As an Expedia Platinum member, I expected recognition and VIP benefits. Instead, my first room was hot (79°), musty, and smelled of mildew. Only after I walked back to the desk was I offered a “partial ocean view” upgrade—something my benefits should have provided automatically.
On our last night, the resort lost power around 4 PM. The pool slide, bars, and restaurants stopped operating. A manager falsely claimed it was a “countywide” outage, yet off property we saw lights, businesses, and traffic signals working fine—it was only Outrigger.
The property was pitch dark and unsafe at night. We had to pack in the dark while teens banged on doors. Staff admitted this was the second outage in two weeks. Instead of compensating for the disruption, safety risks, and $500 last-minute relocation, they refunded only the single night we didn’t stay.
To add insult, they powered and cooled the front desk while guests sweated in hot, dark rooms. Honesty and guest safety are non-negotiable. This resort failed on both counts. I will not return and do not recommend.