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Recent guest reviews

This place was absolutely disgusting. I could not stay the night there. Plus I was WAY overcharged. It was advertised as $70 yet I paid upwards of $113 a room BEFORE taxes and fees.

Some pointed a gun in my face very unsafe experience

Nothing to like. My wife was bitten by a bed bug. We got a video of the bed bug and immediately showed it to the front desk clerk. The bath tub was also dirty and there were holes in the bathroom walls. The room number was 201.

The condition of the property is worn. Furniture is missing pieces, scratched, stains on counters. The carpet is worn and stained as well. It's all old. AFTER checking in, told we are on 3rd floor and no elevator and no other rooms available; people walking through lobby without masks, and not told to put them on by staff present. Oh, and the smell of marijuana coming in from the hallway was the icing on the cake.

We had to ask how often the clean, we had a terrible incident which made our experience bad

Clean property is ok. Breakfast is really little and bad quality. There are extra fees if you want your room to be cleaned every day. Kitchen supplies is not enough for all the rooms. Overall experience is not that good

At 2:15am- Upon check in, the entire floor smelled like a combination of mold and marijuana. Then there were cockroaches all over the room: On the sink, on counter, on night stand, and on bed in room 226. There was not a handle to flush the toilet either. We went back to the desk and got moved to another room. By this time, it is 2:30am and my two children are exhausted after a 12 hr drive. We have an 8am wake up call . I am furious. My family will not stay here again. I expect a full refund. I am disgusted that orbitz would even advertise a facility with such poor conditions. I have photos of the dilapidated motel yo support my review.

Close to SeaWorld . They have a shuttle to SeaWorld and disney

Had the basic things I needed and a short walk to the convention center. However, free breakfast was never available when I was there. I was told it was from 6:30-9:30. One morning I went at 7am and there was nothing out and the employees at the front desk had no idea. Stay less than a week and you can pay for housekeeping to clean your room.

Very disappointing room smelled very bad like mold

At first, the staff gave me a room that was not cleaned yet. And there was no water until 11pm.

Property was within walking distance of Seaworld so convenient for us. Easily the poorest value for price paid of any hotel I've stayed at in the past 10 years; maybe ever. Our 1st room had standing dirty water in the sink and the sink drain plug mechanism was broken (couldn't drain the water). Trash and dirty laundry (towels/washcloths) still in the bathroom. Room was non-smoking but had obviously been smoked in. Requested a room change and staff readily/pleasantly provided one. New room not much better. Bent light fixtures. Towel rack in bathroom bent and hanging loosely on the wall. Loose toilet seat. Bathtub faucet ran continuously (bad leak) and loudly. Handle on shower water control broken (worked, however. Shower head was good). Burned out lights in kitchen. No housekeeping services as it is an extended stay facility (once every 8 days only). Continental breakfast just bad (the worst I've ever seen...I've seen a bunch). We ate breakfast out. One day water was out for over 6 hours. No water for anything. Not sure what time it came back on but went out mid-afternoon and still out at 10:30 when we went to bed. No explanation. Facility itself OK on the outside but inside it's clear it hasn't been maintained for years. I never review anything. But it's that bad. Just take the place off of your options list. Not mad about it but don't want others to have the same unpleasant surprise we did. 1st bad booking experience we've had in years.

Check in took too long, we had 3 rooms and the person on he counter was clearly a trainee, the manager mentioned that she was only assigned to the hotel temporarily and was not helping the trainee. They do not clean the room everyday and fotgot to mention that to us at check in, they did not clean the towels and said the drier was not functioning. They also "lost" a package that I sent to the hotel prior to my stay and refused to receive another one for me with no reason at all, they did receive some other packages. Breakfast was coffe and bagels and when we went after 830am, the breakfast items had run out and no restocking happened. This has been the worst stay I have had in the USA, I travel there 4 times a year to different locations. The only good thing abou t the hotel was the location, close to Universal and Sea World. Would not recommend this hotel to anybody.

