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Circus Circus Hotel & Casino Reno

3.5 out of 5.0

Recent guest reviews

Hotel is older. Stayed in older part. It's clean and the cleaning crew do a decent job. Hard to go anywhere because of the distance needed to walk to get to mian area. For handicap of any kind it's not easy.

Had a very good experience. Room was clean. Parking was easily accessed. Staff were friendly.

It is a nice hotel. Casino needs more tables form gambling. Very quixk check-in and check-out. Valet parking need to be a bit faster. It took us more than 20 minutes to get out car. I like the room services.

Garage elevator does not work. Very confusing parking garage.

Casino was ok, over priced for what we received. Room smelled bad and was very outdated. The gift shops and cafe located by our room was closed the entire time we stayed there (over the weekend). Would recommend checking out other casinos before booking this one.

Unfortunately I got there very tired I got new renew room in the fourth floor that it was nice, the not nice thing it's the toilet was dirty it has signs of pee on it just disgusting so I went down to the lobby where I had to make the whole line again to complain when I got there the employee apologize and told me she will get her manager the manager somehow doubt about the incident barely apologize and gave me an upgrade last floor room clean but old could it be a better experience but the truth it's the hotel is just old and not so good

The city of Reno itself is a disgusting hellhole, it seems like anybody who lives there is a homeless person. That being said, the hotel and casino or nice the people are nice inside of the hotel and casino, and it's connected to a bunch of other little hotels and casinos. It was a great experience if you stay inside. And the price is amazing on a weekday.

It was a Friday afternoon during normal check in time and they only had 3 people at the front desk checking customers in. The line was long and I wanted over 45 minutes. The staff kept going in the back which made it even longer. You would think they would be fully staffed on a Friday afternoon. My room looked as if was not vacuumed and bathroom toilet was still dirty with urine under the seat and around rim.

No fridge in room. Asked for one on Friday afternoon. "that will be $6 a day" ok then bring one. Upon check out tuesday morning we recieved no fridge. Saturday we went to Walmart and bought a cooler. again at checkout we had been charged for a fridge we never received. supposedly they credited my card. also the toilet was leaking, making a lake on the bathroom floor. one good thing was that maintenance came right away and fixed it. also called for maintenance because the a/c was poor. the man removed the filter which had obviously not been cleaned in at least a year, it had inch thick crud stuck to it. he went and cleaned it and then the a/c worked well. and lastly, there is no ventilation in the rooms, not even a bathroom fan.

we called to get early check in & they said no we would have to wait until 3pm. went there at 3 and they had no rooms ready for anyone. Not one single room was clean eventhough check out was at 11am. People were very angry and they offered no explanation other than the rooms weren't ready yet. Finally after over an hour we got a room. They gave us an upgrade but honestly if that was there better room it leaves much to be desired. Not to mention the big dust bunny on the floor. They definitely need to hire more cleaning staff to get the rooms turned over by check in time.

Hotel is clean but expensive for the price $140 / night for Friday night no breakfast included. I rather stay in the small hotel next time

We felt the hotel was dated when we arrived but grew to really like the hotel and the entire property by the time we departed 5 days later.

Hotel was in a central location to visit my family.

We arrived at 4:30pm on Saturday, and it took 55 minutes to check-in due to a huge line and insufficient staff. We wanted to add another day to our stay, and they said we'd have to come back the next day to the check-in line, so we skipped it. They did allow us to pay a little extra for a late check-out to 4pm which was nice. The room was fine, a little outdated, but comfortable. It had been cleaned, but there was a cheerio on the bathroom sink and the sheets had small stains.

Being a resort casino in Reno NV, you are charged a resort fee and they usually give you a coupon book when you check in ie: free drinks, internet, maybe a matching bet at one of their tables, just different free sutff. This time they said they ran out but still charged you. That is Not right. Its a good thing the room was in pretty good shape.

Perfect for a quick stay with kids. Basic Hotel room. I wish it had had a refrigerator but better than I expected for the price and the kids really enjoyed it.

We'd never been to Reno and this was reasonably priced. The location was great to walk to restaurants, and other casinos.

we come have lot fun, good location . nice night view.

Good hotel, nice casino, tram to other casino was good.

OK stay. Staff is friendly and professiomal. Rooms are old and tired.

Room options

Suite, 1 King Bed with Sofa bed, Tower

Full 1 | King 1 | Sleeps 4

Sky Tower Standard Room - 2 Queen Beds

Queen 2 | Sleeps 4

North Tower Luxury Room - 1 King Bed

King 1 | Sleeps 4

North Tower Luxury Room - Two Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Circus Circus Hotel & Casino Reno

Everyone (108) Couples (251) Business (87) Family (293) Other (92) Friends (106)
4
Everyone

Had a very good experience. Room was clean. Parking was easily accessed. Staff were friendly.

By on Sep 17, 2017

5

nice hotel

Everyone

It is a nice hotel. Casino needs more tables form gambling. Very quixk check-in and check-out. Valet parking need to be a bit faster. It took us more than 20 minutes to get out car. I like the room services.

By on Sep 8, 2017

3

nice hotel but terrible parking

Everyone

Garage elevator does not work. Very confusing parking garage.

By , from Sacramento on Sep 5, 2017

3
Everyone

Casino was ok, over priced for what we received. Room smelled bad and was very outdated. The gift shops and cafe located by our room was closed the entire time we stayed there (over the weekend). Would recommend checking out other casinos before booking this one.

