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Recent guest reviews

Location is excellent. Very clean. There should be some information about the hotel in the room. Desk clerk was a little rude.

Everything was very good. I would recommend this property to my family and friends.

The hotel was really old, and noisy in the two rooms that I stayed. Location is a bit off as well.

The elevator was very loud and going on all night. The AC in 2820 was also very loud after it shuts off.

Noisy a/c next to bed would not let you sleep. Should have bed on opposite side or better a/c unit on opposite side. Windows are cheap single glass any noise outside was like people were in the room. Never will stay here again and pay that much. I travel a lot. This was the worst room ever.

The hotel was perfectly located. There were lots of restaurants and shopping within walking distance.

Staff was very friendly and the hotel is kept aqueeky clean and good brakefast too

The check in lady, Dana, was fantastic. I will stay there again when in the area.

Free breakfast. Had a Pizza Hut inside the hotel but only stayed a day. Never saw it open.

From the second you walk in you're bombarded with crowds and lines. This was the busiest and loudest hotel I've ever stayed in. The rooms were sticky wet with humidity and smelled. The sheets were very low quality. I'm not one to make official complaints (I have children!) and we called the front desk for noise complaints several times. I got a total of 3 hours of sleep because the noise was out of control. There were multiple large tour groups with all kids (very little adult ratio). I canceled the second night of our stay and went to a different hotel. This hotel does not meet the quality of any other Holiday Inn I've ever been to. If you have 5+ kids and you're an extremely loud bunch, this is the place for you!

I will start with the few good things about this hotel. The price, location, restaurant, lobby and the pool were all good. Also, the McDonalds being right next door was convenient for breakfast. Otherwise, the entire hotel is in a state of disrepair. There is a chunk of concrete missing on the front side of the building with exposed rebar, the floor numbers are almost completely worn off on all three of the front elevators, the only working ice machine was on the 2nd floor (I checked all floors before finally finding it) and the carpet in the halls really needs replacement. Our room had tiny ghost ants on the table and dresser. The walls had stains on them and the drain stop on the sink wasn’t connected (they never came to fix it after calling and telling them at the front desk the next day). They did clean the room each day (contrary to another review I read), but they didn’t give me more coffee and they left me an opened sugar/creamer package. The wall unit air conditioner was right next to the bed and makes you hot and cold constantly all night. I moved the bed over as far as possible and squeezed one of the chairs in front of it to block it from blowing directly in my face and body all night. The lighting was bad, the toilet was a short/non -elongated one and the shower was one of those cheap, one-piece slap ins. Parking is terrible. They let a construction crew park their huge trucks and equipment on the lot. They also have around 30 spots that are apparently leased out

Wish the front desk staff knew more about the surrounding areas and where things are. Like shopping...nail saloons....attractions. Good stay. Clean rooms...nice pool and hot tub

I paid for a king size bedroom, when I got over there they told me that I had to pay more for the king size bed even if my confirmation email said that I got a king size bed. They were out of king size beds so I could not get it in the end. They didn't clean the room on the first day and the day to check out they tried to come in at 9am to clean it they opened the door and everything when we were still sleeping and the check out is not even until 11am

Here is a list of issues affecting our stay: #1 - bug (cockroach) on curtain (upon arrival to room) #2 - dirty comforter (upon arrival to room) #3 - no housekeeping or cleaning service 4 out of 5 days we stayed (since Friday) because the hotel was at full capacity even before hurricane #4 - power outage since sunday thru tuesday which limited all hotel services #5 - lack of cleanup/ filthy premises all over the hotel in all areas #6 - lack of hot breakfast since Sunday through Tuesday #7 - poor/limited/no internet service #8 - during the storm, water leaked into the room through the balcony These are just a few issues mentioned to CS. I should not be paying full price with all these issues experienced as I did not receive a full service, it was actually very poor and limited, not to mention lack of cleaniness since arrival. I had to stay because there were no other hotels vacant, otherwise I would have switched to another hotel due to all these issues. I called numerous times for housekeeping and guest services with no answer or if they did answer, they would say they would send someone to check and never did. I also advised manager of issues upon check-out and he said he would credit, but never did and no one called me as promised for follow up. This has been 3 weeks already.

W Irlo Bronson Memorial Hwy Kissimmee FL

Room options

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Deluxe Suite, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Suite, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 4

Guest reviews for Holiday Inn Orlando SW - Celebration Area

Everyone (25) Couples (17) Business (9) Family (45) Friends (4) Other (4)
4
Everyone

By on Mar 8, 2020

Review comment responded on Mar 9, 2020

Hello- Thank you for taking the time to review your stay with us. We look forward to see you again soon~

4
Everyone

By on Feb 6, 2020

Review comment responded on Feb 7, 2020

Hello, Thank you for your review!

5
Partner Couples

Location is excellent. Very clean. There should be some information about the hotel in the room. Desk clerk was a little rude.

By on Jan 16, 2020

Review comment responded on Jan 17, 2020

Dear valuable guest , Thank you for taking the time to share with us your feedback. We appreciate the 5 stars rating.However, we would like to hear back from you to further discuss your experience with the f front desk . Best regards

5
Everyone

Everything was very good. I would recommend this property to my family and friends.

By on Nov 25, 2019

Review comment responded on Nov 25, 2019

Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us. Sincerely, The Holiday Inn S.W team

3
Business Business

The hotel was really old, and noisy in the two rooms that I stayed. Location is a bit off as well.

By on Nov 6, 2019

4
Everyone

By on Jul 8, 2019

4
Family with small children

The elevator was very loud and going on all night. The AC in 2820 was also very loud after it shuts off.

By on Jun 5, 2019

Review comment responded on Jun 19, 2019

Thank you for your review. I am very sorry to hear that that the Elevator was loud and that the AC unit was also loud. Please know that your comments have been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the Holiday Inn Celebration area.

2
Everyone

By on May 13, 2019

5
Everyone

By on Apr 6, 2019

4
Everyone

By on Nov 10, 2018

Holiday Inn Orlando SW - Celebration Area

5711 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
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