Skip to main content
Beginning of main content

Sands Regency Casino Hotel

3.0 out of 5.0

Recent guest reviews

Room smells bad. Smoke alarm goes off when the heater is on. Some staff is ok but most is rude if u have a question. Would rather sleep in my car then stay there

Hotel needs to be remodeled building is falling apart. The room was filthy, bathroom wasn't cleaned properly.

Overall nice hotel, could use some TLC as it is evident that the property is a few years old.

Was given wrong room - 2 beds instead of 1 king maids didnt come until requested and sometime aftr 5pm Room was dirty and non smoking smelled like a smoking room Hotel needs immediate update and remodeling

Over all happy with the price . Will stay here again.

Friendly staff at the hotel. Quick and easy to find the registration front desk.

After pre paying 4 months ago, we were surprised to have a recent 75.00 resort fee deposit! AND, I could not pay for it in cash!! (they are not set up for that) It was not the same SANDS Hotel I had remembered, that's for sure. In much need of a facelift! Then we get to the room...I do not know what the "Resort fee" was for because this sure was not one...no coffee pot, no microwave and no fridge in the room...and the pool, well I am not even sure there was one! The ads in the room also claimed "fast friendly drinks while you gamble" yeah...no. We only ever had one person come and ask if we wanted a drink and actually come back with one! The little café was okay until you go up to give your order...I didn't realize it was my job to make the girl behind the counter happy. Not very friendly at all. The only thing good was the housekeeping staff, they were great! At check out it seemed the girl was rather put out she had to come out and work.

I originally booked a non-smoking room for one night after we got back to Reno from Burning Man. I am told at check-in that all they had were smoking rooms and that it was first come first serve policy. Well if that is the case, what the heck is the point of a reservation!?!??! To make matters worse the bathroom had not been cleaned, had dirty towels, and no toiletries. All we wanted was a clean room and a nice hot shower after returning from Playa and neither were provided. I will NEVER stay at the Sands again nor would I EVER recommend anyone to stay there. The hotel was dirty and in need of maintenance as well.

Room was large, clean, although old and needs updating cosmetically. The non-smoking room appeared to be on a non-smoking floor and no cigarette odor was present. Bed was comfortable. All employees I encountered were very pleasant and all requests were courteously handled. Don't get a room near the elevator in the Empress Tower. I had to move my room (which was easily done) due to the very loud elevator noise. Water was heated quickly. Towels were good. Food was unexpectedly good, especially at Mel's Diner and the coffee shop.

really enjoyed the pool party on Labor Day! was disappointed in waiting over a half hour at the bell desk for help with my luggage. No one ever showed up. I had to take my luggage up myself after wasting my time waiting. I waited after the Return expected time indicated on the desk to no avail. Room was clean and comfortable , shower was nice and hot! but towels can use an upgrade. Mexican food in hotel was excellent! excellent location, walking distance to other hotels, museum, river walk

Hotel had easy parking, close to the river, lot's of restaurants and other hotels.

About 3 blocks away from Virginia Street. Rooms were larger than expected, but furniture is old. Great restaurant on sight, Mel's Diner. Checkin was more efficient than expected. Limited parking, but it was Hot August Nights.

The hotel is dated, but I guess you get what you pay for. When you check in, you'll get charged a roughly $15 resort fee to cover things like, "the pool, internet, and the hotel shuttle" according to the person at the front desk. There's a sign in the elevator warning you that you'll be charged for the cost of rescuing you if the thing breaks down while you're in it. That's a first for me. The place isn't bad, it just always they haven't invested much in it for a while.

Great staff, friendly and helpful! Was reasonably priced and room was very comfortable!

Staff efficient, courteous. room clean but noisy from mutiple noises including fans outside window. bathroom sink faucet difficult to use with poor hot cold and volume adjustments. tub okay to use but took 6 minutes to get warm water for shower.

Definitely not a terrible experience. We had no blankets or soaps in our room, but was quick to get them to the room. The free airport to casino ride ends at 1130pm, was about a $25 dollar unexpected cab ride. Friendly staff. The streets are pretty rough at night, I'm glad we didn't park a car outside. Probably would have rather spent the extra few dollars to stay in a little nicer of a place but was not the worst hotel I've stayed in. Rooms were clean so that's always a plus.

