The room was just gross. My daughter broke out in hives. The toilet was never cleaned was precious guest, mold on the bathroom ceiling cigarette smell was horrible in a non smoking room. The casino floor was disgusting with how little the air was filtered. There was only about 10 people gambling and smoking and you could not even breathe just walking through to the elevator. They had one little portable air cleaner like for a house to clean the air in a casino. We had 4 nights reserved and by 5:00 am the first day we had to leave and find another hotel somewhere else. We will never stay at there again.
No restaurants and the room was not remodled yet. It felt like Motel 6/
They purposfully mislead you buy showing you a picture of a nice room, and then when you get there they put you in a nasty dump and refuse to do anything about it. AVOID
We’ve always enjoyed our stays at the Sands and this time was ok but every thing was neat and organized however a large portion of the gaming area was walled off and most of our favorites weren’t available. The staff does everything possible to keep guests content and things running as smoothly as possible.
The property is under construction. I will in a newer room that is in the back of the hotel. It was difficult to get there and messy. The room it self was nice, but the sink plugged up and the television had to be reset manually regularly to watch shows. It's a worn down facility that maps to 2 stars.
Actually i will return after remodeling is complete. If not for the inconvenience of being under construction the place is terrific
Staff is great, very friendly. Exterior of the hotel is under construction which impacts accessibility to the hotel.
This stay gave me and my party an overall yucky feeling, and we left early.
This place is full of bed bugs. The worst night ever. I only stayed there for 4 hours we had to run away from there for what we saw.
Staff was not friendly
In total fairness they are in the midst of renovation, accompanied by all the dust and grit and inconvenience that entails. On the plus side, check in was friendly and seamless, the renovated tower where our room was, was super clean, beautifully decorated, and the air conditioning worked! The desk chair is more a laid back relaxing chair than a task chair for a desk. That could be replaced as there is already an arm chair for relaxing.
We stayed during construction. We were warned about it so it wasn't a huge surprise. The room was clean, new, had a nice balcony, and a large fridge.
Nice hotel. The only gripe I have, which is big, is it’s not clear where you enter the hotel. There’s lots of construction and I didn’t want to talk my son through the casino.
Horrible
Its under construction but Very nice for the price.
Although its in construction, we had no problems and once we got to our room it was VERY NICE. You walk through the hotel with a smoke smell but, our room had no smoke smell. I LOVED the shower, overall I was happy with the whole stay!!!! The buffet was great and Mels Diner for breakfast was delicious.
Located in Downtown Reno, Sands Regency Casino Hotel is within a 10-minute walk of popular sights such as Reno Arch and Wingfield Park. This 3.5-star hotel has 833 guestrooms and offers conveniences like a restaurant, a casino, and free self parking.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.
50-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sitting areas, coffee makers, and phones are also standard. Housekeeping is available on request.
Guests of Sands Regency Casino Hotel enjoy features like a casino, a spa tub, and a seasonal outdoor pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include express check-out, a gift shop, and an ATM.
The room was just gross. My daughter broke out in hives. The toilet was never cleaned was precious guest, mold on the bathroom ceiling cigarette smell was horrible in a non smoking room. The casino floor was disgusting with how little the air was filtered. There was only about 10 people gambling and smoking and you could not even breathe just walking through to the elevator. They had one little portable air cleaner like for a house to clean the air in a casino. We had 4 nights reserved and by 5:00 am the first day we had to leave and find another hotel somewhere else. We will never stay at there again.
No restaurants and the room was not remodled yet. It felt like Motel 6/
We are very sorry for failing to exceed your expectations, Steve. The new Aspen Tower is now available for guests to book. It features all modern amenities and we will also have the new Birch Tower opening soon. We hope for another opportunity to impress once construction is finished.
They purposfully mislead you buy showing you a picture of a nice room, and then when you get there they put you in a nasty dump and refuse to do anything about it. AVOID
We’ve always enjoyed our stays at the Sands and this time was ok but every thing was neat and organized however a large portion of the gaming area was walled off and most of our favorites weren’t available. The staff does everything possible to keep guests content and things running as smoothly as possible.
Thank you so much for always choosing to stay with us, Nannette. The Sands is undergoing renovation which includes casino floor expansion and new food outlets. We are truly excited about all of the new things to come!
The property is under construction. I will in a newer room that is in the back of the hotel. It was difficult to get there and messy. The room it self was nice, but the sink plugged up and the television had to be reset manually regularly to watch shows. It's a worn down facility that maps to 2 stars.
We are very sorry to learn about the issues you encountered during your stay with us. We will make sure to address all matters immediately. Thank you for bringing them to our attention.
Actually i will return after remodeling is complete. If not for the inconvenience of being under construction the place is terrific
Thank you for providing us your feedback, Diana! We are very excited about all of the changes happening here at the Sands and look forward to welcoming you back in the future!
Staff is great, very friendly. Exterior of the hotel is under construction which impacts accessibility to the hotel.
We really appreciate your compliments about our team members, Amy! We are working very hard on modernizing the entire property and truly apologize for any inconvenience at this time. We hope to unveil the new Sands by April of 2023!
This stay gave me and my party an overall yucky feeling, and we left early.
We truly apologize for the issues you encountered during your stay with us, Barbara. We are working hard on modernizing the property with a goal of unveiling the new Sands by April of 2023!
This place is full of bed bugs. The worst night ever. I only stayed there for 4 hours we had to run away from there for what we saw.
We are very sorry to learn about your experience, Maria. We handle such issues seriously and will have our third party come out and investigate immediately. We also recommend contacting our Hotel Director to see how we can make it up to you. Thank you for providing us this information.
We are very sorry for failing to exceed your expectations, Mr. Atilano. We understand your frustration and will make sure to share your feedback with our Housekeeping Management Team. The entire facility is undergoing major refurbishments but it is definitely work in progress. Your opinion matters to us as we continue to make improvements to the property.