Villa Ganz Boutique Hotel4.0 out of 5.0
Recent guest reviews
I am shocked and upset that this hotel has a certificate of excellence. We booked 3 nights based upon the glowing reviews and certificate. Upon arrival we were extremely shocked at the reality of the hotel. Our room was dirty with a stained, old couch. The chair by the desk was stained as well. The carpets were dirty and the bathroom was old with an awkward tub that was old and patched. Nothing about it was as described. We have traveled in many different countries and cities in the U.S. We have stayed in many different types of hotels, from small motel like ones in the National Parks to luxury hotels for a splurge. We've traveled to Mexico numerous times and stayed in a wide range of places from upscale luxury, to roadside motels in Rosarito, to small local inns in Purepero. We have no issue staying in places, as long as they are clean and advertised honestly. At the Villa Ganz we felt we had been swindled and lied to. We packed up and told them we wouldn't be staying, but they refused to refund us any of the money for our 3 night stay. We tried to book another hotel in the city and couldn't find any available for the days we needed, only partial parts of it. We ended up booking a flight home the same day we arrived rather than stay at the hotel. We are out quite a bit of money and missed out on a stay in Guadalajara that we were looking forward to. I would not stay at the hotel and believe in good faith TripAdvisor should research the accuracy of other reviews. The hotel is not up to par with the advertising. I realized upon coming back home that there are no pictures of the bathrooms- because they are so out of date and only strategic photos of rooms. Travelers beware- the Villa Ganz is dishonest and I wouldn't feel comfortable booking a room there.
In my experience, what makes a successful boutique hotel is the quality of the staff. By this metric, Vila Ganz was superb. The front desk was manned 24 hours a day by a variety of friendly, helpful, English speaking staff who were able to organize whatever we needed by way of tours, taxis and restaurant bookings. The hotel itself exudes a sense of history, and the daily happy hour provided a relaxing break after a day of touring. The gardens are shaded and tranquil.
Our group of 13 mature tennis players and spouses stayed for a week in 7 rooms, so we gave the place a full workout! Armando, Polo and Monserat as well as Sally and all the other staff were attentive beyond words. From happy hour to breakfast, around the clock they lit the fire, called taxis and recommended great restaurants.
What to say about this hotel is impossible as it was the best experience we had in Mexico. There service was beyond excellent. Great location, restaurants everywhere. This is a must stay if you want the feel and look of Mexico.
According to the reviews, this was one of the top boutique hotels in Guadalajara. Keep in mind it is not an Hacienda, it is antique house in the middle of the city. The service and staff was excellent and the rooms were comfortable and super nice. They have complementary wine tasting every night. It is a pet friendly hotel, however the dogs cannot use the garden, you will have to take your dog outside. The complementary breakfast was OK. There are good options to eat close by the hotel, the Pizza next door is delicious. Do not go to the Indian restaurant near by.
Spend two night in this lovely hotel. Felt like a guest in magnificent mansion. My room was huge and had a hamaca, a feature typical of southeast Mexico, a bit foreign to Guadalajara but still a nice touch of long-gone amenities in grand houses in old Mexico. The staff was very polite and gentil. The location of the hotel is impeccable, centric and close to fine restaurants, lovely boutiques and bookstores, on a very walkable lovely area of the city. I’ll come back soon.
If you're looking for a tranquil oasis in the middle of a large metropolitan area of Guadalajara, this should be one of your first options and while it's smaller than most of the luxury hotel chains, this Colonial mansion gives you all the little details that may your stay memorable. Romantic rooms and gardens, lovely staff and comfort plus! A definite must for the seasoned traveler, won't disappoint.
This hotel is absolutely beautiful! Each room is slightly different and all of them are cozy and romantic. The staff speak good English and are very helpful and accommodating. In the evening they light up the gardens and lounge area with candles which adds to the charm.
The room is very confortable, with sufficient amenities, and books, bed is extremely confortable as well as the choice of pillows. The staff is awesome and breakfast is all you might wish. I will return...
We recently stayed at Villa Ganz for 28 days, our second stay, and it was simply wonderful - again. Awesome staff - Armando, Juan, Emanuel. Samantha, Lidia, Brenda, Dulce, & Manse. And of course owners & managers Sally, Klix, Silvio & Isabelle! Beautiful hotel and great location for enjoying real Guadalajara food and culture. Also easy access to outlying attractions if that is your thing - and very close to el centro. Great place to wake up to breakfast with Manse in the cocina. Nice wine happy hour at 6 PM. Service, service, service. Awesome! We'll be back soon!
- Close to University of Guadalajara Assembly Hall and La Minerva
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Zona Minerva, Villa Ganz Boutique Hotel is within a 10-minute walk of popular sights such as United States Consulate Guadalajara and Alliance Francaise de Guadalajara. This 4-star hotel has 10 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in the historical district and also 0.9 mi (1.4 km) from Los Arcos de Guadalajara.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a continental breakfast is served for a fee each morning from 7:30 AM to noon.
All 10 individually decorated rooms provide iPod docks, free newspapers, and free local calls. Guests can expect free WiFi and TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and desks.
Guests of Villa Ganz Boutique Hotel enjoy a fitness center, free WiFi in public areas, and a meeting room. There's free parking, and an airport shuttle (available on request) for MXN 1600 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only hotel include a business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 362 reviews