OUTRIGGER Kona Resort & Spa

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for OUTRIGGER Kona Resort & Spa

Waterslide
Property video
Royal Suite (Huakai) | View from room
Aerial view
2 bars/lounges, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
78-128 Ehukai Street, Kailua-Kona, HI, 96740
  • Place, Haleo Luau
    ‪3 min walk‬
  • Place, Keauhou Bay Beach
    ‪7 min walk‬
  • Place, Kona Country Club
    ‪17 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Room, 2 Double Beds, Oceanfront

8.0 out of 10
Very good
(10 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Double Room, Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Oceanfront

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Oceanfront

9.0 out of 10
Wonderful
(22 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 1 King Bed with Sofa bed, Mobility Accessible, Oceanfront (Club)

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Double Room, Ocean View

  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(16 reviews)
  • Ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, Ocean View (2 Double Beds)

8.0 out of 10
Very good
(2 reviews)
  • Resort view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Club Suite, 1 King Bed with Sofa bed, Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Resort view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Suite, 1 King Bed with Sofa bed, Mobility Accessible, Ocean View

  • Resort view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(9 reviews)
  • Partial ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Partial Ocean View

8.6 out of 10
Excellent
(24 reviews)
  • Partial ocean view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Resort View

8.4 out of 10
Very good
(30 reviews)
  • Resort view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Resort View

8.2 out of 10
Very good
(71 reviews)
  • Resort view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Club Suite, Oceanfront (2 Double Beds)

  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed, Mobility Accessible, Resort View

  • Resort view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Mobility Accessible, Partial Ocean View

  • Partial ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Mobility Accessible, Ocean View

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Multiple Beds, Ocean View

  • Ocean view
  • 420 sq ft
  • Sleeps 6
  • 3 Double Beds

Royal Suite (Huakai)

  • Ocean view
  • 1378 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Mobility Accessible, Oceanfront

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Kailua-Kona

Located in Keauhou, OUTRIGGER Kona Resort & Spa is a leisurely stroll from popular sights such as Keauhou Bay Beach and Kona Country Club. This 508-room, 4-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym.

What's nearby

  • Haleo Luau - 3 min walk - 0.2 miles
  • Keauhou Bay Beach - 7 min walk - 0.4 miles
  • Holua Racquet and Paddle - 9 min walk - 0.5 miles
  • Kona Country Club - 17 min walk - 0.9 miles
  • Keauhou Shopping Center - 17 min walk - 0.9 miles

Getting around

  • Kona Intl. Airport (KOA) - 28 min drive

Restaurants

  • ‪Sunset Kai Lanai - ‬4 min drive
  • ‪Piko - ‬1 min walk
  • ‪Magics Beach Grill - ‬7 min drive
  • ‪L & L Hawaiian BBQ - ‬4 min drive
  • ‪Da Poke Shack - ‬9 min drive

About this property

OUTRIGGER Kona Resort & Spa

Guests of OUTRIGGER Kona Resort & Spa enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is offered for USD 40 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this golf resort include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include furnished lanais, coffee makers, and free local calls.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a hot tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (USD 30 per night)
  • Secured, uncovered valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Holua Bar
  • Piko Wine & Coffee Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Golf carts
  • Golf driving range
  • Hot tub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Rowing/canoeing
  • Shopping
  • Snorkeling
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (10,000 square feet of space)

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • High-pile carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 200 per pet, per stay
  • 1 total (40 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 41.55 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Health club access
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Uncovered self parking fee: USD 30 per night (in/out privileges)
  • Uncovered valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number 780100380000, TA-027-652-3520-01, GE-027-652-3520-01

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Frequently asked questions

Is a free cancellation option available at OUTRIGGER Kona Resort & Spa?

OUTRIGGER Kona Resort & Spa provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at OUTRIGGER Kona Resort & Spa?

As of Mar 11, 2026, prices found for a 1-night stay for 2 adults at OUTRIGGER Kona Resort & Spa on Mar 29, 2026 start from $373, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of OUTRIGGER Kona Resort & Spa?

