Room was not ready and had no towels in the room. AC was not working well in one of the rooms. Had a friendly staff.
Stayed in the executive suite with pool views for my anniversary weekend. The greenery made it feel like we weren’t even in San Diego (were from here) but somewhere tropical and beautiful. Really wish the room service was working or at least the restaurant was open on Sundays but despite a lot of the amenities being stopped due to COVID (only the pool and business center were open) I still think this place is worth the money. CLEAN (big emphasis on this), friendly staff, and beautiful. Just a heads up the carpet doesn’t look as bad in person and if the suite with pool views is available you should definitely book it. Can’t wait to stay here again!!!!
Overall good stay. The fridge was outside of the room and I had to bring it in. That was a first for me. Close to the beach, gas, freeway and fast food.
They charge daily for parking. They didn't clean the room every day.
Found a toe nail clipping on our room floor, then a big on my plate from breakfast. Told manager said he’d take care of us, they sent someone to clean the room. Found the same piece of hair in shower the next day!
Close to my family we were visiting, disappointed in broken shower and then had to move rooms with miscommunication of staff to us of having to move rooms. Charged for parking and no free continental breakfast.
Clean, comfortable and conveniently located to where I was working.
The room service was good and the hotel was good nice clean the food was amazing
It was a nice hotel, the local shuttle was a very nice perk.
The pool and lounge chair area was very well designed, relaxing. Lots of chairs, tables, nice pool. Our bathroom had a sliding door which didn't close. It was reported upon check-in but never fixed. So you had to go to bathroom and shower with door wide open.
Staff was very friendly and the decor was nice. Bed was comfy and overall a great experience. Only complaint is that it advertised a refrigerator and our room didn’t have one.
Great place! Super friendly stand big spacious rooms. Only down side they dont have refrigerators in all the rooms so you'd have to request one with it.
Bed was amazing. Very happy with this hotel. Slept like a baby.
Located in Carmel Valley within a 15-minute walk of Torrey Pines State Reserve, DoubleTree by Hilton San Diego - Del Mar is within a few miles (5 km) of Torrey Pines State Beach. This 3.5-star hotel has 224 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 11 AM.
All of DoubleTree by Hilton San Diego - Del Mar's 224 rooms are air-conditioned and have an array of amenities, including sofa beds, coffee makers, and free weekday newspapers. 43-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Safes, phones, and ironing boards are also standard.
DoubleTree by Hilton San Diego - Del Mar features an outdoor pool, a children's pool, and a 24-hour fitness center. If you drive, self parking is USD 15.00 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Additional amenities include a spa tub, free WiFi in public areas, and conference space.
Room was not ready and had no towels in the room. AC was not working well in one of the rooms. Had a friendly staff.
Thank you for the wonderful rating and for sharing your feedback with us. Safe travels and please visit us again soon.
Stayed in the executive suite with pool views for my anniversary weekend. The greenery made it feel like we weren’t even in San Diego (were from here) but somewhere tropical and beautiful. Really wish the room service was working or at least the restaurant was open on Sundays but despite a lot of the amenities being stopped due to COVID (only the pool and business center were open) I still think this place is worth the money. CLEAN (big emphasis on this), friendly staff, and beautiful. Just a heads up the carpet doesn’t look as bad in person and if the suite with pool views is available you should definitely book it. Can’t wait to stay here again!!!!
We greatly appreciate your kind words and high marks! We certainly agree that our Executive Suites, overlooking our resort-style pool, provide a unique experience. I'm pleased to know that this added to your anniversary getaway despite these trying times. We look forward to reopening our restaurant as soon as public health mandates permit, though we presently serve from 5:00PM to 9:30PM Tuesday through Saturday on our pool-facing outdoor terrace. We hope to see you again soon!
Overall good stay. The fridge was outside of the room and I had to bring it in. That was a first for me. Close to the beach, gas, freeway and fast food.
We appreciate your feedback and are happy that you had a positive stay with us overall and that you were pleased with our location and accessibility to the ocean and surrounding area. We are limiting our staff's accessibility into the guest rooms to limit potential exposure to guests and staff. Once the room is clean and certified, we do no longer enter the room.
They charge daily for parking. They didn't clean the room every day.
Apologize your experience was not what you had hoped. The information is shared so individuals can make the best decision prior to purchase on the booking channels. With current COVID environment, we are doing our part by limiting staff entering guest rooms which is becoming an industry norm so to support clean and safe standards.
Found a toe nail clipping on our room floor, then a big on my plate from breakfast. Told manager said he’d take care of us, they sent someone to clean the room. Found the same piece of hair in shower the next day!
I'm sorry to hear that our efforts to Make It Right did not fully address your concerns. In the future, I encourage you to share this sentiment during your stay - if we do not resolve issues to your expectation, let us know so we can find more suitable solutions. I shared these challenges with our Executive Housekeeper so we can improve upon our attention to detail. Safe travels!
Thank you for the five stars! We hope you will choose us again whenever your travels bring you back to San Diego!
Close to my family we were visiting, disappointed in broken shower and then had to move rooms with miscommunication of staff to us of having to move rooms. Charged for parking and no free continental breakfast.
Thank you for taking the time to share your comments with us. We're sorry to hear about the broken shower in your room and that there was miscommunication with our staff about having to move you. We appreciate your feedback and hope you will give us another chance to craft a far superior experience together.
Clean, comfortable and conveniently located to where I was working.
Thank you for the review! We appreciate your comments and hope to see you again soon whenever you are back in the area.
The room service was good and the hotel was good nice clean the food was amazing
Thank you for the compliments on our room service and food! Glad you enjoyed it and we look forward to welcoming you back.
I'm sorry to hear that you encountered some challenges during your stay, but appreciate you bringing them to our attention so we can do better! We appreciate too your compliments to the staff. We strive daily to create a warm and welcoming environment. We hope to see you again soon!