The bathtub in one of two rooms we reserved was dirty, which we understand can happen as the cleaning team has a lot to keep track of. The issue was when we called from the front desk the person who answered asked what time we checked and why we were just calling now, as four hours had elapsed. The backstory should have been inconsequential, but we checked in and then immediately had to leave for a family engagement so we didn’t use the shower. Upon calling instead of someone being apologetic they put it back on us, and said if we had a problem we should come down to the front desk which one of us did. Upon speaking with someone, an older adult male who we think might have been the owner based on the liberties he took speaking with a guest, we asked if the room was going to be cleaned and he said “I’m not a cleaner”, and that he’d try to find us another room but there was no guarantee. The actual issue with the room is we initially thought the tub was stained, but it was actually soap scum that was stuck to the sides and the bottom. Being caught off guard with the response and having two room, one reserved for an older family member we stuck it out overnight, but I contacted Orbitz who negotiated cancellation of the two remaining days. In 2021 we stayed there weekly as my mother was I’ll, and the rooms and service were fantastic back then. I know the economy is struggling but having a dirty room and poor customer service is not the way to address it.
Was a really nice hotel especially for the price
I liked because it was quite.
Ac worked great. Staff very friendly
The only reason this property received 2 stars is because the staff (especially Arthur) were very nice. Otherwise, this place has too many roaches, gross rooms, and yucky people living there. This is not a family hotel.
A/C unit fell apart Room smelled and surfaces were sticky
Affordable with a convenient location.
Beds are horrible, paid for a queen and ended up with a full size bed and extremely uncomfortable.TV channels were not good. Room smelled and looked rundown.
kids running around and clothing hanging from the rails
This motel is very dated. TV with poor reception. AC is very noisy. The property is not very clean. No breakfast as it stated
Excellent staff, excellent deal for the price, convenient location for anything in San Diego
Outdated, old, dirty
No breakfast provided as advertised on site. Not even a go bag. Everything is just old. Hot tub looked nasty. Pool was ok.
On the first night we found a cockroach on the room. They're were several broken things in the room like the closet doors were broken. The microwave really need to be clean because it was really dirty and they didn’t provide bags for the ice bucket.
I loved the pool access that you can reserve. The property does not have microwaves as advertised and they also dont advertise that you cannot get any room service at all unless you stay more than 5 days.
AC did not work.
It doubles as a residence hotel, so take note of that. Room was reasonably clean. Hard to pin down, but the place gives off a negative vibe, noise from adjacent rooms was distinct. Positive: when I arrived, the AC unit and hair dryer both were broken. I informed the front desk at 8 a.m., and both had been replaced by the time I returned to the room in the evening, so points for quick service there. The place has a "run down" feel, and definitely not worth the price point. It would compare to a Motel 6, but with long-term renters.
Close to eateries.
Located in Clairemont, California Suites Hotel is within a 10-minute drive of popular attractions such as Mission Bay and Hotel Circle. This 172-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and free newspapers are also available. Housekeeping is available once per stay.
California Suites Hotel offers an outdoor pool, free WiFi in public areas, and a spa tub. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, express check-out, and free newspapers.
The bathtub in one of two rooms we reserved was dirty, which we understand can happen as the cleaning team has a lot to keep track of. The issue was when we called from the front desk the person who answered asked what time we checked and why we were just calling now, as four hours had elapsed. The backstory should have been inconsequential, but we checked in and then immediately had to leave for a family engagement so we didn’t use the shower. Upon calling instead of someone being apologetic they put it back on us, and said if we had a problem we should come down to the front desk which one of us did. Upon speaking with someone, an older adult male who we think might have been the owner based on the liberties he took speaking with a guest, we asked if the room was going to be cleaned and he said “I’m not a cleaner”, and that he’d try to find us another room but there was no guarantee. The actual issue with the room is we initially thought the tub was stained, but it was actually soap scum that was stuck to the sides and the bottom. Being caught off guard with the response and having two room, one reserved for an older family member we stuck it out overnight, but I contacted Orbitz who negotiated cancellation of the two remaining days. In 2021 we stayed there weekly as my mother was I’ll, and the rooms and service were fantastic back then. I know the economy is struggling but having a dirty room and poor customer service is not the way to address it.
Was a really nice hotel especially for the price
Thank you for the great comments.
I liked because it was quite.
Ac worked great. Staff very friendly
Thank your your comments are greatly appreciated.
The only reason this property received 2 stars is because the staff (especially Arthur) were very nice. Otherwise, this place has too many roaches, gross rooms, and yucky people living there. This is not a family hotel.
Please accept our apologies for the issues you had during your stay.
A/C unit fell apart Room smelled and surfaces were sticky
Please accept our apologies for the issues you had during your stay.
Thank you
Affordable with a convenient location.
Thank you.
Beds are horrible, paid for a queen and ended up with a full size bed and extremely uncomfortable.TV channels were not good. Room smelled and looked rundown.
Please accept our apologies for the issues you had during your stay.
kids running around and clothing hanging from the rails
Please accept our apologies for the issues you had during your stay.
Please accept our apologies for the issues you had during your stay, certainly this is not the way that we should handle any situation, We really appreciated you letting us your concerns and we will speak to our team about your concerns.