4/10 Poor
Gulnoza
Traveled with family and small children
Jun 12, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not on the beach, it’s right across from the beach, walking distance. But it doesn’t sit on the beach. We traveled with a baby and they gave us a room that is very close to the dj. It was very loud throughout our stay. I had to blast our noise sound machine. We wanted to get an upgrade they never upgraded our room, stated the whole hotel is booked but then when you check online they still had upgraded rooms available, they kept telling me they would let us know if any room becomes available, called the next day to see if any available and still said they are booked. I called 2 times but then I just gave up. I complained about the dj during the day and at night time hence we have a baby. They said they can move us to different room but it was too much of a hassle to move to a different basic room. The room itself the couch is sooo dirty and outdated, I asked them to give us a different room with a cleaner couch hence I want my 10 month to be able to sit on the couch, they stated they don’t have any room available. Also our room was at the end of the hallway and the emergency stair door was right to it, and so everytime someone would open you would hear a loud bang noise. From the photos hotel pool looks so nice, but it is very small and we didn’t even get to use it because it was sooo packed all the time and such a small pool. First two days, house keeper never cleaned our room. Third day I had to call them to come clean it. Also hotel fee has so many taxes!!!!!
Gulnoza
Stayed 6 nights in Jun 2025