We were looking for a non-casino option for our family. This was not it. Difficult garage to get into, extremely hot room (in November), windows did not lock in the room, and overall "cheap" feel to the room. AND my credit card was charged for a "resort fee" after the fact that they never explained and was not part of booking info.
Friendly and helpful staff
What I did not like about the stay was the check in process. I had called earlier in the day and gave them all my information to let them know I would be checking in after midnight. Told me it wouldn't be an issue. The security checking me in made it a huge issue. It took him calling someone who seemed to not be able to find my reservation considering it took him about 15 min. on the phone. Then their credit card machine didn't work so I had to give someone all my credit card information over the phone. All of this while he was taking his frustration out on us that his boss worked 16 hours that day. Never did I once complain about the whole process. He felt the need to be rude and take his frustration out on us. That is when I began getting mad. I just drove 9 hours and want the room I was promised. Very unprofessional. I am in the service industry and understand being short staffed and working long hours. Didn't feel the need to ask why he was being such an ***, but he was quick to share!
property is old/dated but clean for what it is. The Heating unit was extremely noisy and blew directly on the beds, waking us up each time it turned on. Mattresses are very uncomfortable. Resort fees were not included in orbits fees and was charged later.
Decent location and good amenities. close to the casinos.
Terrible place. Heat did not work was given space heater
We like the staff’s professionalism and getting my family checked in quickly. We do not think it is reasonable to have a check in time of 4pm and then the check out is 10am. Your prices are not low enough or discounted enough from the bigger establishments for you to have a check out of 10am and then when I asked for a late checkout, I was told no. Why not? People can not check in until 4pm!!! That is more than enough time to grab all the linens and somewhat clean
The air conditioning worked poorly, running constantly it maintained the room at 78. The air conditioning leaked on the floor, the carpet was soggy and there was mold on the carpet. Parking for an SUV was difficult. There was no place to plug in a CPAP. The location was very convenient for walking downtown and the river walk.
Some maps or directories, arrows, or some better ways to find things. I found a game room when i was trying to find my way to check out
This is an old property that has seen better days. The rooms all open to the outside like a motel, the pictures don't show this. The soundproofing is limited. Furniture in our room was damaged and poorly done do it yourself repairs were common place in the room. The heated pool was freezong cold. The staff was very pleasant but when a party was occurring at night, there was no answer onnthe guest sevices lone. Just hold music. The location 8s ideal but that's it. It was a disappoint overall.
Located in Downtown Reno within a short walk of Club Cal-Neva Casino, Legacy Vacation Resorts Reno is within 2 miles (3 km) of other popular sights such as Riverwalk District. This 93-room, 3-star condo building has an indoor pool along with free in-room WiFi and free self parking.
Each condo features a kitchen with an oven and a microwave. A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a spring water bath and hair dryers. Other standard amenities include a washer/dryer, a coffee maker, and a safe.
At Legacy Vacation Resorts Reno, guests enjoy features like an indoor pool, a gym, and a sauna. If you plan to drive, free parking is available. Friendly staff can provide concierge services, and also offer advice about sightseeing. Other amenities at this family-friendly condo building include a rooftop terrace, free WiFi in public areas, and an arcade/game room.
We were looking for a non-casino option for our family. This was not it. Difficult garage to get into, extremely hot room (in November), windows did not lock in the room, and overall "cheap" feel to the room. AND my credit card was charged for a "resort fee" after the fact that they never explained and was not part of booking info.
Friendly and helpful staff
Thank you for taking the time to provide us with your very important feedback. We truly appreciate you choosing Legacy Vacation Resorts and allowing us to be part of your priceless vacation memories. We hope to see you again!
What I did not like about the stay was the check in process. I had called earlier in the day and gave them all my information to let them know I would be checking in after midnight. Told me it wouldn't be an issue. The security checking me in made it a huge issue. It took him calling someone who seemed to not be able to find my reservation considering it took him about 15 min. on the phone. Then their credit card machine didn't work so I had to give someone all my credit card information over the phone. All of this while he was taking his frustration out on us that his boss worked 16 hours that day. Never did I once complain about the whole process. He felt the need to be rude and take his frustration out on us. That is when I began getting mad. I just drove 9 hours and want the room I was promised. Very unprofessional. I am in the service industry and understand being short staffed and working long hours. Didn't feel the need to ask why he was being such an ***, but he was quick to share!
Thank you for your feedback. Please accept our sincerest apology that the resort and accommodations did not meet your expectations. Please note that this is not the experience we pride ourselves on providing our valued customers. Your feedback is very important to us and will be forwarded to the Resort Management Team. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations.
Thank you for your feedback. Please accept our sincerest apology that the resort and accommodations did not meet your expectations. Please note that this is not the experience we pride ourselves on providing our valued customers. Your feedback is very important to us and will be forwarded to the Resort Management Team. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations.
Thank you for taking the time to comment on your stay. We appreciate your high marks and compliments. We want to also apologize that some aspects of your stay did not meet your expectations. Your feedback is very important to us and will be forwarded to the Resort Management Team.
property is old/dated but clean for what it is. The Heating unit was extremely noisy and blew directly on the beds, waking us up each time it turned on. Mattresses are very uncomfortable. Resort fees were not included in orbits fees and was charged later.
Thank you for taking the time to comment on your stay. We appreciate your high marks and compliments. We want to also apologize that some aspects of your stay did not meet your expectations. Your feedback is very important to us and will be forwarded to the Resort Management Team.
Thank you for your feedback. Please accept our sincerest apology that the resort and your accommodations did not meet your expectations. Please note that this is not the experience we pride ourselves on providing our valued customers. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations.
Decent location and good amenities. close to the casinos.
Thank you for taking the time to provide us with your very important feedback. We truly appreciate you choosing Legacy Vacation Resorts.
Terrible place. Heat did not work was given space heater
We apologize that your stay was unacceptable by your standards. Since we are unaware who you are, we encourage you to contact us to discuss this matter further with us. Your feedback is very important to us and we would like to know a little more. We look forward to hearing from you.
Thank you for your feedback. Please accept our sincerest apology that the resort and accommodations did not meet your expectations. Please note that this is not the experience we pride ourselves on providing our valued customers. Your feedback is very important to us and will be forwarded to the Resort Management Team. We hope that you will consider staying with us again so that we have another opportunity to provide you with superior service & accommodations.