The safety bolt was broken on the front door and the sliding door could be opened even when the lock was engaged. The sliding door has a mirror like reflection on the inside so at night, anyone outside could see straight into the room. More like a motel experience than a hotel experience. The details in this description started parking was included but it’s an extra $40. Definitely not worth the $200 for one night.
Picture on Orbitz site is very misleading. This hotel is right next to the major 4-6 lane highways. You walk out the front door and you are standing below the stacked up roads. Very noisy. The area around the hotel is more industrial. The hotel is very dated and rightfully a 2 star hotel. We were here for only 1 night, so it fits what we needed, but having stayed at Best Western in other states, I was a bit disappointed in the shape and location of this hotel.
Staff very friendly, clean, room is good. Everything is working fine, Except for security latch on door is not functioning properly, trouble getting door open. Hotel needs updated.
I liked the staff who were all ready to help and the ease of using the airport shuttle to get to and from the airport. Both drivers were very friendly and kind to me and my mother. She has limited mobility so they made sure she could get on the shuttle by using the ramp.
Convenient. Close to the airport with hourly shuttle service. A bit noisy since it's next to a freeway. Helpful staff, nice pool. Decent breakfast too.
Nice large room. Helpful staff. Able to check in early. Left at 6am on airport shuttle and got a Togo bag.
Location is close to airport and complimentary shuttle was very good, helpful driver. We got our ‘grab and go’ breakfast just before getting on 6am shuttle tho would have been nicer to get it more like 5:30am. Appreciated at least getting it to eat in shuttle😊. Wonderful staff over all!
Staff was friendly and helpful
Hallway carpets need a bit of an update, as they are old and stained.
Very nice staff. Convenient parking. Room was very clean, beds were very comfortable. I would recommend!
The outside looks great but the rooms are disgusting! You feel dirty just walking into the room. Smell highly of mildew. It served the purpose but for 2 nights but would not recommend beyond that.
Great little property next to the airport. It was nice that there was a coffee shop, McDonald’s and little gas station right out of the door and within walking distance. Staff was friendly and helpful. Room was clean and perfect for just a quick little stay. I do wish there was a room service available as we checked in late but they made it better since we checked out early and provided a breakfast go bag that had an apple, two granola bars and a water. Thank you for the little things
Great service. Super nice staff!!
Located in Western Honolulu within a mile (2 km) of Navy Marine Golf Course, Best Western The Plaza Hotel is within 2 miles (3 km) of Keʻehi Lagoon Beach Park. This hotel has 274 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a free airport shuttle.
Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.
Guests can expect to find free wired Internet and 35-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Guests of Best Western The Plaza Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 40 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-out.
Aloha Mirium... thank you for staying with us and thank you for the fantastic 5-star review! We hope you enjoyed your stay and please come back to visit us again!
The safety bolt was broken on the front door and the sliding door could be opened even when the lock was engaged. The sliding door has a mirror like reflection on the inside so at night, anyone outside could see straight into the room. More like a motel experience than a hotel experience. The details in this description started parking was included but it’s an extra $40. Definitely not worth the $200 for one night.
Thank you for staying with us, Tasha. We appreciate your feedback and will work hard to improve the overall guest experience moving forward.
Mahalo for staying with us Rick.
Picture on Orbitz site is very misleading. This hotel is right next to the major 4-6 lane highways. You walk out the front door and you are standing below the stacked up roads. Very noisy. The area around the hotel is more industrial. The hotel is very dated and rightfully a 2 star hotel. We were here for only 1 night, so it fits what we needed, but having stayed at Best Western in other states, I was a bit disappointed in the shape and location of this hotel.
Mahalo for your review Tammy. We appreciate your feedback.
Staff very friendly, clean, room is good. Everything is working fine, Except for security latch on door is not functioning properly, trouble getting door open. Hotel needs updated.
Mahalo for staying with us Gary. We appreciate your review and value your feedback. Thank you for brining to our attention the issue with your security latch. We will look into it promptly.
I liked the staff who were all ready to help and the ease of using the airport shuttle to get to and from the airport. Both drivers were very friendly and kind to me and my mother. She has limited mobility so they made sure she could get on the shuttle by using the ramp.
Mahalo for your review Jere'. We appreciate your feedback and value your patronage. We hope you and mom enjoyed your time on Oahu.
Convenient. Close to the airport with hourly shuttle service. A bit noisy since it's next to a freeway. Helpful staff, nice pool. Decent breakfast too.
Mahalo for your review Mark. We appreciate you staying with us.
Nice large room. Helpful staff. Able to check in early. Left at 6am on airport shuttle and got a Togo bag.
Mahalo for staying with us. We appreciate your feedback!
Mahalo for staying with us. We appreciate your feedback!
Mahalo for staying with us.