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Recent guest reviews

Lovely stay. Everyone was really nice. It was a perfect birthday Mother’s Day weekend

perfect for our needs

Great hotel! I live Ala Moana Beach, which is a short walk away. The hotel was really nice and convenient to a number of restaurants and shopping.

honestly, who needs waikikis havoc when you can stay at the ala moana. amazing space, amazing location and amazing staff.

The property is in a great location - right across from a lovely beach front park where one can walk or exercise or just enjoy the water or view. It has a great pool and cafe, and some excellent shops off the lobby. Easy sky bridge access to a wonderful shopping mall. Helpful staff.

Staff was helpful room was clean, always close to food options

Parking not included. Minimal staff meant for longer check in and out times

Jerked me around over COVID at checkin despite 2 clear neg tests and proof of vaccinations. “ not set up to take the QR code“

Rooms were old. Stains on carpet and room also had some smell.

Parking convenient in garage under hotel Staff were professional but not genuine or friendly. Like the Starbucks in lobby and a few shops. Close to mall and great location. Rooms are small but comfortable only queen beds

We enjoyed everything there! There's nothing we didn't like Will stay there in the future!

Friendly staff great location Loved my stay pool.

AVOID the Ala Moana hotel at all costs! Splurged on a suite for a one day business trip. Found blotches of dried blood? tracked all over the tile floor in the hallway, kitchen, and bathroom plus hair in the sink. Took photos and went to front desk and explained the situation. Had an appointment so left for two hours. Came back nothing had been done to the room! Talked to the manager who said he went to the room but couldn’t see anything. Finally convinced him to come to the room and see for himself. They gave us a new room - it wasn’t much cleaner but at least no visible blood in the floor just grimy like it hadn’t been mopped images. There are a lot of air crews in and out of this hotel. Unfortunately, these poor workers have maximum exposure to the virus, then have to come and stay in this unsanitary hotel after that. It’s not surprising that Honolulu has so many Covid cases! IRRESPONSIBLE, and SHAMEFUL behavior by hotel management. Lax cleaning and sanitation procedures. Don’t stay at the Ala Moana. It’s not worth your life.

I loved everything about this place. Just too bad the pool is not open but I understand it’s due to the pandemic.

I liked the location and the staff were very friendly. I didn't like the inconvenience of the elevators that sometimes stopped on the second floor and there were no steps to get to the lobby. The beds were too small. Toilet paper dispenser is in a ridiculous position where it's awkward to reach and can easily get wet. Balcony door was hard to open.

Loved the convince of being close to the mall & Comic Con which I was attending, didn’t like that some of the hooks were hanging off the doors & in shower.

good location and good service, have a restaurant easy for the meals

Atkinson Drive Honolulu HI

Hotel highlights

  • Walking distance to Hawaii Convention Center and Ala Moana Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Ala Moana, Ala Moana Hotel is within a 10-minute walk of popular sights such as Hawaii Convention Center and Ala Moana Center. This 3.5-star hotel welcomes guests with 1115 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's connected to a shopping center in central Honolulu and also close to Royal Hawaiian Center and Waikiki Beach.


Dining

Enjoy dining at one of 2 onsite restaurants including Signature Prime Steak, which specializes in American cuisine. Entertain your taste buds with a beverage at the bar/lounge or 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

Ala Moana Hotel's 1115 rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include safes, phones, and ironing boards.


Property features

Guests of Ala Moana Hotel enjoy a full-service spa, an outdoor pool, and a fitness center. Parking is available for USD 34.50 per day (USD 44 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Waikiki Tower Ocean View – Resort Fee Included

2 Double Beds | 1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Waikiki Tower Partial Ocean View – Resort Fee Included

1 King Bed and 1 Twin Sofa Bed | 2 Double Beds | Sleeps 4

Waikiki Tower City / Mountain View – Resort Fee Included

2 Double Beds | 1 King Bed and 1 Twin Sofa Bed | Sleeps 4

Junior Suite - Resort Fee Included

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Ala Moana Hotel

Everyone (65) Couples (12) Family (18)
5
Family

Lovely stay. Everyone was really nice. It was a perfect birthday Mother’s Day weekend

By on May 12, 2021

5
Family

perfect for our needs

By on Apr 28, 2021

Review comment responded on May 1, 2021

Aloha, Thank you for your excellent review. I truly appreciate you taking the time out of your day to rate our property. I look forward to your future stay!

