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Recent guest reviews

Never again staying here. On my last day, I was taking a shower and in the middle of it the water stop coming out. I try to use my room phone to call infront and no one would answer, i had to grave my phone and call. The lady told me she will call back to my room and never did.

What Imlike about the property it is the casino so close. I did not like that the charged me extra for a room when I had reserved the best available from them. I did not want to waste time dealing with the staff somI ended up paying extra.

Everything very centralized and staff very friendly.

The rooms were not cleaned and the coffee brewer had a very disgusting smell.

Poor atention customer service and poor room cleaning

Good location for my business trip. Nice and clean room. Comfortable stay.

Everyone was very polite and friendly rooms where nice and clean excellent service and comfortable beds.

Every time I travel to Guadalajara, I choose this hotel because I like to gamble and it is steps away from the hotel.

Everyone was awesome! Convenient place to stay at. Food was great! The room was ok, I didn't like the bathroom and the rooms stink like sewer half of the time.

I made my reservation as pay later. It was a bad idea. the hotel sent me an email that if I didn't check in by 3 p.m. my reservation would be cancelled. I had to call orbitz to call hotel. then, when I checked in, they charge me $20 extra per room. I was very disappointed with the dishonesty from their employees. also the towels looked very old. Other than that, the hotel was okay.

Spent a nice 4 days over Christmas here. Good location too.

I recently spent a week at the Estancia. I picked this hotel because of its location and because I got a very good rate. The Estancia, a word for dwelling in Spanish, is reminiscent of a 1960's US motor court. It has a large parking lot for self parking. Entry to most rooms is from the outdoors. My room had been recently refurbished and other rooms were being refurbished during my stay. It seems as if it is an ongoing process. My room was furnished with a king bed, two night tables, a bureau, a desk and chair and a flat screen TV. There is a closet for clothing and for storage of luggage. The large bureau easily held the rest of my things. The hotel restaurant was convenient and I ate several meals there. Th menu had enough variety and the meals were reasonably priced. The Plaza del Sol and its restaurants is very near and there are several other eateries within two blocks of the hotel. The staff was friendly and very accommodating. I would stay there again. The outdoor pool was and added bonus.

I was looking for an inexpensive spot to sleep for the night as we passed through Guadalajara and this no frills location fit the bill. I would recommend it because it was clean, clean, clean and quiet. Most everything else was 'acceptable' and that all worked just fine for me. I arrived late at night and left very early so can't speak to amenities or what else is around.

Pool next to parking lot. Pool Furniture in disrepair and no cushions. One plug in in rooms and no internal door lock. Mattresses rock hard and pillows worse. No hair dryer. No face cloths provided. Breakfast was toast coffee and juice.

My experience was great, I had great time playing at the casino right across the street.

The pictures look nice, but the room you will get if you book flight+room is not what you see. I got the NON updated version (room 206) with a 20 years old window air conditioner, dusty to the point that I did not dare to run it. The bathroom has a pink tile motive and there are outside lights that force you to use the shades if you want to sleep. To make matters worst, there was a compressor outside my room that would run intermittently all night long. Not pleasant.

I loved the location of this property. It is walking distance to a nice mall and restaurants. They have free onsite parking, decent wifi, restaurant/room service, and the pool area is quite nice. The bellman, security guard and doorman are all very friendly and helpful. The front desk staff... well they just do the job they are there for... not going to knock themselves out to be super friendly. The suites are newly renovated. You must get a suite. I stayed in a regular room on a previous stay, and it was very outdated and small. The mattress pad cover is terrible...seems plastic-like for bed wetters. Otherwise, the suite is an amazing value. The restaurant and room service is pretty good. They will also serve you pool side. I would be happy to reserve a suite at this facility again.

Av. Mariano Otero No. 2407 Zapopan JAL

Hotel highlights

  • Walking distance to Expo Guadalajara and Plaza del Sol
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Zona Expo, Hotel Estancia is a leisurely stroll from popular sights such as Expo Guadalajara and Plaza del Sol. This 100-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11:30 AM.


Rooms

The 100 rooms are individually furnished and have an array of amenities, including sofa beds, minibars, and coffee makers. Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free long-distance calls, and free local calls.


Property features

Guests of Hotel Estancia enjoy an outdoor pool, free WiFi in public areas, and a meeting room. There's free parking, and an airport shuttle (available 24 hours) for MXN 300 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Business Suite, 1 King Bed with Sofa bed, Hot Tub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Business Suite, Multiple Beds, Refrigerator & Microwave

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 4

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hotel Estancia

Everyone (18) Couples (1) Family (2)
1
Everyone

Never again staying here. On my last day, I was taking a shower and in the middle of it the water stop coming out. I try to use my room phone to call infront and no one would answer, i had to grave my phone and call. The lady told me she will call back to my room and never did.

By on Oct 15, 2019

Review comment responded on Nov 22, 2019

Our apologies for the inconvenience

2
Partner Couples Family

What Imlike about the property it is the casino so close. I did not like that the charged me extra for a room when I had reserved the best available from them. I did not want to waste time dealing with the staff somI ended up paying extra.

By on Sep 5, 2019

5
Everyone

Everything very centralized and staff very friendly.

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Dear Guest, we apreccciate your comments, hope to see you soon!!

4
Family with small children Family

The rooms were not cleaned and the coffee brewer had a very disgusting smell.

By on May 11, 2019

Review comment responded on Jun 25, 2019

Dear Frank, we are sorry about the inconvenience, we are going to take care of the items you mention with the housekeeper

4
Everyone

By on May 5, 2019

Review comment responded on May 9, 2019

Es un placer ser sus anfitriones!

5
Business Business

By on Feb 26, 2019

Review comment responded on Mar 16, 2019

¡Estamos muy contentos de poder ser sus anfitriones! Hotel Estancia Guadalajara

3
Everyone

By on Feb 20, 2019

Review comment responded on May 1, 2019

Lamentamos no haber cumplido sus expectativas por favor déjenos saber algún número telefónico o correo electrónico en donde podamos conocer mas acerca de lo sucedido

1
Everyone

Poor atention customer service and poor room cleaning

By on Jan 3, 2019

Review comment responded on Jan 4, 2019

Good afternoon, Thank you for taking the time to share the comments about your recent visit. We assure you that for us the most important thing is your comfort, which is why we feel sad to know that your stay was not satisfactory. Each detail that comments has already been reviewed with the corresponding areas and corrections were taken to provide the quality service that our guests deserve. We hope you give us the opportunity to serve you again and make you live a completely different experience. Best regards.

5
Everyone

Good location for my business trip. Nice and clean room. Comfortable stay.

By , from Chicago on Oct 28, 2018

Review comment responded on Oct 29, 2018

Good Morning, We appreciate your comments, it is a pleasure to know that your expectations were met, for us the main thing is the satisfaction of our customers, we hope to have your preference again. Best regards.

5
Everyone

Everyone was very polite and friendly rooms where nice and clean excellent service and comfortable beds.

By on Sep 15, 2018

Review comment responded on Sep 17, 2018

Good morning, We appreciate your comments, it is a pleasure to know that your expectations were met, for us the main thing is the satisfaction of our customers, we hope to have your preference again. Best regards.

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