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Los Tules Resort

2.5 out of 5.0

Recent guest reviews

We stay at Park Royal Los Tules regularly. The staff is great from VIP reception at the airport and free transportation. Everyone is helpful and friendly and greet us with "Welcome Home". The units are old style Mexico with colorful tile and are cleaned daily. The resort is beautiful with numerous palm trees, several pools and a great beach with views of downtown P. Vallarta.

Spent 3 weeks at Los Tules and had a wonderful time. Saw whales in the ocean on 4 different days. Food was great at the restaurant and the sun felt good while we tanned at the different pools. Our friends that came With us were very impressed With how relaxing it is there.

Los Tules staff were excellent as always. Rooms always clean and neat. Restaurant excellent. RHC staff TERRIBLE. The Royal Holiday Club staff have absolutely lost their customer focus and treat guests as if the guests work for them. PRESENTATIONS are everything to these people and they don't seem to care what time of day or night they contact guests to attend their presentation. I saw guests yelling at RHC staff in the reception area on several occasions as they just won't let up. Unfortunately this reflects incredibly negative on the resort.

This was my third stay at Los Tules, always through an owner of Park Royal resorts. Upon arrival, it was discovered that we and others had not unit to stay in. The PR took a large unit that was not in their system but owned by another entity and installed 3 locks so that it had 2 bedrooms and the kitchen/living room separated. They then installed the overflow guests. We had to request towels and sheets; the unit was rough even by the rustic standards of Los Tules. We were promised a one bedroom ambassador per our reservation with a view for the next day. The next day we were informed that Vanessa (who was managing the desk and made the promises) had quit. We were moved to a non view one bedroom at the back of the grounds next to the office and told there was nothing else. We were moved again for our second week after a great deal of hassle over the "we are full" and the repeated "we have nothing else" as we were offered a unit that after two flights up had an interior circular staircase in a dark tower to ascend to the unit. We ended up with a tiny balcony, view, and next to the discos/swamp. Discos operate loudly Thurs, Fri and Sat until 5 a.m. and it required earplugs. Many other guests were upset with their accommodations. It seems impossible in this age of computers to not know how many guests are arriving, what their reservations were for, how many 100% owned units under the mgmt. would be in use by their owners the next day, what promises had been made to guests making reservations (view, ground floor, location in complex). The level of chaos was astonishing. I like Los Tules; it has wonderful large grounds, easy access to groceries and one can walk to the Malecon. The place reflects another time, the furnishings are not luxurious. The kitchen has one only bowl to serve or mix in and the most minimal of utensils. The gas stove has an oven but there are no baking dishes. There is a coffee maker, microwave, water dispenser with water, toaster. Guests have to purchase paper towels. I will give the resort one more trip to see if the reservation situation is managed.

We have returned to Los Tules many years. We always enjoy the casual atmosphere, the incredible staff and beautiful surroundings. Those who prefer high-end luxury may prefer other resorts. For us, the low-key environment and gorgeous grounds make it a perfect place to relax and unwind. We have met many guests who return year after year for the same reasons. Viva Los Tules!

