Standard Room, Refrigerator & Microwave
from $180
Best Western The Plaza Hotel
2.5 out of 5.0
3.2
out of 5
Average Guest Review
See all 96 reviews
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Recent guest reviews
Pool closed early no breakfast. Down town was too far . On website they said beach was close not true! 45 minutes away.
Would use again. Had all that I wanted for a two night stopover. Spent half a day in Honolulu itself using local bus
The two ladies on duty the night we missed our flight on February 19, were wonderful to help us. The beds were very clean, comfortable & the room was large & spacious. We had excellent TV & Internet reception. The restaurant has good food at reasonable rates and allowed us to share a meal. The chef salad is excellent & more than enough for two senior people. There was a mix of lettuces in the salad, but plenty of romaine (which is healthier than iceburg lettuce), The chef salad had plenty of tender chicken, ham & cheese with other vegetables. We were extremely pleased with the room, climate control system, pool, and all staff members. We stayed here again on April 1,2017.
I didn't care too much about amenities as it was a layover on my trip. After a long flight I needed a good night's rest. Complimentary ear plugs were the first clue. The air conditioner was so loud I had to turn it off. Then it sounded like I was on the freeway. When I looked outside in the morning, I realized the room was almost under a busy free way. The location was great for my needs, but difficult to have a good night's sleep.
The hotel is convenient to many attractions- ex: Pearl Harbor, Hickam Base. If you are visiting someone from the military it is close to much of the housing. The staff was friendly and helpful, the room was comfortable, the towels were thick. Nice flat screen TV.... however- it is right on the Nimitz freeway. The traffic is heavy and can be noisy. The noise didn't bother me, but it certainly could for some people. Ear plugs were offered but it was unfortunate to need them. Also, you may not want to walk around too much because of the homeless problem there on Oahu. Despite the noise, it met my needs very well.
I got "stuck" in Honolulu for 2 nights due to a problem with my once-a-week flight to Fiji. I booked a room on Orbitz that was about $50 more expensive than the walk in rate, and due to the fact that it was 2am I unintentionally booked the room on my phone app for the next night. The first night they put me down at the end of the hall, but the second night I asked for a room closer to the elevator. I did not realize the highway was close to the window and was woken up by cars way before sunrise. The staff kindly let me store all of my expensive camera equipment and belongings behind the desk all afternoon, as I was unsure if I was going to even need to stay the second night. Thank you!
The hotel was too close to major highways and had a high level of vehicle traffic which meant a lot of noise
Having been in the air for 12 hours, I spent the night in Honolulu before spending 12 more hours to get to my new home. My time at the Best Western Plaza Hotel was just what I needed and I couldn't have asked for more. The driver of the pickup shuttle was a great guy who took good care of me from curbside at the airport until my many bags were in my room. The young woman at the desk was friendly and gave me good suggestions for places to eat. The room was super clean and quiet and I had an excellent night's sleep. In the morning, I had a delicious and hearty breakfast and was in good shape for my return to the airport for part two of my trip. The shuttle driver had me there in minutes. Almost forgot - even the military men and women staying there were friendly. I would recommend the hotel to anyone.
good location, but you can't walk to anywhere, nice pool, great parking
good points: close to airport free shuttle to airport friendly staff free internet bad point: freeway right outside my front door. I had to leave A/C on to try and muffle the noise. I rarely grumble, but the noise was bad. You need to ask for a room as far from the freeway as possible.
Until adequate parking is provided, I would not recommend this hotel to others. Parking is permitted against the parking garage wall which is behind the parking stalls (overflow parking). This makes it extremely difficult to exit the stall if a car parked against the wall is directly in front of your stall.
Good location for a quick overnight airport stay. Very noisy outside and at pool since you are virtually under the very active freeway and lots of road noise. Restaurant and store on site and can walk to restaurants and shops nearby.
Wasn't pleased with the location nor the parking. Had to pay $30/night to park in their parking structure. Otherwise, were supposed to find a place in the surrounding area which did not look overly safe. LOTS of noise from the traffic, but was not bothered by it because the room was well insulated to muffle the noise. The beds were comfortable, and the room was clean. The staff was friendly.
This hotel was a big disappointment. Our first room smelled awful so we asked for a different room. The location is awful ( not the best of neighborhood surrounded by freeways) unless of course you need to get to the airport really early.
They werent the same as any Best Western I have ever stayed in - while clean, the place seemed really run down - single pane windows with wind and rain blowing in through closed windows, noise from the freeways made it almost impossible to sleep. Appreciated the parking garage although it costs on top of the room and the pool was nice.
It was a good stay that evening the only thing was that the shower pressure was weak half of the water came out thought the shower head and the other half though the faucet part. Other than that the staff were very friendly and great. :)
Under a highway that was built after the hotel was erected. Freezing cold brought dirty blankets to keep us warm. Staff were gems but overworked
Not within walking distance to many restaurants. If no car best to stay somewhere else.
We stop on our way into Hawaii and when we leave in April. We connect to other islands the next day so we are well rested when we get to our final destination. This would be a good marketing idea to capture one day customers heading out to outer islands the next day rather than traveling from the mainland and to an outer island all in one day, too exhausting but cheaper. A special discount would narrow the cost gap and be appealing to travelers. Location is perfect to get back to the commuter lines, less than 5 minutes.
clean and close to the airport and Hickam AFB...staff very nice, free shuttle to and from HNL airport
Hotel highlights
- Free WiFi in rooms and public areas
- Onsite dining
- Free airport shuttle
- Outdoor pool
Located in Western Honolulu within a mile (2 km) of Navy Marine Golf Course, Best Western The Plaza Hotel is within a few miles (5 km) of Aloha Stadium. This 274-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also near USS Arizona Memorial and Mamala Bay Golf Course.
