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Recent guest reviews

excellent location,great service, cleansed,good breakfast

Great location ! Property was nice and clean and staff were very friendly!!

I have stayec previouslyat the Westin and I love the view of the city, cleaningness , the staff,food erc..

Nice hotel with pleasant staff. The spa, however was disappointing. The masseuse was not ready for the time of the reservation, and the individual was not trained properly. Maybe it was an off day for that person. The hotel manager was good to make the proper adjustment.

The hotel was nice. The staff was very pleasant and helpful. The wifi worked GREAT. I worked from my room all day every day using their basic 3 Meg speed wifi and never had a problem; I didn't need to upgrade to the 10 Meg package. I had a problem with the mousepad on my laptop and they loaned me a wired mouse for the week. That was GREAT service. The negatives: 1) Just like every hotel I've ever stayed in the food quality was mediocre at best. Why can't nice hotels serve food as good as that from other local restaurants? They charge more and the food isn't as good. I'd usually rather eat at a McDonald's for $8 than $25-$30 at the hotel. This was true for the Westin too. As I've alluded to, this isn't a Mexio vs US difference in quality because I've experienced this at every high-end hotel I've ever stayed at (excluding the Mariott in Moscow; very good food there). 2) The morning I checked out I went downstairs to wait on my ride. There in the lobby it appeared that a couple of tourists had spent the night on the couch or something. This is not the appearance that a hotel like the Westin should be presenting, I think. But, I could have misinterpreted the 2 bodies entwined on the dark couch and the table stacked full up with dirty dishes beside them I suppose. Would I stay here again? Yes. The hotel was fine, the staff was great and I doubt any others would be better.

Terrible staff, I arrived at 10am and refused to check me in unless I paid early check in rate, they were rude and even laughed at me. I will never be back to that hotel.

Very nice hotel, friendly staff. Every time I am in Guadalajara I choose this hotel because is near everything and it is pet friendly!

Towels look dirty. They look dark, maybe a good wash will help.

The food that we requested to our room was VERY BAD.

I don't normally give long reviews but this one deserves some comment...The first room we were placed in smelled slightly of body odor (1004) and had mold on the ceiling in the bathroom. It only got worse from there… We were placed across from a larger room, the residence of which, along with the rooms on either side of us, held an all-night party keeping us up till about 4:30AM laughing, singing, slamming doors etc., and this after calling the security at 3 AM to intervene. The next morning we requested to be moved so that we could get a better nights sleep. ( i'm surprised that they did not offer) They moved us to a "premium" room for the inconvenience, which is another way to say an I denticle room on a higher floor. they moved us to room 1506 which smelled significantly worse (feet or body odor!), but before unpacking I asked to be moved to a third room (1805) which was OK, again, call the premium room but identicle to the other two. The concierge service personnel were very friendly but unprepared. They mainly wanted to stick us on a tequila tour. When we asked for other options they said that they would prepare some materials and get back to us, but never did. In general they did not seem familiar with the town. The hotel needs to get maps of the city, know what some of the best restaurants are and be prepared with some unique sightseeing opportunities for those wanting to experience Guadalajara and the surrounding towns...other than getting drunk.

THE ONLY BAD THING ABOUT OUR STAY IN THE WESTIN GUADALAHARA WAS:THE DINNER...(THEY SERVE OUR ORDERS (STEAK AND FISH FILET WITH NO GARNISHMENT....WE HAD TO ORDER THE VEGETABLES AND POTATOES... AT BREAKFAST BUFFET...I HAD ONLY A CUP OF COFFEE BUT THEY CHARGED ME 260.00 PESOS FOR IT...I HAD TO COMPLAIN ABOUT THE CHARGE TILL THEY REMOVED FROM MY BILL. THE FOOD AND BEVERAGE DEPT MUST BE IMPROVED

Great hotel very well located near Expo. The breakfast not so great but the lobby bar is pretty cool.

This is a very well located, nice hotel. The bed is awsome. And also de room service menu.

Staff was friendly, hotel was clean, and location was very convenient.

This is a great value for the hotel and location. It is very spacious, clean, and comfortable hotel. Staffs speak fluent English. That said, there are some incidents worth notice. I was in a rush to a meeting and forgot to take all valuables with me. In 3 hours, when I returned, I found that a dress shirt pocket with some pesos inside was taken. This left me with not sufficient money to take a taxi. (Hotel does not do foreign exchange and Mexico government forbid using US dollar for transactions). I ended up paying 15% overhead for a taxi fare. In addition to the incident, the checkout staff insisted that my room was not pre-paid (I brought the package). So I have to call my travel agent when I came back. It is quickly resolved, but did leave some bad taste on this hotel.

this is a very nice place to escape the craziness of the city outside it's doors... newer, fresh and very comfortable. if possible, get a corner room on a high floor... it costs a bit more, but worth it. great rates in general for a good stay.

It was a wonderful experience all the way! The rooms are comfortable and very well decorated. Beautiful from the entrance! Great location.