When we first arrived at Los Tules we had been walking through Puerto Vallarta with our luggage for hours waiting for check in time. It was hot humid and raining. So we arrived miserable. Took them about 30 minutes to get us checked in and then they told us the room wasn’t ready we had to wait another hour. So we sat in the lobby where they continually pressured us to attend their time share breakfast. There are only so many ways a person can politely say no when tired, hot and hungry and I was about to unleash my wrath. When my husband finally went up to the desk again and asked about our room. And they said “oh yeah it’s been ready for you.” Angry that they hadn’t told us but relieved that we could finally get a shower and some AC we went looking for our room. We spent another 15 minutes looking for it and finally had to ask the waiter at the restaurant for help. With his help we find it only to realize it’s not ready and they are still cleaning. So we went back to the restaurant and had a couple margaritas while we waited. There was no way I was going to walk all the way back to the lobby and be hounded by the time share sharks again. So we finally get into our room and it was a very awkward room. First of all walking up to our room the banana tree had not been pruned so literally had to duck under it! My husband finally got a knife and cut it back. Then the gutter from the roof had a down spout that poured down like a waterfall right in the middle of the walk way. Then to get into the room you unlock the door with your keycard and then walk up a spiral staircase (with luggage that wasn’t easy) and then they had a key hanging by the door at the top of the stairs. Now the room itself was clean but it was just very old Mexican style just outdated.The kitchen was very hard to cook in, not a whole lot of counter space and the layout was just bad. But at that point I just really didn’t care and wanted to shower and take a nap. We took a nap and then finally got around to opening up the curtains to see the storm outside and we couldn’t see a thing. The sliding glass door had cracks in the glass and so it had covered completely with condensation and we couldn’t see out. We opened the door to find that we didn’t have the ocean view we were expecting at all instead we had a view of the neighboring resort and the canal in between us. But if you went to the edge of the “patio” you could see a sliver of ocean. Very disappointing. But the stay here was a gift so we put up with it. We spent the next day wandering around Puerto Vallarta in the humidity and came back completely exhausted and ready for bed. We were hoping to sleep in but were rudely awakened to hammering and sawing in the very next room at 6am. That was it! My husband complained and by the end of the day they moved us to another room by the restaurant and pool. Now this room was 100% nicer and I couldn’t have been happier with it. Although it still wasn’t the ocean view we were expecting it was more modern style and we could see out the windows. And above all there was no construction. You have to expect construction when you travel in their off season but not in the room right next to you. The other thing that bothered me about this resort was that there was only 1 hot tub for the entire resort and it wasn’t very hot. Plus it’s never comforting to see little kids in there and people hanging out in there for hours with their coolers full of beer. Also the whole pool/beach towel situation was very weird. I went to hand in our cards for towels and the guy behind the table just awkwardly gawked at me and didn’t say a word. Just took my cards and handed me towels. I noticed a sign in and out sheet sitting there and asked if I was to fill it out and he just stared. It was super weird. The beach was ok kinda rocky and the water wasn’t very clear due to the canal that was emptying out into it. But it worked for tanning. The pool was nice and never very busy but that’s a perk of going in the off season. I think overall our stay was better once they moved us but i don’t think I would stay there again.

The location is great for touring. It is great to have so many pools to choose from when the ocean is too rough to go in. A little disappointing that there was no entertainment on site in the evenings or during the day. The children wanted to go to the resort next door as they had entertainment on the beach that they could see happening.

We certainly enjoyed our stay at Los Tules. The resort has a nice Mexican feel to it. All the employees are so friendly. There is a nice long beach for walking( and for grandchildren to collect shells)! Our only complaint was that we were offered transportation from the airport, but this was never confirmed or carried through.

Stayed in large unit. Sleeps up to nine. 8 pools. Well treed/grass large property well maintained. Faces ocean/Bay. Excellent kitchen fully equipped. All rooms with AC. Cleaning provided every day. Restaurant on property. Very good. Prices fair. Easy access to grocery store 5 min. walk. Bus access to downtown 15 mins. Will definitely return.

