The room had a foul smell. The room didn’t have hot water!!! There were homeless people on the street. I checked out early and the property refused to refund unused nights! Do not book here!!!!!!
I liked the amenities and indoor pool option. The central heating is very loud and a bit disruptive of sleep. I would stay again due to amenities, location, and value.
I will b bac
We don’t go around the area just parking and elevator to the room not bad at all
Parking with a big vehicle is a challenge.
The property was not anything like it was presented to be. Photos were misleading. The walls are paper thin and you hear everything including couples fighting 2-3 doors away. The furniture is tired looking. The hall carpets are stained. The deck and miniature golf below should have been replaced 6-8 yrs ago. I do need to mention the good though. Staff was friendly and accommodating. Cleaning staff did good work. They do have hot water. The bed was comfortable. Nothing wrong with the people. Just needs STC 52 walls, door seals, new finishes and furniture. They also have no phones for calling the desk when there is excessive noise/fights
Legacy Resorts seems to be in the middle of an upgrade, which is needed.
Staff and personnel were remarkable. Property is in constant need of repair. It will be tough to maintain good facility reviews without constant renovation.
I will know next time to read the fine print . I booked my room and paid for it when I got to the hotel the told me my room did not have ac so I felt like I didn’t have a choice but to up grade my room for my own comfort witch ended up costing me more money I didn’t read the fine print when the charged me a extra five dollars per day because the app did not this place is a joke
Not what the pictures portrayed
On arrival the thermostat was set for 70 but the room temperature was 80 We had to shut off the heat and open the patio door to cool the room down. Since the thermostat was not functioning, the room was often uncomfortable. We would not stay there again.
We were looking for a non-casino option for our family. This was not it. Difficult garage to get into, extremely hot room (in November), windows did not lock in the room, and overall "cheap" feel to the room. AND my credit card was charged for a "resort fee" after the fact that they never explained and was not part of booking info.
Friendly and helpful staff
What I did not like about the stay was the check in process. I had called earlier in the day and gave them all my information to let them know I would be checking in after midnight. Told me it wouldn't be an issue. The security checking me in made it a huge issue. It took him calling someone who seemed to not be able to find my reservation considering it took him about 15 min. on the phone. Then their credit card machine didn't work so I had to give someone all my credit card information over the phone. All of this while he was taking his frustration out on us that his boss worked 16 hours that day. Never did I once complain about the whole process. He felt the need to be rude and take his frustration out on us. That is when I began getting mad. I just drove 9 hours and want the room I was promised. Very unprofessional. I am in the service industry and understand being short staffed and working long hours. Didn't feel the need to ask why he was being such an ***, but he was quick to share!
property is old/dated but clean for what it is. The Heating unit was extremely noisy and blew directly on the beds, waking us up each time it turned on. Mattresses are very uncomfortable. Resort fees were not included in orbits fees and was charged later.
Located in Downtown Reno, Legacy Vacation Resorts Reno is within a few miles (5 km) of popular sights such as Peppermill and Grand Sierra Resort Casino. This 93-room, 3-star condo building has an indoor pool along with free in-room WiFi and free self parking.
Each condo is heated and features a kitchen with an oven and a microwave. A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a spring water bath and hair dryers. Other standard amenities include a washer/dryer, a coffee maker, and a safe. Housekeeping is available on request.
At Legacy Vacation Resorts Reno, guests enjoy features like an indoor pool, a gym, and a sauna. If you plan to drive, free parking is available. Friendly staff can provide concierge services, and also offer advice about sightseeing. Other amenities at this family-friendly condo building include a rooftop terrace, free WiFi in public areas, and an arcade/game room.
The room had a foul smell. The room didn’t have hot water!!! There were homeless people on the street. I checked out early and the property refused to refund unused nights! Do not book here!!!!!!
I liked the amenities and indoor pool option. The central heating is very loud and a bit disruptive of sleep. I would stay again due to amenities, location, and value.
Freya, thank you for your positive feedback and for appreciating our amenities, location, and value. We apologize for any disruption caused by the central heating system, and we'll look into addressing this issue to enhance the overall guest experience. We hope to have the opportunity to welcome you back for another stay in the future.
I will b bac
We look forward to having you back! Thank you for choosing our resort, and we're delighted to know that you had such a great experience. If you ever have any feedback or suggestions to make your future stays even more enjoyable, please don't hesitate to share. Until next time, safe travels!
We don’t go around the area just parking and elevator to the room not bad at all
Thank you Adrian for taking the time to rate your stay. Your experience is very important to us.
Parking with a big vehicle is a challenge.
Thank you for your wonderful feedback. We’re delighted that you enjoyed your stay with us. We look forward to your next stay with us!
The property was not anything like it was presented to be. Photos were misleading. The walls are paper thin and you hear everything including couples fighting 2-3 doors away. The furniture is tired looking. The hall carpets are stained. The deck and miniature golf below should have been replaced 6-8 yrs ago. I do need to mention the good though. Staff was friendly and accommodating. Cleaning staff did good work. They do have hot water. The bed was comfortable. Nothing wrong with the people. Just needs STC 52 walls, door seals, new finishes and furniture. They also have no phones for calling the desk when there is excessive noise/fights
Thank you for your feedback. Please accept our sincerest apology that the resort and your accommodations did not meet your expectations. We will look into this matter and a member of ourteam will get back to you to help find a desired resolution. We hope we have another opportunity to provide you with superior service & accommodations during a future stay.
Legacy Resorts seems to be in the middle of an upgrade, which is needed.
Thank you for taking the time to rate your stay. Your feedback is very important to us and will be forwarded to the Resort Management Team.
Staff and personnel were remarkable. Property is in constant need of repair. It will be tough to maintain good facility reviews without constant renovation.
Thank you for taking the time to provide us with your valued feedback. We truly appreciate you choosing Legacy Vacation Resorts and allowing us to be part of your priceless vacation memories. Your feedback is very important to us and will be forwarded to the Resort Management Team. We hope to see you again!
I will know next time to read the fine print . I booked my room and paid for it when I got to the hotel the told me my room did not have ac so I felt like I didn’t have a choice but to up grade my room for my own comfort witch ended up costing me more money I didn’t read the fine print when the charged me a extra five dollars per day because the app did not this place is a joke
Thank you for taking the time to comment on your stay. We appreciate your high marks and compliments. We want to also apologize that some aspects of your stay did not meet your expectations. Your feedback is very important to us and will be forwarded to the Resort Management Team.
Not what the pictures portrayed
Thank you for taking the time to comment on your stay. We appreciate your high marks and compliments. We want to also apologize that some aspects of your stay did not meet your expectations. Your feedback is very important to us and will be forwarded to the Resort Management Team.
We apologize for the inconvenience you experienced during your stay, Lorena. Please note that all reservations are non-refundable as per our policy. However, if you would like to discuss this matter further or explore potential resolutions, please feel free to reach out to us directly. We value your feedback and aim to ensure all guests have a satisfactory experience. Thank you for bringing this to our attention.