Great place to stay for our reunion with relatives in Guadalajara after a long day of site seeing.the beds were very comfortable. The bar was a great place to have a cocktail and watch soccer game. Really enjoyed working out at gym very clean and great equipment .

This hotel was very good at the price paid, it was one of the only 2 Pet friendly hotels we found in Guadalajara Mexico. We hated the prices for room service and avery other extras and additionals... Staff was very very friendly and profesional. great location. Parking is not incuded, cost 7 dollars a day.

Avenida de Las Rosas 2911 Guadalajara JAL

Hotel highlights

  • Walking distance to Expo Guadalajara
  • Onsite dining
  • 24-hour fitness center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Located in Zona Expo within a 5-minute walk of Expo Guadalajara, The Westin Guadalajara is within 2 miles (3 km) of other popular sights like Plaza del Sol. This 221-room, 4.5-star hotel has round-the-clock conveniences like a fitness center, room service, and a front desk. It's connected to the convention center in central Guadalajara and also close to La Minerva and University of Guadalajara Assembly Hall.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

The 221 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and 32-inch LCD TVs with cable channels. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and bathrobes. Free bottled water, safes, and phones are other standard amenities.


Property features

At The Westin Guadalajara, guests have access to a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is available for MXN 70.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include a business center, a computer station, and express check-out.

Room options

Premium Room, 2 Double Beds, City View

2 Double Beds | Sleeps 3

Premium Room, 1 King Bed, City View

1 King Bed | Sleeps 3

Deluxe Room, 2 Double Beds, City View

2 Double Beds | Sleeps 3

Presidential Suite, 2 Bedrooms, City View (SW-M)

1 King Bed | 2 Double Beds | Sleeps 5

Guest reviews for The Westin Guadalajara

Everyone (10) Couples (6) Business (5) Family (4) Friends (2)
5
Families Business Business Travelers

excellent location,great service, cleansed,good breakfast

By on Nov 26, 2019

5
Partner Couples

Great location ! Property was nice and clean and staff were very friendly!!

By on Sep 3, 2019

5
Everyone

By on Mar 31, 2019

5
Everyone

I have stayec previouslyat the Westin and I love the view of the city, cleaningness , the staff,food erc..

By on Feb 2, 2019

2
Everyone

Nice hotel with pleasant staff. The spa, however was disappointing. The masseuse was not ready for the time of the reservation, and the individual was not trained properly. Maybe it was an off day for that person. The hotel manager was good to make the proper adjustment.

By on Jan 28, 2019

3
Everyone

The hotel was nice. The staff was very pleasant and helpful. The wifi worked GREAT. I worked from my room all day every day using their basic 3 Meg speed wifi and never had a problem; I didn't need to upgrade to the 10 Meg package. I had a problem with the mousepad on my laptop and they loaned me a wired mouse for the week. That was GREAT service. The negatives: 1) Just like every hotel I've ever stayed in the food quality was mediocre at best. Why can't nice hotels serve food as good as that from other local restaurants? They charge more and the food isn't as good. I'd usually rather eat at a McDonald's for $8 than $25-$30 at the hotel. This was true for the Westin too. As I've alluded to, this isn't a Mexio vs US difference in quality because I've experienced this at every high-end hotel I've ever stayed at (excluding the Mariott in Moscow; very good food there). 2) The morning I checked out I went downstairs to wait on my ride. There in the lobby it appeared that a couple of tourists had spent the night on the couch or something. This is not the appearance that a hotel like the Westin should be presenting, I think. But, I could have misinterpreted the 2 bodies entwined on the dark couch and the table stacked full up with dirty dishes beside them I suppose. Would I stay here again? Yes. The hotel was fine, the staff was great and I doubt any others would be better.

By on May 13, 2018

1
Everyone

Terrible staff, I arrived at 10am and refused to check me in unless I paid early check in rate, they were rude and even laughed at me. I will never be back to that hotel.

By , from mexico on May 10, 2018

5

nice hotel

Everyone

Very nice hotel, friendly staff. Every time I am in Guadalajara I choose this hotel because is near everything and it is pet friendly!

By , from Guadalajara on Mar 1, 2018

4

hotel needs new towels

Everyone

Towels look dirty. They look dark, maybe a good wash will help.

By on Jan 4, 2017

Review comment responded on Jan 21, 2017

Dear guest, Thank you so much for sharing you opinion with us and for choosing us to be your host during your stay. For us is very important to know your feedback, this helps us to improve our service more and more each day. Hope to welcome you again very soon. Kind regards

3

good hotel but bad food.

Everyone

The food that we requested to our room was VERY BAD.

By , from Pembroke Pines on Nov 21, 2016

Review comment responded on Nov 23, 2016

Dear guest, Thank you for choosing The Westin Guadalajara as your host during your last visit to the city. We are sorry to hear that you had experienced some inconveniences during your stay; We invite you to give us more information so we can give the proper follow up wih the departments involved. We look forward to hear from you soon. Best regards!

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