The property is beautiful, the staff were amazing! We thoroughly enjoyed our stay there, we were there a full week. It’s very convenient to Kona, shopping and they have great amenities on property including guest laundry rooms. They are undergoing renovations, but none of it inconvenienced us at all. A few tips - try to stay on the 2nd or 4th floor, that is where things are like the laundry room, gift shop, etc. We stayed on the third floor and constantly were jumping floors to get to everything. The Voyager club breakfast and snacks for an extra $100/day was not worth it unless you are a large family. It’s fruit, basic breads and muffins, eggs, meat and potatoes. We felt obligated to eat there because we paid extra and there are better breakfasts in town. The pools are amazing, the grounds are beautiful and watching the Manta Rays is a blast. The rooms are okay - our bed was comfortable and the room was clean. The bathroom was very dated but as noted they are renovating big sections of the hotel including the rooms so I expect that will change over the next few months. All said, would recommend this as a great place to stay.
The property was in a beautiful location. Furthermore, the staff was friendly and very knowledgeable. We have a great time.
Property is awesome, unfortunately there was construction and without warning the elevator was out of service.
The area hotel surrounding is very pleasant.
Plumbing is ancient. Do NOT stay on the second floor. Water from shower and sinks go directly into storm drains. When there is any rain, the drains back up. YUCK. Ecologically backward.
our airline United had problems with ua253 flight was cancelled and reshedule for 530pm so we missed the hotel stay
The property was beautiful. The restaurant and store on site were overly expensive. There were significant signs of water damage in our hotel room. The carpet and style in the hotel room was dated. If you pay for a room and pay a resort fee of $30/day you shouldn't have to pay $25/day for one parking spot. Seems like everyone there is interested in taking a premium from people for nothing.
The beds are horrible. I’m a health person with no back problems and this thing killed me. They did try to help us though so it’s not like the wrote us off. The resort needs some serious updating.
I liked that the staff were friendly and kept checking to see how our stay was. The room was accommodating and comfortable. It had everything we needed.
Outrigger managing the property is 1000 times better than the Sheraton. The Sheraton was too staid.
Check in wasn’t pleasant as expected. Woman at counter wasn’t friendly as you’d expect from a place which good ratings. Overall the experience was a bit underwhelming. Luckilly, my wife and I are pretty easy going so we made the best of it. Undecided if we’ll come back or recommend to friends and family.
The $30/day extra for 15 minutes of hula and lei lessons was gauging. Meals at the restaurant were very good but way overpriced
absolutely terrible to stay this hotel. I have been traveling over 30 different countries, stayed $10 back pakker to $700 nice room. this $400/night (room resort fee parking tax) is worst place to stay. this was trip for treating my mother from first night, it was nightmare. We actually stayed here when it was sheraton we didn't like it, hotel is so old, my mom stucked in the eleveter about 20 min etc, so when we arrived we were so dissapointed it is same hote as before. anyway, this $400/night room we stayed 4 nights and we had problem with hot water EVERYNIGHT. the mentenance guys asked us to run the water and hot water will come. we waited an hour, NO hot water. they changed our room and we had same problem so night 3, we needed go to another room to take shower. like really? this is not $50 hotel in middle of desert (well actually we stayed hotel in middle of sahara desert, it was way better than this hotel.) again hotel is so old, bathroom has crack every where. If you want to have nice exprience in Hawaii, do not stay here. I asked the manager if you can do something room charge but since i booked with orbitz, she asked me to ask orbita which i am ding right now. also hotel staffs are not really have aloha spirit compire with other hotels in Hawaii.
The hotel is nice bathroom needs a remodel. The shower did not function properly and needed replaced.
Mela, housekeeper was friendly and really went the extra step to ensure we were taken care of. The staff were all friendly and approachable. The breakfast set up was the only strange set up as it was confusing and vastly understaffed. Even so, the staff members were still calm and friendly.
This was a last minute stay. The property and the pool are absolutely gorgeous with an amazing view of the ocean. The rooms are dated and we could hear every door slam and every person walking through the halls. The breakfast was great but the dinner at the restaurant was way too expensive for what was being served. Overall a good stay, hopefully they’ll update the rooms and the dinner one day!
