Everything satisfactory!!
Our room had a most beautiful mountain view. The bed was so comfortable and we got a much needed rest.
Aside from an aged room that smelled, we spent 2 days with no tv because their tv system didn't work.
It was good
Staff was very nice. Room disappointing. Be sure you realize the rooms pictured on the site are Not yet available. Our room had a window that was poorly sealed and leaked. Wind was whistling through it very loud all day. One bed sunk in on one side.
The hotel was not worth the room rate. Hotel and property in a steep decline. Main lobby had torn carpet, chipped floors, etc. Smoke smell was EVERYWHERE. Room had cheap worn out furniture. Hot water in sink didn't work. Repeated problems with TV and its reception.
Horrible beds old out dated
The front desk offered an early check in at no cost which was nice and the beds were clean. However, the property was grimy and dirty. The furniture was scratched and didn't function well. A huge scratch on the TV made watching anything irritating. Soap and shampoo are in pump form, tile and grout looked dirty as well. It must depend on which tower you stay in the quality of the room. There were no pictures of these rooms on the site. The casino and restaurants were so smoky we didn't spend any time in them. We only walked through the closest entrance to the room to avoid all the smoke. I would not reccomended staying here.
It was very cleab. The cleaning staff were constantly wiping down everything.
Old rooms , no microwave. The security follows you around never staying there again
Should be better service .. I requested for towel but still didn’t get it
We like that it close to the Dr office we go to. Don't like that the homeless beg for money.
It’s was old need to update rooms service was good but definitely need to remodel the rooms
Everything was good,would definelty recommand this property
Located in Downtown Reno, Sands Regency Casino Hotel is within a 10-minute walk of popular sights such as Reno Arch and Wingfield Park. This 3.5-star hotel has 833 guestrooms and offers conveniences like 4 restaurants, a casino, and free in-room WiFi.
Enjoy dining at Copa Bar and Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 833 air-conditioned rooms feature iPod docks, coffee makers, and phones. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include ironing boards and desks.
A casino, a spa tub, and free WiFi in public areas are featured at Sands Regency Casino Hotel. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a conference center, a 24-hour business center, and a seasonal outdoor pool.
Everything satisfactory!!
We are very sorry to see that we failed to provide you a great time. We hope to know more of your experience so that we may be able to address any reported issues.
Our room had a most beautiful mountain view. The bed was so comfortable and we got a much needed rest.
Thank you for sharing your wonderful experience with us. We are happy to learn that you enjoyed your stay at one of our new Premium rooms! Thank you for choosing the Sands.
Aside from an aged room that smelled, we spent 2 days with no tv because their tv system didn't work.
We are truly sorry to learn about your experience with us. We care about the comfort of our guests and encourage contacting our Hotel Director to see how we can make it up to you.
It was good
Thank you for the 5 STARS!!! We hope to see you again real soon and thank you for choosing the Sands.
We appreciate your rating and will continue to work hard so that your next visit is improved.
Staff was very nice. Room disappointing. Be sure you realize the rooms pictured on the site are Not yet available. Our room had a window that was poorly sealed and leaked. Wind was whistling through it very loud all day. One bed sunk in on one side.
Please kindly accept our sincere apologies for the issues you encountered during your stay. We sincerely care about the comfort of our guests and will make sure to address the issues you mentioned right away.
The hotel was not worth the room rate. Hotel and property in a steep decline. Main lobby had torn carpet, chipped floors, etc. Smoke smell was EVERYWHERE. Room had cheap worn out furniture. Hot water in sink didn't work. Repeated problems with TV and its reception.
We appreciate your patience and understanding as we continue to move forward with major renovations of the entire property. We will make sure to share your comments with our Leadership Team so that we may address all of the issues you reported. Thank you so much for bringing them to our attention.
Horrible beds old out dated
Please kindly accept our sincere apologies for failing to provide you a comfortable stay. We are under renovations and the new Aspen Tower will soon become available! We hope you will give us another opportunity to impress.
The front desk offered an early check in at no cost which was nice and the beds were clean. However, the property was grimy and dirty. The furniture was scratched and didn't function well. A huge scratch on the TV made watching anything irritating. Soap and shampoo are in pump form, tile and grout looked dirty as well. It must depend on which tower you stay in the quality of the room. There were no pictures of these rooms on the site. The casino and restaurants were so smoky we didn't spend any time in them. We only walked through the closest entrance to the room to avoid all the smoke. I would not reccomended staying here.
We sincerely apologize for failing to exceed your expectations. We understand your frustration and are moving forward with the renovations but it is definitely a work in progress. Pretty soon, we will unveil the newest hotel tower and we can't wait to show it off! We hope you will give us another chance to impress.
We appreciate your outstanding recommendations! Thank you for choosing the Sands.