Sands Regency Casino Hotel
3.0 out of 5.0
3.3
out of 5
Average Guest Review
See all 876 reviews
This hotel is most popular for:
Recent guest reviews
Definitely not a terrible experience. We had no blankets or soaps in our room, but was quick to get them to the room. The free airport to casino ride ends at 1130pm, was about a $25 dollar unexpected cab ride. Friendly staff. The streets are pretty rough at night, I'm glad we didn't park a car outside. Probably would have rather spent the extra few dollars to stay in a little nicer of a place but was not the worst hotel I've stayed in. Rooms were clean so that's always a plus.
Arrived at 1pm we were told check in was at 3, when check in time came along they didn't have enough staff the line was all across the casino and they still did not have the rooms ready. There is no lobby, it smells horrible as soon as you walk in, the room was only cleaned the day of arrival, the whole hotel is outdated you would think they would invest in bettering the rooms. There are a lot of homeless around, to get to the pool you have to walk across the parking lot. The staff was rude, never staying there again, first and last. Oh yeah and the buffet was not good, the waiter never asked us for our drink order and never checked in for refills worst service ever.
Dated but rooms were clean and everyone one was friendly
Facilities not well maintained, leaking plumbing, HVAC needed repair
This hotel has a huge bed bug problem. I was bitten 4 times. Twice on my right arm once on my left arm and once on top of my right ear . Called house keeping to clean up my room because i went to breakfast. This was around 10am saturday. Came back to my hotel room around 1:30pm room did not get cleaned. So i took it upon myself to clean it. Didnt even bother calling house keeping again. My room number was 1444 that i stayed in. I've stayed at this hotel many times before and this a first for me to have these experiences with this hotel. Unfortunately i dont recommend this hotel to anyone or would i stay there again simply cause of the bed bugs and the way house never came to my room to clean it up. But the bed bugs situation needs to be addressed asap before someones child gets bitten by these bed bugs. That is very unsanitary for a hotel.
No shower curtain when i arrived in my room, Simple fix called desk and within 15 mins we had one..Other than that room was great. Sands isnt a great casino i wouldnt even say its a good one.. dead vibe.all but one dealer seemed uninterested in their job.. Just took a taxi ride down to peppermill and gsr for gambling If youre looking for a place to stay with clean rooms though at a fair last minute price sands is the place. Mels diner is a plus too great hangover food!
Very outdated, smoky inside and the rooms were hot the air conditioners do not work. Water pressure was so low to shower
The staff was rude. The bed was terrible and the buffet was a complete waste of money. They didn't advertise it was seafood only and NOTHING else. We don't eat seafood. When checking out she never even looked up from her computer and acted like I bothered her. I DO NOT recommend this hotel! I will not be going back!
I felt like I was in a bad movie where the character ends up in the worst hotel possible! We were put in a room next to the elevator where it felt like you were in the mechanical area and needed earplugs. There was no drowning it out. Then the window looked out to the entire ventilation system for the building and looked like something out of the industrial revolution! Greasy dirty and stinky! Plus the pipes clanked together all night! Then the room itself! Smoke detector was pulled out of the ceiling the carpet was nasty the bathroom was nasty and the tub had broken faucets! This was the worst hotel experience I have ever had! And I used to stay in a lot of nasty places when I was on the road for work. I would NEVER stay here again. I didn't sleep and ended up leaving at 5 am. I wish I had just slept in my car. I didn't even shower because I would have felt more filthy by getting in that nasty shower. I had a 2 year old and my pregnant wife with me and honestly felt terrible having them in that place. I would not have been happy paying $5.00 for it much less $120.00!
Someplace I'll never go again. I did win $10 though. There are too many hotels and casinos in Reno to settle on price. Lesson learned...
Not familiar with the area so was very disappointed by the smokey environment. The non-smoking room was smokey! We checked out and went to The Peppermill which was fantastic! I lost 20 bucks in the machine for bottled water and they wouldn't reimburse me.
My room was 413, next to elevators. The room was clean and roomy. My complaint was that I could hear the elevator all night long. Hotel was sold out so they couldn't reassign me and they didn't offer any options.
The hotel is old, and needs a renovation badly. Their ventilation system is poor, so the entire place including the non smoking areas have that stench from cigarettes. My wife and daughter woke up with hair smelling like smoke in non smoking room, on a non smoking floor. The Copa restaurant is fantastic, good prices, excellent service and great food. The buffet was closed at 9pm when we returned from the volleyball tournament and so was Copa, so all that was left to eat at was the fast food style Mexican restaurant and Mels. We chose Mels, that was a mistake. The staff was very friendly the entire stay. My daughter did notice that inside the HVAC vent, there was an unopened condom sitting inside it, on the bright side at least it was not opened.
I reserved a room with a king bed. Upon arrival they told me there was none available. They asked me if it was ok they put me in a room with 2 queens. I obviously said yes since I didn't have a choice. In my first 10 minutes of being in the room, I hear loud Harley motorcycles coming and going. When I looked out the window I see the entire roof of the parking lot was filled motorcycles. Probably over a hundred of them. I immediately went back to the front desk and asked to be put on the other side of the building so I wouldn't be bothered overnight or early in the morning. The front desk staff said they can't do any room swaps because the hotel is full. If the noise becomes too bothersome then I should let them know and they will try to do something. It ended up being quiet the first night (Friday) and I got a full night of sleep. However on Sunday morning, the motorcycle gang started leaving around just before 7am. The motorcycle rumbling didn't stop until 10am (when I planned to get up). Some of their motorcycles were so loud that the curtain rod was rattling. I was so annoyed because every time I would fall back asleep, I would be woken up again. I ended up only sleeping 5 hours. I had a feeling it was going to be a problem and was disappointed the hotel didn't grant my request to move. Otherwise the room was very clean. My other issue at the hotel was the fact I had to wait for bell desk service every time for at least 15 mins and over 20 the last time.
waiting more than 20 min for our room, parking lot full, without a coffee maker in the room and being charged again for a prepaid reservation.
