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Los Tules Resort

2.5 out of 5.0

Recent guest reviews

The only place we stay in PV. Twenty acres, seven pools, almost 1000 coconut palms, excellent place to stay. Never seems crowded. Old style Mexican Resort rather than a high ride hotel. No elevators but nothing taller than 4 stories.

Unless you are a true night owl, inquire about the building you are being accommodated in, as you check-in or as you make your reservation. It may save you a move later on. We were checked into a room in building #6, which backs on to a near by but off resort nightclub. Thursday, Friday and Saturday night nightclub entertainment really amps up at about midnight and stays LOUD until 05:00. Woke me up ... ear plugs are not enough. Our advice is to push them to accommodate you at the other end of the resort. The room was quite nice and large, with full kitchen and everything you need to cook in... if that's your thing. We ate in for breakfast and lunch and then went out for dinner nightly. There's a grocery store right across the street from the resort. The room was clean and the housekeeping staff very nice. Overall the resort appeared to be well kept. Pools [3 or 4] were fairly quiet. No play makers with loud poolside music. Not many kids. There is one on resort restaurant and food was very good. We ate there a few times. Restaurant staff were great and very accommodating. There are lots of places to eat in PVR. Many are fairly inexpensive. Some within a short walk of the resort, others within a short bus ride. The cost of a bus ride for 2, from resort to Malecon [down town PVR] was about 15 pesos. Explore a little. We'll go back to PVR and quite possibly to Los Tules but will look to be accommodated as far away from the bulding 6 area as possible.

Although this is an older resort and could use some more updating, the beautiful grounds, multiple pools, great location, good restaurant, and friendly accommodating staff make this one of our favorite spots in Mexico.

Los Tules has very beautiful grounds set on 28 acres. There are nine pools, I believe, if the ocean is not for you. The 19 buildings are quaint (adobe/none more than 5 stories high). There are many different configurations/sizes of units available. (Some have kitchens or kitchenettes.) It is NOT an all-inclusive, so we were able to sample the many restaurants in town (a $5 cab ride). We also enjoyed eating at their well-regarded restaurant, the Cafe Chapultepec, several times. Very good staff (cleaning ladies, maintenance, restaurant staff, and front desk).

Staff are exceptional! Rooms are clean! Great atmosphere! Grounds are very clean! The restaurant was very, very good! Pools are wonderful! We did see whales. You can walk to the Malecon from here. Approximately 4 Kim’s. But lots of buses out front. Mall across the road.

We stay at Park Royal Los Tules regularly. The staff is great from VIP reception at the airport and free transportation. Everyone is helpful and friendly and greet us with "Welcome Home". The units are old style Mexico with colorful tile and are cleaned daily. The resort is beautiful with numerous palm trees, several pools and a great beach with views of downtown P. Vallarta.

Spent 3 weeks at Los Tules and had a wonderful time. Saw whales in the ocean on 4 different days. Food was great at the restaurant and the sun felt good while we tanned at the different pools. Our friends that came With us were very impressed With how relaxing it is there.

Los Tules staff were excellent as always. Rooms always clean and neat. Restaurant excellent. RHC staff TERRIBLE. The Royal Holiday Club staff have absolutely lost their customer focus and treat guests as if the guests work for them. PRESENTATIONS are everything to these people and they don't seem to care what time of day or night they contact guests to attend their presentation. I saw guests yelling at RHC staff in the reception area on several occasions as they just won't let up. Unfortunately this reflects incredibly negative on the resort.

This was my third stay at Los Tules, always through an owner of Park Royal resorts. Upon arrival, it was discovered that we and others had not unit to stay in. The PR took a large unit that was not in their system but owned by another entity and installed 3 locks so that it had 2 bedrooms and the kitchen/living room separated. They then installed the overflow guests. We had to request towels and sheets; the unit was rough even by the rustic standards of Los Tules. We were promised a one bedroom ambassador per our reservation with a view for the next day. The next day we were informed that Vanessa (who was managing the desk and made the promises) had quit. We were moved to a non view one bedroom at the back of the grounds next to the office and told there was nothing else. We were moved again for our second week after a great deal of hassle over the "we are full" and the repeated "we have nothing else" as we were offered a unit that after two flights up had an interior circular staircase in a dark tower to ascend to the unit. We ended up with a tiny balcony, view, and next to the discos/swamp. Discos operate loudly Thurs, Fri and Sat until 5 a.m. and it required earplugs. Many other guests were upset with their accommodations. It seems impossible in this age of computers to not know how many guests are arriving, what their reservations were for, how many 100% owned units under the mgmt. would be in use by their owners the next day, what promises had been made to guests making reservations (view, ground floor, location in complex). The level of chaos was astonishing. I like Los Tules; it has wonderful large grounds, easy access to groceries and one can walk to the Malecon. The place reflects another time, the furnishings are not luxurious. The kitchen has one only bowl to serve or mix in and the most minimal of utensils. The gas stove has an oven but there are no baking dishes. There is a coffee maker, microwave, water dispenser with water, toaster. Guests have to purchase paper towels. I will give the resort one more trip to see if the reservation situation is managed.

We have returned to Los Tules many years. We always enjoy the casual atmosphere, the incredible staff and beautiful surroundings. Those who prefer high-end luxury may prefer other resorts. For us, the low-key environment and gorgeous grounds make it a perfect place to relax and unwind. We have met many guests who return year after year for the same reasons. Viva Los Tules!

Blvd Francisco Medina Ascencio Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 6 outdoor pools

Located in Las Glorias within a short walk of La Isla, Los Tules Resort is within a mile (2 km) of Cruise Ship Terminal. This 200-room resort welcomes guests with 6 outdoor pools, a restaurant, and free in-room WiFi. On the beach, it's also near Malecon and Bay of Banderas.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start each morning with breakfast, available for a fee.


Rooms

TVs come with cable channels, and free WiFi keeps guests connected.


Property features

Guests staying at Los Tules Resort enjoy access to 6 outdoor pools, a children's pool, and a spa tub. There's free parking if you drive. A multilingual staff is on hand to assist with concierge services and securing valuables. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and a garden.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 550 reviews