The staff was GREAT!! The cleanliness was AWESOME!! The construction taking place all around the grounds: not so great. Also, we paid premium seating for luau which was great but we were sat on second row directly behind someone who was sitting at head of table which blocked our view considerably.
The property was fantastic. Great location. With the construction, dining options were limited.
We had a great trip. We recently had a loss in the family. The staff could not have been more accommodating. Given the circumstances we made great memories. We will he back.
Horribly rude pool staff. Would never stay at the property. Also going through a renovation so another reason not to stay, I didn’t go to Hawaii to experience a construction zone. But ridiculously rude pool staff.
Incredible hotel
Great grounds , beach and pool access perfect place to unwind the rooms are a bit outdated and can use a revamp
The hotel had everything we needed and was very beautiful.
Dear Sir/Madame- I very much like the property and have been there three of the last three years with my family. It’s beautifully run. My very, very big disappointment came when I got food poisoning that lead to diarrhea/nausea, chills and fever within an hour after leaving the property’s Luau. I was sick the rest of the night, 1/2 the following day (before forcing myself to leave the bed/room and had to cancel plans later that next evening. Upon realizing how a large portion of my trip was ruined I decided to ask for a refund for only my portion of the luau. Truth be told getting poisoned ruined some of my wife’s stay as well as my daughter’s but I felt it only fair to request my fee be taken off the bill upon checkout. After politely asking for something I didn't really consider would be met with anything but apologies and agreement, the person at the front desk told me that the front desk manager Kelsey Lions would only offer me $50 off of the $135 I was charged. I politely declined. To be clear- I have stayed there under the name Ethan or Skip Erickson three of the last three years, I also signed up for the Elite program this last stay so as to accrue points and have raved to others about the property and staff. I find it incredible that your property would lose my and my friends’ business over a charge of $135. I found the $50 offer incredibly cheap and in very poor taste hence my refusal to accept it & I am still bitter about it. Please let me know your thoughts.
A beautiful hotel with a very professional staff and amazing grounds. The pool was awesome, clean and not crowded even on busy days.
More vegetarian options would be better. Breakfast could be more reasonably priced.
A beautiful property! Staff very attentive. Room was beautiful. The only negative was that the property was so spread out it was a very long walk getting to and fro. Otherwise one of our top stays.
With the up-front understanding that everything on the property is really expensive--it's also really amazing. We took my mom here for the last vacation of her life, and the staff was beyond helpful. They made it possible for her to enjoy the sun for three more days, and she couldn't stop smiling. My husband and I spent a little more time enjoying the pool amenities--from waterslides to a swim-up bar--and also couldn't stop exclaiming about how much we loved it there. If I can ever afford it again, we'll go back.
Pools were nice. Everything was always clean. Rooms were ok but the views made up for it
Great, great property!!! We didn't want to leave. A wonderful, friendly staff made our stay all that much better. We'll definitely be going back.
Located in Wailea within 2 miles (3 km) of Wailea Beach, Grand Wailea Maui, A Waldorf Astoria Resort is within a few miles (5 km) of other popular sights such as Kamaole Beach Park 3. This 776-room, 5-star resort has 9 outdoor pools along with a full-service spa and 6 restaurants.
Enjoy the ocean views at Bistro Molokini, one of 6 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 1:00 PM.
All 776 air-conditioned rooms provide furnished lanais, refrigerators, and coffee makers. Guests can expect 37-inch LED TVs with digital channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include video-game consoles, ceiling fans, and safes.
Guests of Grand Wailea Maui, A Waldorf Astoria Resort have access to a full-service spa, 9 outdoor pools, and a children's pool. Self parking is offered for USD 45 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this beach resort include a gym, a spa tub, and a sauna.
The staff was GREAT!! The cleanliness was AWESOME!! The construction taking place all around the grounds: not so great. Also, we paid premium seating for luau which was great but we were sat on second row directly behind someone who was sitting at head of table which blocked our view considerably.
The property was fantastic. Great location. With the construction, dining options were limited.
We had a great trip. We recently had a loss in the family. The staff could not have been more accommodating. Given the circumstances we made great memories. We will he back.
Horribly rude pool staff. Would never stay at the property. Also going through a renovation so another reason not to stay, I didn’t go to Hawaii to experience a construction zone. But ridiculously rude pool staff.
Incredible hotel
Great grounds , beach and pool access perfect place to unwind the rooms are a bit outdated and can use a revamp
The hotel had everything we needed and was very beautiful.
Aloha Christopher, I apologize and am sorry to hear about the negative experience you encountered at our pool. I have shared your feedback with our team so that we may continue to improve our processes.