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Recent guest reviews

Fast response of staff to meet our needs.

Property need some improvement

Public areas were clean and beautiful. But...... the bathroom in my room. Another matter entirely.

The Moana is in a class of it's own. Classic, well preserved and well run!

The spa (massage) was the best.

Make sure you book the tower and nothing else. Thinking the "Diamond" was an upgrade but it wasn't very old room you can hear people talking clear just 1 room over. would not recommend.

Rooms are in desperate need of renovations. There was black mold in the shower head, peeling wall paper, horrible smell through out guest floors..

Loved that it was right on the ocean. Bed extremely comfortable. Staff very efficient. Food too expensive.

Great property! Right on the beach. Very clean and well managed. Friendly & helpful staff. Only minor comment is: Bedding is not great quality for a Westin. Pillow cases in both the rooms we stayed in were too small for the pillows, once you lay your head on them you end of sleeping on the inside of the pillow—not hygienic.

Check in was easy but not a lot of info given unless asked. Pool chairs was a joke. I understand they cannot provide enough chairs for all guests but some sort of rule needs to be enforced. Families would go down before pool opened and “reserve” several chairs by placing items in chairs. Rental chairs were $85 on beach-a little steep when no choice but to rent if wanted a chair. Those would sell out daily as well. The food was okay but overpriced. Staff overall was okay- not overly friendly .

Beautiful hotel! A true picture of paradise! Right on Waikiki beach, with daily live music, just perfection!

N/A

Rooms are old and had water damage in multiple places. Pool closes at 6pm, which I feel is a little too early. Staff was amazing. Food was good, but pricey ($18 pina colada? Worth about $12 tops)

Rooms are very spacious views from the beach is spectacular

Very poor sound insulation- everything could be heard through the walls, doors and floors from our room in the west tower (and this started at 3 am in the morning). Hotel was not able to accommodate us with another room so we canceled the remainder of our stay with no charge but only after being forceful with the front desk because they insisted they could not allow us to do so without being charged for the room and that it had to be done through Expedia/Orbitz. Also, no apologies from the hotel for the inconvenience or having to find a new hotel/change flights to shorten our trip.

Kalakaua Avenue Honolulu HI

Hotel highlights

  • Steps from Waikiki Beach and Moana Surfrider
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Waikiki, Moana Surfrider, A Westin Resort & Spa, Waikiki Beach is next to popular attractions like Waikiki Beach and Moana Surfrider. This 791-room, 4.5-star resort welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy the ocean views at Beachhouse at the Moana, one of 5 onsite restaurants. You can sip a beverage at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and video-game consoles.


Property features

Guests of Moana Surfrider, A Westin Resort & Spa, Waikiki Beach enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is offered for USD 55 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a sauna, a 24-hour business center, and express check-out.

Room options

Room, 2 Double Beds, City View, Tower

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Room, Accessible, Non Smoking (Mobility w/ Roll-in Shower)

1 King Bed | 1 Queen Bed | Sleeps 2

Room, 2 Double Beds, Partial Ocean View, Tower

2 Double Beds | Sleeps 4

Guest reviews for Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Everyone (24) Couples (8) Family (13)
5
Partner Couples

Fast response of staff to meet our needs.

By on Feb 2, 2023

3
Family

Property need some improvement

By on Jan 29, 2023

1
Friends

Public areas were clean and beautiful. But...... the bathroom in my room. Another matter entirely.

By on Dec 13, 2022

5
Everyone

The Moana is in a class of it's own. Classic, well preserved and well run!

By on Oct 29, 2022

5
Family

The spa (massage) was the best.

By on Oct 5, 2022

5
Everyone

By , from Massillon on Jun 1, 2022

Review comment responded on Dec 10, 2022

Aloha Thomas, Mahalo for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

1
Partner Couples

Make sure you book the tower and nothing else. Thinking the "Diamond" was an upgrade but it wasn't very old room you can hear people talking clear just 1 room over. would not recommend.

By on May 16, 2022

Review comment responded on Jul 5, 2022

Aloha Jeremy, mahalo for taking the time to post your review. We are truly sorry for not meeting your expectations and for the noise disturbances you experienced. We are grateful for your patience, and we want you to know our front desk associates are always available to help make your stay as comfortable as possible. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. We hope you will give us another chance to provide you with the relaxing experience you deserve. Mahalo, Guest Experience Team, Moana Surfrider, A Westin Resort & Spa

3
Family

Rooms are in desperate need of renovations. There was black mold in the shower head, peeling wall paper, horrible smell through out guest floors..

By on Mar 30, 2022

5
Partner Couples

Loved that it was right on the ocean. Bed extremely comfortable. Staff very efficient. Food too expensive.

By on Mar 26, 2022

5
Everyone

By on Mar 9, 2022

Review comment responded on Dec 12, 2022

Aloha Andrew, Mahalo for staying with us and for your gracious rating. On behalf of all of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, we would like to invite you for another outstanding visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

2365 Kalakaua Avenue, Honolulu, HI 96815
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