6/10 Okay
Karen
Traveled with family
Jan 31, 2026
Liked: Cleanliness, amenities, property conditions & facilities
What I liked: seeing the fireworks from our room nightly.
What I wish was different…
1. They try to bait you upon check in to meet with one of their sales staff, but they are not up front about it. They ask if you got the email offering you a “free gift” (my time is NOT free) and then tell you on the back end what it will really cost you - 90 minutes if your time that you’d much rather be spending doing something, anything else.
2. They nickel and dime you for every little thing. For example, I had to order a few items online and gad them sent to the front desk. They charge $5 to $15 per package, depending on the size of the item, just to receive it. I travel all of the time and have stayed at many different hotels, and NONE of them have ever charged me for sending a package to the front desk during my stay. The charge seemed excessive for what is typically a free service at most places.
3. They sent me a text the day before leaving asking me to take out all of the trash and recycling. During our stay, we received no housekeeping service (no beds made, no fresh towels, no trash taken out). For spending THOUSANDS of dollars for a weeklong stay, I believe they can afford to have their housekeeping staff remove your trash and recycling for you.
4. The entire tower we stayed in perpetually smelled faintly like cigarette smoke, like the air vents are too close to the smoking section.
Karen
Stayed 7 nights in Jan 2026
