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Recent guest reviews

I liked that the staff were friendly and kept checking to see how our stay was. The room was accommodating and comfortable. It had everything we needed.

Outrigger managing the property is 1000 times better than the Sheraton. The Sheraton was too staid.

Check in wasn’t pleasant as expected. Woman at counter wasn’t friendly as you’d expect from a place which good ratings. Overall the experience was a bit underwhelming. Luckilly, my wife and I are pretty easy going so we made the best of it. Undecided if we’ll come back or recommend to friends and family.

The $30/day extra for 15 minutes of hula and lei lessons was gauging. Meals at the restaurant were very good but way overpriced

absolutely terrible to stay this hotel. I have been traveling over 30 different countries, stayed $10 back pakker to $700 nice room. this $400/night (room resort fee parking tax) is worst place to stay. this was trip for treating my mother from first night, it was nightmare. We actually stayed here when it was sheraton we didn't like it, hotel is so old, my mom stucked in the eleveter about 20 min etc, so when we arrived we were so dissapointed it is same hote as before. anyway, this $400/night room we stayed 4 nights and we had problem with hot water EVERYNIGHT. the mentenance guys asked us to run the water and hot water will come. we waited an hour, NO hot water. they changed our room and we had same problem so night 3, we needed go to another room to take shower. like really? this is not $50 hotel in middle of desert (well actually we stayed hotel in middle of sahara desert, it was way better than this hotel.) again hotel is so old, bathroom has crack every where. If you want to have nice exprience in Hawaii, do not stay here. I asked the manager if you can do something room charge but since i booked with orbitz, she asked me to ask orbita which i am ding right now. also hotel staffs are not really have aloha spirit compire with other hotels in Hawaii.

The hotel is nice bathroom needs a remodel. The shower did not function properly and needed replaced.

Mela, housekeeper was friendly and really went the extra step to ensure we were taken care of. The staff were all friendly and approachable. The breakfast set up was the only strange set up as it was confusing and vastly understaffed. Even so, the staff members were still calm and friendly.

This was a last minute stay. The property and the pool are absolutely gorgeous with an amazing view of the ocean. The rooms are dated and we could hear every door slam and every person walking through the halls. The breakfast was great but the dinner at the restaurant was way too expensive for what was being served. Overall a good stay, hopefully they’ll update the rooms and the dinner one day!

All the staff were excellent. The property and settings were beautiful. Within a short distance for dining, swimming and other services. Workout facilities were very good. Generally perfect for a spa and resort.

Activities Staff (Nani) was amazing. Plenty of activities - saw dolphins while participating in the morning yoga!! Amazing views! We’ve been to other resorts that are double or triple the price and this place blows them out of the water. Great value!

Booked a partial ocean view room, For the first night they gave us that room, but the TV and the refrigerator did not work, so because they did not have any other rooms available, they put us in an inferior room

Beautiful property, good rooms, excellent kid friendly swimming pool. Good restaurant food options. Staff, especially restaurant staff seem under staffed and over worked. Only 2-3 staff tending to 20 tables of guests and more families looking to dine, led to long wait times to get tables, order food and even pay the bill! Otherwise great experience.

Overall, a good stay. The room was spacious and clean, everything worked fine and the mini fridge didn’t freeze my stuff. The walls are thin though and I could clearly hear my neighbor’s TV and snoring. The TV was also problematic, I typically use them as a second display for my laptop but I couldn’t make it work without disconnecting everything else.

The resort is fine. We only stayed one night so didn't see much of the facilities and used none of the resort features. We're disappointed in the add on fees.

Great location. Super dated and rooms were horrible and ac pumped the mold smell around. Not sure if carpets were from smokers or what. Brutal. Only stayed one night

Wonderful hotel with great staff. Drinks and food are a bit pricey (but that was expected). There is a store on site with reasonable prices for snacks and drinks. Awesome having the Manta Ray viewing deck. Pools were fantastic. Room is a little dated but very clean and comfortable.

Beautiful location, needs remodeling.

78-128 Ehukai Street Kailua-Kona HI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 2 outdoor pools

Located within a 5-minute walk of Haleo Luau, Outrigger Kona Resort and Spa is within a 15-minute stroll of Keauhou Bay Beach. This 508-room, 4-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.


Dining

Enjoy a bite to eat at the hotel's café, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 55-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free local calls, and laptop-compatible safes.


Property features

Guests of Outrigger Kona Resort and Spa have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is offered for USD 35 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a ballroom.

Room options

Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Room, 1 Double Bed, Accessible, Oceanfront

1 Double Bed | Sleeps 2

Club Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Room, 1 King Bed, Oceanfront

1 King Bed | Sleeps 3

Guest reviews for Outrigger Kona Resort and Spa

Everyone (3) Couples (8) Family (5)
5
Family

I liked that the staff were friendly and kept checking to see how our stay was. The room was accommodating and comfortable. It had everything we needed.

By on Jul 19, 2022

Review comment responded on Jul 20, 2022

Aloha Stella! Mahalo for your stay with us at Outrigger Kona. We are absolutely delighted you enjoyed your time with us. Already we are anticipating your next vacation with us! Mahalo

5
Partner Couples

Outrigger managing the property is 1000 times better than the Sheraton. The Sheraton was too staid.

