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Recent guest reviews

Nothing uniq

Bed was very uncomfortable as the mattress seemed like a cheap kind, there was only one sheet and something else that looked like a thinker sheet. Pillos are also cheap and not the good kind like someone would expect from a 4 start hotel. I order room service and the food has horrible I sent it back once and when the brought it back it they didn’t send any condiments at all ( it was a hamburger) so the burger only had the meat, lettuce and cheese, I ended up not eating it . I upgraded to a suite because the other rooms were to small and the suite was kind of dark even with all the lights on. I also had entrance to a “ club “ but the snacks there were something you buy at the dollar store, they looked dry and old .

The extra charge for parking while already paying for the room. Other then that everything was very good I definitely will come back

None

Súper amables todos

N

,

I loved my stay at the RIU; it was in a great location, pretty close to everything. The hotel was super clean, the staff was very helpful, and just a great ambiance. My favorite part was the pool area, I loved relaxing there. The only thing I would say is that not having ice machines is a bit of a bummer, not a deal breaker but its nice to have them . All in all I definitely recommend stating here if you're ever visiting beautiful Guadalajara.

Amazing hotel, staff supper friendly clean place and rooms are beautiful

Location, hotel, service! Excellent. We left an IPAD in the room, it was hard to get someone to answer, since they kept transferring us to different people. Finally talked to someone at Lost and Found and had someone go pick up the IPAD.

The property was beautiful within itself. The views were spectacular. The service, phenomenal.

Its a nice place I would return again.............

Av. Lopez Mateos 830 Col. Chapalita Guadalajara JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Chapalita within a short walk of La Minerva, Hotel Riu Plaza Guadalajara is within a mile (2 km) of other popular sights such as Expo Guadalajara. This 550-room, 4.5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at Decapolis, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of Hotel Riu Plaza Guadalajara's 550 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

At Hotel Riu Plaza Guadalajara, guests enjoy a full-service spa, an outdoor pool, and a gym. Self parking is available for MXN 65 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.

Room options

Family Room, 1 King Bed, Executive Level (MX)

1 King Bed | Sleeps 4

Senior Suite, 1 King Bed (Crown Level Access)

1 King Bed | Sleeps 2

Family Room, 2 Twin Beds, Executive Level (MX)

2 Twin Beds | Sleeps 4

Executive Room, 2 Twin Beds, Executive Level

2 Twin Beds | Sleeps 2

Guest reviews for Hotel Riu Plaza Guadalajara

Everyone (17) Couples (2) Family (7)
5
Friends

Nothing uniq

By , from Warren on Oct 12, 2021

3
Everyone

Bed was very uncomfortable as the mattress seemed like a cheap kind, there was only one sheet and something else that looked like a thinker sheet. Pillos are also cheap and not the good kind like someone would expect from a 4 start hotel. I order room service and the food has horrible I sent it back once and when the brought it back it they didn’t send any condiments at all ( it was a hamburger) so the burger only had the meat, lettuce and cheese, I ended up not eating it . I upgraded to a suite because the other rooms were to small and the suite was kind of dark even with all the lights on. I also had entrance to a “ club “ but the snacks there were something you buy at the dollar store, they looked dry and old .

By , from Houston on Oct 1, 2021

Review comment responded on Oct 15, 2021

Dear Ana, Thank you so much for your feedback regarding your recent stay at Hotel Riu Plaza Guadalajara. From your review we understand that we have not been able to meet your expectations in all aspects. Regarding the bed, we are sorry that they were not to your satisfaction. We would have liked to have been informed about this during your stay in order to help you upon request with additional mattress toppers and extra pillows. It is saddening to hear that our gastronomic selection and room service was not to your liking as we try to meet the taste of every guest with our wide selection of dishes at our buffet and restaurants. Please be assured that we have forwarded your comments to the relevant department for an adequate follow-up and we hope you can give us an opportunity to change your perception into a positive one. We remain with best wishes, Hotel Riu Plaza Guadalajara Online Reputation Manager

5
Family

The extra charge for parking while already paying for the room. Other then that everything was very good I definitely will come back

By on Sep 18, 2021

5
Everyone

None

By on Aug 18, 2021

5
Friends

Súper amables todos

By on Jul 27, 2021

5
Family

N

By on Jun 29, 2021

5
Everyone

By on Jun 27, 2021

5
Everyone

By on Jun 26, 2021

5
Family

,

By on May 13, 2021

5
Everyone

By on Mar 20, 2021

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