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Extended Stay America San Diego - Sorrento Mesa

2.5 out of 5.0

Recent guest reviews

Nice clean and spacious hotel room. Convenient parking. Basic breakfast - coffee and snack bars/plastic-wrapped muffins/oatmeal packets.

Breakfast is TERRIBLE. Literally there was Nothing to eat. Comfort INNs are the better than what you provide.

I was pleased with my stay here. the room was clean, and well put together. The area was nice and quiet and the staff was very polite and professional.

My sons ages 21 and 17 stayed at this hotel while checking out colleges on the West Coast for the 17-year-old. The younger one woke up the first morning covered in bedbug bites. The hotel staff paid for them to use the commercial dryers to sanitize all their belongings. They put everything including backpacks and shoes into the dryer for 30 minutes at high temperature. The dryer melted their shoes . The hotel staff did not offer to reimburse their bill or provide any other assistance. Pictures show bedbug bites on his face and arm. He also had them on his thighs and torso.Big thumbs down

The location was great close to many attractions. It lacked some of the amenities of other hotels have. It's more of a monthly or weekly place.

For access to Torrey Pines without the usual TP price tag, this hotel is great. Nice amenities too. Otherwise, the bathroom was not well cleaned. Staff was notified but seemed disinterested conveying an attitude. Also don't overlook the fact that there is no room service because people usually stay for an extended period of time. Not sure about that logic at all! Knowing these two things in advance will help you manage your expectation should you opt to yield to thrift over a modicum of nornal hospitality.

Overall stay was ok... However, work up to brush my teeth and saw a huge roach in the bathroom. He ran under the sink. Totally disgusted me. First bed bugs and now a roach. For the money you pay to sleep here rooms should be cleaner.

Had to be in La Jolla early the next morning but didn't want to spend too much. This hotel was perfect. Nice decor, well maintained and cared for. Immaculate really. Convenient location not too far off the 805 and a quick trip (1 more exit) to the heart of La Jolla (UTC mall and UCD Medical Ctr). The closet covered with a hanging drape was a bit off-putting. The mattress could be more comfortable. These two flaws are relatively minor in the context of an immaculate, well cared-for, pleasant looking hotel at a very reasonable price. We will return.

Extended Stay America is an affordable hotel with a pleasant atmosphere. Air conditioning systems are a little outdated. But the kitchen comes in handy :)

It was in a good location and staff was great. Gonna come back

Staff was very friendly However they make every attempt possible to have you out by 11am Was called once at 10 And the maids knocked on the door 3x. Kind of unpleasant

I went to this hotel for some quiet in order to get some work completed. While the staff was courteous and the hotel was quiet, The bed was infested with bed bugs. Luckily I saw them before passing out as these little creatures are known to venture only at night. I ended up sleeping on the floor... Not happy about this hotel.

I had multiple issues with this hotel. First they provided a smoking room instead of a non-smoking room. Next day i got to move to non-smoking room. Still the towel are having smoking smell.They had so many delays to provide the kitchen utensils. Finally after 3 reminders they gave the kitchen utensils and it was not properly cleaned. I will not recommend this hotel to my friends.

Perfect time visiting my family. Perfect location to take them to eat

I have stayed in hotels from different star levels. This certainly deserves an average rating. The only negative experience I encountered was a leak issue in the bathroom. The hotel staff promptly resolved issue, however, the leak repair was ""redone" the following day without my consent. In other words, my hotel room was re-accessed without prior notice. Their complimentary breakfast was somewhat disappointing, they call it "grab and go", and literally that's all you get...nothing hot, no orange juice...just grab yourself a partially ripe fruit or granola bar and that's it. What a way to begin a new day in paradise!

When I stayed my room didnt have any hot water. it made my stay very uncomfortable

Had an outstanding trip at the extended stay. I will recommend to friends and family

Had to wait 20 minutes before anyone came to front desk - even with calling the front desk. Went to room - dirty, smelly and sticky. Tub was black. No parking by room. Went back to front desk - answer to all my concerns - no joke! "We cater to business people." Now what did that have to do with my concerns????

Nice location and had clean rooms. Nice staff. Dogs are welcome also

My daughter and I spent the 4th of July weekend. The hotel is in a nice business location. Seems perfect for a traveling business person. The price was right for what I wanted to spend. However the "non-smoking" room had clearly been smoked in and the bed was one of the most uncomfortable I've slept on. It was nice to have a refrigererator with a freezer. The front desk clerk was very nice and even printed tickets to game for us.