Comfortable room but as you step out in the hallway even on the 17th floor, you can feel the smoke.
Nice short stay, not all facilities were open due to the day of week.
We've stayed here several times before, and the buffet upstairs was very good this time. Previously, the prime rib was barely acceptable, being almost completely well-done and dry. The hot foods set-up was also sloppy and looked unappetizing. The experience this time was a 180 degree turnaround. The other eating places were very good also.
Bed bugs found, refused to give me a refund. Management was so rude such an inconvenience and just really was immune to hearing complaints of infestation.
Check in and check out was good. Room was clean. Older facilities but overall my stay was good. I got a non smoking room but I believe the neighbors were smoking marijuana as it was really strong when we walked outside our room. Housekeeping was very nice. The restaurants we tried were good also.
Hotel highlights
- Walking distance to National Bowling Stadium and Nevada Museum of Art
- Free in-room WiFi
- Free parking
- Onsite dining
Located in Downtown Reno, Sands Regency Casino Hotel is a leisurely stroll from popular sights such as National Bowling Stadium and Nevada Museum of Art. This 833 -room, 3-star hotel welcomes guests with 4 restaurants, a casino, and free in-room WiFi. It's in central Reno and also close to National Automobile Museum and Great Basin Adventure.
Dining
Enjoy dining at Copa Bar and Grill, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start your day off with cooked-to-order breakfast, available for a fee.
Rooms
All 833 air-conditioned rooms feature phones. Guests can enjoy cable TV and stay connected with free WiFi. Hair dryers are also included.
Property features
Guests staying at Sands Regency Casino Hotel enjoy access to a casino, a health club, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a sauna, WiFi in public areas, and 10 meeting rooms.
Guest reviews for Sands Regency Casino Hotel
west trip
Everyone
Dated but rooms were clean and everyone one was friendly
Everyone
Facilities not well maintained, leaking plumbing, HVAC needed repair
bed bugs and house keeping
Everyone
This hotel has a huge bed bug problem. I was bitten 4 times. Twice on my right arm once on my left arm and once on top of my right ear . Called house keeping to clean up my room because i went to breakfast. This was around 10am saturday. Came back to my hotel room around 1:30pm room did not get cleaned. So i took it upon myself to clean it. Didnt even bother calling house keeping again. My room number was 1444 that i stayed in. I've stayed at this hotel many times before and this a first for me to have these experiences with this hotel. Unfortunately i dont recommend this hotel to anyone or would i stay there again simply cause of the bed bugs and the way house never came to my room to clean it up. But the bed bugs situation needs to be addressed asap before someones child gets bitten by these bed bugs. That is very unsanitary for a hotel.
no shower curtain
Everyone
No shower curtain when i arrived in my room, Simple fix called desk and within 15 mins we had one..Other than that room was great. Sands isnt a great casino i wouldnt even say its a good one.. dead vibe.all but one dealer seemed uninterested in their job.. Just took a taxi ride down to peppermill and gsr for gambling If youre looking for a place to stay with clean rooms though at a fair last minute price sands is the place. Mels diner is a plus too great hangover food!
smoky-hot-dirty
Everyone
Very outdated, smoky inside and the rooms were hot the air conditioners do not work. Water pressure was so low to shower
hotel staff were rude. buffet waste of money
Everyone
The staff was rude. The bed was terrible and the buffet was a complete waste of money. They didn't advertise it was seafood only and NOTHING else. We don't eat seafood. When checking out she never even looked up from her computer and acted like I bothered her. I DO NOT recommend this hotel! I will not be going back!
terrible! i really felt like i was in a bad movie
Everyone
I felt like I was in a bad movie where the character ends up in the worst hotel possible! We were put in a room next to the elevator where it felt like you were in the mechanical area and needed earplugs. There was no drowning it out. Then the window looked out to the entire ventilation system for the building and looked like something out of the industrial revolution! Greasy dirty and stinky! Plus the pipes clanked together all night! Then the room itself! Smoke detector was pulled out of the ceiling the carpet was nasty the bathroom was nasty and the tub had broken faucets! This was the worst hotel experience I have ever had! And I used to stay in a lot of nasty places when I was on the road for work. I would NEVER stay here again. I didn't sleep and ended up leaving at 5 am. I wish I had just slept in my car. I didn't even shower because I would have felt more filthy by getting in that nasty shower. I had a 2 year old and my pregnant wife with me and honestly felt terrible having them in that place. I would not have been happy paying $5.00 for it much less $120.00!
cheapest in reno on friday night.
Everyone
Someplace I'll never go again. I did win $10 though. There are too many hotels and casinos in Reno to settle on price. Lesson learned...
big disappointment
Everyone
Not familiar with the area so was very disappointed by the smokey environment. The non-smoking room was smokey! We checked out and went to The Peppermill which was fantastic! I lost 20 bucks in the machine for bottled water and they wouldn't reimburse me.
rooms near elevators are extremely noisy.
Everyone
My room was 413, next to elevators. The room was clean and roomy. My complaint was that I could hear the elevator all night long. Hotel was sold out so they couldn't reassign me and they didn't offer any options.