All the staff were excellent. The property and settings were beautiful. Within a short distance for dining, swimming and other services. Workout facilities were very good. Generally perfect for a spa and resort.
Located within a 5-minute walk of Haleo Luau, OUTRIGGER Kona Resort and Spa is within a 15-minute stroll of Keauhou Bay Beach. This 508-room, 4-star resort welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.
Enjoy a bite to eat at the resort's café, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free local calls, and laptop-compatible safes.
Guests of OUTRIGGER Kona Resort and Spa enjoy 2 outdoor pools, a children's pool, and a gym. Valet parking is offered for USD 35 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly resort include free WiFi in public areas, an outdoor tennis court, and a conference center.
The property is beautiful, the staff were amazing! We thoroughly enjoyed our stay there, we were there a full week. It’s very convenient to Kona, shopping and they have great amenities on property including guest laundry rooms. They are undergoing renovations, but none of it inconvenienced us at all. A few tips - try to stay on the 2nd or 4th floor, that is where things are like the laundry room, gift shop, etc. We stayed on the third floor and constantly were jumping floors to get to everything. The Voyager club breakfast and snacks for an extra $100/day was not worth it unless you are a large family. It’s fruit, basic breads and muffins, eggs, meat and potatoes. We felt obligated to eat there because we paid extra and there are better breakfasts in town. The pools are amazing, the grounds are beautiful and watching the Manta Rays is a blast. The rooms are okay - our bed was comfortable and the room was clean. The bathroom was very dated but as noted they are renovating big sections of the hotel including the rooms so I expect that will change over the next few months. All said, would recommend this as a great place to stay.
The property was in a beautiful location. Furthermore, the staff was friendly and very knowledgeable. We have a great time.
Aloha Na M,We appreciate your 5-star rating on your experience at Outrigger Kona Resort and Spa. Thank you for your commendation about the service from our hosts. We hope to welcome you back to the resort in the near future.Mahalo Nui Loa!
Property is awesome, unfortunately there was construction and without warning the elevator was out of service.
Aloha Leslie,We appreciate your 5-star rating on your experience at Outrigger Kona Resort and Spa. Thank you and we hope to provide a more memorable experience on your next visit. Mahalo Nui Loa!
The area hotel surrounding is very pleasant.
Aloha Srikanth,Thank you for staying at Outrigger Kona Resort and Spa and for sharing your feedback about your experience. We look forward to welcoming you back to the resort. Mahalo Nui Loa!
Plumbing is ancient. Do NOT stay on the second floor. Water from shower and sinks go directly into storm drains. When there is any rain, the drains back up. YUCK. Ecologically backward.
Aloha Raymond, Thank you for taking the time to share your experience regarding your stay at Outrigger Kona Resort and Spa. We will take your comments under consideration as we continually work to improve our resort. Please accept my most sincere apology for the dissatisfaction with our resort. We hope you will provide us another chance to turn your experience around.Mahalo Nui Loa!
our airline United had problems with ua253 flight was cancelled and reshedule for 530pm so we missed the hotel stay
Aloha Charles,We are saddened to hear that you were unable to reach our hotel due to flight delays. We look forward to your next trip to Kona with us. Mahalo Nui Loa!
The property was beautiful. The restaurant and store on site were overly expensive. There were significant signs of water damage in our hotel room. The carpet and style in the hotel room was dated. If you pay for a room and pay a resort fee of $30/day you shouldn't have to pay $25/day for one parking spot. Seems like everyone there is interested in taking a premium from people for nothing.
Aloha David!Mahalo for staying with us at Outrigger Kona.We apperciate you taking the time to share about your experience. We are glad you have brought certain things to our attention. If you would like to talk more with us about your stay, we would love to hear from you.We are excited to see you again!Mahalo
The beds are horrible. I’m a health person with no back problems and this thing killed me. They did try to help us though so it’s not like the wrote us off. The resort needs some serious updating.
Aloha Jessica,Thank you so much, we apperciate your feedback.Mahalo
Aloha Heatherly Colleen,Thank you for staying at the Outrigger Kona Resort and Spa. It is our pleasure to know that you loved your experience. We will be sure to share your feedback with the rest of our staff. We look forward to welcoming you back soon.Mahalo Nui Loa!