The chairs were nasty, condoms in the drawer next to the bed. So we informed the front desk and Ms.Kat checked it out , was upset and said the GM will talk to us next morning. So next morning we checked the Gm was in front property and front desk said she will ask him to call us but we have not got a call from him. Also no remote control for the TV, and one of the double bed had no blanket. We're have been with orbitz for a long time i would request you to please look into this matter seriously and talk to the right person in charge over this matter. Also Kat said she would refund us the one night stay but we are still waiting on it.

Westwood Blvd. Orlando FL

Hotel highlights

  • Close to Orange County Convention Center and Aquatica
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Extended Stay America Suites Orlando Conv Ctr Sports Complex places you within a mile (2 km) of popular attractions like Orange County Convention Center and Aquatica. This 118-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves. It's connected to the convention center in central Orlando and also close to Pointe Orlando and Wonderworks.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 118 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

Guests of Extended Stay America Suites Orlando Conv Ctr Sports Complex enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. The front desk is staffed 24 hours a day to help with securing valuables and tours/tickets. This smoke-free hotel also has barbecue grills.

Room options

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Suites Orlando Conv Ctr Sports Complex

Everyone (17) Couples (2) Business (6) Family (14) Other (2) Friends (1)
1
Friends

This place was absolutely disgusting. I could not stay the night there. Plus I was WAY overcharged. It was advertised as $70 yet I paid upwards of $113 a room BEFORE taxes and fees.

By on Oct 19, 2021

Review comment responded on Oct 20, 2021

Laurisa, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

1
Everyone

Some pointed a gun in my face very unsafe experience

By on Jul 30, 2021

Review comment responded on Aug 2, 2021

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

1
Family

Nothing to like. My wife was bitten by a bed bug. We got a video of the bed bug and immediately showed it to the front desk clerk. The bath tub was also dirty and there were holes in the bathroom walls. The room number was 201.

By on Jun 9, 2021

Review comment responded on Jun 13, 2021

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

2
Family

The condition of the property is worn. Furniture is missing pieces, scratched, stains on counters. The carpet is worn and stained as well. It's all old. AFTER checking in, told we are on 3rd floor and no elevator and no other rooms available; people walking through lobby without masks, and not told to put them on by staff present. Oh, and the smell of marijuana coming in from the hallway was the icing on the cake.

By on Apr 11, 2021

Review comment responded on Apr 12, 2021

Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

1
Family

We had to ask how often the clean, we had a terrible incident which made our experience bad

By on Jul 6, 2020

Review comment responded on Jul 7, 2020

Thank you for your review. Our top priority is the well-being and safety of our guests; keeping that in mind, we have modified our housekeeping services at this time to suit each guests' requirements. Our front desk will be happy to arrange for this service if you desire, so next time do enquire with them. We apologize if this was not communicated to you upon check-in. Please revisit us so we can make it up to you. Sincerely, Hotel Management

5
Everyone

By on Feb 12, 2020

4
Everyone

By on Jan 31, 2020

3
Family

Clean property is ok. Breakfast is really little and bad quality. There are extra fees if you want your room to be cleaned every day. Kitchen supplies is not enough for all the rooms. Overall experience is not that good

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

We apologize for falling short of your expectations for a perfect stay. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management

1
Family Family

At 2:15am- Upon check in, the entire floor smelled like a combination of mold and marijuana. Then there were cockroaches all over the room: On the sink, on counter, on night stand, and on bed in room 226. There was not a handle to flush the toilet either. We went back to the desk and got moved to another room. By this time, it is 2:30am and my two children are exhausted after a 12 hr drive. We have an 8am wake up call . I am furious. My family will not stay here again. I expect a full refund. I am disgusted that orbitz would even advertise a facility with such poor conditions. I have photos of the dilapidated motel yo support my review.

By on Oct 12, 2019

3
Family with small children

Close to SeaWorld . They have a shuttle to SeaWorld and disney

By on Aug 10, 2019

Review comment responded on Aug 11, 2019

Thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you had an overall pleasant stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management

Extended Stay America Suites Orlando Conv Ctr Sports Complex

6451 Westwood Blvd., Orlando, FL 32821
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