Arrived at 1pm we were told check in was at 3, when check in time came along they didn't have enough staff the line was all across the casino and they still did not have the rooms ready. There is no lobby, it smells horrible as soon as you walk in, the room was only cleaned the day of arrival, the whole hotel is outdated you would think they would invest in bettering the rooms. There are a lot of homeless around, to get to the pool you have to walk across the parking lot. The staff was rude, never staying there again, first and last. Oh yeah and the buffet was not good, the waiter never asked us for our drink order and never checked in for refills worst service ever.

Dated but rooms were clean and everyone one was friendly

Facilities not well maintained, leaking plumbing, HVAC needed repair

345 N Arlington Ave Reno NV

Hotel highlights

  • Walking distance to National Bowling Stadium and Nevada Museum of Art
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located in Downtown Reno, Sands Regency Casino Hotel is a leisurely stroll from popular sights such as National Bowling Stadium and Nevada Museum of Art. This 833 -room, 3-star hotel welcomes guests with 4 restaurants, a casino, and free in-room WiFi. It's in central Reno and also close to National Automobile Museum and Great Basin Adventure.


Dining

Enjoy dining at Copa Bar and Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

All 833 air-conditioned rooms feature phones. Guests can enjoy cable TV and stay connected with free WiFi. Hair dryers are also included.


Property features

Guests staying at Sands Regency Casino Hotel enjoy access to a casino, a health club, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a sauna, WiFi in public areas, and 10 meeting rooms.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 5

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 4

Guest reviews for Sands Regency Casino Hotel

Everyone (116) Business (102) Couples (291) Family (143) Other (130) Friends (110)
1

dirty n smells

Everyone

Room smells bad. Smoke alarm goes off when the heater is on. Some staff is ok but most is rude if u have a question. Would rather sleep in my car then stay there

By , from wilsonville, OR on Nov 19, 2017

2

never again

Everyone

Hotel needs to be remodeled building is falling apart. The room was filthy, bathroom wasn't cleaned properly.

By on Nov 12, 2017

3

good casino if on a budget.

Everyone

Overall nice hotel, could use some TLC as it is evident that the property is a few years old.

By , from California on Nov 5, 2017

2
Everyone

Was given wrong room - 2 beds instead of 1 king maids didnt come until requested and sometime aftr 5pm Room was dirty and non smoking smelled like a smoking room Hotel needs immediate update and remodeling

By on Oct 23, 2017

2
Everyone

By , from Washington (WA) on Oct 23, 2017

4

nice for the price. not quiet at nite. doors slam

Everyone

Over all happy with the price . Will stay here again.

By , from Sacramento on Oct 9, 2017

4

convinence food court and easy access to parking

Everyone

Friendly staff at the hotel. Quick and easy to find the registration front desk.

By , from CA on Oct 4, 2017

1

don't go there

Everyone

After pre paying 4 months ago, we were surprised to have a recent 75.00 resort fee deposit! AND, I could not pay for it in cash!! (they are not set up for that) It was not the same SANDS Hotel I had remembered, that's for sure. In much need of a facelift! Then we get to the room...I do not know what the "Resort fee" was for because this sure was not one...no coffee pot, no microwave and no fridge in the room...and the pool, well I am not even sure there was one! The ads in the room also claimed "fast friendly drinks while you gamble" yeah...no. We only ever had one person come and ask if we wanted a drink and actually come back with one! The little café was okay until you go up to give your order...I didn't realize it was my job to make the girl behind the counter happy. Not very friendly at all. The only thing good was the housekeeping staff, they were great! At check out it seemed the girl was rather put out she had to come out and work.

By on Sep 28, 2017

1

place to lay our heads for one night.

Everyone

I originally booked a non-smoking room for one night after we got back to Reno from Burning Man. I am told at check-in that all they had were smoking rooms and that it was first come first serve policy. Well if that is the case, what the heck is the point of a reservation!?!??! To make matters worse the bathroom had not been cleaned, had dirty towels, and no toiletries. All we wanted was a clean room and a nice hot shower after returning from Playa and neither were provided. I will NEVER stay at the Sands again nor would I EVER recommend anyone to stay there. The hotel was dirty and in need of maintenance as well.

By , from Virginia on Sep 25, 2017

3

clean, serviceable, good room for the price

Couples, singles

Room was large, clean, although old and needs updating cosmetically. The non-smoking room appeared to be on a non-smoking floor and no cigarette odor was present. Bed was comfortable. All employees I encountered were very pleasant and all requests were courteously handled. Don't get a room near the elevator in the Empress Tower. I had to move my room (which was easily done) due to the very loud elevator noise. Water was heated quickly. Towels were good. Food was unexpectedly good, especially at Mel's Diner and the coffee shop.

By , from Tampa, FL on Sep 19, 2017