Dining
For your convenience, a cooked-to-order breakfast is served each morning for a fee. This hotel has a restaurant where you can enjoy a bite to eat.
Rooms
Best Western The Plaza Hotel's 274 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include free newspapers, free local calls, and ironing boards.
Property features
Guests staying at Best Western The Plaza Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 30 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 4 meeting rooms, conference space, and free newspapers.
Guest reviews for Best Western The Plaza Hotel
Everyone
Pool closed early no breakfast. Down town was too far . On website they said beach was close not true! 45 minutes away.
good airport hotel, local buses
Everyone
Would use again. Had all that I wanted for a two night stopover. Spent half a day in Honolulu itself using local bus
Review comment
Ellen Isidro, Sales and Marketing responded on May 10, 2017
Aloha Nick, Thank you for staying at Best Western The Plaza Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay and found our location convenient. We will certainly look forward to welcoming you back in the future! Mahalo!
buses are convenient to waikiki
Everyone
The two ladies on duty the night we missed our flight on February 19, were wonderful to help us. The beds were very clean, comfortable & the room was large & spacious. We had excellent TV & Internet reception. The restaurant has good food at reasonable rates and allowed us to share a meal. The chef salad is excellent & more than enough for two senior people. There was a mix of lettuces in the salad, but plenty of romaine (which is healthier than iceburg lettuce), The chef salad had plenty of tender chicken, ham & cheese with other vegetables. We were extremely pleased with the room, climate control system, pool, and all staff members. We stayed here again on April 1,2017.
Review comment
Ellen Isidro, Sales and Marketing responded on Apr 10, 2017
Aloha Sam & Jane- Thank you for staying at Best Western The Plaza Hotel! We appreciate you taking the time out to send us feedback and are glad you enjoyed your stay. We look forward to welcoming you back in the future! Mahalo, Ellen Isidro, Sales and Marketing
not a good choice if you need some sleep.
Everyone
I didn't care too much about amenities as it was a layover on my trip. After a long flight I needed a good night's rest. Complimentary ear plugs were the first clue. The air conditioner was so loud I had to turn it off. Then it sounded like I was on the freeway. When I looked outside in the morning, I realized the room was almost under a busy free way. The location was great for my needs, but difficult to have a good night's sleep.
Review comment
Ellen Isidro, Sales and Marketing responded on Mar 20, 2017
Mahalo for taking the time to share your concerns with us and we are truly sorry for the inconvenience you experienced with our room, and noise. Your concerns will allow us to make improvements. We sincerely hope you will provide us with another opportunity to welcome you back to the Best Western The Plaza Hotel. Mahalo!
convenient
military families
The hotel is convenient to many attractions- ex: Pearl Harbor, Hickam Base. If you are visiting someone from the military it is close to much of the housing. The staff was friendly and helpful, the room was comfortable, the towels were thick. Nice flat screen TV.... however- it is right on the Nimitz freeway. The traffic is heavy and can be noisy. The noise didn't bother me, but it certainly could for some people. Ear plugs were offered but it was unfortunate to need them. Also, you may not want to walk around too much because of the homeless problem there on Oahu. Despite the noise, it met my needs very well.
Review comment
Rebekah responded on Feb 10, 2017
Mahalo Sr for your feedback and review.
convenient to the airport
Everyone
I got "stuck" in Honolulu for 2 nights due to a problem with my once-a-week flight to Fiji. I booked a room on Orbitz that was about $50 more expensive than the walk in rate, and due to the fact that it was 2am I unintentionally booked the room on my phone app for the next night. The first night they put me down at the end of the hall, but the second night I asked for a room closer to the elevator. I did not realize the highway was close to the window and was woken up by cars way before sunrise. The staff kindly let me store all of my expensive camera equipment and belongings behind the desk all afternoon, as I was unsure if I was going to even need to stay the second night. Thank you!
to close to major highways
Everyone
The hotel was too close to major highways and had a high level of vehicle traffic which meant a lot of noise
just what i needed
Everyone
Having been in the air for 12 hours, I spent the night in Honolulu before spending 12 more hours to get to my new home. My time at the Best Western Plaza Hotel was just what I needed and I couldn't have asked for more. The driver of the pickup shuttle was a great guy who took good care of me from curbside at the airport until my many bags were in my room. The young woman at the desk was friendly and gave me good suggestions for places to eat. The room was super clean and quiet and I had an excellent night's sleep. In the morning, I had a delicious and hearty breakfast and was in good shape for my return to the airport for part two of my trip. The shuttle driver had me there in minutes. Almost forgot - even the military men and women staying there were friendly. I would recommend the hotel to anyone.
Everyone
good location, but you can't walk to anywhere, nice pool, great parking
convenient with one big problem
Families
good points: close to airport free shuttle to airport friendly staff free internet bad point: freeway right outside my front door. I had to leave A/C on to try and muffle the noise. I rarely grumble, but the noise was bad. You need to ask for a room as far from the freeway as possible.
Aloha- Mahalo for taking the time to share your review with us at Best Western The Plaza Hotel, we apologize if the pool hours was an inconvenience; our closing hours are set at sundown for the safety our guest. We do have dining options onsite, breakfast is served daily at the Plaza Café from 6:30 am to 10:00 am. We do apologize if beach location was further than you anticipated, our closest swimming beach from our location is Sand Island Beach, located 4.7 miles /15 minutes drive. Please see our staff at the front desk; they are available to give you recommendations of our island. We thank you for staying with us and we hope you will provide us with another opportunity to welcome you back to the Best Western The Plaza Hotel. Mahalo!