The personal service was outstanding the games were fun the prizes were awesome
I love the swimming pool, room very spacious and clean.
Rude workers , run down hotel , broken bed and dirty room . Never staying their again
I loved the pool and the people. I was very happy with the serice we had it was awesome nyxie was fun at the tables and the perks and compos from the players. the only complaints i have is that the TV would not work and the people that came to check it just said sorry its new we dont know how to fix it. I had my 65 year old dad, and he cannot sleep without the TV. He has dimentia nad alzhiemers.
I slept and went skiing Nice Cost effective and convenient
I really liked how the door locks where the tap kind... Made it easy to get into our room and get to sleep
Reasonable price for short term stay. Old building and old furniture.
Dont book on Orbitz. What you pay upfront is not the full price. I was charged an additional $21.00 at check-in. I payed more for this hotel than I would have at the GSR. There was NO hot water in the shower, the towels stunk of smoke in an Non-Smoking Room and the room temp wouldnt go below 69. I will never book on Orbiz or this hotel again. Completely deceived by the price having to pay additional $ at check-in.
Thetw is not unique, looks old, dirty, poor . 8 went to the room and is terr8ble ugly, worst than hotel along the road and the midle of desert
Room was good, overall a great value. Property is being improved all the time.
Good. Clean. Covered parking. Attached mels diner.
Everything was great I dont have anything bad to sayabout
The staff was friendly and helpful. The room could have used a microwave.
Owners are bleeding this "resort" dry. A lot of potential, but no renovation seen. Stayed 5 nights and only had cleanup service 2 mornings
It was really old and outdated throughout the property. Lots of tweakers.
Located in Downtown Reno, Sands Regency Casino Hotel is within a 10-minute walk of popular sights such as National Bowling Stadium and Reno Arch. This 833-room, 3-star hotel has a casino along with free in-room WiFi and a free airport shuttle.
Enjoy dining at Copa Bar and Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
All 833 air-conditioned rooms feature iPod docks, phones, and ironing boards. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Desks are also standard.
Guests of Sands Regency Casino Hotel enjoy features like a casino, free WiFi in public areas, and conference space. Airport transportation is made easy with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, express check-out, and a porter/bellhop.
The personal service was outstanding the games were fun the prizes were awesome
I love the swimming pool, room very spacious and clean.
We appreciate your feedback, Hect. Our swimming pool is definitely something we are proud of and we do our best to make sure that our guests get to enjoy it during hot summer days!
Rude workers , run down hotel , broken bed and dirty room . Never staying their again
Please accept our sincere apologies, Eddie. We will make sure Management is aware of your feedback and will have to address employees' behavior immediately. Thank you for bringing these matters to our attention.
I loved the pool and the people. I was very happy with the serice we had it was awesome nyxie was fun at the tables and the perks and compos from the players. the only complaints i have is that the TV would not work and the people that came to check it just said sorry its new we dont know how to fix it. I had my 65 year old dad, and he cannot sleep without the TV. He has dimentia nad alzhiemers.
We appreciate the detailed feedback and love that you enjoyed the perks and comps. We will make sure to address the TV issue right away. We hope that you will give us another chance next time you are in Reno!
I slept and went skiing Nice Cost effective and convenient
We appreciate the valuable feedback regarding the Sands. We hope to welcome you back again soon!
I really liked how the door locks where the tap kind... Made it easy to get into our room and get to sleep
Thank you so much for your feedback, DeLorean. We are always looking for ways to improve guests' experience and the new door lock system is just the beginning of them.
We truly apologize for any issues you may have encountered during construction. We will do better on your next visit with us.
We appreciate the rating you provided and will work harder to ensure that your next experience with us will be nothing less than amazing!
Reasonable price for short term stay. Old building and old furniture.
Thank you for your feedback, Michael. We are undergoing major renovations and the newly renovated hotel tower will be available middle of this year. We hope you'll choose to stay with us again to see the amazing transformation!
Dont book on Orbitz. What you pay upfront is not the full price. I was charged an additional $21.00 at check-in. I payed more for this hotel than I would have at the GSR. There was NO hot water in the shower, the towels stunk of smoke in an Non-Smoking Room and the room temp wouldnt go below 69. I will never book on Orbiz or this hotel again. Completely deceived by the price having to pay additional $ at check-in.
We are truly sorry that you were not informed when you booked your room about the Resort Fee. This is comprised of a mandatory charge that is imposed by the city and encompass the amenities we provide. We do have the lowest resort fee in downtown Reno.
Thank you for sharing your recent experience with us. We truly have the best staff and we will make sure that we share your review with them! We look forward to your next visit.