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Recent guest reviews

We love are time at Queen Kapiolani By the Zoo by Waikiki Beach how you can see Diamond Head

Our bed was made every day but our used cups were never exchanged for clean ones, we didnt get clean towels one day and the bathroom trash liner was missing for half our stay. The cleaning staff was obviously in our room to make the bed every day but seemed to miss cleaning tasks as the week went on. Also we were expecting an in room coffee maker, what hotel doesnt have in room coffee!?!? Couldnt make tea either because no access to hot water. Couldnt bring our restaurant left overs back with us because no microwave. It felt really wasteful to toss out so much food.

Really like the the morning staff in the morning to pick up my car from parking lot , very polite ! I did not like the hidden fees wich when I check out was another charge over $600.00 with parking and hospitally fees , little absurd .

close to beach. Friendly staff. The bar was very pricey and the drinks were not very good.

My room and small and extremely noisy. I haven’t get a good sleep for the 4 nights I’ve stay there. There are a lot of roaches in the room and every early morning starting from 5 -6am there is this loud banging noise and sound like carts moving around. I don’t know what is going on but those noise lasted for at lease 2 hours every morning. I ended only sleeping a few hours a day

The view of Diamond Head is spectacular. The staff is super nice and helpful. The bar/restaurant is indoors/outdoors and I was put off by a fly repeatedly landing on clean utensils etc which were stored in the open. The pool is pretty small.

Rooms were very clean; queen beds were nice but mattresses were a little stiff. Pillows weren't comfortable. Television was good quality. Balcony was adequate. Views were very good of ocean and Diamond Head. Front Desk staff were not welcoming on arrival but Bell Staff were very friendly and helpful. Front Desk staffwoman on early morn departure was very nice and helpful on arranging a taxi for airport. Rooms were well-cleaned. Female Deck staff and male bartender were indifferent and unwelcoming on the 2 occasions we ate lunch and appetizers. But, make Deck server was very friendly and accommodating for breakfast. Our daughter loved the string french fries but other food just okay. Knot's Coffee and strawberry/mango dole whip were delicious, daily needs. Both these lobby amenities made the hotel more desirable. Lei making was a fantastic hotel activity and ocean chairs and towels made resort fee tolerable. Pool unheated and just okay. All said, we weren't overimpressed nor underimpressed. It was a nice stay and would rate 3.5 stars.

I liked the simplicity, quiet, cleanliness, and great view.

Very close to the beach, Nice view of Diamond Head. Dislike parking to expensive 40.00 a night said there was public parking across the street there is not you can pay but max of 4 hrs. Restaurant and bar outrageous prices

It's close proximity to everything. Friendly greeting, service and departing staff.

too expensive for what it offers. Hospitality fee is appalling: $40.00

Location is great, a block from the beach & all of Waikiki action. Rooms are clean but small & very basic. I was promised a king bed, was given a queen & the staff made no attempt to fix this or move us. They put it on us to go & be at the desk at a certain hour to see if we could move. We’re told if a king became available, we had to move out by 11 & leave our stuff at the desk & move by 3! It was all just too much & we didn’t try to stand at the desk every day at 11 to see if a room comes up! So the room situation was very disappointing!

Excellent view. Easy access to many Waikiki features.

This property is located right on the major tourist attraction area. It has super clean rooms and staffs are curious. Highly recommend this hotel.

Loved the views from this hotel. It was a short walk to the Waikiki Beach and lots of shopping. We will stay here every time we are in Honolulu area.

The hotel itself was excellent. Very pleased with my room and had no issues with needed service. The only issue I had was the parking situation. We came on the wrong weekend and it was with difficulty finding parking specifically on Saturday.

Kapahulu Ave Honolulu HI

Hotel highlights

  • Walking distance to Honolulu Zoo and Waikiki Beach
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Waikiki, Queen Kapiolani Hotel is adjacent to Honolulu Zoo and within a 10-minute walk of other popular attractions like Waikiki Beach. This 4-star hotel welcomes guests with 315 rooms and conveniences like an outdoor pool, a rooftop terrace, and a conference center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 315 rooms provide refrigerators, free local calls, and safes. Guests can expect WiFi and 49-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries.


