4/10 Poor
Elizabeth
Oct 14, 2025
Disappointed-Hotel managed by LSI resorts
First of all, Ala Moana Hotel is a perfect location - conveniently located next to the mall with tons of options for eating and shopping. Facilities were great; gym met our needs, valet staff were always friendly and front desk were very helpful. I've stayed at this hotel last year (November 2024) and was very impressed with the Hotel services so decided to book again on this visit with my husband.
HOWEVER be aware when booking, a portion of the Hotel (Kona Tower) is managed by LSI resorts. And these rooms are marketed at a lower price for a reason. There were many issues with our room; bulb was out in the bathroom, tub was clogged so it did not drain quickly, microwave had a few cracks inside (safety issue), fire alarm was constantly beeping and the pull-out sofa bed was stained. All complaints must be thru the management company and NOT with the Hotel front desk services. The company is not available 24hrs, in-fact is not even on Hawaii time. If a complaint is made, it will take 1-2 days for a response to have someone take a look at the issues then must schedule another visit to address the issues.
Needless to say, we checked out early and will be sure our next visit is definitely NOT with LSI resorts.
Elizabeth
Stayed 6 nights in Sep 2025




























