Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Property class: 4

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Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Exterior
Breakfast, lunch and dinner served
Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV
Breakfast, lunch and dinner served
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
93 Banyan Dr, Hilo, HI, 96720
  • Place, Coconut Island Park
    ‪9 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪9 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

Two Queen Room with Ocean View

  • Sleeps 4

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(41 reviews)
  • Mountain view
  • 298 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(64 reviews)
  • Mountain view
  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Lanai, Oceanfront

8.0 out of 10
Very good
(41 reviews)
  • Ocean view
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(60 reviews)
  • Ocean view
  • 298 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Lanai, Oceanfront

8.4 out of 10
Very good
(48 reviews)
  • Ocean view
  • 369 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(49 reviews)
  • Ocean view
  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • Ocean view
  • 330 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 369 sq ft
  • Sleeps 2
  • 1 Queen Bed

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

8.0 out of 10
Very good
(7 reviews)
  • Bay view
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • Mountain view
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

Accessible Queen Room with Tub Ocean Front

  • Sleeps 2

Accessible King Room with Tub Ocean Front

  • Sleeps 2

Accessible King Room with Shower

  • Sleeps 2

King Room with Lanai and Oceanfront

  • Sleeps 3

King Room with Ocean View

  • Sleeps 3

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Two Queen Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4

King Room with Bay View

  • Sleeps 2

Corner Ocean Front King Room(Balcony)

  • Sleeps 3

One Bedroom King Suite With Soaker Tub

  • Sleeps 2

Junior Ocean Front King Suite

  • Sleeps 3

2 Queen Beds Oceanfront With Lanai

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

2 Queen Beds Oceanfront End Unit With Lanai

  • Sleeps 4

Oversized Two King Kamehameha Two Bedroom Suite

  • Sleeps 4

Accessible Queen Room with Roll In Shower Ocean Front

  • Sleeps 1

About the neighborhood

Hilo

Located in Keaukaha within a short walk of Coconut Island Park, Grand Naniloa Hotel Hilo - a Doubletree by Hilton is within a mile (2 km) of other popular sights such as Port of Hilo. This 379-room, 4-star resort welcomes guests with conveniences like a golf course, an outdoor pool, and a 24-hour gym.

What's nearby

  • Naniloa Country Club - 2 min walk - 0.1 miles
  • Coconut Island Park - 9 min walk - 0.5 miles
  • Liliuokalani Park and Gardens - 9 min walk - 0.5 miles
  • Bayfront Park - 19 min walk - 1.0 mile
  • Port of Hilo - 3 min drive - 1.7 miles

Getting around

  • Kona Intl. Airport (KOA) - 93 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬10 min walk
  • ‪Verna's Drive In - ‬9 min walk
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Sakura - ‬13 min walk
  • ‪Hilo Lunch Shop - ‬20 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Grand Naniloa Hotel Hilo - a Doubletree by Hilton features a golf course, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 39 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this beach resort include free WiFi in public areas, conference space, and a business center.
48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Weekly housekeeping is available.
Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 14 per night)
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1960
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: USD 14 per night
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is W 50540186.01.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

Is a free cancellation option available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on Apr 20, 2026 start from $303, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

This resort is situated in Keaukaha, just steps from Naniloa Country Club and Hamakua Heritage Corridor, and within a short walk of Liliuokalani Park and Gardens. You'll also find Coconut Island Park and Wailoa River State Recreation Area less than a mile away.

Is there parking available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yes, valet parking is offered for USD 39 per night and self parking is available for USD 14 per night. Wheelchair-accessible van parking is also available for guests.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton include a casino at the property?

No, Grand Naniloa Hotel Hilo - a Doubletree by Hilton doesn't have a casino.

Is there an indoor pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

This beachfront resort offers plenty of amenities for couples including a restaurant, an outdoor pool, and 2 bars/lounges.

