2/10 Terrible
Meme
Traveled with family
Feb 13, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaking water and broken door hinge
Our stay had made it pretty bad experience for us to visit Hawaii. We got a private room and was not aware it is a private Airbnb separately from the hotel at Ala Moana Hitel. Our room had leaking water all over the front door from the fridge, along with a broken door hinge we couldn’t open or closed the main door. I went to get a new room but we could not, the hotel reception send us to these RSI private owner, we did not have any choice. We went back to the room, they came and fixed the door but did not even look at the fridge. We cleaned up the floor ourself, we think it’s the fridge from thawing out. The next day we ran out of toilet papers, they did not leave extra toilet paper for our 6 days stay. I’ve never booked a place where toilet paper is not provided. I again called RSI people and they said they charge $50 for service fee on top of towels fees and toilet paper is $1.50 each roll, I called hotels.com and ask if we can get a new room but nothing was done except a $250 credit to my account. We stay our 6nights. We will never book with these private owner, terrible!! Both me and my husband called and ask for management but nothing was escalated and not ever a phone call back. Our room is 2015 with Ala Moana Hotel, don’t book this room at this hotel.
Meme
Stayed 6 nights in Feb 2025