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Los Tules Resort

2.5 out of 5.0

Recent guest reviews

Old hotel and condos, the condo was just renovated and the closet condo over the water it was spectacular! the rest of the hotel was basically old, the worst part was the hotel restaurant, the staff were great but service was slow ,food was good but the prices were crazy expensive! was very disappointed, but there is a store on grounds and it worked fin!

We've been going to Los Tules for family vacations and reunions for years and love it! There are things you should know before selecting this place, however. Los Tules is not really a hotel in the traditional sense. It is a large condominium complex with a number of time-share and vacation club operators. Many of the condos can be divided and rented as hotel type rooms - and they're just fine, but if you go expecting a hotel type experience, you'll probably be disappointed. There are a lot nicer hotels at the same price point with better amenities. The reason you'll want to stay at Los Tules is that it is a terrific place to relax in PV. The condos are large and comfortable. They're a little dated, but in good repair - dated is fine in Mexico, it feels more authentic. The views are wonderful, particularly at sunset. It is a short bus ride or a cheap cab to downtown or the marina area for dining and nightlife. There is a large, modern grocery store across the street with very fresh produce to stock up on breakfast and lunch foods (as well as cervezas and tequila). The cafe is decent and a little pricey for the area, but still relatively cheap. The happy hour is 2x1 and the daily drink special is 2x1 all day and pretty strong. The condos are ideal for families couples vacationing together. They are spacious and have attractive seating areas and large balconies and decks. The pools and beach are lovely. It is much more relaxing than the all-inclusives (which are totally unnecessary in PV because it's so cheap and there is so much to do).

We were there in June for a whole week it was fabulous the person that really helped us a lot was Mario from front desk. If it wasn't for him I would have not known what to do with my daughter she got sick and told me exactly the place to go at 5 :Am.I will never forget his help. I called the front desk and he guide me thru. Very relaxing place.

We were in PV for a few days for a wedding and had a lovely stay at Los Tules. This hotel has been here since I was a kid, and it's easy to see why guests keep returning to this slice of tropical paradise. The hotel is surrounded by beautiful, lush landscaping with bougainvilleas, hibiscus, red ginger and palms galore as a backdrop to your pictures. It has something like 7 swimming pools, the central one where the restaurant is located is mostly shallow so that kids can play in the pool while their parents dine al fresco or have a drink, so that one gets busy ( and a little noisy). All of the other pools, however, never seem to have more than a couple of people in them. The one located in front of our room seemed like our private pool as we were pretty much the only ones using it. Same thing with the beach...it was like our own private beach! The room and bathroom were immaculately clean. The shower had great water pressure, just be careful on that slippery tile! The bed itself was super comfortable and we slept really well. The curtains are not fully "blackout" style, but the light that filtered through them did not wake us up at all. Our room had a patio in front with a view of the gardens, the pool and the ocean with a table and chairs to enjoy our morning coffee and sunset drinks. The hotel is very conveniently located in the middle of the Zona Hotelera, about 2 miles away from the Malecon, 2 miles from the Cruise Ship Terminal. There is a supermarket right across the street if you need supplies for meals and Plaza Caracol mall is also right across the street, less than half a mile by foot if you follow GoogleMaps. We had almost all of our meals at the Chapultepec restaurant in the main pool area, even though the room had a full sized kitchen equipped with a full-sized refrigerator, stove, range top, microwave, etc. The service at the restaurant was always excellent and, while some of the meals were just good and not memorable, my husband had a huachinango ( red snapper ) that the chef recommended to him the last night of our stay that was DELICIOUS. All in all, had a fabulous stay, wish we had stayed longer and would recommend Los Tules without hesitation.

First the place is nothing spectacular, nice, but nothing extraordinary, and I could even live with that, but what has really made my stay unpleasant is the hotels culture; all the personnel on the grounds needs to be retrained. Everyone here just seems to be going through the motions, with no real care, passion or love for the opportunity they get to serve their guests. Upon our arrival the person at the front desk never even cracked a smile, and never got a smile regardless of what desk person we have had to be in contact with. The second person we were in contact with was the person who tries to sell you in to the time share presentation, upon our decline she proceeded to give us some discount "coupons" that are worthless and pointless because the restaurant staff will make it nearly impossible for you to use them, I was given a 10% "VIP CARD" that I was told I could use for discount at the ONLY restaurant (who is not owned by the hotel) in the entire 20 acres of the resort, she never ONCE mentioned we had to pay "cash" to get a 10% discount. I asked if I could just give my hotel room number since it's very inconvenient to be carrying cash, or purse while your trying to swim all at the same time and I was told I could open up a "credit line" with my credit card at the restaurant. I then proceded to do that, filled out a form with my credit card info that was charged with a credit hold of $4000 pesos (not a problem) we were planning on not cooking at any time even though the villa has a kitchen etc. We were just looking for convenience. After my first purchase at the restaurant I forgot to mention my worthless "VIP CARD" I was told I could not use it since I had to do it before my order, I thought ok fine, it was my fault I'll mention it earlier next time. The next time came I did get the 10% our waiter NEVER mentioned we had to "pay cash" to get the discount I signed our receipt and left a nice tip. 4th time around I'm told by a completely different waiter upon the mention on my "VIP CARD" that I had to have the physical card with me, I had left it in my room, I told the waiter I had just used it in the morning for breakfast they must have "record of it since I have an "open line of credit" I was told I had to go back to my bedroom to get the physical card so they could honor it. That same waiter proceeded to tell me that in addition to presenting the worthless "VIP card" I had to pay cash in order to get the discount; it's is now the 4th time I'm purchasing food at the restaurant and NOT ONE person has mentioned this!!!!! What was the point of having an open line of credit for my convenience if I still had the carry cash?????? So so so ABSURD!!!!! It's never been about the 10% discount, it's simply the lack of integrity in the entire process. The entire personal we have been in contact lacks skill and passion. The experience thus far has felt like $2 dollars are more important than the guests. From the front desk to the restaurant there is an absolute disconnection to what is been communicated, promised and not honored. Premises are clean, but again don't expect to be greeted or acknowledged by the cleaning staff, you can pass right by them and they will not even acknowledge you with a good morning. This entire resort needs a revamp on their resorts values, a shift in vision and culture in their personnel training. As we speak we are still here, I hope our experience gets better, once you've experienced a 5 star hotel experience, where the work culture and atmosphere is thriving you can absolutely tell the difference in the way a resort is conducting their business, for this resort $2 dollars are more important than their guests. There is a poverty mentality and a lack of vision and passion through out. We will never be back again.

