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Recent guest reviews

This property was beautiful, luxurious and the staff was exemplary!

The location is perfect! You walk right out to the beach and there are convenient shops and activities that the hotel provides free! The rooms are modern, which is nice! The Beachside is best, IMO. My mother and I enjoyed are second stay at Alohilani and would not turn down a chance to stay again!

Dont' bother with this hotel... I agree with others who said the hotel definitely spent all their money on upgrading the lobby only. The lobby is a 5-star resort but the room isn't. The room is small and feels cheap compared to everything else. We booked a regular room with a king bed and the restroom was so small that my boyfriend had to walk sideways to get into the shower. They also don't have in-room food service, bath ropes, or sandals for you. The manager said they have bath ropes upon request and I think that is just odd because I've never been to a 4-5 star hotel where they didn't hang ropes in the closet for you already, The hotel staffs are the worst part of this hotel. Yes, they are polite but they lack basic training and functionality. I requested for the hotel personnel to help set up something in our room for our anniversary and I even said I am willing to pay for any decor or drinks, but they didn't do anything upon checking in even though they said yes in our email exchanges. I tried to call the front desk for turndown service and the front desk lady who picked up my call asked me "what is that? what is a turndown service". Are you kidding me? Overall this is not a 5 star hotel. 4 at best. 2 stars for service. Also, their infiniti pool doesn't look nearly as nice as the photos online.

Great location with a great vibe! Courteous staff

I enjoy my staying wonderful view costumer service was great!!!

This resort was amazing, definitely would stay here again!

I loved the service of the property. The amenities were great. However when it came to the room, it was as nice as the amenities at the property. You can tell they spent a lot in the amenities and the hotel entrance. The room was not 5 star quality.

quality and new looking facilities. Enjoyed all the amenities that were available. Great service as well. For example, we found that our mini fridge was not working when we checked in and within 15 mins they came up with a replacement fridge. Overall we enjoyed our stay here and would do it again.

The resort is beautiful. Outside lunch restaurant was excellent try the sake with the noodles- Yum. Pool has stunning views. However they offer free breakfast buffet to children under 5. So lots of young kids in pool and hot tub in the afternoon. Rooms are on the small side very clean and bed was comfortable. We would have given this resort 5 stars. But I booked this for our 20th anniversary and didnt even get a Happy Anniversary card or flowers on the bed. A little disappointed with no acknowledgement by staff. So they lost brownie points. Note location was good .Beach across the street and abc store near for essentials. The main drag can be noisey due to sirens so be aware when picking a room.

My friends and I stayed here for a few nights as our last stay before returning home. The resort is located pretty centrally to everything that Wikiki Beach has to offer and is in walking distance to shopping and restaurants in the area. The resort is beautiful, from the outdoor waiting area, to the lobby, and bar with the aquarium wall with live fishes. However, the bathroom was much smaller than expected, and very bare and sparse--not at all what we expected from a 5-star resort. We had booked a partial ocean view room and it really was a partial view, with just a sliver view of the ocean from our balcony. The pool area is very beautiful and definitely well-worth a visit there. We had booked a cabana for our last night, thinking it would be packed at the pool, but there was actually a lot of free space and completely unnecessary for us to book the cabana. The pool area also has fire pits to keep you warm at night! All in all, we had a wonderful stay here, but there are other 5-star hotels/resorts around this area that may be closer to shopping/the beach that are around the same price range.

The design & pool are so beautiful! Highly recommended. We came during construction but over the hotel is amazing. Highly recommendable.

I was very pleased overall, just a little bit noisy do to guest behavior

Clean and good area. But, I am very dissatisfied with the fact that we ended up paying $600 in “amenities” fees. This was never explained when we got there nor anywhere while booking. If I would have been aware of this, I would have booked my stay at another resort.

I'm surprised that this hotel is in the 5-star category. Yes, it's been renovated but other than that, the rooms and the bathrooms are small and the balcony window is still old and you can hear all the noises from outside. The additional room fee says it includes unlimited free coffee and tea (there is a small Keurig coffee machine in the room), but that is the norm in any hotel today, even a 2-star. At check-out, we were told that we had a credit of $55 and it was applied to our parking. We did have a car, and when I mentioned that and that we were never told that we had a credit that we can use for any of the amenities including food and drinks, she said that we can still use it in the next hour. I didn't have time to stay and eat or drink so I told her to apply it towards our charge since we were not told about it at check-in. After telling us it's impossible at first, she said she did apply it and printed out a different final receipt. When I look at it in more detail now, I see she only applied a smaller amount, not $55.

This hotel charges amenities fee based on what they assumed would be liked by most guests which includes very generic coffee in the room which is freely available in most hotels especially a 5 star rated one. I could never get hold of the front desk even to ask a simple question and ended up having to personally message the manager on duty. Purchased a full ocean view room only to find out during the check in that all of their rooms are partial ocean view rooms which is very deceiving. Would never stay here again.

