Very nice for the price point. Staff very attentive. Didn't appreciate paying for parking. Food was good and not over priced. Restaurant staff were excellent every day went out of their way. Area has lots to do and close to beach and many restaurants and shopping.
The front desk was not ready to check us in on arrival despite having called them in advance. The AC in our room was not working in the crazy San Diego heat. It was a terrible experience all in all.
No one wesr mask indide the hotel ( they claim that mask is required inside hotel). The room is old. The restroom door can not even lock and hard to pull to close when hand is wet
Elevators were malfunctioning. Long waits to get up and down from our fourth floor room. Used the stairs twice after waiting for several minutes.
Love the central location. The pool area, the bar and restaurant but mostly the warm staff.
We stayed just for a night and our overall stay was great. The pool is very nice and the breakfast was good. Everything was really nice.
The room was mostly clean. There was a dark stain on one towel and the sheets, and some pieces of plastic clothing tags on the floor (looks like they maybe forgot to vacuum?). I was also in a room between two other rooms that can all connect, and this meant I could hear my neighbors easily. Its worth checking on this before you stay because I could hear everything my neighbors said and watched during the day. The staff was friendly and helpful, and helped me out with a few things that were not necessary but very much appreciated. The only real issue I had was that there are no fridges in the rooms. You can apparently ask for them if you're there long enough, but when you stay at a Hilton, you expect the basic room furnishings. I didn't even think to check if the room had a fridge because I've never stayed anywhere that didn't, so lesson learned! All in all, a decent place to stay, close to Torrey Pines beach, and far enough from the city that I was able to avoid traffic for most of my excursions.
good location, spacious rooms. I would stay here again
Rooms weren’t up to par for the rate. Nothing is complementary compared to other Hilton properties
Great place to stay! Quiet and convenient! No complaints
To start off, the front desk was so welcoming and friendly.
No food to be found anywhere within walking distance
Located in Carmel Valley within a 15-minute walk of Torrey Pines State Reserve, DoubleTree by Hilton San Diego - Del Mar is within a few miles (5 km) of Torrey Pines State Beach. This 4-star hotel has 224 guestrooms and offers an outdoor pool, free in-room WiFi, and a spa tub.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
All of DoubleTree by Hilton San Diego - Del Mar's 224 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and safes. 43-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones, ironing boards, and desks are also standard.
At DoubleTree by Hilton San Diego - Del Mar, guests enjoy features like an outdoor pool, a children's pool, and a spa tub. If you drive, self parking is USD 15.00 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Very nice for the price point. Staff very attentive. Didn't appreciate paying for parking. Food was good and not over priced. Restaurant staff were excellent every day went out of their way. Area has lots to do and close to beach and many restaurants and shopping.
The front desk was not ready to check us in on arrival despite having called them in advance. The AC in our room was not working in the crazy San Diego heat. It was a terrible experience all in all.
Thank you for staying with us and providing some valuable feedback. I'm sorry to hear that your stay was less than stellar. We will review your comments to ensure we improve our service going forward. In addition, we will have our Engineering team inspect the HVAC unit to ensure it is properly running. Thank you again for staying with us and providing some valuable feedback.
Thank you for taking the time to rate your experience with us. We hope you will join us again so we can craft a more perfect stay together. Until then, safe travels!
No one wesr mask indide the hotel ( they claim that mask is required inside hotel). The room is old. The restroom door can not even lock and hard to pull to close when hand is wet
Sorry to here about your negative experience here at DTDM we will be working hard to correct those actions and hopes you give us another chance.
Elevators were malfunctioning. Long waits to get up and down from our fourth floor room. Used the stairs twice after waiting for several minutes.
Sorry to here about your negative experience here at DTDM we will be working hard to correct those actions and hopes you give us another chance.
Love the central location. The pool area, the bar and restaurant but mostly the warm staff.
We appreciate your kind words regarding the efforts and disposition of our dedicated staff. We strive daily to craft a warm and welcoming environment for every guest, with every stay. Please come visit us again soon.
We stayed just for a night and our overall stay was great. The pool is very nice and the breakfast was good. Everything was really nice.
We appreciate your compliments on the quality of our hotel. We look forward to expanding upon our breakfast offerings as it becomes safer to dine indoors, as well as implementing pool services as we move into the summer months. Please consider us again for future escapes out to the Del Mar coast.
We appreciate the high marks! We hope to welcome you back soon for another great stay.
The room was mostly clean. There was a dark stain on one towel and the sheets, and some pieces of plastic clothing tags on the floor (looks like they maybe forgot to vacuum?). I was also in a room between two other rooms that can all connect, and this meant I could hear my neighbors easily. Its worth checking on this before you stay because I could hear everything my neighbors said and watched during the day. The staff was friendly and helpful, and helped me out with a few things that were not necessary but very much appreciated. The only real issue I had was that there are no fridges in the rooms. You can apparently ask for them if you're there long enough, but when you stay at a Hilton, you expect the basic room furnishings. I didn't even think to check if the room had a fridge because I've never stayed anywhere that didn't, so lesson learned! All in all, a decent place to stay, close to Torrey Pines beach, and far enough from the city that I was able to avoid traffic for most of my excursions.
We're sorry to hear about the challenges you encountered during this recent stay. We appreciate this feedback and will review with our staff, to ensure we pay mind to details and exceed expectations in terms of cleanliness. We will examine the communication and process for providing refrigerators to our guests. We hope to welcome you back for a more positive experience the next time you travel out to North County San Diego. Safe travels!
Thank you for staying with us and providing some positive feedback. I do sincerely apologize about the parking charge. Unfortunately, San Diego deems parking as a premium amenity, so all the hotels in our area charge for parking. I am glad to hear you enjoyed the food and restaurant staff! Thank you again for staying with us and providing some positive feedback.