By on Aug 29, 2017

1

not clean and old

Everyone

Unfortunately I got there very tired I got new renew room in the fourth floor that it was nice, the not nice thing it's the toilet was dirty it has signs of pee on it just disgusting so I went down to the lobby where I had to make the whole line again to complain when I got there the employee apologize and told me she will get her manager the manager somehow doubt about the incident barely apologize and gave me an upgrade last floor room clean but old could it be a better experience but the truth it's the hotel is just old and not so good

By on Aug 24, 2017

Review comment responded on Aug 28, 2017

Dear Valued Guest, On behalf of the staff and management at the Circus Circus, we would like to apologize for the disappointment you experienced during your stay. This is not the type of memory that we want to leave our guests with and regret that your stay wasn't an entirely pleasant because of the challenges you experienced. Our main goal is to create an atmosphere where all of our guests receive superior service and the ultimate in entertainment and lodging needs. Unfortunately, we fell short of meeting that goal during your stay and hope that you will give us another opportunity to serve you in the manner and style you deserve. Again, we are sincerely sorry for your troubles. Warmest regards, The Circus Circus Casino Reno

4

very nice

Everyone

The city of Reno itself is a disgusting hellhole, it seems like anybody who lives there is a homeless person. That being said, the hotel and casino or nice the people are nice inside of the hotel and casino, and it's connected to a bunch of other little hotels and casinos. It was a great experience if you stay inside. And the price is amazing on a weekday.

By , from Graham, Wa on Aug 24, 2017

2

disappointed

Everyone

It was a Friday afternoon during normal check in time and they only had 3 people at the front desk checking customers in. The line was long and I wanted over 45 minutes. The staff kept going in the back which made it even longer. You would think they would be fully staffed on a Friday afternoon. My room looked as if was not vacuumed and bathroom toilet was still dirty with urine under the seat and around rim.

By , from Bay Area on Aug 20, 2017

Review comment responded on Aug 22, 2017

Dear Valued Guest, On behalf of the staff and management at the Circus Circus, we would like to apologize for the disappointment you experienced during your stay. This is not the type of memory that we want to leave our guests with and regret that your stay wasn't an entirely pleasant because of the challenges you experienced. Our main goal is to create an atmosphere where all of our guests receive superior service and the ultimate in entertainment and lodging needs. Unfortunately, we fell short of meeting that goal during your stay and hope that you will give us another opportunity to serve you in the manner and style you deserve. Again, we are sincerely sorry for your troubles. Warmest regards, The Circus Circus Casino Reno

2

in town for hot august nights

Everyone

No fridge in room. Asked for one on Friday afternoon. "that will be $6 a day" ok then bring one. Upon check out tuesday morning we recieved no fridge. Saturday we went to Walmart and bought a cooler. again at checkout we had been charged for a fridge we never received. supposedly they credited my card. also the toilet was leaking, making a lake on the bathroom floor. one good thing was that maintenance came right away and fixed it. also called for maintenance because the a/c was poor. the man removed the filter which had obviously not been cleaned in at least a year, it had inch thick crud stuck to it. he went and cleaned it and then the a/c worked well. and lastly, there is no ventilation in the rooms, not even a bathroom fan.

By , from Somewhere USA on Aug 18, 2017

Review comment responded on Aug 21, 2017

Dear Valued Guest, On behalf of the staff and management at the Circus Circus, we would like to apologize for the disappointment you experienced during your stay. This is not the type of memory that we want to leave our guests with and regret that your stay wasn't an entirely pleasant because of the challenges you experienced. Our main goal is to create an atmosphere where all of our guests receive superior service and the ultimate in entertainment and lodging needs. Unfortunately, we fell short of meeting that goal during your stay and hope that you will give us another opportunity to serve you in the manner and style you deserve. Again, we are sincerely sorry for your troubles. Warmest regards, The Circus Circus Casino Reno

2

need more cleaning staff!

Everyone

we called to get early check in & they said no we would have to wait until 3pm. went there at 3 and they had no rooms ready for anyone. Not one single room was clean eventhough check out was at 11am. People were very angry and they offered no explanation other than the rooms weren't ready yet. Finally after over an hour we got a room. They gave us an upgrade but honestly if that was there better room it leaves much to be desired. Not to mention the big dust bunny on the floor. They definitely need to hire more cleaning staff to get the rooms turned over by check in time.

By , from Buffalo, NY on Aug 10, 2017

Review comment responded on Aug 16, 2017

Dear Guest, Thank you for taking the time to comment regarding your recent visit. We are sorry to hear of your inconveniences. It is our ongoing goal for every guest who stays and/or plays at the Circus Circus to have a memorable experience. We want you to know we value your patronage and hope to welcome you back in the near future to allow us the opportunity to provide you with a great stay. Warmest regards, The Circus Circus Casino Reno

2

just ok

Everyone

Hotel is clean but expensive for the price $140 / night for Friday night no breakfast included. I rather stay in the small hotel next time

By , from cali on Aug 6, 2017

Review comment responded on Aug 16, 2017

Dear Guest, Thank you for taking the time to comment regarding your recent visit. We are sorry to hear of your inconveniences. It is our ongoing goal for every guest who stays and/or plays at the Circus Circus to have a memorable experience. We want you to know we value your patronage and hope to welcome you back in the near future to allow us the opportunity to provide you with a great stay. Warmest regards, The Circus Circus Casino Reno