Kalakaua Avenue Honolulu HI

Hotel highlights

  • Walking distance to Honolulu Zoo and Royal Hawaiian Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Waikiki, 'Alohilani Resort Waikiki Beach is adjacent to Kuhio Beach Park and within a 10-minute walk of other popular attractions like International Market Place. This 839-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at Lychee Restaurant, one of 2 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 50-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a furnished balcony, a refrigerator, and a coffee maker.


Property features

Guests of 'Alohilani Resort Waikiki Beach have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is available for USD 45 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a fitness center, an outdoor tennis court, and a rooftop terrace.

Room options

Room, 2 Queen Beds, Partial Ocean View

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 1 King Bed, Ocean View

King 1 | Sleeps 3

1 King Bed, Diamond Head Ocean View

King 1 | Sleeps 3

Guest reviews for 'Alohilani Resort Waikiki Beach

Everyone (46) Couples (9) Family (6) Other (1)
5
Partner Couples

This property was beautiful, luxurious and the staff was exemplary!

By on Oct 1, 2019

Review comment responded on Oct 5, 2019

Aloha, Thank you very much for choosing us. We're delighted to hear you enjoyed our beautiful resort. We're also glad you had positive experiences with our exemplary staff. We look forward to the opportunity to welcome you back again. Mahalo nui loa,

5
Families

The location is perfect! You walk right out to the beach and there are convenient shops and activities that the hotel provides free! The rooms are modern, which is nice! The Beachside is best, IMO. My mother and I enjoyed are second stay at Alohilani and would not turn down a chance to stay again!

By on Sep 17, 2019

5
Everyone

By on Sep 11, 2019

Review comment responded on Sep 12, 2019

Aloha, Thanks for staying at 'Alohilani. We greatly value your review and we look forward to welcoming you back again. Mahalo nui loa, Guest Services

3
Partner Couples

Dont' bother with this hotel... I agree with others who said the hotel definitely spent all their money on upgrading the lobby only. The lobby is a 5-star resort but the room isn't. The room is small and feels cheap compared to everything else. We booked a regular room with a king bed and the restroom was so small that my boyfriend had to walk sideways to get into the shower. They also don't have in-room food service, bath ropes, or sandals for you. The manager said they have bath ropes upon request and I think that is just odd because I've never been to a 4-5 star hotel where they didn't hang ropes in the closet for you already, The hotel staffs are the worst part of this hotel. Yes, they are polite but they lack basic training and functionality. I requested for the hotel personnel to help set up something in our room for our anniversary and I even said I am willing to pay for any decor or drinks, but they didn't do anything upon checking in even though they said yes in our email exchanges. I tried to call the front desk for turndown service and the front desk lady who picked up my call asked me "what is that? what is a turndown service". Are you kidding me? Overall this is not a 5 star hotel. 4 at best. 2 stars for service. Also, their infiniti pool doesn't look nearly as nice as the photos online.

By , from Texas on Aug 27, 2019

Review comment responded on Sep 4, 2019

Aloha Jen, Mahalo for staying at 'Alohilani and sharing your experience with us. We are very sorry to hear of the inconveniences and lapses in service during your stay. Providing an exceptional guest experience is our number one priority and we greatly value your feedback. We have shared your feedback with our management team for future improvements. Please accept our deepest apologies and we look forward to the opportunity to host you again. Mahalo nui loa, Guest Services

5
Everyone

By on Aug 27, 2019

Review comment responded on Aug 28, 2019

Aloha, Thanks for staying at 'Alohilani. We greatly value your review and we look forward to welcoming you back again. Mahalo nui loa, Guest Services

5
Everyone

Great location with a great vibe! Courteous staff

By on Aug 27, 2019

Review comment responded on Aug 28, 2019

Aloha, Thanks for staying at 'Alohilani. We greatly value your feedback about our location and staff. We look forward to welcoming you back again. Mahalo nui loa, Guest Services

5
Family with small children Families

I enjoy my staying wonderful view costumer service was great!!!

By on Jul 26, 2019

Review comment responded on Jul 31, 2019

Aloha, Mahalo for choosing 'Alohilani for your recent visit. We're glad you enjoyed your stay and liked our great service. We look forward to welcoming you back again. Mahalo nui loa,

5
Friends

This resort was amazing, definitely would stay here again!

By on Jul 7, 2019

4
Family with small children

I loved the service of the property. The amenities were great. However when it came to the room, it was as nice as the amenities at the property. You can tell they spent a lot in the amenities and the hotel entrance. The room was not 5 star quality.

By on Jun 10, 2019

Review comment responded on Jun 13, 2019

Aloha, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We greatly value your review and are glad you liked our great amenities. Also, thank you for the feedback about the room. We look forward to welcoming you back again soon. Mahalo nui loa,

5
Partner Couples

quality and new looking facilities. Enjoyed all the amenities that were available. Great service as well. For example, we found that our mini fridge was not working when we checked in and within 15 mins they came up with a replacement fridge. Overall we enjoyed our stay here and would do it again.

By on Jun 2, 2019

Review comment responded on Jun 4, 2019

Aloha, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. It was a pleasure to host you. We greatly value your feedback and look forward to welcoming you back again. Mahalo nui loa, Guest Services

'Alohilani Resort Waikiki Beach

2490 Kalakaua Avenue, Honolulu, HI 96815
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