Are there hot tubs at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, this resort doesn't have a spa tub.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a restaurant that serves breakfast?

Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton serves a full breakfast for a surcharge each morning at Ka Lihikai Restaurant.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton allow pets to stay free of charge?

No, pets aren't allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton though service animals are welcome.

Are there connecting rooms at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yes, this resort has connecting rooms you can book for your group event or vacation.

How close is the airport from Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

The closest major airport to Grand Naniloa Hotel Hilo - a Doubletree by Hilton is Hilo Intl. Airport (ITO), which is 3.6 mi away (8 minutes by car).

Are there rooms with balconies at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yes, some guestrooms at this resort offer either a balcony and a lanai where guests can enjoy ocean and mountain views.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a wedding venue?

Take advantage of the wedding venue at Grand Naniloa Hotel Hilo - a Doubletree by Hilton if you plan to say "I do" during your trip.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 642 out of 1316 reviews
Rating 8 - Good. 330 out of 1316 reviews
Rating 6 - Okay. 182 out of 1316 reviews
Rating 4 - Poor. 89 out of 1316 reviews
Rating 2 - Terrible. 73 out of 1316 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Louie

Stayed 1 night in Jan 2026

4/10 Poor

Jonathan

Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Stayed 2 nights in Jan 2026

6/10 Okay

jere

Traveled with family
Liked: Cleanliness
Ac broken and not fixed. Door to bathroom stuck. Elevator broken. But wonderful staff, valet and dining
Stayed 3 nights in Jan 2026

8/10 Good

Fenglin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great! Staff are helpful!
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean. The bed was comfortable and the room was quiet at all times of the day and night. The bartender, Lindsey, was super friendly.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in/Front desk and Valet staff are friendly, professional and efficient. The room is clean, well appointed (mini fridge, microwave and coffee maker). The only two issues are the bathroom barn (door doesn’t glide well) and the patio door (only opened two inches wide). We did not inform staff as we managed to deal with it for our two night stay (one of which was pouring rain so moot point for the patio door). Otherwise, stay was good.
Stayed 2 nights in Jan 2026

6/10 Okay

Mekan

Liked: Cleanliness
Disliked: Amenities
Room had nor ventilation. It was humid inside.
Stayed 4 nights in Jan 2026

10/10 Excellent

Davids Wallace

Stayed 3 nights in Jan 2026

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes.
Stayed 3 nights in Jan 2026

8/10 Good

Marquis, Honolulu

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I recently stayed at the Grand Naniloa Hotel, we had a great stay. Checking in was easier than expected & the welcome cookies were delicious! My kids and I returned to the reservation desk every day to grab more. There were many perks included in the reservations: 2 rounds of golf, drinks, various discounts on tours. We wanted to stay longer to enjoy the outdoor amenities, but the rain was a bit much. I think a summer visit is in our future. My only issue is that the room was not as clean as I would have liked. The rooms are older, there were stains on the wall, and the toilet was not clean.
Stayed 2 nights in Jan 2026

8/10 Good

Sandra, Union

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Great hotel.
Stayed 3 nights in Dec 2025

6/10 Okay

George

The front desk could be more courteous.
Stayed 3 nights in Dec 2025

10/10 Excellent

Dorian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean
Stayed 2 nights in Jan 2026

4/10 Poor

Faiza

Disliked: Cleanliness, property conditions & facilities
Very disappointed. We stayed 6 nights and the room we were allocated had a significant leak in the bathroom and there was a strong smell of damp and mould. The front desk asked maintenance to fix the leak but it did not resolve and we had to change rooms. The first room should never have been given to a guest in the first place. We only ever received a proper housekeeping service on just 1 day of our stay, despite flagging with the front desk each day and having been noted as requesting daily housekeeping. Still got charged the full daily resort fee and valet parking regardless. Not a great experience given the price we were paying. Would recommend staying elsewhere. Rather than offering free golf for guests (which we did not use) would much more value at least the basics being done well ie housekeeping and staff service.
Stayed 6 nights in Dec 2025

