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Extended Stay America San Diego - Sorrento Mesa

2.5 out of 5.0

Recent guest reviews

Staff was unprofessional and room was not thoroughly clean. Counter was not wiped down and there was a dirty sock on the curtain rail. Won’t stay again.

Great location for visiting UCSD. The price was reasonable and I liked the fridge and microwave.

Always a clean, excellent stay. We have stayes here multiple times and we will be back!

Pretty run down. Basically a motel. Just know going in to it that you are getting a motel. There was no one at the front desk when I got there for like 15 minutes. Breakfast was just all sugary packets of artificial sweets.

Nice, economic, clean and close to everything! On a quiet side of the major street.

So dirty. Previous guest’s trash still in room. Carpet stained, hair in towels, mirror dirty. Handprints on doors and walls. Most surfaces were sticky. Full kitchen had zero cookware and so was completely useless.

Nice location, clean surroundings. Rooms are also clean.

This hotel is great for business or leisure travel. No unnecessary amenities. Just a place to stay with breakfast. Great location and definitely quiet. I got very good sleep here. Watch out for hidden charges though.

They need a better AC it makes too much noise , it goes off and on too much, I was not able to sleep because of the noise

Other than good location, yt's overpriced for it's quality. The room is old. Won't go again or recommend to friends. Only muffins and energy bars for breakfast.

Smellly room. needed to go to desk 3 times for a simple iron. (First 2 did not work). only 1 pillow. very smelly. run down. WiFi so slow as to be unuseable. VERY cheap constructuion so you can hear everything in every room around you. Didn't even have a glass for water. No coffe machine. / NO WAY is this a 2.5 star. 1.5 star at best. Only positive thing to say is that staff was supportive but they cant make the place liveable. Really, worst US hotel ive stayed in within the last few years.

bathroom tub was flaking, tub faucet dripped all night and there was rust all over the tub. the room smelt bad and room was dirty.

9880 Pacific Heights Blvd San Diego CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Sorrento Valley, Extended Stay America San Diego - Sorrento Mesa is 3 mi (4.8 km) from Torrey Pines State Reserve and within a 10-minute drive of other popular attractions like University of California-San Diego. This 135-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Weekly housekeeping is available.


Property features

At Extended Stay America San Diego - Sorrento Mesa, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has barbecue grills.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Extended Stay America San Diego - Sorrento Mesa

Everyone (26) Couples (10) Business (13) Family (9) Other (3) Friends (3)
3
Partner Couples Families

Staff was unprofessional and room was not thoroughly clean. Counter was not wiped down and there was a dirty sock on the curtain rail. Won’t stay again.

By on May 27, 2019

Review comment responded on May 28, 2019

Dianna, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management

4
Everyone

By on May 10, 2019

4
Everyone

By on Apr 30, 2019

5
Families

Great location for visiting UCSD. The price was reasonable and I liked the fridge and microwave.

By on Apr 8, 2019

Review comment responded on Apr 8, 2019

Thank you for your fantastic review of Extended Stay America. We are glad you found us to be a good value and that you were pleased with our convenient location. It's also nice to know you liked the fully-equipped kitchen in your room. Thank you again for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

1
Everyone

By on Apr 5, 2019

Review comment responded on Apr 8, 2019

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

4

By on Apr 2, 2019

Review comment responded on Apr 8, 2019

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management

4
Everyone

By on Mar 14, 2019

Review comment responded on Apr 18, 2019

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management

5
Families

Always a clean, excellent stay. We have stayes here multiple times and we will be back!

By on Mar 13, 2019

Review comment responded on Mar 13, 2019

Thank you for staying at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your loyalty and look forward to seeing you again soon. Sincerely, Hotel Management

4
Everyone

By on Mar 12, 2019

Review comment responded on Apr 18, 2019

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

2
Partner Couples Business Business Travelers

Pretty run down. Basically a motel. Just know going in to it that you are getting a motel. There was no one at the front desk when I got there for like 15 minutes. Breakfast was just all sugary packets of artificial sweets.

By on Feb 28, 2019

Review comment responded on Mar 1, 2019

We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management

Extended Stay America San Diego - Sorrento Mesa

9880 Pacific Heights Blvd, San Diego, CA 92121