8/10 Good
Brian
Traveled with partner
Oct 22, 2025
Liked: Cleanliness, staff & service, amenities
So one of the worst experiences I’ve had checking in. Hot, humid, long line with no option for electronic or online check-in. At least at other places I have had to wait for check-in, the lobby was air-conditioned. The room wa oceanfront with a spectacular view of Waikiki. The room itself was dated and worn. The bed, while ok is not as comfortable as their grand hyatt propertis. The pillows were too small for a king bed. The staff faithfully refreshed the room each day at a convenient time. There was only a problem one weekend day when they came later than usual and we were not able to let them in at that time, but was rectified with one call to housekeeping. Though not right on the beach. It is convenient enough to be right across from it is separated only by a smallish street. In terms of food, there were four options, none of them stellar with two exceptions: the breakfast buffet was very good and the ahi poke bowl at Swim was outstanding. (Tiny pool ) Kai coffee was pretty good and had all the basics. The dinner buffet was shocking both for its lack of choices and for food handling standards. Many of the deserts were left out in the heat and humidity and looked it. The kimchis were very good though. Also, you may not have bought tickets to the low qualify luau with a Don Ho wannabe and a badly off key female singer, but you will be forced to hear it anyway at the dinner buffet. This might be good enough for tour bus tourists, but does not a resort make.
Brian
Stayed 8 nights in Oct 2025