We have stayed here several times and love the beautiful, well maintained grounds and the Iguana's that call one of the lawns there home and pose for pictures and are well fed. The seven pools are all very nice and you can always find a place by a pool. A mall and grocery store are across the street. One pool has a restaurant with good food and two for one Margarita's and a beer deal all day. The Margarita's are good but strong so share if you can. The pool by the restaurant is the busiest but there are all the other pool options. We like the family feel of this resort and the attitude of the staff. They made us feel very comfortable. We will stay here again in November.

Beautiful property. Attentive, friendly staff. Great destination. Our family has visited Los Tules on several occasions and will return for several more. The staff makes you feel at home. The beauty of the property is unparalleled. Tranquil and serene.

We have stayed at this resort several times and keep coming back because it is a beautiful and well maintained resort with all of its amenities and close to the town, shopping and it is beachfront and this time as some others we got full view of the ocean. We were able to take beautiful pictures just from the resort.

We were pleasantly surprised at this resort on how beautiful and unspoiled it is. It's old-fashioned in the look, like colonial Mexico I guess? We had a 3rd floor room building 6 with a little bit of a view towards the ocean but the walk up was bothering me. Our place consisted of a large tiled room with the kitchen, dining area and living room in one area and a big bedroom and two bathrooms!! We were reluctant to move but, after 2 nights, they found us a couple of choices. I went on the recommendation of Vidal, a very nice young man who worked quite hard, but in a most pleasant manner, on getting us to go to a timeshare presentation (which we resisted!) Our new condo was in building A and closest to the only outdoor jacuzzi and a smallish pool. Everywhere you look is gorgeous greenery and colorful flowers and people at work keeping it that way. This new place was even more impressive than the other with wooden louvered doors on 2 sides of a giant living room/dining room area. So lovely!! This one was not air conditioned in the great room and kitchen but the bedroom was and we were comfortable. We tried 3 out of 4 pools we saw on our walks and missed seeing the other 3 pools they advertise as this place is huge!! The little restaurant is charming too, not a lot of choices but we were satisfied with the menu, the service (a shout out to Franscisco and Fernando) and the prices. The pool and ocean view was wonderful. We also found the onsite store convenient and reasonable prices. We would definitely go back to this resort.

We stayed at one of the Royal Holiday buildings with kids. The condos are very spacious. The view from the balcony, the sunset, is amazing. We had some minor issues with the faucet, fridge and one of the showers, but called for maintenance and all was fixed within minutes. The buildings seem a little old, but everything is well maintained. Everything is clean. The gardens around the buildings and pools are well taken care of, lots of palm trees, it just feels great to be there. There are about 7 or 8 different shaped and sized pools, one for each group of buildings, but you are free to try any of them. They are not huge like at other resorts, but large enough to accommodate many more people than the actual attendance, even though we stayed during what is probably the busiest week of the year, Easter, 100% occupancy, It never felt crowded. There is only one small restaurant, by one of the pools. We tried it a couple of times and the food and service are excellent. There is a huge grocery store just across the street where you can find anything, we cooked most of the time, and we also tried the restaurants downtown, great seafood at very reasonable prices. There are also fancy and expensive restaurants close by, but personally I don't see the point of going to those places when you can try the local food, which is great and inexpensive. There is a nice shopping mall within walking distance, 5 minute walk from Los Tules, it's called "La Isla", they have clothing, restaurants, ice cream, souvenirs, etc. I see other reviewers complaining about noise from a night club. We never noticed anything, perhaps we were too far from the night club, we stayed at building 13, I don't know where the night club is. In general it was a great stay and we hope to have the chance to come back.

Blvd Francisco Medina Ascencio Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Las Glorias within a short walk of La Isla, Los Tules Resort is within a mile (2 km) of Cruise Ship Terminal. This resort has 200 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi. On the beach, it's also near Malecon and Bay of Banderas.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is served for a fee each morning.


Rooms

All 200 air-conditioned rooms provide balconies and ceiling fans. Guests can expect to find free WiFi.


Property features

At Los Tules Resort, guests enjoy features like an outdoor pool, a children's pool, and a spa tub. There's free parking, as well as an airport shuttle for a fee (available on request). A multilingual staff is on hand to assist with concierge services and securing valuables. Other amenities at this beach resort include free WiFi in public areas and a garden.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 3

Studio

Full 2 | Sleeps 3

Standard Room, 1 Bedroom

King 1 | Full 2 | Sleeps 6

Standard Room, 2 Bedrooms

King 1 | Full 2 | Sleeps 7

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 506 reviews