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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

3.5 out of 5.0

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

3.5 out of 5.0

Recent guest reviews

The only reason I dinged the "amenities" rating down from perfect was they didn't have snorkel flippers in my size (men's 13), so they couldn't fulfill their promise of free snorkel rental as part of my room rental.

The location on bay was breathtaking and the room was well prepared.

Great staff - courteous and very helpful. Lovely location.

Great bar and bartenders. It rained a lot on my trip which lead to canceling some excursions, but I enjoyed being stuck at the hotel with a book immensely. Great seating in the entry with a beautiful view of the bay.

Nice view. Service at breakfast a bit slow and no late checkout to make up for the time.

I did not like that the hotel put a 700$ hold on my only debit card for the entire week I stayed there and a few days after I checked out. I would’ve went to a different hotel if I would’ve been told it was 700$. I didn’t like the attitude of the bartender either, he wasn’t very friendly.

Valet service was great. Very friendly staff. Awesome cooki!!

It is a good property. Although I would recommend that breakfast be included in the price

Rooms with a view Excellent housekeeping Good breakfast

Great service and great staff. They all where very nice

Clean and beautiful place. Would stay there again and great price!

Relaxing setting, friendly staff. Self park was short walk in rain, but Valet was quick and same cost so was not a problem.

Generally, excellent across the board. Ate dinner in the hotel's restaurant, and the food was 10/10. However, the band made conversation impossible, and was so loud that it was unpleasant (although they were good). The hotel should have a separate bar and restaurant area. Two things about the room were problematic: 1) the pillows were worthless: no substance. You put your head on it, and your head would sink to the level of the bed. Very uncomfortable. 2) The bathtub in room 519 is DANGEROUSLY slick when wet. It's especially so because it's at a higher level than the floor of the bathroom: when I was stepping out, my trailing foot (still in the shower) slid and my torso ended up across the tiled bath enclosure - bad bruising (luck it was my torso, and not my head). The hotel is just asking for serious injuries and a lawsuit because of this.

Everything about this hotel was excellent, especially the valets and housekeeping staff. There is nothing that the hotel staff could have done to improve our stay there. The view from our room of the bay was simply awesome. Thanks ever so much.

93 Banyan Dr Hilo HI

Hotel highlights

  • Steps from Hamakua Coast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Golf course

Grand Naniloa Hotel Hilo - a Doubletree by Hilton places you next to Hamakua Coast and within 2 miles (3 km) of other popular attractions like Panaewa Rainforest Zoo. This 3.5-star hotel has 379 guestrooms and offers a golf course, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy a leisurely bite to eat at Sandalwood, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

A 48-inch LCD TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Grand Naniloa Hotel Hilo - a Doubletree by Hilton, guests enjoy a golf course, a nightclub, and an outdoor pool. Valet parking is available for USD 20 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this golf hotel include a 24-hour fitness center, free WiFi in public areas, and a meeting room.

Room options

Room, 1 Queen Bed, Accessible, Ocean View (Mobility & Hearing, Roll-in Shower)

Queen 1 | Sleeps 2

Room, 2 Queen Beds, Lanai, Ocean View

Queen 2 | Sleeps 4

Room, 1 King Bed, Bathtub, Bay View (Mobility & Hearing, Bathtub)

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, Bay View

King 1 | Sleeps 2

Guest reviews for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Everyone (56) Couples (3) Family (3)
5
Everyone

By on May 22, 2019

5
Everyone

The only reason I dinged the "amenities" rating down from perfect was they didn't have snorkel flippers in my size (men's 13), so they couldn't fulfill their promise of free snorkel rental as part of my room rental.

By on May 16, 2019

Review comment responded on May 18, 2019

Thank you so much for leaving your feedback on our resort and amenities, we really appreciate it. We hope to have you as our guest again on your next trip to Hilo!

5
Everyone

The location on bay was breathtaking and the room was well prepared.

By on May 13, 2019

Review comment responded on May 14, 2019

Mahalo for taking the time to review our property, we appreciate it. We are glad that you enjoyed our stunning views! We hope to welcome you back soon! Safe travels!

5
Everyone

By on May 12, 2019

Review comment responded on May 13, 2019

Mahalo for the great review, we appreciate your feedback and hope to welcome you back soon!

5
Family with small children

Great staff - courteous and very helpful. Lovely location.

By on May 11, 2019

Review comment responded on May 13, 2019

Thank you so much for the great review, we appreciate your feedback and hope to welcome you back soon!

5
Families

Great bar and bartenders. It rained a lot on my trip which lead to canceling some excursions, but I enjoyed being stuck at the hotel with a book immensely. Great seating in the entry with a beautiful view of the bay.

By on Apr 17, 2019

Review comment responded on Apr 17, 2019

Mahalo for taking the time to leave a review for our resort, we really appreciate it! We are so glad that you were able to enjoy your time with us and we hope to welcome you back to Hilo Bay soon!

4
Everyone

By on Apr 12, 2019

Review comment responded on Apr 14, 2019

Mahalo for taking the time to leave feedback on your experience with us. We hope to welcome you back soon and hopefully, we will be able to earn a 5-star review from you next time!

4
Partner Couples

Nice view. Service at breakfast a bit slow and no late checkout to make up for the time.

By on Apr 1, 2019

Review comment responded on Apr 1, 2019

Mahalo for your feedback on our breakfast, we hope to welcome you back soon! Hopefully, we can earn a 5-star review from you next time!

5
Everyone

By on Mar 22, 2019

Review comment responded on Apr 1, 2019

Thank you for the great review, we look forward to welcoming you back on your next trip to Hilo!

2
Families

I did not like that the hotel put a 700$ hold on my only debit card for the entire week I stayed there and a few days after I checked out. I would’ve went to a different hotel if I would’ve been told it was 700$. I didn’t like the attitude of the bartender either, he wasn’t very friendly.

By on Mar 21, 2019

Review comment responded on Mar 24, 2019

Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our resort’s service and amenities to better our guest experience. The hold placed on your card is a typical practice at any resort. If you return to Hilo in the future, we hope you’ll stay with us again.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

93 Banyan Dr, Hilo, HI 96720