This resort is situated in Keauhou within a 10-minute walk of Keauhou Bay Beach, Haleo Luau, and Holua Racquet and Paddle. You'll also find Kona Country Club and Keauhou Shopping Center less than a mile away.

Will I be able to park at OUTRIGGER Kona Resort & Spa?

Yes, valet parking is offered for USD 40 per night with in/out privileges and self parking is available for USD 30 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does OUTRIGGER Kona Resort & Spa include a casino on the premises?

No, OUTRIGGER Kona Resort & Spa doesn't have a casino.

Will I find an indoor pool at OUTRIGGER Kona Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 10:00 PM.

What amenities will couples enjoy at OUTRIGGER Kona Resort & Spa?

There are plenty of amenities for couples at this resort, including 2 restaurants, 2 outdoor pools, and a poolside bar.

Are there hot tubs at OUTRIGGER Kona Resort & Spa?

No, this resort doesn't have a spa tub.

Does OUTRIGGER Kona Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, OUTRIGGER Kona Resort & Spa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will OUTRIGGER Kona Resort & Spa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at OUTRIGGER Kona Resort & Spa for a fee of USD 200 per pet, per stay.

Are there connecting rooms at OUTRIGGER Kona Resort & Spa?

Yes, this resort has connecting rooms you can book for your group event or vacation.

Where is the closest airport to OUTRIGGER Kona Resort & Spa?

The closest major airport to OUTRIGGER Kona Resort & Spa is Kona Intl. Airport (KOA), which is 15.7 mi away (28 minutes by car).

Can I book a room with a balcony at OUTRIGGER Kona Resort & Spa?

Yes, every guestroom at OUTRIGGER Kona Resort & Spa comes with a furnished lanai and some offer ocean and mountain views.

Does OUTRIGGER Kona Resort & Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at OUTRIGGER Kona Resort & Spa.

OUTRIGGER Kona Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1015 reviews
Rating 8 - Good. 212 out of 1015 reviews
Rating 6 - Okay. 108 out of 1015 reviews
Rating 4 - Poor. 50 out of 1015 reviews
Rating 2 - Terrible. 31 out of 1015 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel B

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and Room 4366 was great (though the bedside clock needs replacing -- it kept losing the right time)
Stayed 3 nights in Jan 2026

6/10 Okay

laura

Liked: Cleanliness, staff & service, amenities
Patio needed a fix up, there was loud construction too
Stayed 5 nights in Dec 2025

10/10 Excellent

Roger

Stayed 1 night in Dec 2025

8/10 Good

Marielena Alatorre, Boise

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was excellent and attentive staff for dining in the morning, but sitting at the bar in the evening by the pool was hit and miss. Also rarely received poolside staff to take our drink or food order. Hotel said updated, but the room was still below a 5 star hotel room. The updating was not enough, more like bandaid fixes. (They kept the popcorn ceilings, and paint was so thick on the closet doors ... they should have just replaced the closet doors.) Also, we could hear through the walls, so sleep wasn't great. Work was still going on at the property and we would have appreciated that being noted on the website before booking. Views were great of the ocean, grounds nice and mongooses roaming everywhere.
Stayed 7 nights in Dec 2025

10/10 Excellent

JP

Liked: Cleanliness, staff & service, amenities
Our stay was very pleasant, would recommend to anyone!
Stayed 2 nights in Nov 2025

10/10 Excellent

Quanzhi

Stayed 1 night in Dec 2025

10/10 Excellent

martin

Liked: Cleanliness, amenities
It was amazing great place! And I left my things in the safe and they were able to retrieve it for me and hold on to it. Curtis and Kobe from security were great help in getting me my belongings back to me!!
Stayed 3 nights in Dec 2025

8/10 Good

Cindy, Flint

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and resort overall was clean. Views were amazing and coffee bar was excellent.
Stayed 7 nights in Dec 2025

8/10 Good

TaraAnn

Stayed 3 nights in Dec 2025

10/10 Excellent

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredible and the room were updated and clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher, Caldwell

