess at the Arterra restaurant if we can sit at one of the empty tables on the patio for dinner. The patio was totally empty. She said she will send a server. I explained to her that we ordered food from Door Dash. I asked her again if it would be ok and she kindly gave permission. However, less than 10 minutes later Noe Martinez came and asked me and my 5 years old daughter to leave. He said he is the restaurant manager and the hostess “misunderstood the request”. Noe Martinez was very rude and totally unprofessional. He never apologized for rudeness. Day 3: asked front desk to have the room cleaned. We were out from noon till 10PM and were shocked to find the room not cleaned. The trash basket was over flowing. No shampoo, clean towels, etc. Day 4: I asked the front desk staff twice to correct charges on my room account. The same man promised me on two separate days to correct the internet charges but never did. I am Silver Bonvoy member and supposed to receive free internet service which I did the first three days of our stay. This man did the check out for us on 8/7 at 8:30AM. The Marriott hotel charged my credit card $150 actual charge (not pending) and $10.29. Both charges were inaccurate. I called the Marriott Del Mar and they promised to refund the charges. Three days later, I found out they only refunded the $150. Terrible service and incompetent management.
The people staying in the room next to us continued to knock and rattled the shared door nob between our rooms. The hotel was booked so we couldn't move, would have liked a better resolution to the issue, but other than that the stay was decent.
The staff was very friendly and very helpful.
Very clean and all the restaurants were open. Pool and hot tub were open and clean. We had a neighbor with a barking dog that didn't get resolved after three calls to the front desk. They offered for us to move rooms on the final night, but it was already after 10pm. They did comp our parking.
Location was great as hotel is close to freeway(s), shops, and restaurants. Staff was friendly and responsive. Hotel was clean and social distancing guidelines were followed.
The staff is excellent and attentive. The facility is exceptionally clean
Cleaning staff did not wear face masks in the hallways.
Very nice and clean nice staff will go back again
Located in Carmel Valley within a 15-minute walk of Torrey Pines State Natural Reserve, San Diego Marriott Del Mar is within a few miles (5 km) of Torrey Pines State Beach. This 284-room, 4-star aparthotel has a restaurant, an outdoor pool, and a gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Each apartment is air-conditioned and has an array of amenities, including a refrigerator, a coffee maker, and free newspapers. A Smart TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and the bathroom offers a soaking tub, a hair dryer, and designer toiletries. Other standard amenities include free local calls, a video-game console, and a safe. Housekeeping is available on request.
Guests staying at San Diego Marriott Del Mar enjoy an outdoor pool, a gym, and WiFi in public areas. Valet parking is available for USD 35 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
Only downside is when you book 2 rooms together you expect them to be in vicinity to eachother at least .. we were expecting connecting rooms and the most they could do was get us on same floor
Area is super quiet , hotel is very clean , feels new
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
The hotel is ok
Good day, I would like to thank you for the review, really appreciate the feedback. I do apologize if there was any issues that occurred.
I liked the convinces of a restaurant being right in the hotel
Dear Sesaria, Thank you so much for submitting your rating of our hotel. We look forward to hosting you in the furture.
Great location and place to stay !
Dear Valued Guest, First I would like to thank you for choosing the Marriott Del Mar for your accommodation needs and let you know that we appreciate the opportunity to serve you. I also want to thank you for the positive feedback you shared with us today and for letting us know that our guest service made a positive impact on your stay while you were with us here at Marriott Del Mar. Our service culture at the Marriott Del Mar has always been to ensure a positive guest experience for any and all travelers who have chosen to stay with us. For this reason we are always striving to create a unique, positive, and unforgettable experience that will not only be a lasting memory for you and your family but will also inspire you to return to our lovely property again and again. Thank you again for sharing your positive comments with us about your experience here at the Marriott Del Mar and we hope that you will recommend us to your family, friends, and colleagues for their travel accommodation needs. Have a wonderful day
Staycation from hell from 8/2 to 8/7. Rm 938 Day 2 (8/3 at 8:20PM) I asked the hostess at the Arterra restaurant if we can sit at one of the empty tables on the patio for dinner. The patio was totally empty. She said she will send a server. I explained to her that we ordered food from Door Dash. I asked her again if it would be ok and she kindly gave permission. However, less than 10 minutes later Noe Martinez came and asked me and my 5 years old daughter to leave. He said he is the restaurant manager and the hostess “misunderstood the request”. Noe Martinez was very rude and totally unprofessional. He never apologized for rudeness. Day 3: asked front desk to have the room cleaned. We were out from noon till 10PM and were shocked to find the room not cleaned. The trash basket was over flowing. No shampoo, clean towels, etc. Day 4: I asked the front desk staff twice to correct charges on my room account. The same man promised me on two separate days to correct the internet charges but never did. I am Silver Bonvoy member and supposed to receive free internet service which I did the first three days of our stay. This man did the check out for us on 8/7 at 8:30AM. The Marriott hotel charged my credit card $150 actual charge (not pending) and $10.29. Both charges were inaccurate. I called the Marriott Del Mar and they promised to refund the charges. Three days later, I found out they only refunded the $150. Terrible service and incompetent management.
Dear Valued Guest, First I would like to thank you for choosing the Marriott Del Mar for your accommodation needs and let you know that we appreciate the opportunity to serve you. I also want to apologize if our service had fallen short of your expectations in any way but would like to assure you that the guest service culture here at the property is all about proactively providing a positive experience for our guest from the point of check in to the departure point of check out without complications or issues of any kind. Your issue/concerns will be shared with the correct departments as a learning opportunity so that others will not experience similar conditions or the same issues that had a profound effect on your stay with us. We hope that you do not take what happened as a reflection of the service here at the Marriott Del Mar. Have a wonderful day and may all your stays be safe and memorable. Hospitably Yours, Marriott Del Mar
The people staying in the room next to us continued to knock and rattled the shared door nob between our rooms. The hotel was booked so we couldn't move, would have liked a better resolution to the issue, but other than that the stay was decent.
First of all I would like to thank you for your feedback. I sincerely apologize about the experience. Hope we can make this better for you on your next visit. I will definitely address the issue with my Manager. Thank you again for your visit.
Thank you for your feedback Thank you again for staying with us. Looking forward to have you again. Have a great holiday.
The staff was very friendly and very helpful.
Thank you for your feedback. Looking forward to have you on your next visit. Thank you again for staying with us.
Good day, thank you for the response and we do highly apologize for the inconvenience. We do understand the frustration, and we will make sure that your review is taken into deep consideration and also report to the correct department. Once again, accept my sincere apologies. If travels bring you to San Diego once more, we hope you will give us another opportunity to serve you.