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Recent guest reviews

We were told that they’ll be offering complimentary treats upon our arrival, but didn’t receive any. Also the picture of room was not correct.

Oh man! It was absolutely lovely. The staff was so kind and attentive. The rooms were always very clean and tidy. The guys down at the chair and towel checkout were the absolute best!!! We loved it. Thank you guys for making our stay an unforgettable one.

Great thanks

Hotel is pretty dated so don’t stay here if you’re looking for that resort feel. Location is good for the price and people are nice. Beware large hospitality and parking fees almost as much as the rate so it’s not as cheap as it looks. Air conditioning is loud and hard to sleep as a result.

Just enjoyed the whole atmosphere, first time in Hawaii and I'd would book another room there hopefully sometime next year, just a overall wonderful experience.🌟🌟🌟🌟🌟‼️

This place was so amazing, warm and inviting! The staff was great, the amenities were awesome. An all around excellent experience.

Too many doys on the property at one time. Dog sitting on the lobby sofas on the chairs outside I reported a dog urinating in the hallway no one did anything about it I didn’t see anyone clean it up I reported it nothing happens. Not a place for me to stay again. I reserved a room with an ocean view and balcony from the website and I end up getting a corner view of the ocean view. They had a small tub, I’m 5”6and my husband is 6”3. Didn’t enjoyed my stay there. But if you have a pet you will love it.

This is my FAVORITE hotel in Honolulu! We stay here every time we visit. The location is perfect right by Waikiki Beach and view of Diamond Head. It's next to the Zoo, so the view of the park and zoo is very peaceful and serene.

The bathrooms were not sufficiently cleaned, hair, dirt, stains were present. It was extremely noisy. We could hear conversations outside in the hallways and on the street clearly, car alarms, doors slamming etc. When trying to get our luggage out of the holding area, the staff was not helpful, ignored our request to get it ourself, and literally pointed to another staff member across the lobby to assist us. Very disappointed.

I was forced to quarantine with no special accommodations

I enjoyed nothing there staff unfriendly room not what i requested no balcony

We love are time at Queen Kapiolani By the Zoo by Waikiki Beach how you can see Diamond Head

Our bed was made every day but our used cups were never exchanged for clean ones, we didnt get clean towels one day and the bathroom trash liner was missing for half our stay. The cleaning staff was obviously in our room to make the bed every day but seemed to miss cleaning tasks as the week went on. Also we were expecting an in room coffee maker, what hotel doesnt have in room coffee!?!? Couldnt make tea either because no access to hot water. Couldnt bring our restaurant left overs back with us because no microwave. It felt really wasteful to toss out so much food.

Really like the the morning staff in the morning to pick up my car from parking lot , very polite ! I did not like the hidden fees wich when I check out was another charge over $600.00 with parking and hospitally fees , little absurd .

Kapahulu Ave Honolulu HI

Hotel highlights

  • Steps from Waikiki Beach
  • Free WiFi in public areas (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Onsite dining
  • Outdoor pool

Located in Waikiki, Queen Kapiolani Hotel is adjacent to Waikiki Beach and within a mile (2 km) of other popular sights like Waikiki Beach Walk. This 4-star hotel welcomes guests with 315 rooms and conveniences like an outdoor pool, a gym, and a rooftop terrace.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Guests can expect WiFi and 49-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, free local calls, and safes are other standard amenities.


Property features

At Queen Kapiolani Hotel, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 50.00 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Balcony (Diamond Head View)

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Balcony, View (Diamond Head View)

2 Queen Beds | Sleeps 4

Guest reviews for Queen Kapiolani Hotel

Everyone (19) Couples (13) Family (11)
3
Partner Couples

We were told that they’ll be offering complimentary treats upon our arrival, but didn’t receive any. Also the picture of room was not correct.

By on Oct 21, 2022

Review comment responded on Oct 22, 2022

Thank you for sharing your feedback and we sincerely apologize for your unsatisfactory stay. Your comments will be shared with Management for future improvements. We hope to have the opportunity to welcome you back for a more enjoyable experience.

5
Partner Couples

Oh man! It was absolutely lovely. The staff was so kind and attentive. The rooms were always very clean and tidy. The guys down at the chair and towel checkout were the absolute best!!! We loved it. Thank you guys for making our stay an unforgettable one.

By on May 29, 2022

Review comment responded on Jun 10, 2022

Thank you for sharing your feedback and we are happy you enjoyed your visit. We hope to welcome you back soon for another enjoyable experience!

5
Everyone

By , from Encinitas on Jan 9, 2022

5
Everyone

By on Jan 4, 2022

5
Partner Couples

Great thanks

By on Nov 14, 2021

Review comment responded on Nov 15, 2021

Thank you for sharing your feedback and we are happy you enjoyed your stay!

3
Partner Couples

Hotel is pretty dated so don’t stay here if you’re looking for that resort feel. Location is good for the price and people are nice. Beware large hospitality and parking fees almost as much as the rate so it’s not as cheap as it looks. Air conditioning is loud and hard to sleep as a result.

By on Nov 4, 2021

Review comment responded on Nov 8, 2021

Thank you for sharing your feedback and we are glad you enjoyed our location as well as staff friendliness. Your comments regarding our hospitality and parking fees as well as air conditioning issues will be shared with Management for improvements and we hope to welcome you back for a more enjoyable experience.

5
Family

Just enjoyed the whole atmosphere, first time in Hawaii and I'd would book another room there hopefully sometime next year, just a overall wonderful experience.🌟🌟🌟🌟🌟‼️

By on Oct 13, 2021

Review comment responded on Oct 18, 2021

Thank you for sharing your wonderful feedback. We are happy to hear that you enjoyed your visit and hope to welcome you back soon!

5
Friends

This place was so amazing, warm and inviting! The staff was great, the amenities were awesome. An all around excellent experience.

By on Jul 29, 2021

Review comment responded on Aug 5, 2021

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

1
Family

Too many doys on the property at one time. Dog sitting on the lobby sofas on the chairs outside I reported a dog urinating in the hallway no one did anything about it I didn’t see anyone clean it up I reported it nothing happens. Not a place for me to stay again. I reserved a room with an ocean view and balcony from the website and I end up getting a corner view of the ocean view. They had a small tub, I’m 5”6and my husband is 6”3. Didn’t enjoyed my stay there. But if you have a pet you will love it.

By on Jul 13, 2021

Review comment responded on Jul 18, 2021

Thank you for sharing your feedback and we will be sure to share your concerns with Management for future improvements. We hope to have the opportunity to welcome you back in the near future for a more enjoyable experience. Mahalo

5
Family

This is my FAVORITE hotel in Honolulu! We stay here every time we visit. The location is perfect right by Waikiki Beach and view of Diamond Head. It's next to the Zoo, so the view of the park and zoo is very peaceful and serene.

By on Mar 23, 2021

Review comment responded on Mar 24, 2021

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

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