Could not. Wait to Leave
Oceanfront view of Hilo bay and close to downtown area.
All good
Had issue with room. When first walk in room, smelled stale, unfresh odor. A/C right next to bed just above nightstand. Not good location. Too Cold. Had to turn off. Ants in bathroom around sink. Later found more on desk by TV. Found 1 in bed. Requested another room. Had to wait 2 days to be switched. The staff was nice and tried to ammodate requests as well as possible. Overall: Good. We would stay there again. After 2nd
We liked the cleanliness and air conditioning of the room.
The property met our needs but unfortunately we were only there overnight and are not able to provide a full assessment.
Everything was very pleasing with no problems. We did not have enough time to use all the amenities they offered which were quite a few. We had to walk a short distance outside in the rain to the attached restaurant which was a little weird.
Beautiful property with a nice pool. The views and grounds are incredible. Morning beverages were provided on your way out the door free of charge. Had a miscommunication at the check in desk the first night but no problems with anyone after that. The valet service was complimentary and the guys running it were really helpful and patient as it took us a bit unloading and loading kiddos. This hotel is close to everything you need. The security officer took his job very seriously which helped us feel safe as there is a lot of foot traffic in this area.
No hard copy information about the hotel or amenities was to be found in the room. Front desk is quite meager for the size of the hotel. The room rates are not a good value.
Dated rooms, disappointing restaurant & service.
Excellent property with very spacious and clean rooms. The views of the ocean was spectacular as well. The Staff were exceptionally courteous and attentive to our needs. If you’re looking for a quiet place for relaxation, then this is your little piece of paradise.
Absolutely beautiful views from our oceanfront room. Room was small. Valet staff was friendly and efficient. Would be nice to have a breakfast/coffee bar at the hotel. Open air lobby/bar is nice.
I love coming to hotel
Nice and the most relax place of the island
Loved the open Lani areas and the hotel nestled Along the water! Great view of the bay! Loved the lush green vegetation surrounding the hotel. Loved the aloha shown to my sister and I as we visited our Ohana in OceanView. We are originally from Kailua, Oahu and live on the mainland! Great to be back home!
Ocean view is awesome
Located in Keaukaha within a short walk of Coconut Island Park, Grand Naniloa Hotel Hilo - a Doubletree by Hilton is within a mile (2 km) of other popular sights such as Port of Hilo. This 379-room, 4-star hotel welcomes guests with conveniences like a golf course, an outdoor pool, and a 24-hour gym.
Enjoy a leisurely bite to eat at Hula Hulas, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Change of towels is available on request.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton features a golf course, an outdoor pool, and a 24-hour gym. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this golf hotel include free WiFi in public areas, conference space, and a business center.
Could not. Wait to Leave
Oceanfront view of Hilo bay and close to downtown area.
Mahalo for choosing to stay here with us and for providing a review of your experiences. We're happy to hear you enjoyed our convenient location next to our famous downtown Hilo and the gorgeous Hilo Bay. We look forward to your next experience with us soon.
All good
Aloha Leslie,We are delighted to know you had a wonderful experience with us at the Grand Naniloa Hotel Hilo. Please take care and we hope to host you again for another memorable stay.
Had issue with room. When first walk in room, smelled stale, unfresh odor. A/C right next to bed just above nightstand. Not good location. Too Cold. Had to turn off. Ants in bathroom around sink. Later found more on desk by TV. Found 1 in bed. Requested another room. Had to wait 2 days to be switched. The staff was nice and tried to ammodate requests as well as possible. Overall: Good. We would stay there again. After 2nd
Aloha Gail. We apologize for your initial experience, as well as the delay in our availability to accommodate your need for a room switch. Thank you for choosing to make us your vacation home. We look forward to providing you with a 5 star experience in the future! Mahalo and a hui hou.
We liked the cleanliness and air conditioning of the room.
We are so glad you enjoyed your stay, and appreciate that you took the time to leave us 5 stars. Please stay with us any time you visit Hilo. Aloha and a hui hou!
Mahalo for 5 stars, Shannon! Aloha and a hui hou!
The property met our needs but unfortunately we were only there overnight and are not able to provide a full assessment.
Aloha Michael. Thank you for choosing to stay with us. We are happy to hear your needs were met, and we hope to have another opportunity to welcome you back to enjoy all that the Grand Naniloa experience has to offer. Mahalo and a hui hou.
Thank you for your review, Karen! We're thrilled to see you had a 5 star experience. Aloha and a hui hou!
Everything was very pleasing with no problems. We did not have enough time to use all the amenities they offered which were quite a few. We had to walk a short distance outside in the rain to the attached restaurant which was a little weird.
Thank you for reviewing your stay, James. We're so glad you enjoyed staying with us, and appreciate your feedback. It will be a pleasure to welcome you back for a second dose of island magic. Aloha!
Beautiful property with a nice pool. The views and grounds are incredible. Morning beverages were provided on your way out the door free of charge. Had a miscommunication at the check in desk the first night but no problems with anyone after that. The valet service was complimentary and the guys running it were really helpful and patient as it took us a bit unloading and loading kiddos. This hotel is close to everything you need. The security officer took his job very seriously which helped us feel safe as there is a lot of foot traffic in this area.
Jessie, we're so happy to learn you enjoyed your stay. Thank you for letting us know both the pros and the cons, because it lets us know what we can do better to provide for our guests. We hope to see you again soon! Aloha.
Aloha Donald,Mahalo for spending your time with us. We are disappointed to know you did not have an amazing experience. Your relaxation and comfort is of our top priority.