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are very spacious, clean, quiet and comfortable. The staff is friendly and there are quite a few amenities. This was my second visit, I came back because the first visit was so good. There are two pools (adult and family), a tiki/pool bar, a restaurant and coffee shop. It's a little off the beaten path and has plenty of (paid) parking. There are great views of the ocean and sunsets. You receive a few gifts when you check in, at least I have twice now. I recommend this hotel for travel.
Stayed 3 nights in Dec 2025

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was enjoyable, however too crowded for me on the weekend
Stayed 6 nights in Nov 2025

10/10 Excellent

Subrata

Stayed 5 nights in Nov 2025

10/10 Excellent

christy

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 7 nights in Nov 2025

10/10 Excellent

Ekolu

Stayed 1 night in Oct 2025

10/10 Excellent

Yen-Dah

Liked: Cleanliness, amenities, property conditions & facilities
Super comfortable and spacious room and great staff. Clean.
Stayed 7 nights in Nov 2025

10/10 Excellent

Robert

Stayed 9 nights in Nov 2025

8/10 Good

Scott

Great ameneties, clean room and good service. The setup on the ocean room was odd as the pool is right below which is pretty loud, and what you mainly see vs. the ocean. The biggest drawback is who the recommended for the night manta ray, Hawain
Stayed 2 nights in Nov 2025

10/10 Excellent

Wen Chi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! If you can, definitely opt for the club access. The food & drinks are well worth it, we saved quite a bit of money that way. We enjoyed the pool and the luau did not disappoint! It’s proximity to the manta ray snorkel sites is super convenient too. Only thing is that it’s a little further from everything else in Kona, but that didn’t bother us too much. Overall great stay!
Stayed 3 nights in Oct 2025

8/10 Good

Marcus Lane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
convenient and accessible to mostly everything we wanted to do! if you want volcano and hilo activities you can still get to them but you gotta be ok with driving. our room was always clean, staff were all VERY NICE, and all went the extra mile. i felt safe, comfortable and happy while i was there. i did not appreciate having to pay to park but i do realize its not all inclusive ( which is what i have done in the past) pool is separated so you are not all over the kids which is nice( you get that adults only feel) downside is no sandy beach unless you drive north but it is the big island so you would have to select somewhere to stay that has a beach if that is higher on your priority list. manta ray snorkeling was RIGHT at the resort and i was so thankful for that! lots of stray cats as well- i love cats so i had no issue with it!! nice little gym- kinda small but it wasn’t the worst plus i don’t work out daily on my vacation anyway! also we could never find the hot tub….. breakfast buffet is kinda pricey- i just had to begin to understand that again it’s just pricier in hawaii and not all inclusive so if you can get past all that, you’ll be fine. i enjoyed my stay and would do it all over again
Stayed 5 nights in Nov 2025

10/10 Excellent

Antonio William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service and a wonderful, family friendly resort!
Stayed 4 nights in Nov 2025

10/10 Excellent

Yi Zhuo

Stayed 4 nights in Nov 2025

2/10 Terrible

Kazuki

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in November 2025. I paid extra to upgrade the room and the view was nice, but service was very disappointing. There were no bath towels, and leftover food was still in the refrigerator. The room phone did not work, so I had to go to the front desk. The female staff member who called later was rude and did not apologize. The bathroom outlet was broken, so the hair dryer could not be used. It felt like the room was not checked before our stay. I asked the front desk for housekeeping after 11am, but housekeeping came around 8am saying they were not informed. Staff communication was very poor. Some staff were great, especially housekeeping and the person who cleaned the fridge at night. They were polite and helpful. The main problem was the low level of front desk service. At the restaurant, the woman with dreadlocks was rude, and the coffee was low quality even though it was nearly $20 for two cups. I have stayed at many hotels around the world, and this was the worst customer service I have experienced. Considering the price, the value felt below that of a budget hotel. Not recommended if you expect a comfortable stay.
Stayed 4 nights in Nov 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and great food!!! Stayed four nights and would stay again
Stayed 4 nights in Nov 2025

8/10 Good

Twila

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The valet parking fellows were great.
Stayed 13 nights in Nov 2025