I am actually shocked that this "resort" has a four star rating on this website. I just returned home from a week long stay here and all I can say is I've never been happier for a vacation to end. I booked a week stay here because my family has timeshare here and they go every year. This year, our family decided to get everyone together for one big family trip. There were about 16 adults and two kids, both two years old. When I initially booked by trip in May 2017, I specifically requested a ground floor room and I specifically requested to be next to my other family members. I was promised both and I put a deposit down. As it started getting closer to the time of this trip, I sent an e-mail back to the guy I was speaking with about my reservation only to learn that he didn't make my reservation correctly and that he was fired for inappropriate dealings with bookings. I spoke with another woman regarding this and she advised me that in order to make a booking through Park Royal, I had to pay more money than I was quoted. This close to the trip, I didn't want to have any issues so I agreed to pay more money and make a reservation with Park Royal. All I wanted to do was ensure that I was going to be with my family. I made that very clear to everyone I spoke with. We finally arrive at Los Tules. I go to check in and the room they gave me was not next to my family. I was already displeased and just when I thought it couldn't get any worse, they brought me to my room. When we walked up to our room, there was a rancid sewage smell. This is how we began our trip. In my room stayed myself, my husband, my two two-year old children, my mother, and my nanny. We had a three bedroom villa. Now, I really don't want to use the term "villa" here because that indicates luxury, something beautiful, something grand, something nice. None of those words would I use to describe my room. Not only did it smell of sewage, but the accommodation is extremely outdated and everything is falling apart. We experienced water bugs crawling throughout, about 7 to be exact and we found a couple of dead ones as I was cleaning the rooms so I could have peace of mind as my children were running around. There are cracks in the floor, the fabric on the cushions are embedded with stains and dirt, the drapes are heavy and have a terrible odor to them, there is no real sofa or couch, the "kitchen" is tiny and you can barely move around in it let alone cook something, and there are these ants that are all over your counter tops all the time no matter how many Clorox wipes you use to wipe it down. It's night 1, we are exhausted from traveling all day, and we come to learn that there is no hot water. Yay. When it started to settle in that I was stuck in this room for a week, I spoke to management to ask if I could change my room. There was a lot of back and forth happening that I didn't understand because I found out that, right next door to my aunt's room, was a three bedroom room that I could have stayed in but it was never offered to me. Then they tell me that I would have to pay more money to stay there because it would be an "upgrade". My room was so terrible and I just couldn't picture staying in it for the entire week, I said let me take a look at this room and I'll decide. So, she brings us in to see this room, only to find out someone else is already staying in it. Yes, this room was bigger, but to call it an upgrade should be a crime. Yes, it was bigger, but there was nothing nice about it and it was falling apart just the same as the other room. The sewage smell in my room got so bad, coupled with another bout of no hot water, that I called management again to switch my room. I just couldn't take it anymore. Somehow, this three bedroom "upgraded" room next to my aunt's room suddenly became available and we began lugging our belongings over to this room at 6pm. I start getting all of our things only to find out that the AC doesn't work in one of the bedrooms, the remote control for the TVs didn't work, there were ants all over the counter in the kitchen. I couldn't even call down to the main lobby to speak to someone about all of this because the phones didn't work either! It was like a nightmare that just wouldn't end. So, I start walking to the front lobby to complain about all of these things and they put me on the phone with a manager who basically did nothing but apologize to me which I honestly did not think was acceptable because I paid a lot of money to stay at this place and for what? I could have stayed anywhere else in a penthouse suite for the amount of money I wasted at Los Tules for such a horrific experience. The manager didn't even offer me compensation for the horrors we were dealing with, no refund for any portion of my stay. It was truly shocking how little the management team did for us. They don't know how to operate in the hospitality industry because they didn't even try to make us happy. They just said, "I'm sorry" as if that was going to change anything. The Wifi on the property is HORRIFIC and it only works if you are in your room. Good luck when you step out of the door. If you think you're going to be able to accomplish any work while here, guess again. They give you a card to get pool towels. Every day, you have to walk over to a room and bring your card and sign out towels. Insanely inconvenient. I don't know who thought of this but it's really not a good idea. Overall, my stay here was one of the worst travel experiences of my life and I would absolutely never step foot on this property ever again. The reason I give the resort two stars is because it's right on the beach and you can watch the sunset, which is very pretty and a nice thing to do on a tropical vacation and because it has accommodations if you need to stay somewhere. There is nothing more to the two stars than that.

Blvd Francisco Medina Ascencio Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 6 outdoor pools

Located in Las Glorias within a short walk of La Isla, Los Tules Resort is within a mile (2 km) of Cruise Ship Terminal. This 200-room resort welcomes guests with 6 outdoor pools, a restaurant, and free in-room WiFi. On the beach, it's also near Malecon and Bay of Banderas.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start each morning with breakfast, available for a fee.


Rooms

TVs come with cable channels, and free WiFi keeps guests connected.


Property features

Guests staying at Los Tules Resort enjoy access to 6 outdoor pools, a children's pool, and a spa tub. There's free parking if you drive. A multilingual staff is on hand to assist with concierge services and securing valuables. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and a garden.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 3

Studio

Full 2 | Sleeps 3

Standard Room, 1 Bedroom

Full 2 | King 1 | Sleeps 6

Standard Room, 2 Bedrooms

Full 2 | King 1 | Sleeps 7

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 536 reviews