9880 Pacific Heights Blvd San Diego CA

Located in Sorrento Valley, Extended Stay America San Diego - Sorrento Mesa is within a 15-minute drive of University of California-San Diego and Birch Aquarium. This 135-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. VA Medical Center is also nearby.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

The 135 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America San Diego - Sorrento Mesa offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This hotel also has barbecue grills.

Guest reviews for Extended Stay America San Diego - Sorrento Mesa

Everyone (4) Business (13) Couples (8) Family (6) Other (3) Friends (3)
4

convenient location for our ucsd visit

Everyone

Nice clean and spacious hotel room. Convenient parking. Basic breakfast - coffee and snack bars/plastic-wrapped muffins/oatmeal packets.

By on Apr 10, 2017

Review comment responded on Apr 12, 2017

Thank you for taking the time to share your feedback with us. We are glad our location was perfect for your plans and that you enjoyed our clean facilities. We hope Extended Stay America - San Diego - Sorrento Mesa will be your first choice every time you visit this area. Sincerely, General Manager

3
Everyone

Breakfast is TERRIBLE. Literally there was Nothing to eat. Comfort INNs are the better than what you provide.

By on Apr 4, 2017

Review comment responded on Apr 6, 2017

Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices.  Your comments about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.  We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, General Manager

4
Everyone

I was pleased with my stay here. the room was clean, and well put together. The area was nice and quiet and the staff was very polite and professional.

By on Oct 3, 2016

Review comment responded on Oct 5, 2016

Thank you for selecting Extended Stay America - San Diego - Sorrento Mesa for your visit and for sharing your comments. We are glad that you liked our courteous associates and your well-maintained room. Thanks again for being our guest, we look forward to your next stay! Sincerely, General Manager

1

bedbugs!

Everyone
Red bed bug bites. Yuck That's not acne. Bed bug bites on his face!

My sons ages 21 and 17 stayed at this hotel while checking out colleges on the West Coast for the 17-year-old. The younger one woke up the first morning covered in bedbug bites. The hotel staff paid for them to use the commercial dryers to sanitize all their belongings. They put everything including backpacks and shoes into the dryer for 30 minutes at high temperature. The dryer melted their shoes . The hotel staff did not offer to reimburse their bill or provide any other assistance. Pictures show bedbug bites on his face and arm. He also had them on his thighs and torso.Big thumbs down

By , from Arlington Virginia on Aug 19, 2016

Review comment responded on Aug 23, 2016

Upon hearing any information about potential bugs we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe this is an isolated incident, we thank you for letting us know so we could have our pest control company come to investigate and treat as a precaution based on your feedback. We apologize for the minimal concern displayed by one of our staff members. We would like to have another opportunity to impress you on your next visit with us. Sincerely, General Manager

4

good for the price

Singles

The location was great close to many attractions. It lacked some of the amenities of other hotels have. It's more of a monthly or weekly place.

By on Dec 10, 2015

3

just a tad better than meh.

BusinessTravelers

For access to Torrey Pines without the usual TP price tag, this hotel is great. Nice amenities too. Otherwise, the bathroom was not well cleaned. Staff was notified but seemed disinterested conveying an attitude. Also don't overlook the fact that there is no room service because people usually stay for an extended period of time. Not sure about that logic at all! Knowing these two things in advance will help you manage your expectation should you opt to yield to thrift over a modicum of nornal hospitality.

By on Nov 23, 2015

5

cleanliness needs work

BusinessTravelers

Overall stay was ok... However, work up to brush my teeth and saw a huge roach in the bathroom. He ran under the sink. Totally disgusted me. First bed bugs and now a roach. For the money you pay to sleep here rooms should be cleaner.

By on Jun 7, 2015

5

great stay on a budget

BusinessTravelers

Had to be in La Jolla early the next morning but didn't want to spend too much. This hotel was perfect. Nice decor, well maintained and cared for. Immaculate really. Convenient location not too far off the 805 and a quick trip (1 more exit) to the heart of La Jolla (UTC mall and UCD Medical Ctr). The closet covered with a hanging drape was a bit off-putting. The mattress could be more comfortable. These two flaws are relatively minor in the context of an immaculate, well cared-for, pleasant looking hotel at a very reasonable price. We will return.

By on May 18, 2015

4

comfy stay

Couples

Extended Stay America is an affordable hotel with a pleasant atmosphere. Air conditioning systems are a little outdated. But the kitchen comes in handy :)

By on Apr 22, 2015

4

great time away

Couples

It was in a good location and staff was great. Gonna come back

By on Apr 6, 2015