Property features

Queen Kapiolani Hotel offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 45.00 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Balcony, View (Diamond Head View)

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Balcony, View (Diamond Head View)

2 Queen Beds | Sleeps 4

Guest reviews for Queen Kapiolani Hotel

Everyone (39) Couples (16) Family (11)
5
Partner Couples

We love are time at Queen Kapiolani By the Zoo by Waikiki Beach how you can see Diamond Head

By on Mar 26, 2020

Review comment responded on Mar 28, 2020

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

2
Everyone

By on Mar 23, 2020

Review comment responded on Mar 24, 2020

Thank you for sharing your rating and we sincerely apologize that you were not happy. We will be sure to share your feedback with our team.

4
Family

Our bed was made every day but our used cups were never exchanged for clean ones, we didnt get clean towels one day and the bathroom trash liner was missing for half our stay. The cleaning staff was obviously in our room to make the bed every day but seemed to miss cleaning tasks as the week went on. Also we were expecting an in room coffee maker, what hotel doesnt have in room coffee!?!? Couldnt make tea either because no access to hot water. Couldnt bring our restaurant left overs back with us because no microwave. It felt really wasteful to toss out so much food.

By on Mar 4, 2020

Review comment responded on Mar 6, 2020

Thank you for sharing your feedback with us and we sincerely apologize for your inconveniences. Your comments will be shared with our Management team to ensure service is improved upon moving forward.

2
Partner Couples

Really like the the morning staff in the morning to pick up my car from parking lot , very polite ! I did not like the hidden fees wich when I check out was another charge over $600.00 with parking and hospitally fees , little absurd .

By on Mar 4, 2020

Review comment responded on Mar 6, 2020

Thank you for sharing your review and we sincerely apologize that you were not happy. We will be sure to share your feedback with our team.

5
Partner Couples

close to beach. Friendly staff. The bar was very pricey and the drinks were not very good.

By , from Honolulu on Feb 27, 2020

Review comment responded on Feb 28, 2020

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

1
Friends

My room and small and extremely noisy. I haven’t get a good sleep for the 4 nights I’ve stay there. There are a lot of roaches in the room and every early morning starting from 5 -6am there is this loud banging noise and sound like carts moving around. I don’t know what is going on but those noise lasted for at lease 2 hours every morning. I ended only sleeping a few hours a day

By , from San Francisco on Feb 22, 2020

Review comment responded on Feb 26, 2020

Thank you for sharing your review and we sincerely apologize that you were not happy. We will be sure to share your feedback with our team.

5
Everyone

The view of Diamond Head is spectacular. The staff is super nice and helpful. The bar/restaurant is indoors/outdoors and I was put off by a fly repeatedly landing on clean utensils etc which were stored in the open. The pool is pretty small.

By on Feb 21, 2020

Review comment responded on Feb 26, 2020

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

3
Family

Rooms were very clean; queen beds were nice but mattresses were a little stiff. Pillows weren't comfortable. Television was good quality. Balcony was adequate. Views were very good of ocean and Diamond Head. Front Desk staff were not welcoming on arrival but Bell Staff were very friendly and helpful. Front Desk staffwoman on early morn departure was very nice and helpful on arranging a taxi for airport. Rooms were well-cleaned. Female Deck staff and male bartender were indifferent and unwelcoming on the 2 occasions we ate lunch and appetizers. But, make Deck server was very friendly and accommodating for breakfast. Our daughter loved the string french fries but other food just okay. Knot's Coffee and strawberry/mango dole whip were delicious, daily needs. Both these lobby amenities made the hotel more desirable. Lei making was a fantastic hotel activity and ocean chairs and towels made resort fee tolerable. Pool unheated and just okay. All said, we weren't overimpressed nor underimpressed. It was a nice stay and would rate 3.5 stars.

By , from Billings, MT on Feb 17, 2020

Review comment responded on Feb 21, 2020

Thank you for sharing your feedback with us and we sincerely apologize for your inconveniences. Your comments will be shared with our Management team to ensure service is improved upon moving forward.

5
Everyone

I liked the simplicity, quiet, cleanliness, and great view.

By on Jan 29, 2020

Review comment responded on Feb 6, 2020

Thank you for sharing your feedback with us and we are glad you enjoyed your stay!

3
Partner Couples

Very close to the beach, Nice view of Diamond Head. Dislike parking to expensive 40.00 a night said there was public parking across the street there is not you can pay but max of 4 hrs. Restaurant and bar outrageous prices

By on Jan 22, 2020

Review comment responded on Jan 24, 2020

Thank you for sharing your review and we sincerely apologize that you were not happy. We will be sure to share your feedback with our management team.

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