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Recent guest reviews

The room was just gross. My daughter broke out in hives. The toilet was never cleaned was precious guest, mold on the bathroom ceiling cigarette smell was horrible in a non smoking room. The casino floor was disgusting with how little the air was filtered. There was only about 10 people gambling and smoking and you could not even breathe just walking through to the elevator. They had one little portable air cleaner like for a house to clean the air in a casino. We had 4 nights reserved and by 5:00 am the first day we had to leave and find another hotel somewhere else. We will never stay at there again.

No restaurants and the room was not remodled yet. It felt like Motel 6/

They purposfully mislead you buy showing you a picture of a nice room, and then when you get there they put you in a nasty dump and refuse to do anything about it. AVOID

We’ve always enjoyed our stays at the Sands and this time was ok but every thing was neat and organized however a large portion of the gaming area was walled off and most of our favorites weren’t available. The staff does everything possible to keep guests content and things running as smoothly as possible.

The property is under construction. I will in a newer room that is in the back of the hotel. It was difficult to get there and messy. The room it self was nice, but the sink plugged up and the television had to be reset manually regularly to watch shows. It's a worn down facility that maps to 2 stars.

Actually i will return after remodeling is complete. If not for the inconvenience of being under construction the place is terrific

Staff is great, very friendly. Exterior of the hotel is under construction which impacts accessibility to the hotel.

This stay gave me and my party an overall yucky feeling, and we left early.

This place is full of bed bugs. The worst night ever. I only stayed there for 4 hours we had to run away from there for what we saw.

Staff was not friendly

In total fairness they are in the midst of renovation, accompanied by all the dust and grit and inconvenience that entails. On the plus side, check in was friendly and seamless, the renovated tower where our room was, was super clean, beautifully decorated, and the air conditioning worked! The desk chair is more a laid back relaxing chair than a task chair for a desk. That could be replaced as there is already an arm chair for relaxing.

We stayed during construction. We were warned about it so it wasn't a huge surprise. The room was clean, new, had a nice balcony, and a large fridge.

Nice hotel. The only gripe I have, which is big, is it’s not clear where you enter the hotel. There’s lots of construction and I didn’t want to talk my son through the casino.

Horrible

Its under construction but Very nice for the price.

Although its in construction, we had no problems and once we got to our room it was VERY NICE. You walk through the hotel with a smoke smell but, our room had no smoke smell. I LOVED the shower, overall I was happy with the whole stay!!!! The buffet was great and Mels Diner for breakfast was delicious.

N Arlington Ave Reno NV

Hotel highlights

  • Free covered self parking
  • Onsite dining
  • Casino
  • 24-hour front desk

Located in Downtown Reno, Sands Regency Casino Hotel is within a 10-minute walk of popular sights such as Reno Arch and Wingfield Park. This 3.5-star hotel has 833 guestrooms and offers conveniences like a restaurant, a casino, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

50-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sitting areas, coffee makers, and phones are also standard. Housekeeping is available on request.


Property features

Guests of Sands Regency Casino Hotel enjoy features like a casino, a spa tub, and a seasonal outdoor pool. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include express check-out, a gift shop, and an ATM.

Room options

Premium Family Suite

2 Queen Beds and 1 Queen Sofa Bed | Sleeps 5

Deluxe Room, 2 Queen Beds, Mountain View

2 Queen Beds | Sleeps 4

Premium Signature Suite II ADA

1 King Bed and 1 Queen Sofa Bed | Sleeps 2

Premium Two Queen

2 Queen Beds | Sleeps 4

Guest reviews for Sands Regency Casino Hotel

Everyone (35) Couples (22) Family (23)
1
Family

The room was just gross. My daughter broke out in hives. The toilet was never cleaned was precious guest, mold on the bathroom ceiling cigarette smell was horrible in a non smoking room. The casino floor was disgusting with how little the air was filtered. There was only about 10 people gambling and smoking and you could not even breathe just walking through to the elevator. They had one little portable air cleaner like for a house to clean the air in a casino. We had 4 nights reserved and by 5:00 am the first day we had to leave and find another hotel somewhere else. We will never stay at there again.

By on Nov 28, 2022

Review comment responded on Nov 28, 2022

We are very sorry for failing to exceed your expectations, Mr. Atilano. We understand your frustration and will make sure to share your feedback with our Housekeeping Management Team. The entire facility is undergoing major refurbishments but it is definitely work in progress. Your opinion matters to us as we continue to make improvements to the property.

3
Partner Couples

No restaurants and the room was not remodled yet. It felt like Motel 6/

By on Nov 6, 2022

Review comment responded on Nov 7, 2022

We are very sorry for failing to exceed your expectations, Steve. The new Aspen Tower is now available for guests to book. It features all modern amenities and we will also have the new Birch Tower opening soon. We hope for another opportunity to impress once construction is finished.

1
Everyone

By on Oct 1, 2022

1
Business Business

They purposfully mislead you buy showing you a picture of a nice room, and then when you get there they put you in a nasty dump and refuse to do anything about it. AVOID

By on Sep 19, 2022

4
Everyone

We’ve always enjoyed our stays at the Sands and this time was ok but every thing was neat and organized however a large portion of the gaming area was walled off and most of our favorites weren’t available. The staff does everything possible to keep guests content and things running as smoothly as possible.

By on Sep 17, 2022

Review comment responded on Sep 19, 2022

Thank you so much for always choosing to stay with us, Nannette. The Sands is undergoing renovation which includes casino floor expansion and new food outlets. We are truly excited about all of the new things to come!

2
Everyone

The property is under construction. I will in a newer room that is in the back of the hotel. It was difficult to get there and messy. The room it self was nice, but the sink plugged up and the television had to be reset manually regularly to watch shows. It's a worn down facility that maps to 2 stars.

By , from Austin on Sep 6, 2022

Review comment responded on Sep 6, 2022

We are very sorry to learn about the issues you encountered during your stay with us. We will make sure to address all matters immediately. Thank you for bringing them to our attention.

3
Family

Actually i will return after remodeling is complete. If not for the inconvenience of being under construction the place is terrific

By on Aug 31, 2022

Review comment responded on Sep 1, 2022

Thank you for providing us your feedback, Diana! We are very excited about all of the changes happening here at the Sands and look forward to welcoming you back in the future!

4
Family

Staff is great, very friendly. Exterior of the hotel is under construction which impacts accessibility to the hotel.

By on Aug 29, 2022

Review comment responded on Aug 29, 2022

We really appreciate your compliments about our team members, Amy! We are working very hard on modernizing the entire property and truly apologize for any inconvenience at this time. We hope to unveil the new Sands by April of 2023!

2
Family

This stay gave me and my party an overall yucky feeling, and we left early.

By on Aug 22, 2022

Review comment responded on Aug 23, 2022

We truly apologize for the issues you encountered during your stay with us, Barbara. We are working hard on modernizing the property with a goal of unveiling the new Sands by April of 2023!

1
Partner Couples

This place is full of bed bugs. The worst night ever. I only stayed there for 4 hours we had to run away from there for what we saw.

By on Aug 18, 2022

Review comment responded on Aug 19, 2022

We are very sorry to learn about your experience, Maria. We handle such issues seriously and will have our third party come out and investigate immediately. We also recommend contacting our Hotel Director to see how we can make it up to you. Thank you for providing us this information.

Sands Regency Casino Hotel

345 N Arlington Ave, Reno, NV 89501
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