Everything was good but I asked for superior room and got a standard one.
Hotel its outdated, electronic doorknobs are very old couldn’t open it with the keys didn’t work even with the master key. No fridge, no microwave, very old TV’s no coffee maker. We asked for a coffee maker, they brought one very old, dirty and roaches inside. Disgusting. Any ways for a one night stay its ok but if you plan to spend more time I suggest you find a more modern hotel. I was very disappointed
The hotel as a whole is very good I stayed before several times and everything was good,but this time we got a room in the sixth floor that was clean but very out dated
The only thing I like is the convenience of being close to downtown and nothing else
Location is excellent. Close to restaurants, shopping, and site seeing.
Everything was good and clean. Most of the staff was friendly and attentive.
Although there are not any special concerns and I did enjoy my stay at the Fenix.. There was a small amount of disappointment in that the Hotel was not the great experience I had on previous stays.
Our room was located on the 8th floor as I requested to have it away from street noise. We were three adults in the same room and got a 2 doble bed room as we wanted. The room was huge and modestly decorated with tipical mexican furniture and a very small flat screen TV. The bellboys were always kind and helpful so the staff in the front desk. The bathroom was big too and had basic toiletries (no hair dryer), and plenty of hot water. The bad thing here was it had such a disgusting smell all the time!!!! It seems the drain was broken or cloged and we had to keep the door closed to avoid the horrible smell went into the room (if you have a weak stomach do not stay in room 809). Our room was cleaned every single day but at the first 3 nights I had to ask to the front desk for the third towel because we always got just two. WiFi service is not a reality in our room. No matter what we asked or did, the signal was so bad that if we wanted to use it we had to open the room door, or like me, went to the corridor and stay there as long I need to be online!!! The worst thing of our stay in this hotel was the air condition: IT DIDN'T WORK AT ALL!!!! Our room had a big balcony, but we never enjoyed the view because if we open the courtains the room will be so hot that we could not be there. It was so dissapointed about this basic feature because outside we were around 40°C!!!!!! Get sleep was such a challenge for me and my family because the room was always hot.
Nice hotel ! The staff are very friendly and profesional .
Friendly staff ! Great location , clean rooms , food was delicios .
Came back with neck pain thanks to the hardness of the pillow please change those for a smother pillows, everything is fine I the hotel just my only complaint is a small and arched bed and a terreible bad pillow.
The WiFI did not work and the beds were not comfortable at all. The elvators get to crowded. Hotel staff did not want to print my boarding pass.
the rooms were small but comfortable . very helpful staff in front desk . very little English spoken . close to the historic district which is what we wanted . very Mexican experience not tourist . I stayed there 20 years ago and it hasn't changed . brush up on your Spanish . it is not a US tourist resort of that's what we wanted. air conditioning in Mexico is iffy .
Good hotel in Guadalajara downtown, close to Catedral, hospicio Cabanas, San Juan de Dios, centro Joyero, teatro Degollado, etc. The rooms are good for the price.
Buena ubicación, el elevador se trababa y estaba sucio la llave para abrir el cuarto se des magnetizaba el cuarto lo medio limpiaban el hotel se está viendo viejo y no lo actualizan empleados se ven cansados y sin ganas de atender a los huéspedes
NO HAY PLAYA ESTA EN EL CENTRO DE GUADALAJARA...MUY BUENA UBICACION
En el hotel. Muy. Bien. Pero el carro que rente nunca me lo dieron y nadie sabia nada. Muy mal
Located in Downtown Guadalajara, Hotel Fenix is within a 5-minute walk of Guadalajara Cathedral and within 15 minutes of other popular attractions like Hospicio Cabanas. This 216-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7 AM to noon.
21-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Phones are also standard.
Guests of Hotel Fenix enjoy free WiFi in public areas, a business center, and a computer station. Self parking is available for MXN 35 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, laundry facilities, and a TV in a common area.
Everything was good but I asked for superior room and got a standard one.
Hotel its outdated, electronic doorknobs are very old couldn’t open it with the keys didn’t work even with the master key. No fridge, no microwave, very old TV’s no coffee maker. We asked for a coffee maker, they brought one very old, dirty and roaches inside. Disgusting. Any ways for a one night stay its ok but if you plan to spend more time I suggest you find a more modern hotel. I was very disappointed
Good afternoon Israel.Hotel Fenix appreciates your score and your commentsThis helps us improve the quality and service of the Hotel. We are sorry that on this occasion it was not to your complete satisfaction and rest assured that your complaint will be followed up.Yours sincerely General Management
The hotel as a whole is very good I stayed before several times and everything was good,but this time we got a room in the sixth floor that was clean but very out dated
Buenas tardes, Somos una nueva administracion, esperamos poder verte pronto. Saludos Cordiales
The only thing I like is the convenience of being close to downtown and nothing else
Buenas tardes, Somos una nueva administracion, esperamos poder verte pronto. Saludos Cordiales
Buenas tardes, Somos una nueva administracion, esperamos poder verte pronto. Saludos Cordiales
Location is excellent. Close to restaurants, shopping, and site seeing.
Buenas tardes, Somos una nueva administracion, esperamos poder verte pronto. Saludos Cordiales
Everything was good and clean. Most of the staff was friendly and attentive.
Dear Guest, Thank you so much for your coments and for that 5 stars you give it to us. We keep working to provide all our guest a memorial stay and we are happy to know that you get it in your stay. We hope to see you soon here again with us. Thank you so much again.
Buenas tardes, Fue un placer servirte durante tu estancia en El Fénix. Nos alegra mucho que esta fuera satisfactoria. Sin embargo, vamos por la quinta estrella que nos esforzaremos por ganarnos en tu próxima visita. Recuerda que siempre estamos para servirte. Relaciones Públicas
Good evening, We're deeply sorry that your stay at El Fénix was not what you expected. We look forward to hosting you once again to show you our improvements. Public Relations
Although there are not any special concerns and I did enjoy my stay at the Fenix.. There was a small amount of disappointment in that the Hotel was not the great experience I had on previous stays.
Buenas tardes, Somos una nueva administracion, esperamos poder verte pronto. Saludos Cordiales
Buenas tares¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.