6/10 Okay

Rithin, Sunnyvale

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The positives: great view of the bay and the landscape. The room size is pretty good and was clean The negatives: The property is quite old. The sliding due to the Lanai was so hard to slide(it needed some grease 😊). There is only one restaurant with limited menu options; Above all the service is very poor, especially for breakfast and in the lounge. We tried to get some late bites at the lounge which is supposed to be open for food till 11 pm but the bar tenders at the lounge seemed uninterested in helping customers. The menu options were extremely limited.
Stayed 3 nights in Dec 2025

4/10 Poor

Dongsheng

Traveled with family
Disliked: Amenities, property conditions & facilities
First the ocean view is misleading, it should be bay view where you will view the parking lot under and mountain far across the bay. The room is small and not well isolated. The shower/tube has large window toward the bed. Almost on isolation both light and sound from the bathroom. Elevator is old and malfunctioning, not well maintained. Got in the elevator from first floor, it skipped all the destinations and directly went to the top floor (12) for no reason. People had to get off the elevator on the way down. It happened multiple times during my stay. House keeping, provided wrong coffee cup one day that does not match with cap and caused spill on my shirt. Valet parking is under staffing, always have to line up and wait.
Stayed 3 nights in Dec 2025

10/10 Excellent

sandeep, san Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . We stayed there with our kids and enjoyed the breakfast and dinner at the hotel. Hilo is a small town with not much to do . The hotel is 30 minutes from the volcanos national park and 2-3 minutes from the downtown.
Stayed 3 nights in Dec 2025

8/10 Good

Lois, Mount Dora

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was very clean & the housekeeping staff did an excellent job every day. The view out of our balcony door was spectacular! The beds were uncomfortable & the shower never had hot water so I don’t feel that it was a great place to stay. The staff were all friendly & professional except in the restaurant where it felt unorganized.
The view from our balcony! Every Day!
Stayed 5 nights in Dec 2025

4/10 Poor

Satya

Stayed 3 nights in Dec 2025

2/10 Terrible

ANNAN

Traveled with family
Disliked: Staff & service
upon checked in, we had a very unpleasant experience that did not meet the level standards of your hotel. 1) When we checked in, we stood at the counter for 50 minutes, not counting the waiting time. From 18:45pm to 19:35pm, why was your front desk staff not efficient? You had someone who didn't know how to operate a computer at the front desk to check the room and ask colleagues and two supervisors twice for every operation. 2) As the later supervisor, Luke returned to the office for the first time and looked disdainful when asked one more question. Even though he was called out by the receptionist to operate later and I asked him to complain, he was impatient, lacked professional ethics, and did not match his title as a supervisor. 3) During our waiting period, a few people rushed up next to us. The gentleman at the front desk applied for room cards for them first. Isn't that First Come First Serve? Why are we asked to apologize and give Hawaiian Chocolate as gifts to them? Is it because my guest holds a Chinese passport? You have suspicions of discrimination, we have posted yesterday's feelings online for everyone to comment on and see how you have made a 'Christmas that we will never forget'! We have stayed at many hotels in the "Doubletree by Hilton" series, and even in Honolulu, we have never been treated like this. We will definitely file a complaint and have the public comment on this matter.
Stayed 2 nights in Dec 2025

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, amenities
The Staff was great! The Room and Wing we stayed in was very outdated. It was always a struggle to get hot water. They lost power for a couple hours one night which ok however the Security Lights we not working in the Stairwell leading to our room, very dangerous!
Stayed 8 nights in Dec 2025

8/10 Good

Elizabeth

Yes. Pleasant stay
Stayed 3 nights in Dec 2025

2/10 Terrible

EDWARD

Disliked: Amenities
No parking lot, too many drunk people
Stayed 2 nights in Dec 2025