5
Everyone

Great hotel! I live Ala Moana Beach, which is a short walk away. The hotel was really nice and convenient to a number of restaurants and shopping.

By on Apr 17, 2021

Review comment responded on Apr 21, 2021

Aloha, Thank you for taking the time to rate our property and review your recent stay with us. We are so fortunate to be situated in an ideal location - near the beach and wonderful dining and shopping options! We look forward to your next staycation.

5
Partner Couples

honestly, who needs waikikis havoc when you can stay at the ala moana. amazing space, amazing location and amazing staff.

By on Apr 13, 2021

Review comment responded on Apr 16, 2021

Aloha, Thank you for your review. I am glad that you were able to enjoy our ideal location as well as our services. We hope to see you again in the future!

5
Family

The property is in a great location - right across from a lovely beach front park where one can walk or exercise or just enjoy the water or view. It has a great pool and cafe, and some excellent shops off the lobby. Easy sky bridge access to a wonderful shopping mall. Helpful staff.

By on Apr 5, 2021

Review comment responded on Apr 15, 2021

Aloha, Thank you for your kind review. I am so happy to hear that you enjoyed our location, where we are so fortunate to be situated near a calm beach and exciting shopping mall. I hope this keeps your loyalty with us the next time you are in the area. Stay safe and take care.

4
Everyone

By on Apr 1, 2021

Review comment responded on Apr 15, 2021

Aloha, Thank you for taking the time to provide a rating for our property. I hope that we have the opportunity to host you once again in the near future.

4
Everyone

Staff was helpful room was clean, always close to food options

By on Mar 22, 2021

Review comment responded on Mar 31, 2021

Aloha, Thank you for your review. We are fortunate to have great staff that prepare the room and your arrival to ensure the best comfort while staying with us. I hope this has captured your loyalty and we would be delighted to host you once again. Take care!

3
Partner Couples

Parking not included. Minimal staff meant for longer check in and out times

By on Mar 9, 2021

Review comment responded on Mar 12, 2021

Aloha, Thank you for sharing your valuable feedback. I do apologize that you were not immediately assisted when you came to the front desk. I hope that with the additional measures we are taking at the front desk, it does not also impact your wait time. I hope that you will return to us in the future, where we will better serve you and find you a rate that includes parking for your convenience. Mahalo and stay safe.

1
Everyone

Jerked me around over COVID at checkin despite 2 clear neg tests and proof of vaccinations. “ not set up to take the QR code“

By on Mar 7, 2021

Review comment responded on Mar 12, 2021

Aloha, Thank you very much for your feedback regarding your recent stay at Ala Moana Hotel by Mantra. I am sincerely sorry that your experience was overshadowed by the state's current travel restrictions. The team are working very hard to keep everybody safe and to follow the guidelines that are outlined to us. We will continue to try and streamline this process as much as possible in order to minimize the disruption to our guests. Sincerely, Glen Erickson General Manager

3
Family Family

Rooms were old. Stains on carpet and room also had some smell.

By on Mar 7, 2021

Review comment responded on Mar 12, 2021

Aloha, Thank you for your honest and valuable feedback. I apologize that the room conditions were not up to your standards and thank you for bringing this to our attention. With the details you shared, we will be able to closely monitor any similar defects and address them right away. I hope that this does not keep you from returning to our property in the future, where we will strive to give you a meaningful stay. Until then, take care and stay safe.

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