By on Jul 4, 2022

Review comment responded on Jul 5, 2022

Aloha Marie, We appreciate your 5 star rating on your experience at Outrigger Kona Resort and Spa. Thank you for your commendation about our property and we hope to provide a more memorable experience on your next visit. Mahalo Nui Loa!

3
Partner Couples

Check in wasn’t pleasant as expected. Woman at counter wasn’t friendly as you’d expect from a place which good ratings. Overall the experience was a bit underwhelming. Luckilly, my wife and I are pretty easy going so we made the best of it. Undecided if we’ll come back or recommend to friends and family.

By on Jun 29, 2022

Review comment responded on Jul 1, 2022

Aloha Nicolas, We apologize for your arrival experience with us. We appreciate taking your time to letting us know. Providing the warm Aloha welcome is our kuleana (responsibility) and we had failed.. Your feedback is important to us and will share with our leadership team. Mahalo.

3
Everyone

The $30/day extra for 15 minutes of hula and lei lessons was gauging. Meals at the restaurant were very good but way overpriced

By on Jun 29, 2022

Review comment responded on Jul 1, 2022

Aloha Elizabeth, We appreciate your feedback and we will share your feedback to our leadership! We hope to see you again! Mahalo

1
Family

absolutely terrible to stay this hotel. I have been traveling over 30 different countries, stayed $10 back pakker to $700 nice room. this $400/night (room resort fee parking tax) is worst place to stay. this was trip for treating my mother from first night, it was nightmare. We actually stayed here when it was sheraton we didn't like it, hotel is so old, my mom stucked in the eleveter about 20 min etc, so when we arrived we were so dissapointed it is same hote as before. anyway, this $400/night room we stayed 4 nights and we had problem with hot water EVERYNIGHT. the mentenance guys asked us to run the water and hot water will come. we waited an hour, NO hot water. they changed our room and we had same problem so night 3, we needed go to another room to take shower. like really? this is not $50 hotel in middle of desert (well actually we stayed hotel in middle of sahara desert, it was way better than this hotel.) again hotel is so old, bathroom has crack every where. If you want to have nice exprience in Hawaii, do not stay here. I asked the manager if you can do something room charge but since i booked with orbitz, she asked me to ask orbita which i am ding right now. also hotel staffs are not really have aloha spirit compire with other hotels in Hawaii.

By on Jun 8, 2022

Review comment responded on Jun 11, 2022

Aloha Akima, We appreciate your feedback and the opportunity to hear about your stay. And have shared your feedback to our departments for review. I understand that your stay was disappointment and we failed to meet your expectations, We hope to welcome you back and provide better experience.

4
Family

The hotel is nice bathroom needs a remodel. The shower did not function properly and needed replaced.

By on May 31, 2022

Review comment responded on Jun 11, 2022

Aloha William, Thank you for your feedback, we have plans in place for a property improvements and we can't wait to share the updates. We hope to welcome you back and provide a better experience.

4
Everyone

Mela, housekeeper was friendly and really went the extra step to ensure we were taken care of. The staff were all friendly and approachable. The breakfast set up was the only strange set up as it was confusing and vastly understaffed. Even so, the staff members were still calm and friendly.

By on May 22, 2022

Review comment responded on Jun 11, 2022

Aloha Karin, We appreciate the opportunity to hear about your stay. We have shared your feedback to housekeeping team as well as F&B management to review. Mahalo Nui Loa, we hope to see you again!

3
Partner Couples

This was a last minute stay. The property and the pool are absolutely gorgeous with an amazing view of the ocean. The rooms are dated and we could hear every door slam and every person walking through the halls. The breakfast was great but the dinner at the restaurant was way too expensive for what was being served. Overall a good stay, hopefully they’ll update the rooms and the dinner one day!

By on Mar 23, 2022

Review comment responded on Mar 24, 2022

Aloha Amy, Thank you for taking the time to share your experience regarding your stay at the Outrigger Kona Resort and Spa. Although it was a last minute stay, we are delighted to hear that you were able to bask in the views of the ocean from our pool area. We will share your feedback for improvement with our Food & Beverage Team as they want to provide only the best dining experience to our guests. We hope you will visit us again next time you travel to Hawaii. Mahalo Nui Loa!

5
Family with small children Partner Couples

All the staff were excellent. The property and settings were beautiful. Within a short distance for dining, swimming and other services. Workout facilities were very good. Generally perfect for a spa and resort.

By , from Oakland on Mar 8, 2022

Review comment responded on Mar 10, 2022

Aloha Ralph, We appreciate your 5 star rating on your experience at Outrigger Kona Resort and Spa. Thank you for your commendation about the service from our hosts as well as our resort amenities and offerings. We look forward to welcoming you back to the resort. Mahalo Nui Loa!

5
Partner Couples

Activities Staff (Nani) was amazing. Plenty of activities - saw dolphins while participating in the morning yoga!! Amazing views! We’ve been to other resorts that are double or triple the price and this place blows them out of the water. Great value!

By on Jan 24, 2022

Review comment responded on Jan 24, 2022

Aloha Sarah, Thank you for choosing the Outrigger Kona Resort and Spa. We are delighted to know that you have enjoyed your stay with us. We strive to provide the best experience to all of our Guest and are happy to hear that Nani contributed to this. We will share your wonderful comments to her. We look forward to welcoming you back to the resort! Mahalo Nui Loa, Kathryn Agdeppa Guest Services Manager

Outrigger Kona Resort and Spa

78-128 Ehukai Street, Kailua-Kona, HI 96740
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